Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.
Shareholders should contact the firm immediately as there may be limited time to enforce your rights.
, /PRNewswire/ -- Halper Sadeh LLC, an investor rights law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
If you currently own Five9 stock and are a long-term shareholder, you may be able to seek corporate governance reforms, the return of funds back to the company, a court-approved financial incentive award, or other relief and benefits. Please click here to learn more about your legal rights and options or contact Daniel Sadeh or Zachary Halper at (212) 763-0060 or [email protected] or [email protected].
Why Your Participation Matters:
Shareholder involvement can help improve a company's policies, practices, and oversight mechanisms to create a more transparent, accountable, and effectively managed organization, which can enhance shareholder value.
Halper Sadeh LLC represents investors all over the world who have fallen victim to securities fraud and corporate misconduct. Our attorneys have been instrumental in implementing corporate reforms and recovering millions of dollars on behalf of defrauded investors.
Attorney Advertising. Prior results do not guarantee a similar outcome.
Contact Information:
Halper Sadeh LLC
One World Trade Center
85th Floor
New York, NY 10007
Daniel Sadeh, Esq.
Zachary Halper, Esq.
(212) 763-0060
[email protected]
[email protected]
https://www.halpersadeh.com
NEW YORK, July 28, 2026 (GLOBE NEWSWIRE) -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9’s net new business was not “strong irrespective of the macro” and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not “seeing very strong bookings momentum”; and (iii) insiders did not have “enough information in terms of [their] existing customers that are going live” such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.
If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814. Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights.
Why Your Participation Matters:
As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™
Key Takeaways Five9 offers profitable AI growth, stronger cash flow and a more balanced risk-reward profile.SoundHound's revenues rose 52%, but losses and LivePerson integration add execution risk.Five9 trades at 1.33X forward sales versus SoundHound's 10.49X, despite positive cash flows. Artificial intelligence is rapidly transforming customer engagement as enterprises adopt conversational AI, intelligent virtual agents and automation to improve customer experience while lowering service costs. Companies that can deliver scalable, enterprise-grade AI platforms are expected to benefit from this multiyear technology shift. SoundHound AI (SOUN - Free Report) and Five9 (FIVN - Free Report) are among the companies capitalizing on this opportunity, but they approach the market from different angles.
SoundHound has evolved into a voice-first, agentic AI platform serving industries ranging from automotive and restaurants to financial services, while Five9 remains a leader in cloud contact center software that is embedding AI across its customer experience platform.
Let's dive deep and closely compare the fundamentals of the two stocks to determine which one is a better investment now.
The Case for SoundHound StockSoundHound continues to position itself as one of the fastest-growing pure-play conversational AI companies. In the first quarter of 2026, revenues increased 52% year over year, while its core Automotive and IoT AI business grew 88%, excluding acquisitions, highlighting robust underlying demand. The company also unveiled OASYS, its self-learning agentic AI platform that enables enterprises to build, deploy and continuously improve AI agents across voice, text, chat, kiosks and other customer touchpoints.
The pending acquisition of LivePerson represents another major growth catalyst. The transaction is expected to create one of the industry's largest conversational AI customer bases, spanning 25 Fortune 100 companies and more than 30 countries. Management expects substantial cross-selling opportunities by combining SoundHound's voice AI with LivePerson's digital messaging capabilities, while projecting a long-term revenue opportunity of roughly $500 million from the combined customer base.
Beyond acquisitions, SoundHound continues to expand across restaurants, automotive, financial services, healthcare, telecommunications and retail. Management highlighted increasing enterprise wins, growing adoption of Voice Insights analytics and strong customer ROI from its AI-powered drive-thru solutions. The company also ended the quarter with $216 million in cash and no debt, providing flexibility to fund future expansion.
Nevertheless, the investment case still carries meaningful risks. The company remains unprofitable, with negative adjusted EBITDA and operating cash flow. Integrating LivePerson while simultaneously investing heavily in proprietary AI models could pressure margins further if anticipated revenue synergies take longer than expected to materialize.
The Case for Five9 StockFive9 offers investors a more mature AI story built on a profitable cloud contact center platform. Rather than pursuing rapid acquisitions, the company has focused on integrating generative AI into its existing intelligent customer experience platform while maintaining disciplined financial execution.
First-quarter 2026 results reflected that strategy. Revenues increased 9% year over year to $305 million, while subscription revenues accelerated 13%. More importantly, adjusted EBITDA rose 41%, operating cash flow increased 32% and free cash flow climbed 42%, demonstrating continued operating leverage. Dollar-based retention rates of 105% overall and 107% for subscription customers indicate that existing clients continue expanding their usage of the platform.
