Track market-moving stories before they get noisy

Five9 is leveraging its core CCaaS platform to drive AI agent adoption, evidenced by 78% AI revenue growth and a $100M enterprise win. FIVN's shift to revenue-commitment contracts and consumption-based AI pricing enhances revenue predictability and reduces seat-based revenue risk. AI now comprises 15% of subscription revenue; management raised FY2026 AI growth guidance to at least 60%, highlighting strong adoption momentum.

Five9, Inc. (FIVN) Goldman Sachs Communacopia + Technology Conference 2026 September 11, 2026 11:50 AM EDT

Company Participants

Amit Mathradas - CEO & Director
Bryan Lee - CFO & Treasurer

Presentation

Unknown Analyst

All right. Good morning, everybody. Thanks for sticking around for one of our last sessions, but certainly not the least, we have Amit Mathradas, CEO of Five9, and Bryan Lee, CFO. Thank you guys for joining us this morning.

Amit Mathradas
CEO & Director

Thank you.

Question-and-Answer Session

Unknown Analyst

Amit, let's start with you. So Five9 describes itself as a voice-led enterprise platform for customer experience. For those newer to the story, how does the platform fit into the contact center today? And where do you see the company's strongest right to win as the market evolves?

Amit Mathradas
CEO & Director

Yes, really good question. So look, Five9 has been around for over 2 decades. Building a cloud-native voice-first platform that focused on the contact center. Over the years, we've evolved that to plug into digital, to AI and now actually bringing all facets of that together and serving that up with visibility tools like workforce engagement, analytics and other things that are required to monitor, watch and grow your contact center. The other big piece of it is we deliver this through an open ecosystem, plugging into integrated systems, plugging into complex systems of record where you drive the outcomes.

And to your question, like where do we have the right to win? I think in today's world, when you were looking at a deployment where humans, agents and tools need to come together to drive complex use cases, particularly in regulated industries, I think, is where we do really well.

Unknown Analyst

Okay. Great. It's a great level set. Let's talk about just sort of

Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.

Shareholders should contact the firm immediately as there may be limited time to enforce your rights. 

, /PRNewswire/ -- Halper Sadeh LLC, an investor rights law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.

If you currently own Five9 stock and are a long-term shareholder, you may be able to seek corporate governance reforms, the return of funds back to the company, a court-approved financial incentive award, or other relief and benefits. Please click here to learn more about your legal rights and options or contact Daniel Sadeh or Zachary Halper at (212) 763-0060 or [email protected] or [email protected].

Why Your Participation Matters:

Shareholder involvement can help improve a company's policies, practices, and oversight mechanisms to create a more transparent, accountable, and effectively managed organization, which can enhance shareholder value.

Halper Sadeh LLC represents investors all over the world who have fallen victim to securities fraud and corporate misconduct. Our attorneys have been instrumental in implementing corporate reforms and recovering millions of dollars on behalf of defrauded investors.

Attorney Advertising. Prior results do not guarantee a similar outcome.

Contact Information:
Halper Sadeh LLC
One World Trade Center
85th Floor
New York, NY 10007
Daniel Sadeh, Esq.
Zachary Halper, Esq.
(212) 763-0060
[email protected]
[email protected]
https://www.halpersadeh.com

SOURCE Halper Sadeh LLP

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), provider of the Intelligent CX Platform, today announced that members of its management team will present at the following investor conference:Goldman Sachs Communacopia + Technology Conference on September 11th at 8:50 am PTA webcast of the events will be available on the investor relations section of the Company's website at http://investors.five9.com/.About Five9Five9 is the proven, open cloud platform for customer experience. Clo.

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment (#US54117326, August 2026). "We believe being named a Leader in this year's IDC MarketScape for agentic CCaaS platforms reflects the investments we've made in Humantic CX — our vision for AI and human agents working as one system, where AI a.

Bank of America Corp DE reduced its position in Five9, Inc. (NASDAQ:FIVN – Free Report) by 83.8% during the 1st quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission. The firm owned 1,170,477 shares of the software maker’s stock after selling 6,048,748 shares during the quarter. Bank of America Corp DE owned about 1.53% of Five9 worth $17,756,000 at the end of the most recent quarter.

Several other hedge funds and other institutional investors also recently made changes to their positions in the company. Dana Investment Advisors Inc. raised its position in Five9 by 74.5% during the fourth quarter. Dana Investment Advisors Inc. now owns 222,515 shares of the software maker’s stock valued at $4,461,000 after purchasing an additional 95,032 shares in the last quarter. Vanguard Group Inc. lifted its stake in Five9 by 8.2% during the fourth quarter. Vanguard Group Inc. now owns 10,037,395 shares of the software maker’s stock worth $201,250,000 after purchasing an additional 759,237 shares during the last quarter. Dimensional Fund Advisors LP boosted its holdings in shares of Five9 by 18.6% in the 1st quarter. Dimensional Fund Advisors LP now owns 1,054,769 shares of the software maker’s stock valued at $15,998,000 after purchasing an additional 165,623 shares in the last quarter. Healthcare of Ontario Pension Plan Trust Fund acquired a new stake in Five9 in the first quarter valued at about $782,000. Finally, Gagnon Advisors LLC boosted its stake in shares of Five9 by 100.9% in the 4th quarter. Gagnon Advisors LLC now owns 336,277 shares of the software maker’s stock valued at $6,742,000 after purchasing an additional 168,891 shares in the last quarter. 96.64% of the stock is currently owned by institutional investors and hedge funds.

Insider Buying and Selling In other news, CRO Matthew E. Tuckness sold 8,645 shares of the firm’s stock in a transaction dated Thursday, June 4th. The stock was sold at an average price of $24.81, for a total transaction of $214,482.45. Following the completion of the transaction, the executive directly owned 281,492 shares in the company, valued at $6,983,816.52. This trade represents a 2.98% decrease in their ownership of the stock. The sale was disclosed in a legal filing with the Securities & Exchange Commission, which is available through the SEC website. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, EVP Panos Kozanian sold 5,869 shares of Five9 stock in a transaction that occurred on Thursday, June 4th. The stock was sold at an average price of $24.81, for a total value of $145,609.89. Following the completion of the transaction, the executive vice president directly owned 161,671 shares in the company, valued at approximately $4,011,057.51. This represents a 3.50% decrease in their ownership of the stock. Additional details regarding this sale are available in the official SEC disclosure. The sale was made to cover tax withholding obligations related to the vesting of equity awards. In the last quarter, insiders have sold 56,003 shares of company stock valued at $1,386,457. Corporate insiders own 1.20% of the company’s stock.

Analysts Set New Price Targets A number of research analysts have recently commented on FIVN shares. DA Davidson increased their price target on Five9 from $22.00 to $28.00 and gave the company a “neutral” rating in a research note on Monday, August 10th. Robert W. Baird upped their target price on Five9 from $22.00 to $30.00 and gave the stock a “neutral” rating in a report on Monday, August 10th. Truist Financial increased their target price on Five9 from $23.00 to $35.00 and gave the company a “buy” rating in a research report on Friday, August 7th. Zacks Research lowered Five9 from a “strong-buy” rating to a “hold” rating in a research note on Thursday, July 30th. Finally, Piper Sandler boosted their price target on Five9 from $24.00 to $30.00 and gave the stock a “neutral” rating in a report on Friday, August 7th. Ten equities research analysts have rated the stock with a Buy rating and eight have issued a Hold rating to the company’s stock. According to data from MarketBeat.com, the stock has a consensus rating of “Moderate Buy” and an average target price of $31.50. Read Our Latest Report on Five9

Five9 Stock Performance NASDAQ FIVN opened at $32.74 on Thursday. The company has a market capitalization of $2.51 billion, a price-to-earnings ratio of 47.45 and a beta of 1.42. Five9, Inc. has a twelve month low of $13.29 and a twelve month high of $34.58. The stock has a fifty day simple moving average of $25.39 and a 200 day simple moving average of $20.73. The company has a quick ratio of 4.15, a current ratio of 4.15 and a debt-to-equity ratio of 0.94.

Five9 (NASDAQ:FIVN – Get Free Report) last announced its earnings results on Thursday, August 6th. The software maker reported $0.70 earnings per share (EPS) for the quarter, topping the consensus estimate of $0.68 by $0.02. The business had revenue of $312.44 million during the quarter, compared to analyst estimates of $306.61 million. Five9 had a return on equity of 12.92% and a net margin of 4.94%.Five9’s revenue for the quarter was up 10.3% compared to the same quarter last year. During the same period last year, the company earned $0.76 EPS. Five9 has set its Q3 2026 guidance at 0.770-0.810 EPS and its FY 2026 guidance at 3.220-3.300 EPS. Sell-side analysts expect that Five9, Inc. will post 1.55 EPS for the current year.

