Zoom Communications, Inc. (ZM) Discusses Strategy, Vision, AI Initiatives and New Revenue Streams at Investor Session October 20, 2026 4:00 PM EDT
Company Participants
Charles Eveslage - Head of Investor Relations
Michelle Chang - Chief Financial Officer
Graeme Geddes - Chief Sales & Growth Officer
Russell Dicker - Chief Product Officer
Chris Morrissey
Eric Yuan - Founder, President, CEO & Chairman
Conference Call Participants
Aleksandr Zukin - Wolfe Research, LLC
Ioannis Samoilis - Robert W. Baird & Co. Incorporated, Research Division
Arjun Bhatia - William Blair & Company L.L.C., Research Division
Sitikantha Panigrahi - Mizuho Securities USA LLC, Research Division
Jackson Ader - KeyBanc Capital Markets Inc., Research Division
Catharine Trebnick - Rosenblatt Securities Inc., Research Division
Samik Chatterjee - JPMorgan Chase & Co, Research Division
Elizabeth Elliott - Morgan Stanley, Research Division
Allan M. Verkhovski - BTIG, LLC, Research Division
Taylor McGinnis - UBS Investment Bank, Research Division
Joshua Reilly - Needham & Company, LLC, Research Division
Conversation
Charles Eveslage
Head of Investor Relations
Okay, all right. Hello, everyone, and welcome to our investor session at Zoomtopia 2026. We're so happy to have everyone here in the room and also on the virtual audience. I hope you guys got to experience the keynote and all the exciting things happening there. And for those of you here today, I hope you enjoyed the nice lunch with a view.
We have a packed agenda for you all today. First, Michelle, our CFO, will touch on Zoom's strategy, vision, priorities, and progress and connect that to what you all care about, our growth, our ability to generate cash, and return capital for shareholders; then Graeme, our Chief Sales Officer, will take us through the first priority of elevating our core business with AI; Chris Morrissey, our GM of Customer Experience, will take us through all the exciting things in his world; and then Russell Dicker, our Chief Product Officer, will come on to take us through the new AI revenue streams.
Zoom představil Unified Context Layer, která propojuje historii konverzací, dokumenty a data, aby lidem i AI agentům pomohla proměnit schůzky v konkrétní práci.
SAN JOSE, Calif., Oct. 20, 2026 (GLOBE NEWSWIRE) -- Today at its annual Zoomtopia customer conference, Zoom Communications, Inc. (NASDAQ: ZM), a leading AI-first platform for human connection, introduced a new Unified Context Layer and several new products with AI-powered capabilities. The new offerings are designed to help businesses transform rich meeting context into meaningful deliverables that help accelerate work outcomes.
Business conversations drive critical decisions and build customer history every day. A customer interaction might start in a meeting, continue by phone, and carry on in chat threads. But when that context is scattered across applications, people and AI agents lose the thread and teams spend significant time piecing together what happened, when it happened, and what they should do about it.
Zoom’s new Unified Context Layer helps close that gap by linking conversation history with relevant documents and data. Together, these sources give people and AI agents a fuller picture of the work and what needs to happen next.
This new layer brings together conversations with near real-time activity across Zoom and connected third-party applications, giving people and AI agents access to business context that might otherwise be lost or siloed. Configurable settings and controls help manage access, while coordination among AI agents turns business context into actionable insights.
Zoom is increasingly becoming a system of action as organizations, large and small, put the company's AI tools to work at scale.
Zoom Virtual Agent customer count has surged by 256%1, and users who leverage Zoom's various AI tools report completing tasks twice as fast, with 72% citing high or extremely high business impact, compared with a market average of 63%2. Zoom is expecting to surpass $5 billion in annual revenue this year.
With a growing enterprise footprint across industries from healthcare to financial services, retail, and education, the company is advancing its vision for workplace productivity, one where the line between conversation and execution shrinks.
“AI models are only as powerful as their understanding of your business, and that context makes all the difference,” said Eric Yuan, founder and CEO of Zoom. “Fragmented product experiences isolate conversations, stall decisions, and drag businesses down. Today, with the Unified Context Layer, we’re laying the groundwork for a system of action designed to turn conversations into completed work.”
“Our teams have the information they need, but it’s often dispersed across meetings, notes, and different systems,” said Christine Sarros, senior vice president of Enterprise Engineering, Oracle Cloud Infrastructure. “Zoom’s new solutions could help bring that context together, so teams can enter customer conversations with a clearer understanding of what’s been discussed, what’s been decided, and what needs to happen next. We see an opportunity to spend less time reconstructing history and more time helping our customers move forward.”
At Zoomtopia, Zoom is bringing this vision to life with innovations across collaboration, AI, customer experience, and events. The announcements below show how it all connects business context to the tools and workflows people actually use to get work done.
Give people and AI agents context to turn conversations into action
Every meeting, chat, and document leaves a trail of discussion, decisions, and action items. Zoom's Unified Context Layer accesses this information to help people and AI agents quickly move from context to clarity to action.
