Original source text
HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (NASDAQ: NICE) today announced results for the second quarter ended June 30, 2026, as compared to the corresponding period of the previous year.
Second Quarter 2026 Financial Highlights*
GAAP
Non-GAAP
Total revenue was $782.3 million and increased 7.6%
Total revenue was $782.3 million and increased 7.6%
Cloud revenue was $609.0 million and increased 12.6%
Cloud revenue was $609.0 million and increased 12.6%
Operating income was $104.0 million with operating margin of 13.3%
Operating income was $198.0 million with operating margin of 25.3%
Diluted EPS was $1.40
Diluted EPS was $2.70
Net cash provided by operating activities was $122.7 million
*For all periods presented, there were no adjustments to the GAAP revenue, and thus the non-GAAP revenue is equal to the GAAP revenue presented.
“We executed well in the second quarter, delivering revenue above the high-end of our guidance range and reaching the high-end of our non-GAAP EPS range,” said Scott Russell, CEO of NiCE. “Underlying demand trends across our business continued to gain momentum during the second quarter as organizations increasingly consolidate their customer engagement needs on our AI-native CXone platform. This drove a record second quarter for new cloud ACV bookings, including an all-time record quarter for AI bookings with strong momentum at NiCE Cognigy. AI continues to become a more meaningful contributor to our business, with AI ARR reaching $362 million and now representing 15% of our cloud revenue. We are still in the early stages of a much broader AI adoption cycle across our customer base.”
Mr. Russell continued, “Enterprises are moving beyond AI experimentation and increasingly focusing on platforms that quickly deliver measurable outcomes in production environments. By embedding Cognigy natively into CXone, we're combining leading agentic AI with decades of CX expertise and data to deliver better enterprise outcomes. Through this native integration, we are accelerating innovation across our platform, growing partner engagement, and increasing adoption among large enterprises globally. NiCE remains strongly positioned to extend our leadership in CX AI and capture the significant opportunity ahead.”
GAAP Financial Highlights for the Second Quarter Ended June 30:
Revenues:
Second quarter 2026 total revenues increased 7.6% year over year to $782.3 million compared to $726.7 million for the second quarter of 2025.
Gross Profit:
Second quarter 2026 gross profit was $501.0 million compared to $485.1 million for the second quarter of 2025. Second quarter 2026 gross margin was 64.0% compared to 66.8% for the second quarter of 2025.
Operating Income:
Second quarter 2026 operating income was $104.0 million compared to $160.6 million for the second quarter of 2025. Second quarter 2026 operating margin was 13.3% compared to 22.1% for the second quarter of 2025.
Net Income:
Second quarter 2026 net income was $83.2 million compared to $187.4 million for the second quarter of 2025.
Second quarter 2026 net income margin was 10.6% compared to 25.8% for the second quarter of 2025.
Fully Diluted Earnings Per Share:
Fully diluted earnings per share for the second quarter of 2026 was $1.40 compared to $2.96 in the second quarter of 2025.
Cash Flow and Cash Balance:
Second quarter 2026 operating cash flow was $122.7 million. In the second quarter of 2026, $58.0 million was used for share repurchases. As of June 30, 2026, total cash and cash equivalents, and short-term investments were $354.7 million, with no outstanding debt.
Non-GAAP Financial Highlights for the Second Quarter Ended June 30:
Revenues:
Second quarter 2026 non-GAAP total revenues increased 7.6% year over year to $782.3 million compared to $726.7 million for the second quarter of 2025.
Gross Profit:
Second quarter 2026 non-GAAP gross profit was $535.4 million compared to $503.9 million for the second quarter of 2025. Second quarter 2026 non-GAAP gross margin was 68.4% compared to 69.3% for the second quarter of 2025.
Operating Income:
Second quarter 2026 non-GAAP operating income was $198.0 million compared to $219.7 million for the second quarter of 2025. Second quarter 2026 non-GAAP operating margin was 25.3% compared to 30.2% for the second quarter of 2025.
Net Income:
Second quarter 2026 non-GAAP net income was $160.5 million compared to $190.3 million for the second quarter of 2025. Second quarter 2026 non-GAAP net income margin totaled 20.5% compared to 26.2% for the second quarter of 2025.