Five9 Profile (Free Report)

Five9, Inc (NASDAQ: FIVN) is a leading provider of cloud-based contact center software designed to help organizations manage customer interactions across voice, email, chat, social media and other digital channels. Its platform offers features such as intelligent routing, analytics, workforce optimization and integrated customer relationship management (CRM) connectors. The company emphasizes AI-driven capabilities, including virtual agents and predictive dialing, to enhance both agent productivity and customer experience.

Founded in 2001 and headquartered in San Ramon, California, Five9 completed its initial public offering in February 2014.

Recommended Stories Five stocks we like better than Five9 Bloom Energy’s AI Surge Meets a Valuation Reality Check Target Is Winning Shoppers Back—Can the Rally Reach $180? IonQ’s Space Contract Points to a New Frontier for Quantum Investors Is Apple’s AI Strategy Smarter Than Skeptics Think? Want to see what other hedge funds are holding FIVN? Visit HoldingsChannel.com to get the latest 13F filings and insider trades for Five9, Inc. (NASDAQ:FIVN – Free Report).

Receive News & Ratings for Five9 Daily - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings for Five9 and related companies with MarketBeat.com's FREE daily email newsletter.

, /PRNewswire/ -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders. 

According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9's net new business was not "strong irrespective of the macro" and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not "seeing very strong bookings momentum"; and (iii) insiders did not have "enough information in terms of [their] existing customers that are going live" such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.

If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814. Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights. 

Why Your Participation Matters:

As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™ 

For additional information, please visit Shareholder Derivative Litigation - Kuehn Law.

Attorney advertising. Prior results do not guarantee similar outcomes.

Contacts:
Kuehn Law, PLLC
Justin Kuehn, Esq.
53 Hill Street, Suite 605
Southampton, NY 11968
[email protected]
(833) 672-0814

SOURCE Kuehn Law, PLLC

Posted by Defense World Staff on Aug 14th, 2026

California State Teachers Retirement System grew its position in shares of Five9, Inc. (NASDAQ:FIVN – Free Report) by 31.1% in the 1st quarter, according to the company in its most recent Form 13F filing with the Securities & Exchange Commission. The fund owned 90,684 shares of the software maker’s stock after purchasing an additional 21,496 shares during the period. California State Teachers Retirement System owned about 0.12% of Five9 worth $1,376,000 at the end of the most recent reporting period.

A number of other hedge funds and other institutional investors have also recently modified their holdings of the company. Citizens Financial Group Inc. RI grew its position in Five9 by 7.3% during the 4th quarter. Citizens Financial Group Inc. RI now owns 11,358 shares of the software maker’s stock worth $228,000 after acquiring an additional 776 shares during the last quarter. Franklin Resources Inc. boosted its stake in shares of Five9 by 1.5% during the 4th quarter. Franklin Resources Inc. now owns 56,303 shares of the software maker’s stock valued at $1,129,000 after purchasing an additional 807 shares in the last quarter. Quarry LP purchased a new position in shares of Five9 during the third quarter valued at about $33,000. Advisory Services Network LLC purchased a new position in shares of Five9 during the third quarter valued at about $38,000. Finally, Rothschild Investment LLC raised its stake in Five9 by 3,572.0% in the fourth quarter. Rothschild Investment LLC now owns 1,836 shares of the software maker’s stock worth $37,000 after buying an additional 1,786 shares in the last quarter. 96.64% of the stock is currently owned by hedge funds and other institutional investors.

Five9 Price Performance NASDAQ FIVN opened at $33.80 on Friday. Five9, Inc. has a one year low of $13.29 and a one year high of $34.58. The stock has a 50-day moving average of $24.59 and a 200 day moving average of $20.33. The company has a debt-to-equity ratio of 0.89, a quick ratio of 4.51 and a current ratio of 4.51. The company has a market capitalization of $2.59 billion, a price-to-earnings ratio of 48.99 and a beta of 1.42.

Five9 (NASDAQ:FIVN – Get Free Report) last posted its earnings results on Thursday, August 6th. The software maker reported $0.70 earnings per share (EPS) for the quarter, beating the consensus estimate of $0.68 by $0.02. The business had revenue of $312.44 million for the quarter, compared to analysts’ expectations of $306.61 million. Five9 had a net margin of 4.94% and a return on equity of 12.87%. The business’s revenue for the quarter was up 10.3% compared to the same quarter last year. During the same quarter in the prior year, the business earned $0.76 EPS. Five9 has set its Q3 2026 guidance at 0.770-0.810 EPS and its FY 2026 guidance at 3.220-3.300 EPS. On average, sell-side analysts forecast that Five9, Inc. will post 1.39 EPS for the current year.

Analyst Upgrades and Downgrades Several brokerages have commented on FIVN. Jefferies Financial Group restated a “hold” rating on shares of Five9 in a report on Friday, May 1st. Wall Street Zen downgraded Five9 from a “strong-buy” rating to a “buy” rating in a report on Saturday, August 8th. Robert W. Baird increased their target price on Five9 from $22.00 to $30.00 and gave the stock a “neutral” rating in a research report on Monday. Cantor Fitzgerald raised their target price on Five9 from $32.00 to $34.00 and gave the company an “overweight” rating in a research note on Monday, August 3rd. Finally, Truist Financial lifted their price target on Five9 from $23.00 to $35.00 and gave the company a “buy” rating in a research report on Friday, August 7th. Ten research analysts have rated the stock with a Buy rating and eight have given a Hold rating to the company. According to data from MarketBeat, Five9 presently has an average rating of “Moderate Buy” and an average target price of $31.50.

View Our Latest Analysis on Five9

Insider Activity at Five9 In other Five9 news, EVP Panos Kozanian sold 5,869 shares of the business’s stock in a transaction dated Thursday, June 4th. The stock was sold at an average price of $24.81, for a total transaction of $145,609.89. Following the completion of the sale, the executive vice president directly owned 161,671 shares in the company, valued at $4,011,057.51. The trade was a 3.50% decrease in their position. The transaction was disclosed in a document filed with the SEC, which is available through this hyperlink. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, President Andy Dignan sold 8,203 shares of the company’s stock in a transaction dated Thursday, June 4th. The shares were sold at an average price of $24.76, for a total transaction of $203,106.28. Following the sale, the president directly owned 278,760 shares of the company’s stock, valued at $6,902,097.60. The trade was a 2.86% decrease in their position. Additional details regarding this sale are available in the official SEC disclosure. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders have sold 56,003 shares of company stock valued at $1,386,457 over the last quarter. 1.20% of the stock is owned by company insiders.

About Five9 (Free Report)

Five9, Inc (NASDAQ: FIVN) is a leading provider of cloud-based contact center software designed to help organizations manage customer interactions across voice, email, chat, social media and other digital channels. Its platform offers features such as intelligent routing, analytics, workforce optimization and integrated customer relationship management (CRM) connectors. The company emphasizes AI-driven capabilities, including virtual agents and predictive dialing, to enhance both agent productivity and customer experience.

Founded in 2001 and headquartered in San Ramon, California, Five9 completed its initial public offering in February 2014.

Featured Articles Five stocks we like better than Five9 Asian Market Circuit Breakers Hit Stocks, Not AI Demand Riot Platforms Re-Wires the Ledger for a $9B AI Power Play Nebius Just Exploded 34% on Blowout Earnings—Is It Time to Buy? Joby’s Defense Pivot Accelerates With $500M Resonant Sciences Deal

Receive News & Ratings for Five9 Daily - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings for Five9 and related companies with MarketBeat.com's FREE daily email newsletter.

« PREVIOUS HEADLINECalifornia State Teachers Retirement System Boosts Stock Position in Charles River Associates $CRAI

NEXT HEADLINE »Bartlett & CO. Wealth Management LLC Trims Position in Vanguard Short-Term Bond ETF $BSV

Posted by Defense World Staff on Aug 11th, 2026

Five9, Inc. (NASDAQ:FIVN – Get Free Report)’s share price reached a new 52-week high during mid-day trading on Tuesday after DA Davidson raised their price target on the stock from $22.00 to $28.00. DA Davidson currently has a neutral rating on the stock. Five9 traded as high as $34.58 and last traded at $34.48, with a volume of 3074562 shares. The stock had previously closed at $33.99.