Five9 is also strengthening its competitive position through AI Agents, GenAI Studio and partnerships such as its enterprise AI solution with Google Cloud. Management believes AI significantly expands its addressable market by extending beyond cloud contact center software into AI-driven labor automation, creating a substantially larger long-term opportunity.
Financial discipline further strengthens the investment thesis. During the latest quarter, Five9 announced a new $200 million share repurchase authorization after completing the remaining balance of its previous program, highlighting confidence in future cash generation. The company also reaffirmed its full-year outlook despite macroeconomic uncertainty.
The primary challenge is moderating growth. Revenue expansion has slowed into the high-single digits as the company has matured. Management also acknowledged that AI could gradually reduce traditional subscription revenues if newer AI offerings fail to fully offset evolving customer purchasing patterns.
Five9 Has Outperformed in the MarketThe market has rewarded Five9's improving profitability while remaining cautious toward SoundHound's higher-risk growth strategy. Five9 shares have gained 15.3% year to date (YTD), outperforming both the Zacks Computer and Technology sector, which has advanced 9.7%, and the S&P 500, up 7.5%. In comparison, SoundHound shares have plunged 38.2% over the same period.
SOUN vs FIVN Price Performance (YTD)
Image Source: Zacks Investment Research
Among comparable enterprise AI and customer experience software companies, Cisco Systems (CSCO - Free Report) has surged 68.1% YTD as investors increasingly recognize its AI networking opportunity. Meanwhile, NICE Ltd. (NICE - Free Report) has lost 47% amid softer demand for customer experience software and competitive pressures. While SoundHound has significantly lagged Five9 and Cisco, it has performed better than NICE.
SoundHound Commands the Premium MultipleThe valuation gap between the two companies reflects their contrasting business models and investor expectations. On a forward 12-month price-to-sales basis, SoundHound trades at 10.49X, well above the Zacks Computer and Technology sector average of 6.18X, suggesting investors continue to price in substantial long-term AI growth despite ongoing losses. Five9, by comparison, trades at just 1.33X forward sales despite generating positive earnings and cash flows.
SOUN vs FIVN Valuation (P/S F12M)
Image Source: Zacks Investment Research
Peer valuations reinforce this contrast. Cisco Systems trades at 6.65X forward sales, reflecting confidence in its expanding AI portfolio, while NICE trades at 1.57X. Five9 therefore trades at a discount to both Cisco and NICE despite improving profitability and expanding AI capabilities, whereas SoundHound remains the most expensive stock in the group, leaving relatively little room for execution disappointments.
Estimate Trends Favor Five9Analysts' earnings expectations further separate the two companies. For SoundHound, the Zacks Consensus Estimate for 2026 remains unchanged over the past 60 days at a loss of 15 cents per share, wider than last year's reported loss of 13 cents. Revenues are still projected to increase 38% in 2026, followed by another 15.8% growth in 2027, underscoring robust top-line momentum despite continuing losses.
SOUN Estimate
Image Source: Zacks Investment Research
Five9 presents a more balanced outlook. The Zacks Consensus Estimate for 2026 earnings has remained unchanged at $3.26 per share over the past 60 days, while the 2027 estimate has increased to $3.79 from $3.77. Analysts expect 2026 revenue growth of 9.7%, followed by another 10.1% increase in 2027, while earnings are projected to grow 10.1% in 2026 and 16.2% in 2027. These revisions point to improving profitability supported by disciplined execution.
FIVN Estimate
Image Source: Zacks Investment Research
Which Stock Offers Better Growth?Both companies are positioned to benefit from rising enterprise adoption of conversational AI, but they appeal to different investor profiles. SoundHound offers the more aggressive growth story. Its rapidly expanding enterprise pipeline, proprietary OASYS platform and pending LivePerson acquisition could substantially expand its addressable market over the next several years. However, the company still faces meaningful execution, integration and profitability risks.
Five9 offers a more balanced investment proposition. The company combines consistent recurring revenue, improving margins, healthy cash generation, disciplined capital allocation and expanding AI capabilities at an attractive valuation. Its improving earnings outlook further strengthens the investment case.
Since both stocks currently carry a Zacks Rank #3 (Hold), Five9 appears to offer the better growth opportunity today. While SoundHound could ultimately generate stronger long-term revenue growth, Five9's combination of profitable expansion, valuation support, stronger share price momentum and improving earnings visibility provides a more compelling risk-reward profile for investors seeking exposure to the customer AI market.
You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN), a leading provider of the Intelligent CX Platform, today announced it will report second quarter 2026 financial results and host a conference call on Thursday, August 6, 2026, at 4:30 p.m. Eastern Time.Participants may register for the audio-only webinar by clicking here. A replay will be available after the conclusion of the live event.Both the live webcast and replay will be available on the Investor Relations section of the Compa.