Fully Diluted Earnings Per Share:
Second quarter 2026 non-GAAP fully diluted earnings per share was $2.70 compared to $3.01 for the second quarter of 2025.
Third Quarter and Full Year 2026 Guidance:
Third-Quarter 2026:
Third-quarter 2026 non-GAAP total revenues are expected to be in a range of $780 million to $790 million, representing 7.2% year over year growth at the midpoint.
Third-quarter 2026 non-GAAP fully diluted earnings per share are expected to be in a range of $2.73 to $2.83.
Full-Year 2026:
Full-year 2026 non-GAAP total revenues are reiterated and expected to be in a range of $3,170 million to $3,190 million, representing 8.0% year over year growth at the midpoint.
We are raising full-year 2026 non-GAAP fully diluted earnings per share which is now expected to be in a range of $11.06 to $11.26.
The above full year 2026 guidance continues to include the expectation of 13%-15% year over year growth in cloud revenue.
Quarterly Results Conference Call
NiCE management will host its earnings conference call today, August 5, 2026, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. A live webcast and replay will be available on the Investor Relations page of the Company’s website. To access, please register by clicking here: https://www.nice.com/company/investors/ir-events.
Explanation of Non-GAAP measures
Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition and divestiture related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the Non-GAAP adjustments, and the tax rate impact resulting from the non-U.S. intercompany transaction.
The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the ongoing financial performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Trademark Note: NiCE and the NiCE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NiCE trademarks, please see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.
Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapid changes in technology and market requirements, the implementation of AI capabilities in certain products and services; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications, loss of market share, cyber security attacks or other security incidents, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy, our ability to recruit and retain qualified personnel, the effect of newly enacted or modified laws, regulation or standards on the Company and our products, and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).
You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.
NICE LTD. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
U.S. dollars in thousands
June 30,
December 31,
2026
2025
Unaudited
Audited
ASSETS
CURRENT ASSETS:
Cash and cash equivalents
$
315,384
$
379,388
Short-term investments
39,306
38,010
Trade receivables
836,588
737,954
Prepaid expenses and other current assets
277,168
223,780
Total current assets
1,468,446
1,379,132
LONG-TERM ASSETS:
Property and equipment, net
197,616
189,395
Deferred tax assets
173,258
198,213
Other intangible assets, net
515,880
587,599
Operating lease right-of-use assets
81,084
78,064
Goodwill
2,438,776
2,440,532
Prepaid expenses and other long-term assets
246,378
233,095
Total long-term assets
3,652,992
3,726,898
TOTAL ASSETS
$
5,121,438
$
5,106,030
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES:
Trade payables
$
104,095
$
100,782
Deferred revenues and advances from customers
351,756
303,911
Current maturities of operating leases
14,032
13,742
Accrued expenses and other liabilities
635,019
469,192
Total current liabilities
1,104,902
887,627
LONG-TERM LIABILITIES:
Deferred revenues and advances from customers
48,547
61,392
Operating leases
74,187
75,059
Deferred tax liabilities
17,595
109,993
Other long-term liabilities
98,202
95,431
Total long-term liabilities
238,531
341,875
SHAREHOLDERS' EQUITY
Nice Ltd's equity
3,778,005
3,876,528
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY
$
5,121,438
$
5,106,030
NICE LTD. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME
U.S. dollars in thousands (except per share amounts)
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
Unaudited
Unaudited
Unaudited
Unaudited
Revenue:
Cloud
$
609,049
$
540,822