The Unified Context Layer makes work even more efficient when used with the newly introduced capabilities that include:
Follow the meeting: Delivers personalized transcripts and summaries for users who miss all or parts of a meeting. (Expected December 2026.)Enriched notes: Links shared screens, slides, charts, and in-meeting chat to relevant moments in a searchable transcript. (Expected November 2026.)My Notes hardware integrations: Extends My Notes to in-person conversations through new devices from DTEN and Bota. (Expected November 2026 and Q1 2027, respectively.)My Notes Workflows: Turn meeting summaries into follow-up work in everyday tools like Zoom Chat and Salesforce, with ready-made workflows for sales, marketing, and IT, or custom ones created by describing what to automate in natural language, no separate workflow builder needed to get started. (Expected October 2026.)New Zoom Chat experience: A refreshed chat experience designed to help surface relevant conversations and bring AI agents directly into discussions to take actions based on administrator-defined controls. (Expected December 2026.)ZoomMate Agent Teams: Specialized AI agents that work together in an AI team to support faster execution of work. (Available now.) Bring Zoom capabilities into the AI tools businesses already use
Developers and AI agents can now access Zoom capabilities outside the Zoom app. Through APIs and Model Context Protocol (MCP) servers, teams can connect scheduling, transcription, search, administration, and contact center actions to other AI environments and workflows. Highlights include:
MCP Servers: With new MCP servers across the portfolio, developers and AI agents can coordinate actions outside the Zoom UI. (Available now.)Connections to AI Assistants: Use supported Zoom capabilities within AI environments, including Claude, Codex, Copilot, and Muse. (Expected October 2026.)Search & Ask APIs: Query Zoom's Unified Context Layer directly from Claude, GPT, Codex, Muse, MS Copilot, Gemini, and Slackbot, as well as MCP-compatible agents. (Available now.)Zoom Admin MCP Server: Perform admin tasks conversationally. (Expected October 2026.)
Reduce barriers to natural, engaging conversation
To help users show up as their best in meetings, Zoom is making conversations clearer, more natural, and more inclusive, with AI driving more meaningful outcomes. These new enhancements strengthen the foundation for the unified context layer with:
Voice Translator: "Translate Me" enables a speaker to translate their audio for all participants using a synthesized version of their own voice, designed to preserve a natural feel. (Expected October 2026.)Pose Correction: Subtly adjusts a user’s video when they glance away from the camera, helping maintain a camera-forward appearance. (Expected December 2026.)Touch up my Voice: Users can use this feature to alter their own voice with real-time accent smoothing so speakers come through more clearly and naturally. (Expected December 2026.)High-quality screen sharing: Enhanced media support for 60 frames per second screen sharing. (Available now.)Live Meeting AI Agent: Proactive meeting assistance that helps find answers, keep meetings on track, and nudge engagement. (Expected Q1 2027.)
Carry customer history from one interaction to the next
Customer service breaks down when customers have to constantly repeat themselves, and agents have to reconstruct past interactions Zoom CX extends shared customer context across a variety of channels, including live and AI agents, providing a broader view of the past and present to help inform future outcomes. Highlights include:
Customer Profiles: Brings dynamic customer profiles into Zoom CX with real-time context across channels and interactions. (Expected November 2026.)CX Insights Transcript Intelligence: Automatically classifies voice, chat, and email transcripts and makes them queryable in natural language, joined with operational data, such as handle time, queue, and outcome. (Expected November 2026.)Zoom Virtual Agent - Kiosk: Brings AI-powered self-service to physical retail locations via branded kiosk agents, resolving customer requests on the spot without relying on
in-store staff. (Expected November 2026.)
Give businesses control as AI takes on more work
Zoom is adding new management controls that enable administrators to manage AI activity across the account while supporting customers' existing guardrails and data-classification policies. Highlights include:
Centralized AI Management: Provides administrators with greater control over how AI features are configured and used across the organization. (Expected December 2026.)Sensitivity Labels: Seamlessly sync with Microsoft Purview sensitivity labels or create native labels in Zoom, then automatically enforce policies based on the sensitivity of meetings and content. (Available now for select Zoom Workplace customers.)AI Guardrails: Set account-level rules governing what AI can generate or use in its responses. (Expected Q1 2027.)Deepfake Risk Detection: Introduce deepfake risk detection tools designed to help flag potential synthetic media across hiring, customer experience, and meeting scenarios. (Expected December 2026.)Zoom Compliance Manager support for My Notes and Zoom Canvas: Archives and monitors AI-generated summaries, notes, and documents to help address organization's own retention and supervision requirements3. (Expected January 2027.) Extend the business value of events beyond the closing session
Most of what happens at a live event disappears the moment it ends. Zoom Events now brings powerful AI functionality to event planning, content creation, and analytics. These capabilities help reduce the amount of heavy setup work involved and extend the value of event content long after sessions end. Highlights include:
Content Studio: Turn one recording into a multi-language, multi-format asset library. (Expected October 2026.)Agentic Event Setup: Use AI to help configure event details, from sessions to registration, before launch. (Expected November 2026.)AI Analytics for Events: Query event data in plain language, score engagement, and generate shareable reports, cutting post-event analysis time significantly. (Available now.) Taken together, today's launches represent a significant step for Zoom toward becoming a system of action for modern work by connecting conversations to the work that follows, across roles and industries. For more information on announcements from Zoomtopia 2026, visit the Zoom newsroom.