Analyst’s Disclosure: I/we have no stock, option or similar derivative position in any of the companies mentioned, and no plans to initiate any such positions within the next 72 hours. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.
Seeking Alpha's Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN) (“Five9” or the “Company”), today announced that on July 13, 2026, the Company granted (i) a performance-based restricted stock unit award (the “PRSU”) covering 103,867 shares of the Company's common stock (“Shares”) (at target) and a restricted stock unit award (the “RSU”) covering 207,734 Shares to Niranjan Vijayaragavan; (ii) a PRSU covering 60,722 Shares (at target) and a RSU covering 121,444 Shares to Rob Hornish; (iii) a PRSU.
Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.
Shareholders should contact the firm immediately as there may be limited time to enforce your rights.
, /PRNewswire/ -- Halper Sadeh LLC, an investor rights law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
If you currently own Five9 stock and are a long-term shareholder, you may be able to seek corporate governance reforms, the return of funds back to the company, a court-approved financial incentive award, or other relief and benefits. Please click here to learn more about your legal rights and options or contact Daniel Sadeh or Zachary Halper at (212) 763-0060 or [email protected] or [email protected].
Why Your Participation Matters:
Shareholder involvement can help improve a company's policies, practices, and oversight mechanisms to create a more transparent, accountable, and effectively managed organization, which can enhance shareholder value.
Halper Sadeh LLC represents investors all over the world who have fallen victim to securities fraud and corporate misconduct. Our attorneys have been instrumental in implementing corporate reforms and recovering millions of dollars on behalf of defrauded investors.
Attorney Advertising. Prior results do not guarantee a similar outcome.
Contact Information:
Halper Sadeh LLC
One World Trade Center
85th Floor
New York, NY 10007
Daniel Sadeh, Esq.
Zachary Halper, Esq.
(212) 763-0060
[email protected]
[email protected]
https://www.halpersadeh.com
, /PRNewswire/ -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9's net new business was not "strong irrespective of the macro" and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not "seeing very strong bookings momentum"; and (iii) insiders did not have "enough information in terms of [their] existing customers that are going live" such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.
If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814. Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights.
Why Your Participation Matters:
As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™
Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest value, growth, and momentum trends to underscore strong picks.
Of these, value investing is easily one of the most popular ways to find great stocks in any market environment. Value investors use tried-and-true metrics and fundamental analysis to find companies that they believe are undervalued at their current share price levels.
Luckily, Zacks has developed its own Style Scores system in an effort to find stocks with specific traits. Value investors will be interested in the system's "Value" category. Stocks with both "A" grades in the Value category and high Zacks Ranks are among the strongest value stocks on the market right now.
One stock to keep an eye on is Five9 (FIVN - Free Report) . FIVN is currently holding a Zacks Rank #1 (Strong Buy) and a Value grade of A. The stock has a Forward P/E ratio of 8.65. This compares to its industry's average Forward P/E of 25.50. Over the past year, FIVN's Forward P/E has been as high as 17.13 and as low as 7.91, with a median of 10.99.
Investors will also notice that FIVN has a PEG ratio of 0.65. This figure is similar to the commonly-used P/E ratio, with the PEG ratio also factoring in a company's expected earnings growth rate. FIVN's PEG compares to its industry's average PEG of 0.91. Over the past 52 weeks, FIVN's PEG has been as high as 1.10 and as low as 0.47, with a median of 0.66.
Another notable valuation metric for FIVN is its P/B ratio of 2.85. Investors use the P/B ratio to look at a stock's market value versus its book value, which is defined as total assets minus total liabilities. FIVN's current P/B looks attractive when compared to its industry's average P/B of 4.39. Over the past 12 months, FIVN's P/B has been as high as 5.74 and as low as 2.47, with a median of 3.59.
Value investors also use the P/S ratio. The P/S ratio is calculated as price divided by sales. Some people prefer this metric because sales are harder to manipulate on an income statement. This means it could be a truer performance indicator. FIVN has a P/S ratio of 1.39. This compares to its industry's average P/S of 2.86.
Finally, we should also recognize that FIVN has a P/CF ratio of 12.96. This metric takes into account a company's operating cash flow and can be used to find stocks that are undervalued based on their solid cash outlook. This company's current P/CF looks solid when compared to its industry's average P/CF of 14.17. Over the past 52 weeks, FIVN's P/CF has been as high as 40.41 and as low as 11.77, with a median of 19.85.
Another great Internet - Software stock you could consider is StoneCo (STNE - Free Report) , which is a Zacks Rank of #2 (Buy) stock with a Value Score of A.