$
1,212,414
$
1,067,145
Services
124,640
140,480
248,608
280,683
Product
48,604
45,410
89,888
79,076
Total revenue
782,293
726,712
1,550,910
1,426,904
Cost of revenue:
Cloud
219,629
185,971
439,039
365,445
Services
55,129
48,254
103,399
94,497
Product
6,526
7,376
12,664
13,739
Total cost of revenue
281,284
241,601
555,102
473,681
Gross profit
501,009
485,111
995,808
953,223
Operating expenses:
Research and development, net
102,825
89,762
200,301
178,864
Selling and marketing
200,436
169,799
385,542
331,233
General and administrative
93,748
64,958
179,215
134,365
Total operating expenses
397,009
324,519
765,058
644,462
Operating income
104,000
160,592
230,750
308,761
Financial and other income, net
(3,606
)
(14,820
)
(22,924
)
(30,670
)
Income before tax
107,606
175,412
253,674
339,431
Taxes on income
24,379
(11,992
)
123,633
22,737
Net income
$
83,227
$
187,404
$
130,041
$
316,694
Earnings per share:
Basic
$
1.41
$
3.01
$
2.19
$
5.05
Diluted
$
1.40
$
2.96
$
2.17
$
4.97
Weighted average shares outstanding:
Basic
58,818
62,160
59,366
62,754
Diluted
59,394
63,210
59,996
63,785
NICE LTD. AND SUBSIDIARIES
CONSOLIDATED CASH FLOW STATEMENTS
U.S. dollars in thousands
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
Unaudited
Unaudited
Unaudited
Unaudited
Operating Activities
Net income
$
83,227
$
187,404
$
130,041
$
316,694
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization
62,374
44,612
124,216
88,053
Share-based compensation
52,668
37,310
88,060
80,647
Amortization of premium and discount and accrued interest on marketable securities
(90
)
(2,029
)
(199
)
(4,304
)
Deferred taxes, net
6,456
(3,757
)
(67,605
)
(25,294
)
Changes in operating assets and liabilities:
Trade Receivables, net
(69,242
)
(30,742
)
(99,383
)
(26,064
)
Prepaid expenses and other current assets
3,659
(14,846
)
12,849
13,709
Operating lease right-of-use assets
3,295
2,929
6,255
8,826
Trade payables
2,581
21,884
4,872
(31,407
)
Accrued expenses and other current liabilities
(3,351
)
(158,979
)
92,746
(109,461
)
Deferred revenue
(13,144
)
(19,719
)
36,282
49,855
Operating lease liabilities
(6,398
)
(746
)
(9,841
)
(10,935
)
Amortization of discount on debt
-
428
-
849
Gains on intercompany foreign currency transactions
-
-
(17,835
)
-
Other
622
(2,427
)
1,445
(4,775
)
Net cash provided by operating activities
122,657
61,322
301,903
346,393
Investing Activities
Purchase of property and equipment
(7,838
)
(4,579
)
(17,214
)
(8,246
)
Purchase of Investments
(5,399
)
(24,687
)
(21,147
)
(74,141
)
Proceeds from sales of marketable investments
12,691
76,416
19,883
134,774
Capitalization of internal use software costs
(21,703
)
(18,137
)
(42,783
)
(34,903
)
Payments for business acquisitions, net of cash acquired
-
-
-
(36,466
)
Net cash used in investing activities
(22,249
)
29,013
(61,261
)
(18,982
)
Financing Activities
Proceeds from employee stock plans
11,533
333
11,590
1,008
Purchase of treasury shares
(57,954
)
(30,839
)
(311,204
)
(283,168
)
Payment of deferred financing costs
(833
)
-
(3,303
)
-
Net cash used in financing activities
(47,254
)
(30,506
)
(302,917
)
(282,160
)
Effect of exchange rates on cash and cash equivalents
2,308
5,139
(562
)
6,286
Net change in cash, cash equivalents and restricted cash
55,462
64,968
(62,837
)
51,537
Cash, cash equivalents and restricted cash, beginning of period
$
263,708
$
471,601
$
382,007
$
485,032
Cash, cash equivalents and restricted cash, end of period
$
319,170
$
536,569
$
319,170
$
536,569
Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:
Cash and cash equivalents
$
315,384
$
535,050
$
315,384
$
535,050
Restricted cash included in other current assets
$
3,786
$
1,519
$
3,786
$
1,519
Total cash, cash equivalents and restricted cash shown in the statement of cash flows
$
319,170
$
536,569
$
319,170
$
536,569
NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
U.S. dollars in thousands (except per share amounts)
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
GAAP revenues
$
782,293
$
726,712
$
1,550,910
$
1,426,904
Non-GAAP revenues
$
782,293
$
726,712
$
1,550,910
$
1,426,904
GAAP cost of revenue
$
281,284
$
241,601
$
555,102
$
473,681
Amortization of acquired intangible assets on cost of cloud
