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CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) extends AI-powered intelligence, routing, and automation to every customer team and function with latest platform releases.

Most organizations have adopted AI somewhere in their customer experience stack. Far fewer have made it work across the whole organization. [url="]8x8, Inc.[/ur

LONDON--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) launches 8x8 Small Business, a new self-serve, consumption-based offering for direct resell partners to win and serve SMBs.

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Recognition Spans CPaaS, CCaaS, and Workforce Engagement Management, Based on Data from a 1,437-Company Global CX Study

SINGAPORE--(BUSINESS WIRE)--8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has been named a 2026 MetriStar Top Provider for Communications Platform as a Service (CPaaS) by Metrigy, an independent research and advisory firm focused on customer experience, workplace collaboration, and artificial intelligence.

The CPaaS recognition is part of a broader result in Metrigy's 2026 MetriStar Award programme, with 8x8 also receiving the MetriStar Top Provider recognition for Contact Center as a Service (CCaaS).

The awards are based on Metrigy's Customer Experience MetriCast 2026 study, which surveyed 1,437 CX leaders across 10 countries in North America, Europe, and Asia-Pacific. 8x8 achieved above-average scores on both business success and customer sentiment, with particular strength in CSAT improvement, revenue growth, platform reliability, and no-code/low-code application quality.

"Most of the companies we work with aren't just looking for a messaging API — they need the whole chain: campaign management, AI, analytics, and a contact center that talks to all of it," said Sylvain Chaperon, General Manager, CPaaS at 8x8, Inc. "This recognition from Metrigy validates our approach helping organisations improve customer satisfaction, drive growth, and simplify operations at scale."

Metrigy highlighted 8x8's integrated communications portfolio as a key differentiator, noting that 8x8 is among a small number of vendors offering CPaaS, CCaaS, and UCaaS within a single platform. The research highlighted 8x8's approach to treating CPaaS not as a standalone developer toolkit but as a programmable layer across the CX stack — extending customer engagement capabilities beyond the contact center to sales, field service, and frontline teams.

The 8x8 CPaaS portfolio includes global messaging, voice, and video APIs; 8x8 Connect for no-code multi-channel campaign management and real-time delivery analytics; 8x8 AI Studio for low-code conversational AI design; and omnichannel engagement solutions including WhatsApp Flows for interactive in-app customer experiences. The platform supports engagement across SMS, WhatsApp, voice, email, web chat, and other digital channels.

Metrigy's research found that customer satisfaction improvement remains the strongest area of business impact among CPaaS deployments, followed by revenue growth and employee efficiency gains.

About 8x8 Inc.

8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8×8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

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Build and Maintain Skills Automatically From Real-Time and Historical Data, Then Connect Customers to the Best Expert Across Channels and the Entire Organization

CAMPBELL, Calif.--(BUSINESS WIRE)--Most interaction routing systems don't actually route. They queue. Agents are assigned based on skills entered manually, updated rarely, and calibrated to who's available, not who's actually best suited to help a specific customer in a specific moment. When the right expert sits outside the contact center, in billing, customer success, or a technical team, the customer gets bounced, transferred again, or lost entirely.

8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is setting a new standard with the introduction of 8x8 AI Routing, an organization-wide intelligent routing engine that dynamically matches every customer to the best available resource, regardless of where they sit, in real time.

Unlike legacy, often rigid, skills-based routing systems that have been the industry standard for decades, 8x8 AI Routing functions as a platform-level service. Designed to identify the right resource for each interaction, whether that's a contact center agent on 8x8 Contact Center, a subject matter expert on 8x8 Engage, or a back-office employee on 8x8 Work, 8x8 AI Routing delivers across any channel, at scale, through a single customer interaction routing layer.

“AI-powered routing has long promised a lot, but vendors have largely failed to address one key challenge: automatically assigning and maintaining agent skills and proficiency levels. Using interaction transcripts, previous history, sentiment and other real-time factors, 8x8 AI Routing analyzes data, suggests skills and skill levels for each agent, and lets administrators accept or adjust those assignments. The routing engine reanalyzes the data to recommend additional skill or level changes based on the agent’s actual work, again for admin review,” said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. “What is even more powerful is that 8x8 can evaluate each inbound interaction and determine who — across the entire enterprise, not just the contact center — is best equipped to resolve the customer’s intent.”

Every decision, explained

Every interaction is evaluated across several real-time factors and matched to the right resource instantly. When the best match isn't immediately available, the system adjusts automatically, keeping customers moving forward without transfers, delays, or dead ends.