Shares of StoneCo are currently trading at a forward earnings multiple of 11.19 and a PEG ratio of 0.37 compared to its industry's P/E and PEG ratios of 25.50 and 0.91, respectively.
Over the past year, STNE's P/E has been as high as 11.19, as low as 6.09, with a median of 8.65; its PEG ratio has been as high as 0.45, as low as 0.28, with a median of 0.35 during the same time period.
Furthermore, StoneCo holds a P/B ratio of 2.71 and its industry's price-to-book ratio is 4.39. STNE's P/B has been as high as 2.71, as low as 0.88, with a median of 1.45 over the past 12 months.
These figures are just a handful of the metrics value investors tend to look at, but they help show that Five9 and StoneCo are likely being undervalued right now. Considering this, as well as the strength of its earnings outlook, FIVN and STNE feels like a great value stock at the moment.
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN) (“Five9” or the “Company”), provider of the Intelligent CX Platform, today announced the appointments of Niranjan Vijayaragavan as Five9's new Chief Technology Officer, Rob Hornish as its new Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy, effective June 29, 2026. These executive team updates come as Five9 continues to scale its AI-driven CX strategy and sharpen execution across the.
Tiffany N. Meriweather, Chief Admin and Legal Officer of Five9 (FIVN +9.28%), reported the sale of 9,526 shares of common stock for a transaction value of approximately $236,000 on June 4, 2026, amid a year marked by a double-digit share price decline, according to an SEC Form 4 filing.
Transaction summaryMetricValueShares sold (direct)9,526Transaction value$236,340Post-transaction shares (direct)271,772Post-transaction value (direct ownership)~$6.65 millionTransaction value based on SEC Form 4 weighted average purchase price ($24.81); post-transaction value based on June 4, 2026 market close ($24.46).
Key questionsHow does this transaction compare to Meriweather's historical trade sizes and cadence?
The sale of 9,526 shares is below her average sell-only event size (~12,000 shares) but falls within her typical recent pattern, as she made three sales since February 2026 ranging from 5,942 to 29,817 shares.What was the stated purpose for this sale, and does it suggest discretionary selling?
According to the filing, the sale was mandated to cover tax withholding obligations related to restricted stock unit vesting, not a discretionary reduction in exposure.What is Meriweather's remaining economic exposure to Five9 following this transaction?
Directly-held common shares total 271,772 (~$6.65 million as of June 4, 2026), with no indirect holdings or derivative securities reported.How does the transaction value relate to recent price performance and current valuation?
The shares were sold at a weighted average price of $24.81, while Five9 closed at $24.46 on June 4, 2026 and declined 26.73% over the past year as of that date.Company overviewMetricValueRevenue (TTM)$1.17 billionNet income (TTM)$57.25 millionEmployees3,0731-year price change-26.73%* 1-year price change calculated using June 4, 2026 as the reference date.
Company snapshotFive9 provides a cloud-based contact center platform integrating voice, video, chat, email, social, and API-based customer engagement tools.The company serves organizations across banking, BPO, consumer, healthcare, technology, and education sectors.Five9 operates at scale as a leading provider of cloud contact center solutions, leveraging advanced AI-driven features such as natural language processing and speech recognition. The company's strategy centers on enabling seamless, omnichannel customer experiences for enterprise clients seeking digital transformation in customer engagement.
Five9's robust, flexible platform and sector-diverse customer base underpin its competitive positioning in the software application industry.
What this transaction means for investorsChief Admin and Legal Officer Tiffany Meriweather’s June 4 sale came less than a month after she sold 29,817 shares in multiple open-market transactions on May 13 and May 14. While the May dispositions were discretionary sales, the June 4 event is not a cause for investor concern given it was executed to fulfill tax withholding obligations related to the vesting of restricted stock units.
Five9 shares experienced a decline over the past year due to investor fears that artificial intelligence will erode some of its business and result in revenue loss. The threat of AI agents taking over is particularly strong in the customer contact center sector, which is where Five9 operates.
However, the looming AI doom has yet to manifest. Five9 reported solid first-quarter results, which caused shares to approach their 52-week high of $29.71 not seen since July of 2025. Revenue rose 9% year over year to $305.3 million, while net income hit $18.4 million, a significant improvement over the prior year’s $0.6 million, due to Five9’s excellent cost management.
Robert Izquierdo has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Five9. The Motley Fool has a disclosure policy.