FIVN has been the subject of a number of other reports. Wall Street Zen lowered shares of Five9 from a “strong-buy” rating to a “buy” rating in a research report on Saturday. Cantor Fitzgerald raised their price objective on shares of Five9 from $32.00 to $34.00 and gave the company an “overweight” rating in a research report on Monday, August 3rd. Truist Financial lifted their target price on shares of Five9 from $23.00 to $35.00 and gave the company a “buy” rating in a research note on Friday. Rosenblatt Securities upped their target price on shares of Five9 from $29.00 to $32.00 and gave the stock a “buy” rating in a report on Friday. Finally, Needham & Company LLC reissued a “buy” rating and set a $40.00 price target on shares of Five9 in a report on Friday, May 1st. Ten investment analysts have rated the stock with a Buy rating and eight have assigned a Hold rating to the company. According to data from MarketBeat.com, the stock has a consensus rating of “Moderate Buy” and a consensus target price of $31.50.

Check Out Our Latest Stock Report on Five9

Insider Buying and Selling In other news, EVP Panos Kozanian sold 5,869 shares of the firm’s stock in a transaction dated Thursday, June 4th. The stock was sold at an average price of $24.81, for a total transaction of $145,609.89. Following the completion of the transaction, the executive vice president owned 161,671 shares in the company, valued at $4,011,057.51. This trade represents a 3.50% decrease in their ownership of the stock. The sale was disclosed in a document filed with the SEC, which is available at the SEC website. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, CRO Matthew E. Tuckness sold 8,645 shares of Five9 stock in a transaction dated Thursday, June 4th. The stock was sold at an average price of $24.81, for a total value of $214,482.45. Following the completion of the sale, the executive directly owned 281,492 shares in the company, valued at $6,983,816.52. This trade represents a 2.98% decrease in their ownership of the stock. The SEC filing for this sale provides additional information. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders sold a total of 85,820 shares of company stock worth $2,014,057 in the last 90 days. 1.20% of the stock is owned by company insiders.

Key Stories Impacting Five9 Here are the key news stories impacting Five9 this week:

Positive Sentiment: Five9’s quarterly results exceeded expectations, with earnings per share of $0.70 versus the $0.68 consensus and revenue of $312.44 million versus estimates of $306.61 million. Revenue increased 10.3% year over year, while the company issued third-quarter and full-year 2026 earnings guidance. Five9 Trading 14.9% Higher Following Better-Than-Expected Earnings Positive Sentiment: Evercore ISI initiated or reiterated a Buy rating on Five9, adding to the positive analyst sentiment around the company’s momentum and competitive position. Five9 Receives a Buy from Evercore ISI Positive Sentiment: Rosenblatt Securities reaffirmed its Buy rating, reinforcing the view that Five9’s growth prospects remain attractive. Rosenblatt Reaffirms Buy Rating Neutral Sentiment: Several analysts raised their price targets, including targets of $32 and $30, indicating improved estimates but limited additional upside at the current valuation. Five9 Price Target Raised to $32 Five9 Price Target Raised to $30 Negative Sentiment: DA Davidson raised its target from $22 to $28 and Robert W. Baird raised its target from $22 to $30, but both firms maintained Neutral ratings. Their targets remain below the recent share price, signaling caution after the sharp rally. DA Davidson Raises Five9 Price Target Robert W. Baird Raises Five9 Price Target Institutional Trading of Five9 Large investors have recently added to or reduced their stakes in the company. Vanguard Group Inc. raised its holdings in shares of Five9 by 8.2% during the 4th quarter. Vanguard Group Inc. now owns 10,037,395 shares of the software maker’s stock worth $201,250,000 after acquiring an additional 759,237 shares in the last quarter. Van Berkom & Associates Inc. grew its holdings in shares of Five9 by 28.0% in the fourth quarter. Van Berkom & Associates Inc. now owns 3,596,380 shares of the software maker’s stock valued at $72,107,000 after purchasing an additional 787,626 shares in the last quarter. UBS AM A Distinct Business Unit of UBS Asset Management Americas LLC increased its position in Five9 by 10.3% in the third quarter. UBS AM A Distinct Business Unit of UBS Asset Management Americas LLC now owns 2,320,745 shares of the software maker’s stock worth $56,162,000 after purchasing an additional 217,227 shares during the last quarter. Anson Funds Management LP increased its position in Five9 by 35.6% in the first quarter. Anson Funds Management LP now owns 2,086,675 shares of the software maker’s stock worth $31,655,000 after purchasing an additional 547,304 shares during the last quarter. Finally, Geode Capital Management LLC raised its stake in Five9 by 1.9% during the fourth quarter. Geode Capital Management LLC now owns 1,996,382 shares of the software maker’s stock valued at $40,034,000 after purchasing an additional 37,261 shares in the last quarter. Institutional investors own 96.64% of the company’s stock.

Five9 Trading Up 1.4% The company has a quick ratio of 4.51, a current ratio of 4.51 and a debt-to-equity ratio of 0.89. The stock’s 50 day moving average is $24.10 and its 200-day moving average is $20.03. The company has a market cap of $2.64 billion, a PE ratio of 49.97 and a beta of 1.42.

Five9 (NASDAQ:FIVN – Get Free Report) last issued its quarterly earnings data on Thursday, August 6th. The software maker reported $0.70 EPS for the quarter, topping analysts’ consensus estimates of $0.68 by $0.02. Five9 had a net margin of 4.94% and a return on equity of 12.87%. The business had revenue of $312.44 million during the quarter, compared to analysts’ expectations of $306.61 million. During the same period last year, the company posted $0.76 EPS. The business’s revenue was up 10.3% on a year-over-year basis. Five9 has set its Q3 2026 guidance at 0.770-0.810 EPS and its FY 2026 guidance at 3.220-3.300 EPS. As a group, sell-side analysts anticipate that Five9, Inc. will post 1.39 EPS for the current year.

Five9 Company Profile (Get Free Report)

Five9, Inc (NASDAQ: FIVN) is a leading provider of cloud-based contact center software designed to help organizations manage customer interactions across voice, email, chat, social media and other digital channels. Its platform offers features such as intelligent routing, analytics, workforce optimization and integrated customer relationship management (CRM) connectors. The company emphasizes AI-driven capabilities, including virtual agents and predictive dialing, to enhance both agent productivity and customer experience.

Founded in 2001 and headquartered in San Ramon, California, Five9 completed its initial public offering in February 2014.

Further Reading Five stocks we like better than Five9 SoundHound AI Sends a Loud Signal After Its Q2 Earnings Beat 3 Dividend Champion Utilities for a Market That Can’t Sit Still These 3 Most-Upgraded Stocks Have Almost Nothing to Do With AI First Solar’s Profit Engine Faces a New Policy Test in Washington Receive News & Ratings for Five9 Daily - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings for Five9 and related companies with MarketBeat.com's FREE daily email newsletter.

« PREVIOUS HEADLINEValaris (NYSE:VAL) Shares Up 7.6% on Analyst Upgrade

NEXT HEADLINE »Everpure (NYSE:P) Stock Price Up 12.6% Following Analyst Upgrade

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the second quarter ended June 30, 2026.

Second Quarter 2026 Financial Results

Revenue for the second quarter of 2026 increased 10% to $312.4 million, compared to $283.3 million for the second quarter of 2025. GAAP gross margin was 53.4% for the second quarter of 2026, compared to 54.9% for the second quarter of 2025. Adjusted gross margin was 61.4% for the second quarter of 2026, compared to 63.0% for the second quarter of 2025. GAAP net income for the second quarter of 2026 was $3.4 million, or $0.04 per diluted share, and 1.1% of revenue, compared to GAAP net income of $1.2 million, or $0.01 per diluted share, and 0.4% of revenue, for the second quarter of 2025. Non-GAAP net income for the second quarter of 2026 was $53.5 million, or $0.70 per diluted share, and 17.1% of revenue, compared to non-GAAP net income of $58.3 million, or $0.76 per diluted share, and 20.6% of revenue, for the second quarter of 2025. Adjusted EBITDA for the second quarter of 2026 was $70.1 million, or 22.4% of revenue, compared to $67.9 million, or 24.0% of revenue, for the second quarter of 2025. GAAP operating cash flow for the second quarter of 2026 was $42.1 million, compared to GAAP operating cash flow of $35.1 million for the second quarter of 2025. “Q2 marks our third consecutive quarter of accelerating subscription revenue growth, with AI revenue accelerating even faster, and further evidence that our focused execution is producing results. Closing a 9-figure TCV agreement through the Google Marketplace and launching Five9 Voice AI Agents in the same quarter underscore the breadth of our platform and the strength of our market position. With the executive appointments in June, I am confident we have the right team and strategy to extend this momentum and compete to win in AI-empowered customer experiences.”