8x8 AI Routing puts supervisors in control from day one. Teams can pilot on a single queue before full rollout, expanding at their own pace and shaping how the system works as confidence grows. All decisions are on the record: supervisors can pull exportable audit trails showing exactly why each interaction went to each resource, including confidence scores and complete rationale across all factors.

One-click setup

Most interaction routing deployments take months to configure and require ongoing maintenance just to stay accurate as the business evolves. 8x8 AI Routing eliminates that burden. By analyzing rich interaction data, including transcripts, sentiment, and historical patterns, AI builds and suggests skill configurations automatically, manages automated skill profiles as teams and needs change, detects customer intent without manual interactive voice response (IVR) mapping, and gets teams delivering value from day one, not months from now.

Connects to existing infrastructure, adapts as the business evolves

8x8 AI Routing connects to 8x8 Intelligent Customer Assistant, 8x8 AI Studio, IVRs, and third-party bots, routing interactions from any entry point to the right person at the right moment, however the stack is built today. As new channels, tools, and teams are added, the routing layer grows with them.

"The routing problem has always been about architecture,” said Hunter Middleton, Chief Product Officer at 8x8. “The best person for a given customer interaction might sit anywhere in the business, but most systems were never designed to look beyond their own boundaries. 8x8 AI Routing was built differently, spanning all teams and boundaries in the business simultaneously and evaluating the full range of available resources in real time. That's a challenge point solutions fundamentally struggle to solve, and exactly the kind a true platform is built for."

8x8 AI Routing is available now for select 8x8 customers, who can contact their 8x8 Account Manager or Customer Success Manager to get started. 8x8 AI Routing will be on display at 8x8’s booth, #601, during Customer Contact Week (CCW) in Las Vegas, June 22-25.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and availability of the 8x8 AI Routing. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

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Tool Calling Designed for More Reliability, GPT-5-Class Reasoning, and Improved Transcription Are Available Now in Early Availability

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has added support for OpenAI's latest voice AI mode, GPT Realtime 2, to 8x8 AI Studio, providing businesses running live voice agents a more dependable foundation for customer interactions. The update is available today for customers in the 8x8 AI Studio early availability. Existing agents continue running on the current model until customers explicitly opt in via the agent editor.

The most visible changes are designed to enable voice agents that handle requests more reliably, conversations that are transcribed more accurately, and a record of every interaction that is clean enough to use. GPT Realtime 2 brings GPT-5-class reasoning and a 128K context window – so AI agents can stay on track through longer, more complex conversations without losing the thread. Supervisors can review interactions with confidence, book appointments, or route calls to the right team to complete those tasks with fewer errors - fewer dropped lookups, missed transfers, and incomplete bookings – backed by a model that is materially more reliable at tool calling.

More control over how AI agents think. For teams running agents that handle multi-step requests – verifying an account, checking inventory, escalating a case – GPT Realtime 2 introduces a per-AI agent reasoning effort control. Most customer interactions work best at the standard setting; more complex, tool-heavy workflows can be dialed up when the situation calls for it, with the tradeoff of added response time – giving teams the ability to optimize for speed or thoroughness depending on the use case.

More accurate transcription, automatically. Every voice session now defaults to Realtime-Whisper in 8x8 AI Studio, OpenAI's latest transcription model. Customer service teams see cleaner records in the call log and in the live advisor interface without changing any AI agent settings. Accurate transcription means supervisors can review interactions with confidence, AI agents have the full picture when picking up a conversation, and businesses can act on what customers actually said.

No disruption to existing AI agents. Agents currently in production continue running on their existing configuration until teams choose to update them. The 8x8 AI Studio already recognizes GPT Realtime 2 and will recommend it for tool-heavy or reasoning-intensive use cases on request. When switching models in the agent editor, AI Studio now automatically substitutes a compatible voice if needed and logs the change – without interrupting workflows.

"When a voice agent conversation doesn’t go as planned – it can't pull up the account, drops the transfer, loses the thread – the customer feels it immediately,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “This update targets these failure modes that matter in live customer interactions."

To learn more, see the 8x8 AI Studio user guide at docs.8x8.studio or existing customers can contact their 8x8 account team.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and availability of 8x8 AI Studio with GPT Realtime 2, anticipated improvements in voice agent reliability and transcription accuracy, the expected benefits of GPT-5-class reasoning for customer interactions, and 8x8’s plans to recommend GPT Realtime 2 for tool-heavy and reasoning-intensive use cases. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

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CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, today reported financial results for the fourth quarter and fiscal year 2026 ended March 31, 2026.