NEW YORK, June 25, 2026 (GLOBE NEWSWIRE) -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
According to a federal securities lawsuit, Insiders at Five9 caused the company to misrepresent or fail to disclose that: (i) Five9’s net new business was not “strong irrespective of the macro” and was, in fact, hampered by macroeconomic issues such as constrained and scrutinized customer budgets; (ii) Five9 was in the midst of a challenging bookings quarter due, in part, to sales execution and efficiency issues, and the Company was not “seeing very strong bookings momentum”; and (iii) insiders did not have “enough information in terms of [their] existing customers that are going live” such that the statements that Five9 would see a positive inflection in its dollar-based retention rate lacked a reasonable basis.
If you currently own FIVN and purchased prior to February 21, 2024 please contact Sophia Anne Silayan by email at [email protected] or call (833) 672-0814. Kuehn Law pays all case costs and does not charge its investor clients. Shareholders should contact the firm immediately as there may be limited time to enforce your rights.
Why Your Participation Matters:
As a shareholder your voice matters, and by getting involved, you contribute to the integrity and fairness of the financial markets. Your investment. Your voice. Your future.™
Global study finds AI is delivering ROI, but trust hinges on transparency, choice and seamless human handoffs
LAS VEGAS--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. The global study found that 92% of organizations have already implemented or piloted AI use cases in customer service. Yet despite rapid adoption and measurable business results, consumer trust remains the defining challenge. While 80% of consumers are willing to use AI-powered customer service, two-thirds still prefer speaking with a human.
Based on a survey of 3,000 consumers and 600 customer experience and contact center decision-makers across the U.S., U.K., and Germany, the report explores the important difference that separates successful AI adoption from just effective AI execution. The findings show that organizations are realizing strong returns from AI investments, but long-term success depends on how well AI is integrated into customer journeys, employee workflows, governance frameworks, and human support experiences. The next phase of CX will be defined not by how much AI organizations deploy, but by how effectively they use it to build trust and improve outcomes.
“AI has clearly crossed the threshold from promise to production in customer experience, but the next challenge is much harder than deployment,” said Amit Mathradas, CEO of Five9. “Winning with AI in customer experience will come down to more than automating interactions at scale. It requires making every experience more relevant, more trusted and more human – giving customers choice, equipping agents for higher-value work, preserving context across every handoff and building AI strategies that can scale responsibly across the business.”
The findings also reveal that consumers are placing new expectations on AI-powered customer service. While many are willing to engage with AI for routine interactions, they expect transparency, choice, and seamless transitions when human assistance is needed. Phone remains the most preferred customer service channel overall, and that preference increases steadily with age, rising from 23% of Gen Z consumers to 33% of Gen X consumers, 47% of Baby Boomers, and 66% of consumers in the Silent Generation. The report also found that 71% of consumers consider it very or extremely important to know when they are interacting with an AI agent, highlighting the growing role of transparency in building trust.
Among the key insights:
The AI-to-human handoff is make-or-break: Nearly all decision-makers say their organization preserves context during AI-to-human handoffs, yet 83% of consumers say they still have to repeat themselves at least sometimes after being transferred —raising questions about whether organizations are accurately measuring handoff success.CX infrastructure is still catching up to AI ambition: 84% of organizations are still transitioning from on-premises infrastructure to cloud-based, underscoring that AI execution depends on the systems, data and workflows underneath it.There is no one-size-fits-all AI playbook: Decision makers are split between end-to-end platforms, hybrid approaches and best-of-breed tools, reinforcing the need for flexible AI strategies that align models, workflows, governance and human oversight to each use case.Download the full Five9 2026 Business Leaders Customer Experience Report to learn where AI is delivering value, where consumer trust is still lagging and how CX leaders can build the next generation of AI-powered customer experiences.
Methodology
Five9 partnered with Hanover Research to survey 3,000 consumers and 600 business decision-makers across the U.S., U.K. and Germany in April 2026. Consumers were required to be 18 years of age or older and have interacted with customer service in at least one covered industry, including healthcare, financial services, retail, travel and hospitality, higher education, sales and telemarketing, customer service or outsourcing. Business decision-makers were required to be full-time employees at the manager level or above who make decisions for a contact center or otherwise oversee customer experience.
About Five9
Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001 and built by voice experts for the agentic era, Five9 powers contact centers for more than 3,500 enterprises across 140+ countries, including leading health systems, financial institutions, and organizations across every major industry. The Five9 platform, powered by Genius AI, serves every channel and workflow, together with the governance, control, and ecosystem flexibility that even the most regulated enterprises demand. Practical AI that learns from every interaction, driving real outcomes for customers and the businesses that serve them. For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, and the Five9 Blog.
Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration
LAS VEGAS--(BUSINESS WIRE)--Today at Customer Contact Week (CCW), Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Built to reason, take action, and resolve customer requests, Five9 Voice AI Agents bring agentic AI capabilities to customer self-service, helping organizations automate complex interactions while ensuring smooth, friction-free handoffs between AI and live agents.