- Amit Mathradas, Chief Executive Officer

Second Quarter & Recent Business Highlights

LTM subscription dollar-based retention rate was 107% as of June 30, 2026 LTM subscription and telecom dollar-based retention rate was 106% as of June 30, 2026 Appointed Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy Launched Five9 Voice AI Agents: human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration Joined S&P SmallCap 600 on August 3, 2026 Supplemental metric disclosure is available on the Investor Relations section of Five9's website at https://investors.five9.com/ Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing impact of macroeconomic challenges.

For the full year 2026, Five9 expects to report: Revenue in the range of $1.260 to $1.272 billion. GAAP net income per share in the range of $0.71 to $0.82, assuming diluted shares outstanding of approximately 85.8 million. Non-GAAP net income per share in the range of $3.22 to $3.30, assuming diluted shares outstanding of approximately 76.3 million. For the third quarter of 2026, Five9 expects to report: Revenue in the range of $316.0 to $322.0 million. GAAP net income per share in the range of $0.09 to $0.16, assuming diluted shares outstanding of approximately 85.4 million. Non-GAAP net income per share in the range of $0.77 to $0.81, assuming diluted shares outstanding of approximately 76.0 million. With respect to Five9’s guidance as provided above, please refer to the “Reconciliation of GAAP Net Income to Non-GAAP Net Income - Guidance” table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its second quarter 2026 results today, August 6, 2026, via an audio-only Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s website at https://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, acquisition and related transaction costs and one-time integration costs, and lease amortization for finance leases. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net income: depreciation and amortization, stock-based compensation, interest expense, interest income and other, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases, costs related to reduction in force plans, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, legal fees related to the securities class action, office closure lease termination costs, impairment charge related to consolidation of corporate headquarters, and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP income from operations: stock-based compensation, intangibles amortization, acquisition and related transaction costs and one-time integration costs, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, legal fees related to the securities class action, office closure lease termination costs, and impairment charge related to consolidation of corporate headquarters. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net income: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to closure and relocation of Russian operations, acquisition and related transaction costs and one-time integration costs, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, legal fees related to the securities class action, office closure lease termination costs, and impairment charge related to consolidation of corporate headquarters. For the periods presented, these adjustments from GAAP net income to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding Five9's market position, platform breadth, current team and strategy, and new product releases, and the expected positive impact of these factors, and the third quarter and full year 2026 financial projections and expectations set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic challenges, global tariff increases and potential future increases and announcements regarding same, continued inflation, uncertainty regarding consumer spending, high interest rates, fluctuations in currency rates, the impact of current and potential global conflicts, and other factors, may harm our business; (ii) if we are unable to attract new customers or sell additional services and functionality to our existing customers, our revenue and revenue growth will be harmed; (iii) if our existing customers terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our customer base; (iv) because a significant percentage of our revenue is derived from existing customers, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing customers may experience service outages, our new customers may experience delays in the deployment of our solution and we could be subject to claims for credits or damages, among other things; (vi) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be harmed; (vii) as AI solutions will likely perform an increasing proportion of contact center interactions, if we are unable to replace decreases in subscription revenue from licenses with revenue from the sale of additional AI solutions, our revenue, results of operations and business will be harmed; (viii) further development of our AI solutions may not be successful, may not achieve market acceptance or compete effectively against our competitors, and may result in reputational harm and our future operating results could be materially harmed; (ix) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (x) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (xi) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (xii) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (xiii) failure to adequately retain and expand our sales force will impede our growth; (xiv) the use of AI by our workforce may present risks to our business; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business; (xvi) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvii) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xviii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xix) security breaches, cybersecurity incidents, and improper access to, use of, or disclosure of our data or our customers’ data, or other cyber-attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xx) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xxi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxii) we rely on third-party telecommunications and internet service providers to provide our customers and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose customers and subject us to claims for credits or damages, among other things; (xxiii) prior to 2025, we had a history of losses and we may be unable to sustain profitability; (xxiv) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxvi) failure to comply with laws and regulations could harm our business and our reputation; (xxvii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; (xxviii) risks that we may not execute repurchases in full, under our announced stock repurchase program, or may not achieve the intended benefits therefrom; and (xxix) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,450 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

  June 30, 2026

December 31, 2025

ASSETS

Current assets:

Cash and cash equivalents

$

187,305

$

232,084

Marketable investments

466,757

464,835

Accounts receivable, net

141,507

130,984

Prepaid expenses and other current assets

61,487

43,107

Deferred contract acquisition costs, net

94,262

88,714

Total current assets

951,318

959,724

Property and equipment, net

179,648

164,635

Operating lease right-of-use assets

40,889

46,375

Finance lease right-of-use assets

11,315

14,216

Intangible assets, net

44,347

51,166

Goodwill

366,253

366,253

Other assets

46,448

10,725

Deferred contract acquisition costs, net — less current portion

189,842

176,976

Total assets

$

1,830,060

$

1,790,070

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

37,318

$

29,973

Accrued and other current liabilities

95,682

84,120

Operating lease liabilities

14,519

12,922

Finance lease liabilities

8,329

8,480

Deferred revenue

73,417

77,515

Total current liabilities

229,265

213,010

Convertible senior notes

737,283

735,490

Operating lease liabilities — less current portion

41,650

42,116

Finance lease liabilities — less current portion

3,255

6,090

Other long-term liabilities

33,803

7,547

Total liabilities

1,045,256

1,004,253

Stockholders’ equity:

Common stock

75

77

Additional paid-in capital

1,140,728

1,163,072

Accumulated other comprehensive income

451

897

Accumulated deficit

(356,450

)

(378,229

)

Total stockholders’ equity

784,804

785,817

Total liabilities and stockholders’ equity

$

1,830,060

$

1,790,070

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

  Three Months Ended

Six Months Ended

June 30, 2026

June 30, 2025

June 30, 2026

June 30, 2025

Revenue

$

312,444

$

283,269

$

617,763

$

562,974

Cost of revenue

145,700

127,865

280,492

253,838

Gross profit

166,744

155,404

337,271

309,136

Operating expenses:

Research and development

42,068

39,912

81,744

81,012

Sales and marketing

79,703

80,668

159,192

163,523

General and administrative

42,996

36,385

75,865

71,590

Total operating expenses

164,767

156,965

316,801

316,125

Income (loss) from operations

1,977

(1,561

)

20,470

(6,989

)

Other income (expense), net:

Interest expense

(3,507

)

(3,820

)

(6,649

)

(7,935

)

Interest income and other

5,838

7,917

11,050

18,220

Total other income (expense), net

2,331

4,097

4,401

10,285

Income before income taxes

4,308

2,536

24,871

3,296

Provision for income taxes

941

1,382

3,092

1,566

Net income

$

3,367

$

1,154

$

21,779

$

1,730

Net income per share:

Basic

$

0.04

$

0.02

$

0.29

$

0.02

Diluted

$

0.04

$

0.01

$

0.25

$

0.02

Shares used in computing net income per share:

Basic

75,452

76,654

75,981

76,303

Diluted

85,479

88,523

85,678

88,964

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

  Six Months Ended

June 30, 2026

June 30, 2025

Cash flows from operating activities:

Net income

$

21,779

$

1,730

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

37,761

29,139

Reduction in the carrying amount of right-of-use assets

10,722

10,080

Amortization of deferred contract acquisition costs

48,394

41,528

Accretion of discount on marketable investments

(2,294

)

(5,325

)

Provision for credit losses

600

945

Stock-based compensation

65,644

81,104

Amortization of discount and issuance costs on convertible senior notes

1,792

2,680

Impairment charges of long-lived assets

8,518

835

Interest on finance lease obligations

345

548

Deferred taxes - excluding tax benefit from acquisition

142

33

Other

1,079

(201

)

Changes in operating assets and liabilities:

Accounts receivable

(11,123

)

(13,608

)

Prepaid expenses and other current assets

(7,941

)

2,854

Deferred contract acquisition costs

(66,809

)

(56,181

)

Other assets

2,831

2,552

Accounts payable

7,891

3,853

Accrued and other current liabilities

(8,500

)

(8,096

)

Deferred revenue

(4,727

)

(11,522

)

Other long-term liabilities (including non-current portions of operating and finance lease liabilities)

(106

)

497

Net cash provided by operating activities

105,998

83,445

Cash flows from investing activities:

Purchases of marketable investments

(199,648

)

(315,146

)

Proceeds from sales of marketable investments

62,806

90,502

Proceeds from maturities of marketable investments

135,764

442,655

Purchases of property and equipment

(22,891

)

(8,218

)

Capitalization of software development costs

(18,473

)

(18,730

)

Net cash (used in) provided by investing activities

(42,442

)

191,063

Cash flows from financing activities:

Repayment of outstanding 2025 convertible senior notes at maturity

—

(434,405

)

Proceeds from exercise of common stock options

445

30

Proceeds from sale of common stock under ESPP

7,008

7,921

Cash paid for repurchase of the Company's common stock

(100,011

)