“Fiscal 2026 marked a turning point for 8x8. We delivered four consecutive quarters of revenue growth, achieved our first GAAP-profitable full fiscal year since 2015, strengthened our balance sheet, and continued expanding our platform capabilities for an era of AI-driven customer engagement,” said Samuel Wilson, Chief Executive Officer at 8x8, Inc. “As AI reshapes enterprise communications, organizations require open, integrated platforms capable of orchestrating trusted interactions across voice, messaging, APIs, workflows, and AI-driven engagement at global scale.

“AI is changing the architecture and economics of customer engagement in real time,” Wilson continued. “The challenge is delivering interactions that are trusted, intelligent, seamless, and scalable across both human and AI-driven engagement. More than 5 billion digital interactions flowed across 8x8 communication APIs during fiscal 2026, and that scale, combined with our global communications infrastructure and open AI architecture, positions us favorably for the next generation of customer engagement. Customers do not want to be locked into yesterday’s AI model or a closed ecosystem. They want agile, open platforms that can evolve as quickly as innovation itself while helping them deliver better customer experiences, build trust, and strengthen customer loyalty. This is what we are building.”

Fiscal Year 2026 Financial Results:

Total revenue increased 3% to $735.8 million, compared to $715.1 million in fiscal 2025. Service revenue increased 3% to $715.3 million, compared to $692.9 million in fiscal 2025. GAAP operating income was $18.9 million, an increase of 25% compared to GAAP operating income of $15.2 million in fiscal 2025. Non-GAAP operating profit was $75.1 million, a decrease of 4% compared to non-GAAP operating profit of $78.4 million in fiscal 2025. GAAP net income was $1.6 million, compared to GAAP net loss of $27.2 million in fiscal 2025. Non-GAAP net income was $57.5 million, compared to non-GAAP net income of $48.3 million in fiscal 2025. Cash provided by operating activities was $55.8 million, compared to $63.6 million in fiscal 2025. Fourth Quarter Fiscal 2026 Financial Results:

Total revenue increased 5% to $185.2 million, compared to $177.0 million in the fourth quarter of fiscal 2025. Service revenue increased 5% to $180.2 million, compared to $171.6 million in the fourth quarter of fiscal 2025. GAAP gross margin was 63%, compared to 68% in the same period last year. Non-GAAP gross margin was 64%, compared to 69% in the same period last year. GAAP operating income was $3.3 million, compared to GAAP operating income of $0.4 million in the fourth quarter of fiscal 2025. Non-GAAP operating income was $19.8 million, compared to non-GAAP operating income of $17.7 million in the fourth quarter of fiscal 2025. GAAP net income was $0.1 million, compared to GAAP net loss of $5.4 million in the fourth quarter of fiscal 2025. Non-GAAP net income was $16.6 million, compared to non-GAAP net income of $11.3 million in the fourth quarter of fiscal 2025. Cash provided by operating activities was $14.4 million for the fourth quarter of fiscal 2026, compared to $5.9 million in the same period last year. Cash, cash equivalents, and restricted cash were $95.0 million on March 31, 2026, compared to $89.3 million on March 31, 2025. The cash, cash equivalents, and restricted cash balance on March 31, 2026 reflects principal payments of $30.0 million on the Term Loan during fiscal 2026. Total principal amount of debt outstanding on March 31, 2026 was $323.9 million, compared to $353.9 million at the end of fiscal 2025. A reconciliation of the non-GAAP measures to the most directly comparable GAAP measures and other information relating to non-GAAP measures is included in the supplemental reconciliation at the end of this release.