New Five9 research shows AI has moved from promise to production in CX, with 65% of organizations currently implementing and releasing at least one AI use case, with self-service automation ranking as a top use case at 42%. As organizations look to expand beyond basic automation, Five9 Voice AI Agents enable more adaptive, personalized, and outcome-oriented customer experiences that are low-latency and highly responsive across increasingly complex customer journeys.
“Five9’s new Voice AI Agents represent a breakthrough in AI, delivering natural, human-like interactions with exceptional responsiveness, accuracy, and scale, seamlessly orchestrated with human agents on the Five9 Intelligent CX Platform," said Ajay Awatramani, Chief Product Officer, Five9. “We've always believed AI and human collaboration are key to better CX, and that belief is foundational to how we're building the future of Agentic CX. Humantic data, the annotated record of how skilled humans perform work that teaches AI what good looks like, even across fluid handoffs between AI and human agents, is the concept that underpins our approach. It's a significant and fundamental part of what will transform CX in the agentic era.”
Five9 Voice AI Agents are designed to deliver:
A purpose-built foundation for agentic self-service: Five9 Voice AI agents are powered by a leading-edge harness that enables autonomous workflows through coordinated multi-agent orchestration, allowing specialized AI agents to work together across complex, multi-step customer experiences. Human-like voice self-service: Low-latency streaming, multilingual support, responsive turn-taking, interruption detection, and background noise management help create natural conversations that feel fluid, responsive, and effective. AI that can act, not just answer: Secure tool calling enables AI agents to connect with enterprise systems to perform real-time actions, such as authenticating customers, updating records, processing transactions, or completing service tasks. Seamless human and AI collaboration: Five9 AI agents and human agents are able to work together on a unified platform, supporting context-rich warm handoffs when human expertise is needed. Enterprise-grade trust and governance: Built-in guardrails, automated post-call AI evaluations, LLM blinding to ensure sensitive data is neither seen nor manipulated by the LLM, workflow task verification, help organizations scale AI responsibly while maintaining control. Platform Advantage: The Agentic Voice Switch, a proprietary architecture for unifying speech, reasoning, and voice generation, is built natively into Five9's carrier-grade telephony platform, not bolted. Data, knowledge, and orchestration are shared across the entire CX platform, not siloed in a single product. “Many companies are still talking about the promise of agentic AI, but Five9 Voice AI Agents are already delivering results. In our early rollout, we exceeded our containment rate targets, reduced handle times, and delivered more consistent, human-like customer interactions,” said Ruthu Raj, VP of Architecture, IT Infrastructure and Operations at PODS. “Five9 solved critical challenges around noise handling, turn detection, and hallucination prevention, enabling reliable, context-aware conversations at scale. Just as importantly, they were a true partner in helping us move from concept to production. By year-end, we expect Five9 Voice AI Agents to handle more than 100,000 service calls this year while improving the customer experience.”
“Voice remains the most complex and costly customer service channel, yet it has been one of the slowest areas to realize the benefits of generative and agentic AI,” said Maribel Lopez, Principal Analyst and Founder of Lopez Research. “The market is now shifting from AI systems that simply respond to customer requests to AI agents that can help complete tasks and drive resolutions. As organizations move beyond experimentation, success will depend not only on AI capabilities, but also on the governance, security, and operational controls required to deploy these systems at scale. Five9's recent Voice AI Agents announcement reflects this industry shift, combining voice infrastructure experience with enterprise management controls — the combination organizations will need to move from pilots to production.”
At the core of the new release is AI Agent Studio, a unified environment for building, testing, deploying, monitoring, and continuously improving Five9 Voice AI Agents. With integrated call testing, versioning, environment promotion, rollbacks, and post-call evaluation capabilities, teams can refine performance before changes impact live customers, giving enterprises the control, governance, and human collaboration needed to bring AI into production at scale.
Five9 Voice AI Agents will be showcased at CCW in Las Vegas, demonstrating how organizations can automate complex customer journeys while keeping AI and human agents seamlessly connected. Learn more about Five9 Voice AI Agents here and visit Five9 at Customer Contact Week 2026 in Las Vegas at booth #510.
About Five9
Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001 and built by voice experts for the agentic era, Five9 powers contact centers for more than 3,500 enterprises across 140+ countries, including leading health systems, financial institutions, and organizations across every major industry. The Five9 platform, powered by Genius AI, serves every channel and workflow, together with the governance, control, and ecosystem flexibility that even the most regulated enterprises demand. Practical AI that learns from every interaction, driving real outcomes for customers and the businesses that serve them. For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, and the Five9 Blog.