—

Principal repayment on financing liability

(10,779

)

—

Payment of finance lease liabilities

(4,924

)

(4,671

)

Net cash used in financing activities

(108,261

)

(431,125

)

Net decrease in cash, cash equivalents and restricted cash

(44,705

)

(156,617

)

Cash, cash equivalents and restricted cash:

Beginning of period

234,131

364,185

End of period

$

189,426

$

207,568

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

  Three Months Ended

Six Months Ended

June 30, 2026

June 30, 2025

June 30, 2026

June 30, 2025

GAAP gross profit

$

166,744

$

155,404

$

337,271

$

309,136

GAAP gross margin

53.4

%

54.9

%

54.6

%

54.9

%

Non-GAAP adjustments:

Depreciation

13,976

8,697

25,940

16,480

Intangibles amortization

3,409

3,464

6,819

7,564

Stock-based compensation

5,794

7,296

12,101

14,480

Acquisition and related transaction costs and one-time integration costs

30

—

44

—

Lease amortization for finance leases

2,033

2,119

4,123

3,935

Costs related to reduction in force plans

—

1,565

—

1,565

Adjusted gross profit

$

191,986

$

178,545

$

386,298

$

353,160

Adjusted gross margin

61.4

%

63.0

%

62.5

%

62.7

%

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME TO ADJUSTED EBITDA

(In thousands, except percentages)

(Unaudited)

  Three Months Ended

Six Months Ended

June 30, 2026

June 30, 2025

June 30, 2026

June 30, 2025

GAAP net income

$

3,367

$

1,154

$

21,779

$

1,730

Non-GAAP adjustments:

Depreciation and amortization

19,919

14,649

37,761

29,139

Stock-based compensation

32,980

41,859

65,644

81,104

Interest expense

3,507

3,820

6,649

7,935

Interest (income) and other

(5,838

)

(7,917

)

(11,050

)

(18,220

)

Acquisition and related transaction costs and one-time integration costs

1,794

1,489

3,476

2,470

Lease amortization for finance leases

2,225

2,311

4,507

4,319

Costs related to reduction in force plans

—

7,766

—

7,766

One-time expenses related to strategic consulting services for operational review

—

—

—

1,265

Other cost-reduction and productivity initiatives

—

974

(3

)

974

One-time expenses related to advisory services for long-term strategy and growth

1,921

—

3,096

—

Legal fees related to the securities class action

854

368

1,201

509

Office closure lease termination costs

—

95

—

95

Impairment charge related to consolidation of corporate headquarters

8,382

—

8,382

—

Provision for income taxes(1)

941

1,382

3,092

1,566

Adjusted EBITDA

$

70,052

$

67,950

$

144,534

$

120,652

Adjusted EBITDA as % of revenue

22.4

%

24.0

%

23.4

%

21.4

%

(1) Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and our domestic valuation allowance position.

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING INCOME (LOSS) TO NON-GAAP OPERATING INCOME

(In thousands)

(Unaudited)

  Three Months Ended

Six Months Ended

June 30, 2026

June 30, 2025

June 30, 2026

June 30, 2025

Income (loss) from operations

$

1,977

$

(1,561

)

$

20,470

$

(6,989

)

Non-GAAP adjustments:

Stock-based compensation

32,980

41,859

65,644

81,104

Intangibles amortization

3,409

3,464

6,819

7,564

Acquisition and related transaction costs and one-time integration costs

1,794

1,489

3,476

2,470

Costs related to reduction in force plans

—

7,766

—

7,766

One-time expenses related to strategic consulting services for operational review

—

—

—

1,265

Other cost-reduction and productivity initiatives

—

974

(3

)

974

One-time expenses related to advisory services for long-term strategy and growth

1,921

—

3,096

—

Legal fees related to the securities class action

854

368

1,201

509

Office closure lease termination costs

—

95

—

95

Impairment charge related to consolidation of corporate headquarters

8,382

—

8,382

—

Non-GAAP operating income

$

51,317

$

54,454

$

109,085

$

94,758

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

  Three Months Ended

Six Months Ended

June 30, 2026

June 30, 2025

June 30, 2026

June 30, 2025

GAAP net income

$

3,367

$

1,154

$

21,779

$

1,730

Non-GAAP adjustments:

Stock-based compensation

32,980

41,859

65,644

81,104

Intangibles amortization

3,409

3,464

6,819

7,564

Amortization of discount and issuance costs on convertible senior notes

913

1,273

1,792

2,680

Exit costs related to closure and relocation of Russian operations

(80

)

(169

)

(83

)

(545

)

Acquisition and related transaction costs and one-time integration costs

1,794

1,489

3,476

2,470

Costs related to reduction in force plans

—

7,766

—

7,766

One-time expenses related to strategic consulting services for operational review

—

—

—

1,265

Other cost-reduction and productivity initiatives

—

974

(3

)

974

One-time expenses related to advisory services for long-term strategy and growth

1,921

—

3,096

—

Legal fees related to the securities class action

854

368

1,201

509

Office closure lease termination costs

—

95

—

95

Impairment charge related to consolidation of corporate headquarters

8,382

—

8,382

—

Income tax expense effects (1)

—

—

—

—

Non-GAAP net income

$

53,540

$

58,273

$

112,103

$

105,612

GAAP net income per share:

Basic

$

0.04

$

0.02

$

0.29

$

0.02

Diluted

$

0.04

$

0.01

$

0.25

$

0.02

Non-GAAP net income per share:

Basic

$

0.71

$

0.76

$

1.48

$

1.38

Diluted

$

0.70

$

0.76

$

1.47

$

1.37

Shares used in computing GAAP net income per share:

Basic

75,452

76,654

75,981

76,303

Diluted

85,479

88,523

85,678

88,964

Shares used in computing non-GAAP net income per share:

Basic

75,452

76,654

75,981

76,303

Diluted

76,067

76,919

76,265

76,836

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

  Three Months Ended

June 30, 2026

June 30, 2025

Stock-Based

Compensation

Depreciation

Intangibles

Amortization

Stock-Based

Compensation

Depreciation

Intangibles

Amortization

Cost of revenue

$

5,794

$

13,976

$

3,409

$

7,296

$

8,697

$

3,464

Research and development

7,257

887

—

8,829

799

—

Sales and marketing

8,668

5

—

13,355

27

—

General and administrative

11,261

1,642

—

12,379

1,662

—

Total

$

32,980

$

16,510

$

3,409

$

41,859

$

11,185

$

3,464

Six Months Ended

June 30, 2026

June 30, 2025

Stock-Based

Compensation

Depreciation

Intangibles

Amortization

Stock-Based

Compensation

Depreciation

Intangibles

Amortization

Cost of revenue

$

12,101

$

25,940

$

6,819

$

14,480

$

16,480

$

7,564

Research and development

14,772

1,725

—

17,519

1,479

—

Sales and marketing

17,232

10

—

24,929

63

—

General and administrative

21,539

3,267

—

24,176

3,553

—

Total

$

65,644

$

30,942

$

6,819

$

81,104

$

21,575

$

7,564

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME TO NON-GAAP NET INCOME – GUIDANCE(1)

(In thousands, except per share data)

(Unaudited)

  Three Months Ending

Year Ending

September 30, 2026

December 31, 2026

Low

High

Low

High

GAAP net income

$

8,031

$

14,071

$

61,167

$

70,271

Non-GAAP adjustments:

Stock-based compensation(2)

37,825

35,825

139,969

137,969

Intangibles amortization

3,404

3,404

13,585

13,585

Amortization of discount and issuance costs on convertible senior notes

946

946

3,687

3,687

Exit costs related to closure and relocation of Russian operations

—

—

(83

)

(83

)

Acquisition and related transaction costs and one-time integration costs(3)

2,602

1,602

8,061

7,061

Other cost-reduction and productivity initiatives

—

—

(3

)

(3

)

One-time expenses related to advisory services for long-term strategy and growth

2,423

2,423

5,518

5,518

One-time expenses related to advisory services for research and development transformation

2,890

2,890

3,400

3,400

Impairment charge related to consolidation of corporate headquarters

—

—

8,382

8,382

Legal fees related to the securities class action

400

400

2,001

2,001

Income tax expense effects(4)

—

—

—

—

Non-GAAP net income

$

58,521

$

61,561

$

245,684

$

251,788

GAAP net income per share:

Basic

$

0.11

$

0.19

$

0.81

$

0.93

Diluted

$

0.09

$

0.16

$

0.71

$

0.82

Non-GAAP net income per share:

Basic

$

0.78

$

0.82

$

3.25

$

3.33

Diluted

$

0.77

$

0.81

$

3.22

$

3.30

Shares used in computing GAAP net income per share:

Basic

74,700

74,700

75,500

75,500

Diluted

85,400

85,400

85,800

85,800

Shares used in computing non-GAAP net income per share:

Basic

74,700

74,700

75,500

75,500

Diluted

76,000

76,000

76,300

76,300

  (1)

Represents guidance discussed on August 6, 2026. Reader shall not construe presentation of this information after August 6, 2026 as an update or reaffirmation of such guidance.