About Zoom
Zoom (NASDAQ: ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.
_____________________
1 2QFY27 Earnings Report
2 According to Zoom's 2026 GenAI ROI Study (a quantitative survey of 500 U.S.-based knowledge workers).
3 Zoom Compliance Manager is not a substitute for independent legal or compliance review.
Photos accompanying this announcement are available at
It has been about a month since the last earnings report for Zoom Communications (ZM - Free Report) . Shares have lost about 2.1% in that time frame, underperforming the S&P 500.
But investors have to be wondering, will the recent negative trend continue leading up to its next earnings release, or is Zoom due for a breakout? Before we dive into how investors and analysts have reacted as of late, let's take a quick look at the most recent earnings report in order to get a better handle on the important catalysts.
Zoom Q2 Earnings and Revenues Top Estimates, Show MomentumZoom Communications reported second-quarter fiscal 2027 adjusted earnings of $1.55 per share, which beat the Zacks Consensus Estimate by 12.32% and remained flat compared to $1.53 per share in the year-ago quarter. The figure also exceeded analyst expectations of $1.38 per share.
Revenues of $1.28 billion beat the consensus mark by 1.26% and increased 4.9% year over year, demonstrating steady top-line growth. Adjusting for foreign currency impact, revenues in constant currency were $1.27 billion, up 4.7% year over year.
ZM's Q2 DetailsEnterprise revenues, which account for 61.7% of total revenues, increased 7.8% year over year to $787.5 million. Online revenues, which represent 38.3% of total revenues, increased 0.6% year over year to $489.7 million. Customers contributing more than $100,000 in revenues in the trailing 12 months grew 8.2% to 4,625. These customers accounted for approximately 38% of revenues.
The company reported a trailing 12-month net dollar expansion rate for Enterprise customers of 99%, up from 98% in the year-ago quarter. Online average monthly churn was 2.9% in the second quarter, consistent with 2.9% in the prior-year period. The percentage of total Online MRR from Online customers with a continued term of service of at least 16 months was 75.6%, up 70 basis points year over year.
ZM's Margin & Operating DetailsNon-GAAP gross margin in the fiscal second quarter was 77.1% compared with 77.5% in the year-ago period. On a GAAP basis, research and development expenses increased 17.5% year over year to $242.5 million. Sales and marketing expenses declined 2.5% to $330.5 million, and general and administrative expenses increased 27.6% to $98.2 million. Non-GAAP operating income rose 1.4% to $510.3 million year over year.
The non-GAAP operating margin was 40.0%, down 130 basis points from 41.3% in the year-ago quarter. GAAP income from operations was $314.3 million, with a GAAP operating margin of 24.6%, down 180 basis points year over year.
ZM's Balance Sheet & Cash FlowTotal cash, cash equivalents and marketable securities, excluding restricted cash, as of July 31, 2026, were $7.2 billion, compared with $7.7 billion as of January 31, 2026. Net cash provided by operating activities was $494.8 million for the fiscal second quarter compared with $515.9 million in the year-ago quarter. Free cash flow was $472.4 million compared with $508.0 million in the prior-year quarter. In the second quarter, Zoom repurchased 3.7 million shares of common stock for approximately $352 million.
ZM's Q2 DevelopmentsDuring the quarter, Zoom advanced its AI-first strategy with notable momentum in its Customer Experience portfolio. The company's Zoom Virtual Agent (ZVA) customer count grew 256% year over year, with 9 of the top 10 Customer Experience deals including paid AI features. Licensed monthly active users of AI features in Workplace grew 125% year over year, demonstrating strong adoption of AI capabilities across the platform. The company launched multiple AI-powered products including ZoomMate, My Notes, AI Productivity Suite, and ZVA Receptionist. Additionally, Zoom made strategic acquisitions of Common Room and BrightHire to expand its AI-driven solutions across collaboration, customer experience, revenue orchestration, recruiting, and employee experience. Alongside the earnings release, Zoom's board maintained an authorized share repurchase plan with approximately $1.3 billion remaining as of July 31, 2026.
ZM's Q3 & Fiscal 2027 GuidanceZoom expects its third-quarter fiscal 2027 revenues to be between $1.275 billion and $1.280 billion. Revenues on a constant-currency basis are expected to be between $1.275 billion and $1.280 billion. Non-GAAP income from operations is expected to be between $510 million and $515 million. Non-GAAP earnings per share are expected to be in the range of $1.46-$1.48, based on approximately 301 million weighted average shares outstanding.
For fiscal 2027, Zoom reaffirmed its guidance and now expects revenues in the range of $5.085-$5.095 billion. Revenues on a constant-currency basis are expected to be between $5.071 billion and $5.081 billion. Non-GAAP income from operations is expected to be between $2.065 billion and $2.075 billion. Non-GAAP EPS are expected to be in the band of $6.08-$6.12. The company expects free cash flow between $1.78 billion and $1.82 billion.
How Have Estimates Been Moving Since Then?Since the earnings release, investors have witnessed a downward trend in estimates revision.
VGM ScoresCurrently, Zoom has a poor Growth Score of F, however its Momentum Score is doing a bit better with a D. Charting a somewhat similar path, the stock was allocated a score of C on the value side, putting it in the middle 20% for this investment strategy.