Recognition highlights Five9’s commitment to creating an environment where employees can innovate, grow, and help shape the future of customer experience
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been recognized by Newsweek as one of America’s Greatest Workplaces in Tech 2026 and named to America’s Greatest Workplaces for Perks & Benefits 2026. Five9 received a 4 out of 5-star rating on Newsweek’s list of America’s Greatest Workplaces in Tech 2026 and received a 4 out of 5-star rating on Newsweek’s list of top workplaces for perks and benefits among organizations with 1,000 to 2,500 employees.
These recognitions reflect Five9’s continued investment in fostering a workplace where employees are empowered to innovate, collaborate, and advance the company’s leadership in AI-powered customer experience, helping organizations embrace emerging technologies and navigate one of the most significant transformations reshaping the industry today.
“As AI continues to reshape how businesses engage with customers, the talent, creativity, and dedication of our employees continue to drive meaningful impact for organizations around the world,” said Tiffany Meriweather, Chief Administrative Officer and Chief Legal Officer, Five9. “Our teams are helping customers embrace new technologies responsibly, improve outcomes, and deliver more seamless experiences. These recognitions are a testament to the innovation, collaboration, and commitment our employees bring every day to our customers, partners, and one another.”
Five9 supports more than 3,000 customers worldwide through its Intelligent CX Platform, helping organizations modernize customer engagement with AI, automation, and human expertise. The company continues to invest in programs, benefits, and professional development opportunities designed to support employee well-being, career growth, and long-term success.
The Newsweek rankings are based on independent research and employee feedback evaluating workplace culture, employee satisfaction, compensation and benefits, work-life balance, career development opportunities, and other factors that contribute to a positive employee experience.
In addition to being named by Newsweek to both America’s Greatest Workplaces in Tech 2026 list and Top Workplaces for Perks & Benefits list, Five9 has recently been recognized on the 2026 Fortune Best Workplaces in the Bay Area list, by Computerworld as one of the Best Places to Work in IT for the third consecutive year and by Newsweek as one of America’s Greatest Workplaces for Culture, Belonging, and Community. These recognitions reflect Five9’s ongoing commitment to fostering a workplace where employees can thrive, grow their careers, and help shape the future of customer experience through innovation and collaboration.
For more information about careers at Five9, visit the careers page.
About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it's at the heart of every winning experience. For more information, visit www.five9.com.
Tiffany N. Meriweather, Chief Administrative and Legal Officer at Five9 (FIVN +0.18%), reported the direct sale of 29,817 shares in open-market transactions on May 13 and May 14, 2026, according to the SEC Form 4 filing.
Transaction summaryMetricValueShares sold (direct)29,817Transaction value$627,600Post-transaction shares (direct)281,298Post-transaction value (direct ownership)~$5.92 millionTransaction and post-transaction values based on SEC Form 4 weighted average reported price ($21.05).
Key questionsHow does this transaction compare to Meriweather's historical selling activity?
This was Meriweather's largest single direct sale to date, surpassing the previous high of 7,861 shares sold in September 2025 and exceeding the average of 12,618 shares per sale across four historical sell events.What proportion of Meriweather's Five9 holdings did this sale represent?
The transaction accounted for 9.6% of direct holdings at the time, reducing direct ownership from 311,115 to 281,298 shares, with no indirect or derivative holdings reported post-sale.Was the transaction timed at a premium or discount to recent trading?
Shares were sold at a weighted average price of around $21.05 per share, roughly in line with the May 14, 2026 market close, and reflecting a period when Five9 shares had declined 22.40% over the previous year.What does the transaction indicate about selling cadence and capacity?
The elevated size of this transaction follows a period of incremental sales and reflects both the shrinking available share base and a shift to larger, less frequent trades as direct holdings decrease.Company overviewMetricValuePrice (as of market close May 14, 2026)$20.75Market capitalization$1.72 billionRevenue (TTM)$1.17 billionNet income (TTM)$57.25 million* 1-year performance is calculated using May 14, 2026 as the reference date.
Company snapshotFive9 offers a cloud-based contact center software platform supporting voice, video, chat, email, social media, and API integrations, with advanced features such as natural language processing and automatic speech recognition.It generates revenue through recurring subscriptions and usage-based fees for its virtual contact center solutions delivered as software-as-a-service (SaaS).The company serves enterprise and mid-market customers across industries including financial services, healthcare, technology, education, and business process outsourcing.Five9 operates at scale in the cloud contact center market, leveraging a SaaS model to deliver mission-critical communication solutions. The company’s strategy focuses on providing omni-channel customer engagement tools and AI-driven automation to help businesses improve customer experience and operational efficiency.