(2)

Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.

(3)

Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed.

(4)

Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and our domestic valuation allowance position.

More News From Five9, Inc.

Does Microsoft Stock Have More Room to Run?Five9 NASDAQ: FIVN reported second-quarter 2026 revenue of $312 million, up 10% from a year earlier and above the high end of its guidance range, as accelerating artificial intelligence revenue helped drive subscription growth.

Subscription revenue rose 14% year over year, marking a third consecutive quarter of acceleration, while AI revenue increased 78%. Chief Executive Officer Amit Mathradas said the company’s results reflected progress in its efforts to strengthen execution, focus resources on complex enterprise customers and expand its AI-powered customer-experience platform.

Get Five9 alerts:

“Five9 is sharpening its position around the opportunity we are built to lead,” Mathradas said, describing the company as a voice-led enterprise platform for customer experience. He said the company is focusing on regulated and complex sectors including financial services, healthcare and insurance, where customers require compliance, integrations, governance and human-in-the-loop workflows.

AI Revenue Reaches $39 Million Chief Financial Officer Bryan Lee said AI revenue totaled approximately $39 million in the quarter, representing an annual revenue run rate above $150 million. AI revenue accounted for about 15% of subscription revenue, compared with roughly 9% a year earlier.

Lee attributed the acceleration partly to several customers deploying AI solutions faster than previously forecast. The earlier deployments pulled revenue forward rather than reflecting larger deal sizes, he said. Excluding those faster ramps, AI revenue growth would have been near the 68% growth rate reported in the first quarter, according to Lee.

The company raised its full-year 2026 AI revenue growth outlook to at least 60% year over year, from its prior forecast of more than 40%. Its CCaaS, or contact center as a service, revenue grew 7% year over year, while concurrent seat count rose at a rate generally in line with CCaaS revenue growth.

Five9’s last-12-month subscription dollar-based retention rate was 107% in the second quarter. Lee said the company expects that measure to rise by about one percentage point in the third quarter, driven by existing backlog.

Fortune 100 Financial Services Win Five9 also disclosed a five-year agreement with a Fortune 100 financial services company carrying approximately $100 million in total contract value, including subscription and professional-services revenue. The company expects the customer to reach about $25 million in subscription annual recurring revenue once fully deployed.

Mathradas said Five9 won the business in a competitive process involving a select group of enterprise customer-experience providers. The deal was supported by Five9’s proof of concept and delivery capabilities, as well as its work with Google and a global systems integrator.

The transaction was among the first large deals completed through the Google Cloud Marketplace, Mathradas said. The customer selected Five9 as a core customer-experience platform as part of a broader cloud migration effort.

Lee said the new customer is in the planning phase and is expected to make a negligible subscription revenue contribution in 2026. Revenue is expected to ramp gradually in 2027, with more meaningful growth in later years.

During the question-and-answer session, Mathradas said cloud migration can become more important for enterprises seeking to deploy voice AI, because on-premises architectures may not be designed to run agentic voice technologies at their best performance. He also said Five9’s ownership of telephony and call-routing capabilities differentiates it from point-solution providers.

Margins, Cash Flow and Capital Allocation Five9 reported an adjusted gross margin of 61%, down from 63% in the year-earlier period. Adjusted EBITDA was $70 million, or 22% of revenue, compared with $68 million, or 24% of revenue, a year earlier.

Lee said both profitability measures were affected by a temporary expansion in professional-services capacity to meet customer demand for earlier AI deployments. Second-quarter margins also faced a difficult sequential comparison because the first quarter benefited from a previously disclosed one-time vendor discount worth slightly more than one percentage point of margin.

Cash from operations totaled $42 million, or 13% of revenue, and free cash flow was $15 million, or 5% of revenue. The company ended the quarter with approximately $654 million in cash equivalents and short-term investments.

Five9 said its $90 million accelerated share repurchase program is underway and that it received an initial delivery of 3.1 million shares, representing about 80% of the expected shares under the program. The remainder is expected before Sept. 30. A separate $200 million board authorization remains available for opportunistic use.

Updated 2026 Outlook For the third quarter, Five9 forecast revenue of $316 million to $322 million, with a midpoint of $319 million. It guided for non-GAAP earnings per diluted share of $0.77 to $0.81, with a midpoint of $0.79.

For full-year 2026, the company raised its revenue outlook to a range of $1.26 billion to $1.272 billion, with a midpoint of $1.266 billion, up from the prior midpoint of $1.26 billion. Five9 maintained its full-year non-GAAP EPS outlook of $3.22 to $3.30, with a midpoint of $3.26.

Lee said the company continues to expect adjusted EBITDA margin above 24% for the year and approximately $175 million in free cash flow. Revenue guidance for the remainder of the year is primarily supported by expected conversion of backlog to revenue, with “essentially no dependency” on new business wins, he said.

About Five9 (NASDAQ:FIVN)Five9, Inc NASDAQ: FIVN is a leading provider of cloud-based contact center software designed to help organizations manage customer interactions across voice, email, chat, social media and other digital channels. Its platform offers features such as intelligent routing, analytics, workforce optimization and integrated customer relationship management (CRM) connectors. The company emphasizes AI-driven capabilities, including virtual agents and predictive dialing, to enhance both agent productivity and customer experience.

Founded in 2001 and headquartered in San Ramon, California, Five9 completed its initial public offering in February 2014.

This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected].

Continue following MarketBeat

Add MarketBeat as your preferred source on Google to see our latest stories in your feed.

Should You Invest $1,000 in Five9 Right Now?Before you consider Five9, you'll want to hear this.

MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Five9 wasn't on the list.

While Five9 currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys.

View The Five Stocks Here

With the proliferation of data centers and electric vehicles, the electric grid will only get more strained. Download this report to learn how energy stocks can play a role in your portfolio as the global demand for energy continues to grow.

Get This Free Report

Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.

Shareholders should contact the firm immediately as there may be limited time to enforce your rights. 

, /PRNewswire/ -- Halper Sadeh LLC, an investor rights law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.

If you currently own Five9 stock and are a long-term shareholder, you may be able to seek corporate governance reforms, the return of funds back to the company, a court-approved financial incentive award, or other relief and benefits. Please click here to learn more about your legal rights and options or contact Daniel Sadeh or Zachary Halper at (212) 763-0060 or [email protected] or [email protected].

Why Your Participation Matters:

Shareholder involvement can help improve a company's policies, practices, and oversight mechanisms to create a more transparent, accountable, and effectively managed organization, which can enhance shareholder value.

Halper Sadeh LLC represents investors all over the world who have fallen victim to securities fraud and corporate misconduct. Our attorneys have been instrumental in implementing corporate reforms and recovering millions of dollars on behalf of defrauded investors.

Attorney Advertising. Prior results do not guarantee a similar outcome.

Contact Information:
Halper Sadeh LLC
One World Trade Center
85th Floor
New York, NY 10007
Daniel Sadeh, Esq.
Zachary Halper, Esq.
(212) 763-0060
[email protected]
[email protected]
https://www.halpersadeh.com

SOURCE Halper Sadeh LLP

Key Takeaways Five9 offers profitable AI growth, stronger cash flow and a more balanced risk-reward profile.SoundHound's revenues rose 52%, but losses and LivePerson integration add execution risk.Five9 trades at 1.33X forward sales versus SoundHound's 10.49X, despite positive cash flows. Artificial intelligence is rapidly transforming customer engagement as enterprises adopt conversational AI, intelligent virtual agents and automation to improve customer experience while lowering service costs. Companies that can deliver scalable, enterprise-grade AI platforms are expected to benefit from this multiyear technology shift. SoundHound AI (SOUN - Free Report) and Five9 (FIVN - Free Report) are among the companies capitalizing on this opportunity, but they approach the market from different angles.

SoundHound has evolved into a voice-first, agentic AI platform serving industries ranging from automotive and restaurants to financial services, while Five9 remains a leader in cloud contact center software that is embedding AI across its customer experience platform.

Let's dive deep and closely compare the fundamentals of the two stocks to determine which one is a better investment now.