(26,468
)
(13,202
)
(53,410
)
(28,605
)
Cost of cloud revenue adjustment (1)
(4,618
)
(3,293
)
(7,009
)
(6,471
)
Cost of services revenue adjustment (1)
(3,249
)
(2,241
)
(4,569
)
(4,696
)
Cost of product revenue adjustment (1)
(7
)
(21
)
(16
)
(43
)
Non-GAAP cost of revenue
$
246,942
$
222,844
$
490,098
$
433,866
GAAP gross profit
$
501,009
$
485,111
$
995,808
$
953,223
Gross profit adjustments
34,342
18,757
65,004
39,815
Non-GAAP gross profit
$
535,351
$
503,868
$
1,060,812
$
993,038
GAAP operating expenses
$
397,009
$
324,519
$
765,058
$
644,462
Research and development (1)
(7,852
)
(3,178
)
(11,134
)
(7,871
)
Sales and marketing (1)
(12,928
)
(13,258
)
(23,216
)
(28,672
)
General and administrative (1,2)
(29,681
)
(16,924
)
(49,266
)
(36,482
)
Amortization of acquired intangible assets
(9,153
)
(6,956
)
(18,308
)
(11,649
)
Non-GAAP operating expenses
$
337,395
$
284,203
$
663,134
$
559,788
GAAP financial and other income, net
$
(3,606
)
$
(14,820
)
$
(22,924
)
$
(30,670
)
Amortization of discount on debt
-
(428
)
-
(849
)
Amortization of deferred financing costs
(275
)
-
(403
)
-
Gains on intercompany foreign currency transactions
-
-
17,835
-
Non-GAAP financial and other income, net
$
(3,881
)
$
(15,248
)
$
(5,492
)
$
(31,519
)
GAAP taxes on income
$
24,379
$
(11,992
)
$
123,633
$
22,737
Tax adjustments re non-GAAP adjustments
16,997
56,627
(40,984
)
66,720
Non-GAAP taxes on income
$
41,376
$
44,635
$
82,649
$
89,457
GAAP net income
$
83,227
$
187,404
$
130,041
$
316,694
Amortization of acquired intangible assets
35,621
20,158
71,718
40,254
Share-based compensation (1)
54,127
38,915
91,002
83,840
Acquisition and divestiture related expenses (2)
4,208
-
4,208
395
Amortization of discount on debt
-
428
-
849
Amortization of deferred financing costs
275
-
403
-
Gains on intercompany foreign currency transactions
-
-
(17,835
)
-
Tax adjustments re non-GAAP adjustments
(16,997
)
(56,627
)
40,984
(66,720
)
Non-GAAP net income
$
160,461
$
190,278
$
320,521
$
375,312
GAAP diluted earnings per share
$
1.40
$
2.96
$
2.17
$
4.97
Non-GAAP diluted earnings per share
$
2.70
$
3.01
$
5.34
$
5.88
Shares used in computing GAAP diluted earnings per share
59,394
63,210
59,996
63,785
Shares used in computing non-GAAP diluted earnings per share
59,394
63,210
59,996
63,785
NICE LTD. AND SUBSIDIARIES RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)
U.S. dollars in thousands
(1) Share-based compensation
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
Cost of cloud revenue $
4,618
$
3,293
$
7,009
$
6,471
Cost of services revenue 3,249
2,241
4,569
4,696
Cost of product revenue 7
21
16
43
Research and development 7,852
3,178
11,134
7,871
Sales and marketing 12,928
13,258
23,216
28,672
General and administrative 25,473
16,924
45,058
36,087
$
54,127
$
38,915
$
91,002
$
83,840
(2) Acquisition and divestiture related expenses
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
General and administrative $
4,208
$
-
$
4,208
$
395
$
4,208
$
-
$
4,208
$
395
NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA
U.S. dollars in thousands
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
Unaudited
Unaudited
Unaudited
Unaudited
GAAP net income
$
83,227
$
187,404
$
130,041
$
316,694
Non-GAAP adjustments:
Depreciation and amortization 62,374
44,612
124,216
88,053
Share-based compensation 52,668
37,310
88,060
80,647
Financial and other income, net (3,606
)
(14,820
)
(22,924
)
(30,670
)
Acquisition and divestiture related expenses 4,208
-
4,208
395
Taxes on income 24,379
(11,992
)
123,633
22,737
Non-GAAP EBITDA
$
223,250
$
242,514
$
447,234
$
477,856
NICE LTD. AND SUBSIDIARIES NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS
U.S. dollars in thousands
Quarter ended
Year to date
June 30,
June 30,
2026
2025
2026
2025
Unaudited
Unaudited
Unaudited
Unaudited
Net cash provided by operating activities
$
122,657
$
61,322
$
301,903
$
346,393
Purchase of property and equipment (7,838
)
(4,579
)
(17,214
)
(8,246
)
Capitalization of internal use software costs (21,703
)
(18,137
)
(42,783
)
(34,903
)
Free Cash Flow (a)
$
93,116
$
38,606
$
241,906
$
303,244
(a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.