Overall, the stock has an aggregate VGM Score of F. If you aren't focused on one strategy, this score is the one you should be interested in.
OutlookEstimates have been broadly trending downward for the stock, and the magnitude of these revisions indicates a downward shift. Notably, Zoom has a Zacks Rank #3 (Hold). We expect an in-line return from the stock in the next few months.
Zoom Communications sází na umělou inteligenci jako „systém akce“, který má z konverzací vytvářet pracovní postupy a zvyšovat výnosy. Firma chce monetizovat hlavně nástroje s jasnou návratností, včetně ZoomMate a zákaznických produktů s AI.
The Pre-IPO Playbook: How to Cash in on Anthropic Before the BellZoom Communications NASDAQ: ZM is positioning its platform as an AI-enabled “system of action” that can turn conversational data into business workflows, according to Michelle, the company’s CFO, speaking at a company event.
Michelle said Zoom’s strategic opportunity rests on the context generated in human-to-human conversations, much of which historically has not been captured in systems of record. The company aims to use AI to extract that context and help customers take actions within other business applications.
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Zoom’s Anthropic Stake and Huge Cash Pile Could Change the Story“What really matters to the customer is getting them to action, because when we know there’s action, then there’s business value,” Michelle said. “The good news is when we can deliver business value to our customers, it drives revenue.”
From Meetings to Business Workflows Michelle described examples in which an engineer could use information from a Zoom meeting to update Jira without leaving the platform, or a salesperson could automatically update Salesforce after a customer conversation. Zoom sees those workflows as a differentiator because it operates where many customer conversations occur, she said.
Zoom Stock: Leading the Video Market After Skype’s ExitThe company’s growth focus is centered on its enterprise business, while its online business has been working toward stabilization. Michelle said the online segment represents about 38% of Zoom’s business.
Zoom’s enterprise growth strategy includes broadening its product portfolio beyond meetings, integrating AI into core products, expanding through channels and pursuing larger customers. Michelle said the company has seen year-over-year, multiquarter declines in churn and continued growth in Zoom Phone.
She also pointed to Zoom’s customer-experience business, which she said has delivered high-double-digit growth, defined as just below 100%, on a quarter-to-quarter basis. The business is being driven by AI-enabled contact center products, agent assistance and virtual agents, according to Michelle.
AI Architecture and Monetization Zoom uses a federated AI architecture that can route workloads among smaller language models, large language models and open-source technologies rather than relying on a single provider. Michelle said the approach supports both product quality and cost management, including the use of smaller models for high-volume workloads.
The company has cited multimillion-dollar annual recurring revenue deals in which its AI approach was a key differentiator, Michelle said. She added that deployment flexibility, including on-premises options, can be important in larger customer deals.
Zoom does not intend to charge separately for every AI feature. Some capabilities, such as meeting summaries and note capture, are included in paid meeting offerings because customers increasingly expect those features as part of the experience, Michelle said. Zoom expects those features to help reduce churn, attract customers and support competitive wins.
However, the company intends to monetize AI tools where it sees clearer customer return on investment, including ZoomMate, sales AI products and customer-experience offerings.
ZoomMate: Provides search across Zoom and non-Zoom data sources, integrations with enterprise systems, agentic actions and content creation capabilities. Customer experience: Combines contact center, AI-assisted agents and virtual agents, with the ability to hand off interactions across contact center and unified communications products. Revenue technology: Combines Common Room’s customer insights with Zoom Revenue Accelerator’s conversational intelligence for sales workflows. Michelle said ZoomMate deployments differ by customer type. Enterprise customers tend to focus first on governance, trust, integrations and search, while smaller businesses are looking for simple, out-of-the-box tools. She named MongoDB, Oracle and Salesforce as customers that have made broad ZoomMate deployments.
Margins, Phone Growth and Acquisitions Despite AI usage growing by roughly 100% to 200% year over year for some time, Zoom has maintained gross margins while expanding its product portfolio, Michelle said. She attributed that performance to the company’s federated AI approach, core efficiencies and monetization efforts.
Zoom continues to target a long-term gross margin of 80%. Michelle said the company’s latest fiscal 2027 operating-margin guidance of 40.7% reflects where it expects to operate unless it sees a more substantial revenue-growth inflection.
“Only when we see a more notable inflection in revenue growth will we change short of our operating margin,” she said, adding that the company is focused on growth while maintaining margins at its current growth rate.
Zoom Phone continues to grow at a double-digit rate, supported by both cloud and on-premises customer demand, Michelle said. The product also creates opportunities to sell adjacent offerings such as contact center services and AI Receptionist.
On acquisitions, Michelle said Zoom has acquired two companies in its first 15 years and three in the past year. The company will consider acquisitions tied to its three strategic priorities, provided they have a clear financial rationale, do not slow existing progress and can support durable margins and revenue growth. She said Zoom’s focus will likely remain on small- to medium-sized transactions, citing Bonsai, BrightHire and Common Room.
Looking ahead to its Zoomtopia conference in October, Michelle said investors should expect continued AI product innovation and further refinement of the company’s growth priorities. She also said Zoom plans to hold an Investor Day featuring longer-term guidance and additional operating metrics.