Recent Business Highlights:

Platform Innovation Highlights

8x8 continued to focus on closing the operational gaps that most commonly stall CX and IT teams with new capabilities added to the 8x8 Platform for CX. Recent innovations include:

8x8 AI Studio, a modern AI development environment now in early availability, lets organizations use natural language to build, test, deploy, and manage AI agents and agentic workflows natively on the 8x8 Platform on the channels they already use, without new infrastructure or additional vendors. 8x8 Integration SDK, Now Generally Available: Technology partners and customers can build, deploy, and scale CRM integrations – including homegrown and industry-specific platforms – directly into the 8x8 Platform without requiring a standard professional services engagement. New Dashboards in 8x8 Work Analytics: IT teams gain live visibility into call queues, call quality, unreturned calls, and device health, replacing static reports that surfaced problems after the fact. 8x8 Engage™, Now Generally Available: a purpose-built solution that extends CX-grade tools, AI-powered insights, and unified voice and digital engagement to customer-facing teams outside the contact center. 8x8 Focus Time Metrics: When agents handle multiple simultaneous digital interactions, supervisors have no reliable way to know where attention is going. Focus Time Metrics tracks how agents distribute focus across concurrent conversations, including duration and frequency per interaction, so supervisors can coach on actual behavior and staff appropriately for digital volume. 8x8 Silent Mobile Authentication, Now Generally Available: Verifies users in the background using carrier network intelligence via GSMA Open Gateway; no code to enter, no step to complete. Reduces login abandonment and credential exposure, and addresses vulnerabilities one-time passcodes cannot, including SIM-swap and phishing. Available globally through 8x8's carrier network. Industry Recognition

Won Gold in the User Experience (UX) - Product UX category at the 2026 New York Product Design Awards for 8x8 Engage. Recognized across five categories in the 24th Annual American Business Awards, including Gold Stevie Awards for Customer Service Team of the Year and Achievement in Management, Telecommunications. In the past three years, 8x8 has been recognized with 21 Stevie Awards. Named a Leader in the IDC MarketScape: Worldwide Communications Engagement Platform 2026 Vendor Assessment. Named a Leader in the Omdia Universe: Customer Engagement Platforms, 2026. 8x8 was named a Strong Performer in the Gartner® Peer Insights™ “Voice of the Customer” for Unified Communications as a Service. Named a Metrigy 2026 MetriStar Top Provider winner for both CCaaS and CPaaS Platforms. Chief Marketing Officer Bruno Bertini won Gold in the Noble Awards in the category of Executives & Professionals - Outstanding Chief Marketing Officer (CMO). First Quarter and Fiscal 2027 Financial Outlook

Management provides expected ranges for total revenue, service revenue, non-GAAP operating margin, non-GAAP net income per share, diluted, and cash flow from operations based on its evaluation of the current business environment. The Company emphasizes that these expectations are subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements” below.

“Our guidance reflects both the macro and geopolitical uncertainty in the current environment and a continued mix shift toward usage-based revenue, the part of our business tied to AI adoption and communications APIs, where customer demand is strongest,” said Kevin Kraus, Chief Financial Officer at 8x8, Inc. “We expect this shift to continue and we are actively working to expand gross margins within this portfolio. As the usage business scales, we believe it supports our ability to grow operating income in dollars and strengthen cash flow over time.”

First Quarter Fiscal 2027 Ending June 30, 2026

Service revenue in the range of $175 million to $180 million. Total revenue in the range of $180 million to $185 million. Non-GAAP gross margin in the range of approximately 63.5% to 64.5%. Non-GAAP operating margin in the range of approximately 8.5% to 9.5%. Interest expense of approximately $3.9 million. Cash interest of approximately $1.8 million. Non-GAAP net income per share, diluted, in the range of $0.08 to $0.09, based on a fully-diluted weighted-average share count of approximately 147 million shares. Cash flow from operations in the range of $10 million to $12 million. Fiscal Year 2027 Ending March 31, 2027

Service revenue in the range of $707 million to $727 million. Total revenue in the range of $727 million to $747 million. Non-GAAP gross margin in the range of 62.5% to 63.5%. Non-GAAP operating margin in the range of 9.0% to 10.0%. Non-GAAP net income per share, diluted, in the range of $0.33 and $0.38, based on a fully-diluted weighted-average share count of approximately 150 million shares. Cash flow from operations between $45 million and $52 million. The Company does not reconcile its forward-looking estimates of non-GAAP operating margin to the corresponding GAAP measure of GAAP operating margin or non-GAAP net income per share, basic and diluted, to the corresponding GAAP measure of GAAP net income (loss) per share due to the significant variability of, and difficulty in making accurate forecasts and projections with regards to, the various expenses excluded by these metrics. For example, future hiring and employee turnover may not be reasonably predictable, stock-based compensation expense depends on variables that are largely not within the control of nor predictable by management, such as the market price of 8x8 common stock, and may also be significantly impacted by events like acquisitions, the timing and nature of which are difficult to predict with accuracy. The actual amounts of these excluded items could have a significant impact on the Company's GAAP operating margin and GAAP net income (loss) per share, basic and diluted. Accordingly, management believes that reconciliations of these forward-looking non-GAAP financial measures to their corresponding GAAP measures are not available without unreasonable effort. See the “Explanation of GAAP to Non-GAAP Reconciliation” below for the definition of non-GAAP operating margin and non-GAAP net income per share, basic and diluted.