The Case for SoundHound StockSoundHound continues to position itself as one of the fastest-growing pure-play conversational AI companies. In the first quarter of 2026, revenues increased 52% year over year, while its core Automotive and IoT AI business grew 88%, excluding acquisitions, highlighting robust underlying demand. The company also unveiled OASYS, its self-learning agentic AI platform that enables enterprises to build, deploy and continuously improve AI agents across voice, text, chat, kiosks and other customer touchpoints.

The pending acquisition of LivePerson represents another major growth catalyst. The transaction is expected to create one of the industry's largest conversational AI customer bases, spanning 25 Fortune 100 companies and more than 30 countries. Management expects substantial cross-selling opportunities by combining SoundHound's voice AI with LivePerson's digital messaging capabilities, while projecting a long-term revenue opportunity of roughly $500 million from the combined customer base.

Beyond acquisitions, SoundHound continues to expand across restaurants, automotive, financial services, healthcare, telecommunications and retail. Management highlighted increasing enterprise wins, growing adoption of Voice Insights analytics and strong customer ROI from its AI-powered drive-thru solutions. The company also ended the quarter with $216 million in cash and no debt, providing flexibility to fund future expansion.

Nevertheless, the investment case still carries meaningful risks. The company remains unprofitable, with negative adjusted EBITDA and operating cash flow. Integrating LivePerson while simultaneously investing heavily in proprietary AI models could pressure margins further if anticipated revenue synergies take longer than expected to materialize.

The Case for Five9 StockFive9 offers investors a more mature AI story built on a profitable cloud contact center platform. Rather than pursuing rapid acquisitions, the company has focused on integrating generative AI into its existing intelligent customer experience platform while maintaining disciplined financial execution.

First-quarter 2026 results reflected that strategy. Revenues increased 9% year over year to $305 million, while subscription revenues accelerated 13%. More importantly, adjusted EBITDA rose 41%, operating cash flow increased 32% and free cash flow climbed 42%, demonstrating continued operating leverage. Dollar-based retention rates of 105% overall and 107% for subscription customers indicate that existing clients continue expanding their usage of the platform.

Five9 is also strengthening its competitive position through AI Agents, GenAI Studio and partnerships such as its enterprise AI solution with Google Cloud. Management believes AI significantly expands its addressable market by extending beyond cloud contact center software into AI-driven labor automation, creating a substantially larger long-term opportunity.

Financial discipline further strengthens the investment thesis. During the latest quarter, Five9 announced a new $200 million share repurchase authorization after completing the remaining balance of its previous program, highlighting confidence in future cash generation. The company also reaffirmed its full-year outlook despite macroeconomic uncertainty.

The primary challenge is moderating growth. Revenue expansion has slowed into the high-single digits as the company has matured. Management also acknowledged that AI could gradually reduce traditional subscription revenues if newer AI offerings fail to fully offset evolving customer purchasing patterns.

Five9 Has Outperformed in the MarketThe market has rewarded Five9's improving profitability while remaining cautious toward SoundHound's higher-risk growth strategy. Five9 shares have gained 15.3% year to date (YTD), outperforming both the Zacks Computer and Technology sector, which has advanced 9.7%, and the S&P 500, up 7.5%. In comparison, SoundHound shares have plunged 38.2% over the same period.

SOUN vs FIVN Price Performance (YTD)

Image Source: Zacks Investment Research

Among comparable enterprise AI and customer experience software companies, Cisco Systems (CSCO - Free Report) has surged 68.1% YTD as investors increasingly recognize its AI networking opportunity. Meanwhile, NICE Ltd. (NICE - Free Report) has lost 47% amid softer demand for customer experience software and competitive pressures. While SoundHound has significantly lagged Five9 and Cisco, it has performed better than NICE.

SoundHound Commands the Premium MultipleThe valuation gap between the two companies reflects their contrasting business models and investor expectations. On a forward 12-month price-to-sales basis, SoundHound trades at 10.49X, well above the Zacks Computer and Technology sector average of 6.18X, suggesting investors continue to price in substantial long-term AI growth despite ongoing losses. Five9, by comparison, trades at just 1.33X forward sales despite generating positive earnings and cash flows.

SOUN vs FIVN Valuation (P/S F12M)

Image Source: Zacks Investment Research

Peer valuations reinforce this contrast. Cisco Systems trades at 6.65X forward sales, reflecting confidence in its expanding AI portfolio, while NICE trades at 1.57X. Five9 therefore trades at a discount to both Cisco and NICE despite improving profitability and expanding AI capabilities, whereas SoundHound remains the most expensive stock in the group, leaving relatively little room for execution disappointments.

Estimate Trends Favor Five9Analysts' earnings expectations further separate the two companies. For SoundHound, the Zacks Consensus Estimate for 2026 remains unchanged over the past 60 days at a loss of 15 cents per share, wider than last year's reported loss of 13 cents. Revenues are still projected to increase 38% in 2026, followed by another 15.8% growth in 2027, underscoring robust top-line momentum despite continuing losses.

SOUN Estimate

Image Source: Zacks Investment Research

Five9 presents a more balanced outlook. The Zacks Consensus Estimate for 2026 earnings has remained unchanged at $3.26 per share over the past 60 days, while the 2027 estimate has increased to $3.79 from $3.77. Analysts expect 2026 revenue growth of 9.7%, followed by another 10.1% increase in 2027, while earnings are projected to grow 10.1% in 2026 and 16.2% in 2027. These revisions point to improving profitability supported by disciplined execution.

FIVN Estimate

Image Source: Zacks Investment Research

Which Stock Offers Better Growth?Both companies are positioned to benefit from rising enterprise adoption of conversational AI, but they appeal to different investor profiles. SoundHound offers the more aggressive growth story. Its rapidly expanding enterprise pipeline, proprietary OASYS platform and pending LivePerson acquisition could substantially expand its addressable market over the next several years. However, the company still faces meaningful execution, integration and profitability risks.

Five9 offers a more balanced investment proposition. The company combines consistent recurring revenue, improving margins, healthy cash generation, disciplined capital allocation and expanding AI capabilities at an attractive valuation. Its improving earnings outlook further strengthens the investment case.

Since both stocks currently carry a Zacks Rank #3 (Hold), Five9 appears to offer the better growth opportunity today. While SoundHound could ultimately generate stronger long-term revenue growth, Five9's combination of profitable expansion, valuation support, stronger share price momentum and improving earnings visibility provides a more compelling risk-reward profile for investors seeking exposure to the customer AI market.

You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.

13.54K Followers

Analyst’s Disclosure: I/we have no stock, option or similar derivative position in any of the companies mentioned, and no plans to initiate any such positions within the next 72 hours. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.

Seeking Alpha's Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.

Did Five9, Inc. Insiders Breach their Fiduciary Duties to Shareholders? PR Newswire NEW YORK, July 3, 2026

, /PRNewswire/ -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders. 

According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9's net new business was not "strong irrespective of the macro" and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not "seeing very strong bookings momentum"; and (iii) insiders did not have "enough information in terms of [their] existing customers that are going live" such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.

If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814.  Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights. 

Why Your Participation Matters:

As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™ 

For additional information, please visit Shareholder Derivative Litigation - Kuehn Law.

Attorney advertising. Prior results do not guarantee similar outcomes.

Contacts:
Kuehn Law, PLLC
Justin Kuehn, Esq.
53 Hill Street, Suite 605
Southampton, NY 11968
[email protected]
(833) 672-0814

SOURCE Kuehn Law, PLLC

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN) (“Five9” or the “Company”), provider of the Intelligent CX Platform, today announced the appointments of Niranjan Vijayaragavan as Five9's new Chief Technology Officer, Rob Hornish as its new Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy, effective June 29, 2026. These executive team updates come as Five9 continues to scale its AI-driven CX strategy and sharpen execution across the.

NEW YORK, June 25, 2026 (GLOBE NEWSWIRE) -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.

According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9’s net new business was not “strong irrespective of the macro” and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not “seeing very strong bookings momentum”; and (iii) insiders did not have “enough information in terms of [their] existing customers that are going live” such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.

If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814.  Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights.  

Why Your Participation Matters:

As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™  

For additional information, please visit Shareholder Derivative Litigation - Kuehn Law.

Attorney advertising. Prior results do not guarantee similar outcomes.

Contacts:
Kuehn Law, PLLC
Justin Kuehn, Esq.
53 Hill Street, Suite 605
Southampton, NY 11968
[email protected]
(833) 672-0814

-

Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration

LAS VEGAS--(BUSINESS WIRE)--Today at Customer Contact Week (CCW), Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Built to reason, take action, and resolve customer requests, Five9 Voice AI Agents bring agentic AI capabilities to customer self-service, helping organizations automate complex interactions while ensuring smooth, friction-free handoffs between AI and live agents.