About Zoom Communications (NASDAQ:ZM)Zoom Communications, Inc NASDAQ: ZM is a communications technology company that provides cloud-based tools for video meetings, collaboration and business communications. The company was founded in 2011 by Eric Yuan and is headquartered in San Jose, California. It was previously known as Zoom Video Communications before adopting the Zoom Communications name.
Its product portfolio includes Zoom Meetings for video conferencing, Zoom Phone for cloud-based business telephony, Zoom Team Chat for workplace messaging, and Zoom Rooms for conference-room collaboration.
This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected].
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Zoom Communications, Inc. (NASDAQ:ZM) will release its second earnings report after the closing bell on Tuesday, Aug. 25.
Analysts expect the San Jose, California-based company to report quarterly earnings of $1.48 per share, down from $1.53 per share in the year-ago period. The consensus estimate for ZM’s quarterly revenue is $1.27 billion. It reported $1.22 billion last year, according to Benzinga Pro.
Zoom, last month, announced the appointment of Carlos Quaderi as Head of Asia Pacific.
Zoom Communications shares gained 1.1% to close at $107.43 on Friday.
Benzinga readers can access the latest analyst ratings on the Analyst Stock Ratings page. Readers can sort by stock ticker, company name, analyst firm, rating change or other variables.
Let’s have a look at how Benzinga’s most-accurate analysts have rated the company in the recent period.
Rosenblatt analyst Catharine Trebnick maintained a Buy rating with a price target of $130 on Aug. 21, 2026. This analyst has an accuracy rate of 75%. UBS analyst Taylor McGinnis maintained a Neutral rating and raised the price target from $105 to $115 on Aug. 20, 2026. This analyst has an accuracy rate of 54%. Needham analyst Joshua Reilly maintained a Buy rating with a price target of $130 on July 2, 2026. This analyst has an accuracy rate of 62%. RBC Capital analyst Rishi Jaluria maintained an Outperform rating with a price target of $130 on June 30, 2026. This analyst has an accuracy rate of 56%. HSBC analyst Stephen Bersey maintained a Buy rating and increased the price target from $107 to $133 on June 2, 2026. This analyst has an accuracy rate of 61%. Trending
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Zoom Video čeká za 2. fiskální čtvrtletí tržby 1,265 až 1,270 miliardy USD a zisk na akcii 1,45 až 1,47 USD. Tahounem má být Enterprise a růst AI Companion, slabší zůstává Online a měnové vlivy.
Key Takeaways Zoom Video enters Q2 with Enterprise revenue growth and stronger high-value customer gains.AI Companion adoption surged 184%, while My Notes surpassed 1.5 million licensed users.Online growth stayed soft as churn rose, while foreign-exchange volatility remained a headwind. Zoom Video Communications (ZM - Free Report) is slated to release second-quarter fiscal 2027 results on Aug. 25.
Zoom expects its second-quarter fiscal 2027 revenues to be between $1.265 billion and $1.270 billion. Revenues on a constant-currency basis are expected to be between $1.262 billion and $1.267 billion.
The Zacks Consensus Estimate for the top line is currently pegged at $1.27 billion, indicating growth of 4.22% from the year-ago quarter.
Non-GAAP income from operations is expected to be between $508 million and $513 million. Non-GAAP earnings per share are expected to be in the range of $1.45-$1.47, based on approximately 304 million weighted-average shares outstanding.
The consensus mark for earnings has remained steady at $1.50 per share over the past 30 days, indicating a decline of 1.96% year over year.
ZM’s earnings beat the Zacks Consensus Estimate in three of the last four quarters while missing the same once, delivering an average surprise of 6.3%.
What Our Model UnveilsPer the Zacks model, the combination of a positive Earnings ESP and a Zacks Rank #1 (Strong Buy), 2 (Buy) or 3 (Hold) increases the odds of an earnings beat. But that’s not the case here.
ZM has an Earnings ESP of 0.00% and carries a Zacks Rank #3 at present. You can uncover the best stocks to buy or sell before they’re reported with our Earnings ESP Filter.
Let’s see how things have shaped up for this announcement.
Factors to ConsiderSeveral factors appeared positioned to shape Zoom Communications' second-quarter fiscal 2027 results. On the positive side, Enterprise momentum carried into the quarter, producing 7.2% year-over-year growth and a trailing 12-month net dollar expansion rate of 99% for Enterprise customers as of the fiscal first quarter, alongside an 8.2% year-over-year increase in customers contributing more than $100,000 in trailing 12-month revenues.
Expanding AI monetization is expected to support results, with paid AI Companion adoption up 184% year over year and My Notes surpassing 1.5 million licensed users within months of launch, indicating continued contributions from AI-attached seats and new AI revenue streams.
Profitability trends heading into the quarter, including a 41.1% non-GAAP operating margin and $500.5 million in free cash flow in the prior quarter, along with the board's incremental $1 billion buyback authorization on top of $625 million remaining, further signaled capacity for continued margin discipline and capital return.