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Original source text
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Six industry-leading partners — Accenture, Cirrus, Deloitte, Route 101, and TTEC — named as inaugural AI Specialization partners under the NiCE 360 Partner Program
HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the launch of the NiCE AI Specialization Program, a formal, criteria-based recognition within the NiCE 360 Partner Program designed to recognize partners delivering measurable outcomes for enterprise organizations. As part of the launch, NiCE has named six inaugural AI Specialization partners: Accenture, Cirrus, Deloitte, TTEC, and Route 101.
The NiCE AI Specialization Program establishes one of the industry's most rigorous standards for AI delivery. Modeled on industry-recognized frameworks, it gives enterprise buyers a trusted, independently verified way to identify the partners proven to deliver AI at scale, setting a new benchmark for enterprise AI delivery.
“Enterprises are placing significant investment in AI, and they need partners with deep AI skills and experience that provide advisory consulting and implementation services. The NiCE AI Specialization Partner Program sets that standard. It recognizes the partners who have proven they can turn NiCE AI into measurable business outcomes, and gives every enterprise a trusted, independently verified way to choose who to build with,” said Dorothy Copeland, Chief Partner Officer, NiCE.
Every AI Specialization partner is validated against three pillars — People, Practice and Performance — that together prove they can deliver enterprise AI at scale:
People: A bench of certified AI talent, including NiCE Certified AI Engineers (NCAE) at Practitioner level or above, Conversation Designers and dedicated AI Delivery Leads, so that every engagement is backed by credentialed human expertise. Practice: Proven, live deployments across the NiCE AI suite, including Cognigy, Autopilot, Copilot, Auto Summary and Proactive AI, spanning at least three distinct use-case categories and one or more enterprise-scale engagements. Performance: Independently verified business outcomes, including AI-attributed annual contract value (ACV), customer satisfaction (CSAT) scores, net retention and enterprise references that demonstrate measurable impact. "The NiCE AI Specialization affirms our commitment to outcomes over promises. Being part of this first cohort reflects the depth of our certified talent and the impact of the deployments we deliver across the full NiCE AI suite," said Jason Roos, CEO, Cirrus.
“The NiCE AI Specialization recognizes what our clients already experience: a partner that pairs deep NiCE expertise with a relentless focus on outcomes and quality. Being named in this first cohort validates the dedicated certified talent and proven deployments we bring to every engagement,” said Stephan Schuessler, Partner Technology & Transformation, Deloitte Consulting.
"Being named among the first AI Specialization partners reflects the standard we hold ourselves to on every engagement. This recognition is built on certified talent, live deployments, and the measurable outcomes our enterprise clients count on," said Russell Attwood, CEO, Route 101.
"The enterprise market is flooded with AI hype, but technology alone doesn't solve business challenges. True transformation requires connecting advanced tools with a company's broader operational and technology ecosystem. Being recognized as both an inaugural NiCE AI Specialization partner and a Platinum Partner reinforces TTEC Digital’s ability to deliver the deep consulting and end-to-end integration required to make AI work at scale and drive meaningful outcomes," said Chris Brown, President, TTEC Digital.
The AI Specialization Program is the first in a planned roadmap of Specializations under the NiCE 360 Partner Program. NiCE plans to roll out a series of product and vertical-market specializations throughout 2026 and 2027. As the program expands, enterprises will be able to choose partners with deep, validated expertise in their specific industry, pairing proven delivery with the domain knowledge that turns technology into measurable results in their market.
About the NiCE Certified AI Engineer (NCAE) Program
The NCAE program is an individual certification pathway that validates hands-on expertise in designing, deploying, and optimizing enterprise-grade AI agent solutions on the NiCE platform. Credentials are earned by individuals, not partner organizations, through a combination of self-paced learning, instructor-led workshops, and real-world deployment assessments. Levels include Associate, Practitioner, and Expert.