New Five9 research shows AI has moved from promise to production in CX, with 65% of organizations currently implementing and releasing at least one AI use case, with self-service automation ranking as a top use case at 42%. As organizations look to expand beyond basic automation, Five9 Voice AI Agents enable more adaptive, personalized, and outcome-oriented customer experiences that are low-latency and highly responsive across increasingly complex customer journeys.

“Five9’s new Voice AI Agents represent a breakthrough in AI, delivering natural, human-like interactions with exceptional responsiveness, accuracy, and scale, seamlessly orchestrated with human agents on the Five9 Intelligent CX Platform," said Ajay Awatramani, Chief Product Officer, Five9. “We've always believed AI and human collaboration are key to better CX, and that belief is foundational to how we're building the future of Agentic CX. Humantic data, the annotated record of how skilled humans perform work that teaches AI what good looks like, even across fluid handoffs between AI and human agents, is the concept that underpins our approach. It's a significant and fundamental part of what will transform CX in the agentic era.”

Five9 Voice AI Agents are designed to deliver:

A purpose-built foundation for agentic self-service: Five9 Voice AI agents are powered by a leading-edge harness that enables autonomous workflows through coordinated multi-agent orchestration, allowing specialized AI agents to work together across complex, multi-step customer experiences. Human-like voice self-service: Low-latency streaming, multilingual support, responsive turn-taking, interruption detection, and background noise management help create natural conversations that feel fluid, responsive, and effective. AI that can act, not just answer: Secure tool calling enables AI agents to connect with enterprise systems to perform real-time actions, such as authenticating customers, updating records, processing transactions, or completing service tasks. Seamless human and AI collaboration: Five9 AI agents and human agents are able to work together on a unified platform, supporting context-rich warm handoffs when human expertise is needed. Enterprise-grade trust and governance: Built-in guardrails, automated post-call AI evaluations, LLM blinding to ensure sensitive data is neither seen nor manipulated by the LLM, workflow task verification, help organizations scale AI responsibly while maintaining control. Platform Advantage: The Agentic Voice Switch, a proprietary architecture for unifying speech, reasoning, and voice generation, is built natively into Five9's carrier-grade telephony platform, not bolted. Data, knowledge, and orchestration are shared across the entire CX platform, not siloed in a single product. “Many companies are still talking about the promise of agentic AI, but Five9 Voice AI Agents are already delivering results. In our early rollout, we exceeded our containment rate targets, reduced handle times, and delivered more consistent, human-like customer interactions,” said Ruthu Raj, VP of Architecture, IT Infrastructure and Operations at PODS. “Five9 solved critical challenges around noise handling, turn detection, and hallucination prevention, enabling reliable, context-aware conversations at scale. Just as importantly, they were a true partner in helping us move from concept to production. By year-end, we expect Five9 Voice AI Agents to handle more than 100,000 service calls this year while improving the customer experience.”

“Voice remains the most complex and costly customer service channel, yet it has been one of the slowest areas to realize the benefits of generative and agentic AI,” said Maribel Lopez, Principal Analyst and Founder of Lopez Research. “The market is now shifting from AI systems that simply respond to customer requests to AI agents that can help complete tasks and drive resolutions. As organizations move beyond experimentation, success will depend not only on AI capabilities, but also on the governance, security, and operational controls required to deploy these systems at scale. Five9's recent Voice AI Agents announcement reflects this industry shift, combining voice infrastructure experience with enterprise management controls — the combination organizations will need to move from pilots to production.”

At the core of the new release is AI Agent Studio, a unified environment for building, testing, deploying, monitoring, and continuously improving Five9 Voice AI Agents. With integrated call testing, versioning, environment promotion, rollbacks, and post-call evaluation capabilities, teams can refine performance before changes impact live customers, giving enterprises the control, governance, and human collaboration needed to bring AI into production at scale.

Five9 Voice AI Agents will be showcased at CCW in Las Vegas, demonstrating how organizations can automate complex customer journeys while keeping AI and human agents seamlessly connected. Learn more about Five9 Voice AI Agents here and visit Five9 at Customer Contact Week 2026 in Las Vegas at booth #510.

About Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001 and built by voice experts for the agentic era, Five9 powers contact centers for more than 3,500 enterprises across 140+ countries, including leading health systems, financial institutions, and organizations across every major industry. The Five9 platform, powered by Genius AI, serves every channel and workflow, together with the governance, control, and ecosystem flexibility that even the most regulated enterprises demand. Practical AI that learns from every interaction, driving real outcomes for customers and the businesses that serve them. For more information, visit www.five9.com.

Engage with us @Five9, LinkedIn, Facebook, and the Five9 Blog.

More News From Five9

Back to Newsroom

Tiffany N. Meriweather, Chief Administrative and Legal Officer at Five9 (FIVN +0.18%), reported the direct sale of 29,817 shares in open-market transactions on May 13 and May 14, 2026, according to the SEC Form 4 filing.

Transaction summaryMetricValueShares sold (direct)29,817Transaction value$627,600Post-transaction shares (direct)281,298Post-transaction value (direct ownership)~$5.92 millionTransaction and post-transaction values based on SEC Form 4 weighted average reported price ($21.05).

Key questionsHow does this transaction compare to Meriweather's historical selling activity?
This was Meriweather's largest single direct sale to date, surpassing the previous high of 7,861 shares sold in September 2025 and exceeding the average of 12,618 shares per sale across four historical sell events.What proportion of Meriweather's Five9 holdings did this sale represent?
The transaction accounted for 9.6% of direct holdings at the time, reducing direct ownership from 311,115 to 281,298 shares, with no indirect or derivative holdings reported post-sale.Was the transaction timed at a premium or discount to recent trading?
Shares were sold at a weighted average price of around $21.05 per share, roughly in line with the May 14, 2026 market close, and reflecting a period when Five9 shares had declined 22.40% over the previous year.What does the transaction indicate about selling cadence and capacity?
The elevated size of this transaction follows a period of incremental sales and reflects both the shrinking available share base and a shift to larger, less frequent trades as direct holdings decrease.Company overviewMetricValuePrice (as of market close May 14, 2026)$20.75Market capitalization$1.72 billionRevenue (TTM)$1.17 billionNet income (TTM)$57.25 million* 1-year performance is calculated using May 14, 2026 as the reference date.

Company snapshotFive9 offers a cloud-based contact center software platform supporting voice, video, chat, email, social media, and API integrations, with advanced features such as natural language processing and automatic speech recognition.It generates revenue through recurring subscriptions and usage-based fees for its virtual contact center solutions delivered as software-as-a-service (SaaS).The company serves enterprise and mid-market customers across industries including financial services, healthcare, technology, education, and business process outsourcing.Five9 operates at scale in the cloud contact center market, leveraging a SaaS model to deliver mission-critical communication solutions. The company’s strategy focuses on providing omni-channel customer engagement tools and AI-driven automation to help businesses improve customer experience and operational efficiency.

Its competitive edge lies in its robust technology stack, diversified client base, and strong presence across multiple industry verticals.

What this transaction means for investorsThe May 13 and May 14 sale of Five9 stock by Chief Administrative and Legal Officer Tiffany Meriweather came at a time when shares rebounded from a 52-week low of $13.29 reached in April. It appears Meriweather was capitalizing on the upswing to lock in gains.

The larger size of Meriweather’s sale compared to past transactions raises questions about her long-term outlook on Five9 stock. That said, she maintained a sizable equity stake of over 280,000 directly-held shares post-disposition.

Five9 shares have declined over the past year due to investor fears that artificial intelligence will take business away. AI agents can address some of the contact center functionality Five9 currently charges for.

However, the company’s excellent first-quarter performance caused shares to rise. Revenue increased 9% year over year to $305.3 million, demonstrating no impact from AI. In addition, Five9 did an outstanding job managing costs, resulting in Q1 net income of $18.4 million. This is a dramatic improvement from the prior year’s net income of $0.6 million.

Robert Izquierdo has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Five9. The Motley Fool has a disclosure policy.

Atlassian, Twilio, and Five9 shares soar premarket as AI boosts their earnings. All three companies have previously been cited as victims of the so-called SaaSpocalypse.

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named to the CRN 2026 AI 100 list in the Software category for the third consecutive year. Five9 has been recognized as one of CRN's Top 20 Hottest AI Software Companies, showcasing the company's continued leadership in advancing enterprise AI innovation. The CRN AI 100 recognizes technology companies advancing AI innovation with proven enterprise impact. Five9's i.

Investors interested in Internet - Software stocks are likely familiar with Five9 (FIVN) and Zoom Communications (ZM). But which of these two stocks offers value investors a better bang for their buck right now?

FIVN, APA and FAF made it to the Zacks Rank #1 (Strong Buy) value stocks list on May 5, 2026.

Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.