On the negative side, Online revenue growth had been comparatively soft at 2.8% year over year entering the quarter, with monthly churn ticking up to 3% from 2.8% a year earlier, a dynamic that is expected to have persisted given uneven small-business demand. Continued foreign-exchange volatility was also flagged as a headwind to reported results, though not to constant-currency results. Against this backdrop, guidance called for total revenues of $1.265 billion to $1.270 billion and non-GAAP diluted earnings per share of $1.45 to $1.47, implying continued but moderating growth relative to the first quarter's 5.5% pace.
Segment developments during the to-be-reported quarter reinforced the AI-first positioning underlying that outlook. In May, Zoom's board authorized the additional $1 billion share repurchase alongside the first-quarter release, while Contact Center and Phone SDKs were extended with real-time audio-translation capabilities.
In June, Zoom launched ZoomMate, an agentic AI work surface combining agentic search, AI-generated deliverables and automated execution across Salesforce, Jira, Slack and ServiceNow, later expanding it with AI agents and introducing Zoom AI On-Prem for regulated enterprises, while AI Companion features were folded natively into Zoom Workplace.
In July, Zoom announced its planned acquisition of Common Room to add buyer-intelligence capabilities to its AI revenue platform, expanded Zoom Virtual Agent Receptionist across telephony environments and unveiled Zoom Revenue Accelerator enhancements to drive revenue action.
Taken together, Enterprise strength, AI monetization progress and expanded buybacks are expected to support results within the guided ranges, while Online softness, elevated churn and currency headwinds remained the primary offsetting factors heading into the print.
Stocks With the Favorable CombinationHere are some stocks you may want to consider in the broader Zacks Computer and Technology sector, as our model shows that these have the right combination of elements to post an earnings beat:
Dell Technologies (DELL - Free Report) has an Earnings ESP of +6.42% and sports a Zacks Rank #1 at present. You can see the complete list of today’s Zacks #1 Rank stocks here.
Dell Technologies is slated to report second-quarter fiscal 2027 results on Sept. 1. The Zacks Consensus Estimate for DELL’s second-quarter earnings is pegged at $4.88 per share, down by a penny over the past 30 days, indicating a rise of 110.3% from the year-ago quarter’s reported figure.
Hewlett Packard (HPE - Free Report) has an Earnings ESP of +9.96% and carries a Zacks Rank #2 at present.
Hewlett Packard is set to report third-quarter fiscal 2026 results on Sept. 2. The Zacks Consensus Estimate for HPE’s third-quarter earnings is pegged at 94 cents per share, up by a penny over the past 30 days, indicating a rise of 113.6% from the year-ago quarter’s reported figure.
Intuit (INTU - Free Report) has an Earnings ESP of +0.08% and carries a Zacks Rank #3 at present.
Intuit is set to report fourth-quarter fiscal 2026 results on Aug. 25. The Zacks Consensus Estimate for INTU’s fourth-quarter earnings is pegged at $3.59 per share, unchanged over the past 30 days, indicating a rise of 30.6% from the year-ago quarter’s reported figure.
Zoom Communications spouští nové funkce AI v Zoom Revenue Accelerator: Sales Assist, Ask ZRA a Sales Roleplay. Cílí na rychlejší přeměnu dat z obchodních rozhovorů v konkrétní kroky. Nové nabídky Zoom Revenue Accelerator Essentials a Premium začínají na 66 USD na uživatele měsíčně (účtováno ročně) a 99,99 USD na uživatele měsíčně (účtováno ročně).
SAN JOSE, Calif., July 22, 2026 (GLOBE NEWSWIRE) -- Sales organizations are managing an overwhelming amount of data that too often lives across multiple disconnected systems. When customer interactions, business knowledge, and CRM data are siloed, sellers lose critical context due to systems sprawl, putting them at a disadvantage when advancing sales opportunities.
Today, Zoom Communications, Inc. (NASDAQ: ZM) announced updates to Zoom Revenue Accelerator (ZRA), including the general availability of Sales Assist (real-time deal guidance), Ask ZRA (natural language AI inquiries on conversation data), and Sales Roleplay (AI-powered practice simulations), through new Zoom Revenue Accelerator Essentials and Premium offerings. Together, these innovations deliver AI-powered guidance before, during, and after every customer engagement, so that revenue teams can supercharge how they process the information and turn it into real action.
These ZRA updates are coming as the need for connected revenue intelligence demand has increased. According to a report from
IDC, 34% of sales executives rank improving interoperability between disparate systems as the top driver of their sales initiatives, while 28% say reducing the number of systems and vendors they manage is their highest priority.
The findings reflect a shift toward unified platforms that help revenue teams spend less time managing technology and more time driving customer outcomes.
What's New
Zoom Revenue Accelerator is expanding with the general availability of Sales Assist, Ask ZRA, and Sales Roleplay, all new AI capabilities that build on its existing conversation intelligence, coaching, and forecasting capabilities.
These will be available through new Zoom Revenue Accelerator Essentials and Premium offerings, giving organizations greater flexibility in adopting and scaling advanced AI across their revenue teams.
From revenue intelligence to revenue action
Zoom Revenue Accelerator helps organizations capture customer conversations, uncover deal insights, strengthen coaching, and improve forecasting. This launch builds on that foundation by helping revenue teams put those insights to work.
With Sales Assist, Ask ZRA, and Sales Roleplay, Zoom Revenue Accelerator extends beyond surfacing intelligence to delivering guidance where work happens. This helps sellers prepare for conversations, managers coach more effectively, and organizations continuously improve performance across the revenue lifecycle.