Its competitive edge lies in its robust technology stack, diversified client base, and strong presence across multiple industry verticals.
What this transaction means for investorsThe May 13 and May 14 sale of Five9 stock by Chief Administrative and Legal Officer Tiffany Meriweather came at a time when shares rebounded from a 52-week low of $13.29 reached in April. It appears Meriweather was capitalizing on the upswing to lock in gains.
The larger size of Meriweather’s sale compared to past transactions raises questions about her long-term outlook on Five9 stock. That said, she maintained a sizable equity stake of over 280,000 directly-held shares post-disposition.
Five9 shares have declined over the past year due to investor fears that artificial intelligence will take business away. AI agents can address some of the contact center functionality Five9 currently charges for.
However, the company’s excellent first-quarter performance caused shares to rise. Revenue increased 9% year over year to $305.3 million, demonstrating no impact from AI. In addition, Five9 did an outstanding job managing costs, resulting in Q1 net income of $18.4 million. This is a dramatic improvement from the prior year’s net income of $0.6 million.
Robert Izquierdo has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Five9. The Motley Fool has a disclosure policy.
Five9 (FIVN) came out with quarterly earnings of $0.76 per share, beating the Zacks Consensus Estimate of $0.69 per share. This compares to earnings of $0.62 per share a year ago.
Atlassian, Twilio, and Five9 shares soar premarket as AI boosts their earnings. All three companies have previously been cited as victims of the so-called SaaSpocalypse.
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named to the CRN 2026 AI 100 list in the Software category for the third consecutive year. Five9 has been recognized as one of CRN's Top 20 Hottest AI Software Companies, showcasing the company's continued leadership in advancing enterprise AI innovation. The CRN AI 100 recognizes technology companies advancing AI innovation with proven enterprise impact. Five9's i.
Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest value, growth, and momentum trends to underscore strong picks.
Investors interested in Internet - Software stocks are likely familiar with Five9 (FIVN) and Zoom Communications (ZM). But which of these two stocks offers value investors a better bang for their buck right now?
Five9, Inc. receives a high-risk Buy rating due to discounted valuation, improving cash flow, and accelerating AI-driven subscription revenue growth. FIVN's Q1 2026 revenue beat expectations at $305M (+9% Y/Y), with AI revenue up 68% and now 13% of subscription revenue. Profitability improved: adjusted gross margin 64% (+200 bps Y/Y), adjusted EBITDA $74M (24% margin), and free cash flow $49M (16% margin).
Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.
SAN FRANCISCO, May 6, 2026 /PRNewswire/ -- Docusign (NASDAQ: DOCU) today announced the appointment of Rowan Trollope to its board of directors. "Rowan brings a wealth of practical experience to our Board of Directors," said James Beer, Chair of Docusign's Board.
SAN FRANCISCO, May 19, 2026 /PRNewswire/ -- Schubert Jonckheer & Kolbe LLP advises Five9, Inc. (NASDAQ: FIVN) investors that the firm is investigating potential legal claims arising from alleged false statements about the company's projected revenue growth and macroeconomic conditions affecting sales. Current shareholders are encouraged to contact the firm here: https://www.classactionlawyers.com/five9.
On May 19, 2026, Five9 Inc (FIVN) shares rose 6.6% to a current price of $22.52. This increase is notable considering the stock has experienced significant vola
On May 22, 2026, Five9 Inc (FIVN) shares rose 4.2%, closing at $22.76. The stock has seen a considerable increase over the past month, gaining 37.2%, although i
NEW YORK, June 01, 2026 (GLOBE NEWSWIRE) -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN) breached their fiduciary duties to shareholders.
/PRNewswire/ -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating whether certain officers and directors of Five9, Inc. (NASDAQ: FIVN)
Shareholders are encouraged to contact the firm to discuss their rights and options at no cost or obligation. We would handle any matter on a contingent fee basis, whereby you would not be responsible for out-of-pocket payment of our legal fees or expenses.
SAN RAMON, Calif.--(BUSINESS WIRE)--Great Place To Work® and Fortune magazine have honored Five9, Inc. (Nasdaq: FIVN), provider of the Intelligent CX Platform, as one of this year's Best Workplaces™ in the Bay Area. This is Five9's third consecutive year being named to this prestigious list, coming in at No. 23 in the Large Company category. The recognition reflects Five9's continued investment in fostering an innovative, people-first culture that empowers employees to partner with companies wo.
Great Place To Work and Fortune magazine have honored Five9, Inc. (Nasdaq: FIVN), provider of the Intelligent CX Platform, as one of this year's [url="]Best