About NiCE
NiCE (Nasdaq: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Copeland, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geopolitical conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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NiCE’s CX AI solution supports digital sovereignty and EU data residency requirements
HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. The announcement marks a further expansion of the strategic relationship between NiCE and AWS, with NiCE making its agentic AI-powered customer experience solution available on the AWS European Sovereign Cloud.
Through this collaboration, organizations will be able to deploy NiCE’s advanced AI capabilities while supporting their data residency, operational autonomy, and digital sovereignty requirements within the European Union (EU). Building on the companies’ previously announced partnership to accelerate AI-powered customer service innovation, this newest alliance extends the reach of NiCE’s agentic AI solution to its growing European customer base, particularly organizations operating in highly regulated industries such as public sector, financial services, and healthcare.
The AWS European Sovereign Cloud is a fully featured, independently operated sovereign cloud backed by strong technical controls, sovereign assurances, and legal protections designed to meet the needs of European governments and enterprises. The AWS European Sovereign Cloud infrastructure is entirely located within the EU and operates independently from existing AWS Regions. Customers using the AWS European Sovereign Cloud benefit from the full power of AWS, including the same service portfolio, security, availability, performance, familiar architecture, APIs, and innovations such as the AWS Nitro System. By making NiCE’s agentic AI solution available on the AWS European Sovereign Cloud, organizations in highly regulated industries can accelerate AI adoption and unlock greater business value while maintaining control over sensitive data and meeting digital sovereignty requirements.
Advancing Agentic AI for Regulated Markets
NiCE is a leader in CX AI, unifying AI agents and human agents to orchestrate intelligent, goal-oriented outcomes across the customer journey. With its agentic AI solution planned for availability on AWS European Sovereign Cloud, European organizations will be able to deploy AI agents, real-time copilots, workflow automation, and AI-powered analytics capabilities in an environment designed to meet digital sovereignty needs and support customer requirements.
For example, a European financial institution could deploy NiCE’s AI agents on AWS European Sovereign Cloud to automate routine service requests, support human agents with real-time guidance, and personalize customer interactions while maintaining operational autonomy and keeping customer data within the EU.
“What sets NiCE apart is enterprise-grade agentic AI engineered for the world’s most regulated organizations, purpose-built with reliability, security, compliance, and privacy that organizations can’t compromise on,” said Dorothy Copeland, Chief Partner Officer at NiCE. “By extending our agentic AI solution to the AWS European Sovereign Cloud, NiCE enables Europe’s most regulated organizations to deploy next-generation AI capabilities on an independent cloud infrastructure located within the EU, supporting their digital sovereignty needs while accelerating AI-first customer experience transformation.”
Supporting Europe’s Digital Sovereignty Priorities
Data governance and compliance remain top priorities for organizations operating under EU regulatory frameworks. NiCE’s sovereign cloud strategy, including existing deployments in the EU, U.K., and Australia, reflects its continued commitment to delivering secure, scalable, AI-driven CX solutions that support customers’ regional and regulatory requirements. The addition of the AWS European Sovereign Cloud gives customers an uncompromising choice: achieving total digital sovereignty while continuing to innovate at pace.
"As AI governance becomes a strategic priority across Europe, sovereign cloud environments are evolving from a compliance requirement to a key enabler of innovation. Organizations increasingly need solutions that not only meet stringent data residency and regulatory obligations, but also deliver the agentic AI, automation, and real-time insights required to transform customer experience,” said Oru Mohiuddin, Research Director, IDC. "The combination of NiCE's agentic AI capabilities with the AWS European Sovereign Cloud addresses a growing market need: enabling regulated organizations to pursue AI-led transformation while maintaining control over data, operations, and governance within the EU."
Thomas Pöppe, CIO, AOK Bayern: “As we operate in an increasingly complex regulatory and competitive environment, especially around the use of AI, we see sovereignty as becoming essential to our long-term AI strategy. The combination of NiCE's agentic AI capabilities and the AWS European Sovereign Cloud offers a compelling path forward, allowing us to innovate while meeting evolving requirements around data residency, governance, and operational control.”
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Copeland, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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