The result is a more connected revenue organization where every customer interaction contributes to stronger relationships, healthier pipelines, and more predictable growth.
"Every customer conversation is more than a record of what happened; it's an opportunity to shape what happens next," said Madison Muchow, general manager of Zoom Revenue Accelerator at Zoom. "We believe AI should do more than summarize interactions; it should help revenue teams prepare smarter by coaching continuously, and execute with confidence to drive more pipeline. That's the future we're building at Zoom."
AI that works across the sales workflow
From preparation to follow-up, every stage of the sales process offers opportunities to improve execution. Zoom Revenue Accelerator brings together AI, coaching, and revenue intelligence to help teams make the most of every customer interaction.
Before the meeting, Sales Roleplay helps organizations strengthen seller performance through AI-powered practice sessions based on realistic customer scenarios, giving sellers personalized guidance that reinforces best practices before the next customer interaction.
During live customer conversations, Sales Assist surfaces competitive intelligence, objection guidance, discovery prompts, battlecards, and configurable framework capture in real time, helping sellers stay focused on customers while AI works in the background.
After a customer conversation, Ask ZRA enables sellers and managers to ask natural-language questions across customer conversations and revenue data to uncover account history, identify deal risks, understand coaching opportunities, and access the information they need to make the next engagement even better.
And because customer intelligence shouldn't be confined to a single application, MCP Server, including Zoom’s plug-in with OpenAI Codex, securely extends Zoom Revenue Accelerator to compatible AI platforms and enterprise workflows, enabling organizations to bring trusted revenue intelligence wherever work happens.
These new capabilities will be available as part of the new Zoom Revenue Accelerator Essentials and Premium offerings.
Giving customers more flexibility to adopt AI
Organizations are at different stages of their AI journey. To give customers more flexibility in adopting advanced AI capabilities, Zoom is introducing two new offerings:
Zoom Revenue Accelerator Essentials coming in August, is designed for organizations looking to strengthen conversation intelligence and sales coaching as they begin their AI journey. It includes foundational Zoom Revenue Accelerator capabilities, along with access to the new Ask ZRA, Sales Assist, and Sales Roleplay features, through a consumption model that lets teams explore advanced AI without overcommitting.
Zoom Revenue Accelerator Premium is designed for organizations ready to scale AI across their revenue teams. It includes everything in the Essentials offering, plus unlimited Sales Assist usage, recurring monthly AI credits for Ask ZRA and Sales Roleplay, and enhanced administrative controls that help organizations manage AI adoption across teams.
Both offerings reflect Zoom's new consumption-based approach for advanced AI capabilities, allowing organizations to align costs with adoption while maintaining governance and predictable usage. Find out more about these new offerings at Zoom.com.
Zoom Revenue Accelerator Essentials, coming in August, starts at $66 per user per month, billed annually, and Zoom Revenue Accelerator Premium starts at $99.99 per user per month, billed annually.
Additional information about packaging and availability is available at Zoom.com.
About Zoom
Zoom (NASDAQ:ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.
Zoom uvedl samostatnou AI recepční pro existující telefonní systémy bez nutnosti Zoom Phone. Nabízí nonstop obsluhu, více než 10 jazyků, přepis hovorů, plánování schůzek a směrování hovorů.
SAN JOSE, Calif., July 09, 2026 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced a standalone offering for Zoom Virtual Agent (ZVA) Receptionist, enabling organizations to add an AI-powered front desk to their existing phone system without requiring Zoom Phone, helping organizations improve customer responsiveness, extend business availability, and capture more opportunities.
For many businesses, inbound calls are opportunities to win a customer, book an appointment, or strengthen an existing relationship. Yet according to research, 71% of consumers find calling a business more stressful than the issue they're trying to resolve, and 50% say they would switch to a competitor after a single bad experience.
With Zoom Virtual Agent Receptionist, organizations can provide fast, always-available customer assistance through natural, conversational AI that answers calls, assists customers, and routes inquiries around the clock. With support for more than 10 languages, built-in live transcription, appointment scheduling, and intelligent call routing, Zoom Virtual Agent Receptionist helps businesses deliver responsive customer experiences while enabling employees to focus on the conversations that matter most.
“Businesses shouldn’t have to replace their phone system to benefit from AI,” said Chris Moss, general manager of Zoom Phone. "Every inbound call is an opportunity to serve a customer or nurture a prospect. With the standalone Zoom Virtual Agent Receptionist offering, organizations can quickly add an AI-powered front desk to their existing systems, helping them answer more calls, respond faster, and stay available around the clock.”
Extending AI Receptionist capabilities beyond Zoom Phone
Originally introduced as part of Zoom Phone, Zoom Virtual Agent Receptionist is now available across existing business phone systems, making it easier for organizations to adopt AI without changing their communications infrastructure.
Answer and greet every caller with natural, conversational AI in multiple languages.Resolve common customer needs by answering business questions, scheduling appointments, and providing after-hours support.Connect customers to the right person with intelligent call routing and seamless handoff when human assistance is needed. Organizations can now add an AI-powered front desk without changing their existing phone system, making it easier to improve customer responsiveness while preserving existing technology investments and avoiding major migrations.
Whether supporting a retail store, healthcare practice, law office, or growing small business, Zoom Virtual Agent Receptionist helps ensure every caller receives timely, professional assistance while enabling employees to remain focused on serving customers.
Helping organizations capture every opportunity.
Since every inbound call has the potential to generate new business, appointments, or revenue, responsiveness is key to maintaining a competitive edge. During busy periods, after hours, or when employees are focused on helping customers in person, businesses often struggle to respond as quickly as customers expect.
By bringing AI receptionist capabilities to existing phone systems, Zoom is helping organizations improve responsiveness, extend business availability, and create better first impressions without disrupting the technology they already trust.
Available now
Standalone Zoom Virtual Agent Receptionist is available for purchase online beginning today, starting at $29.99 USD per month/100 minutes, or $24.99 USD per month/100 minutes with annual billing. To learn more, visit Zoom.com.
Organizations can also explore Zoom Virtual Agent Receptionist through a free trial program available to both new and existing customers.
About Zoom
Zoom (NASDAQ:ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.
Zoom oznámil definitivní dohodu o akvizici společnosti Common Room, aby spojil svou AI revenue platformu s inteligencí kupujících. Finanční podmínky nezveřejnil.
Acquisition unifies enrichment, buying signals, and AI revenue agents with the platform where customer conversations happen July 02, 2026 08:30 ET | Source: Zoom Communications, Inc.
SAN JOSE, Calif., July 02, 2026 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced that it has entered into a definitive agreement to acquire Common Room, an AI-native Go-to-Market (GTM) intelligence platform that turns fragmented signals and siloed customer data into complete, person-level buyer intelligence and activates it with AI agents.
Revenue teams today are drowning in tools but starved for clarity. Buyer signals are scattered across CRM, product usage, marketing, and engagement systems. Enrichment comes from a patchwork of vendors with coverage gaps that revenue teams don't discover until they're mid-sequence and the AI tools meant to help are built on incomplete, stale data that produces generic, untrustworthy output. The result is wasted effort on the wrong accounts at the wrong moments, hours lost to manual research, and AI that teams quietly abandon. Common Room solves this by unifying fragmented signals and partial identities into complete, person-level buyer intelligence, then activating it with AI agents revenue teams can actually trust.
Common Room unifies first-party data across CRM, product, marketing, and engagement systems with real-world buying signals to give revenue teams a continuously refreshed view of every buyer. Its RoomieAI agents handle account and contact research, message personalization, and prospecting, surfacing directly inside the tools where revenue teams already work. Used by GTM teams at companies including Atlassian, Anthropic, Autodesk, Notion, Okta, and Snowflake, Common Room consolidates the enrichment, signals, and workflow tooling that revenue teams have historically stitched together from many vendors.
The acquisition is a natural extension of Zoom Revenue Accelerator, Zoom's revenue orchestration platform that captures and analyzes sales conversations to deliver real-time coaching, deal intelligence, and accurate forecasting. Common Room adds the buyer intelligence that amplifies Zoom Revenue Accelerator, informing reps which accounts are in-market, who the buyers are, and why to reach out, before the call ever happens. Together, they close the loop across the full revenue journey on one platform without stitching together many point solutions.
"With Common Room, we’re extending Zoom’s system of action upstream, combining the richest context of how organizations engage with a real-time understanding of every buyer," said Abhisht Arora, Chief Strategy Officer of Zoom. "Revenue teams will now have a single, unified platform that will help them reach the right person at the right moment with the right message at every stage of a deal, cutting busywork and driving better commercial outcomes."
"We built Common Room to give every seller a real understanding of the person and the organization on the other side of the deal," said Linda Lian, CEO of Common Room. "Joining Zoom connects our graph to the conversations sellers have every day where deals are actually won and to the AI that can act on it. With Zoom's scale, resources, and global reach, we'll be able to accelerate our roadmap while continuing to serve and innovate for our customers."
The transaction is expected to close in the coming weeks, subject to customary closing conditions. Financial terms were not disclosed.
About Zoom
Zoom (NASDAQ: ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more – all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.
About Common Room
Common Room is the AI-native GTM Platform that turns complete and trusted buyer intelligence into action – and gives revenue teams the control to govern and scale that execution across their GTM workflows. Common Room unifies first-party customer data with real-world buyer signals into a continuously updated system of buyer intelligence, and uses AI agents to help revenue teams prioritize, understand what’s changing, and execute with precision. Learn more at commonroom.io.
Contacts
Zoom
Karen Modlin
Head of Corporate Communications [email protected]
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of applicable securities laws. Such statements do not relate strictly to historical or current facts and often use words such as “will,” “can,” “expect,” and similar expressions, or discuss plans or intentions. There are important risks and uncertainties that could materially impact the expectations expressed or implied in the forward-looking statements, including among other things, the need to timely satisfy any closing conditions to the proposed acquisition, and to realize the anticipated benefits of any combined operations. More details about these and other risks to Zoom’s business are in Zoom’s most recent Form 10-Q, available on Zoom’s website. Forward-looking statements should not be unduly relied upon and speak only as of this date, and Zoom does not undertake any duty to update this information unless required by law.