All projections are on a non-GAAP basis. Additionally, our increased emphasis on profitability and cash flow generation may not be successful. The reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we don't anticipate and may not achieve the desired outcome.

Conference Call Information:

Management will host a conference call to discuss earnings results on May 19, 2026 at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The conference call is expected to last approximately 60 minutes. Participants may:

Register to participate in the live call at https://register-conf.media-server.com/register/BIe9ccfd2c6e5440d8a50b7474cb3f76cc. Access the live webcast and replay from the Company’s investor relations events and presentations page at https://www.investors.8x8.com/news-events/events-presentations. Participants should plan to dial in or log on 10 minutes prior to the start time. The webcast will be archived on 8x8's website for a period of at least 30 days. For additional information, visit https://www.investors.8x8.com/.

About 8x8 Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience—combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8, Engage and associated brand assets are trademarks of 8x8, Inc. All rights reserved. GARTNER and PEER INSIGHTS are registered trademarks and service marks of Gartner, Inc. and/or its affiliates. All rights reserved.

Caution Concerning Forward-Looking Statements:

This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934, as amended. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding: changing industry trends; market opportunities; the potential success and impact of our investments in artificial intelligence technologies; our ability to drive increased platform and multi-product adoption; our ability to increase profitability and cash flow; our position in the market and the direction of our innovation; the expected capabilities, availability and customer reception of our products and services and our financial outlook, revenue growth, and profitability.

You should not place undue reliance on such forward-looking statements. Actual results could differ materially from those projected in forward-looking statements depending on a variety of factors, including, but not limited to: customer adoption and demand for our products may be lower than we anticipate; the impact of economic downturns on us and our customers; ongoing volatility and conflict in the political environment; general inflationary pressures; competitive dynamics of the cloud communication and collaboration markets, including voice, contact center, video, messaging, and communication application programming interfaces, as well as our competitors' use of AI, in which we compete, may change in ways we are not anticipating; third parties may assert ownership rights in our IP, which may limit or prevent our continued use of the core technologies behind our solutions; our customer churn rate may be higher than we anticipate; and our investments in new products and acquisitions may not generate the revenue or efficiencies that we expect. As a result, we could fail to meet the revenue or operating margin targets we forecast in our guidance, for a particular quarter or for the full fiscal year. Our increased emphasis on profitability and cash flow generation may not be successful; and the reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we do not anticipate and may not achieve the desired outcome.

For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8, Inc. files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.

Explanation of GAAP to Non-GAAP Reconciliation

The Company has provided in this release financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these Non-GAAP financial measures internally to understand, manage, and evaluate the business, and to make operating decisions. Management believes they are useful to investors, as a supplement to GAAP measures, in evaluating the Company's ongoing operational performance. Management also believes that some of 8x8’s investors use these Non-GAAP financial measures as an additional tool in evaluating 8x8's "core operating performance" in the ordinary, ongoing, and customary course of the Company's operations. Core operating performance excludes items that are non-cash, not expected to recur, or not reflective of ongoing financial results. Management also believes that looking at the Company’s core operating performance provides consistency in period-to-period comparisons and trends.

These Non-GAAP financial measures may be calculated differently from, and therefore may not be comparable to, similarly titled measures used by other companies, which limits the usefulness of these measures for comparative purposes. Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these Non-GAAP financial measures to their most directly comparable GAAP financial measures in the table titled "Reconciliation of GAAP to Non-GAAP Financial Measures". Detailed explanations of the adjustments from comparable GAAP to Non-GAAP financial measures are as follows:

Non-GAAP Costs of Revenue, Costs of Service Revenue and Costs of Other Revenue

Non-GAAP Costs of Revenue includes: (i) Non-GAAP Cost of Service Revenue, which is Cost of Service Revenue excluding amortization of intangible assets, stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance, transition and contract exit costs; and (ii) Non-GAAP Cost of Other Revenue, which is Cost of Other Revenue excluding stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance, transition and contract exit costs.

Non-GAAP Service Revenue Gross Margin, Other Revenue Gross Margin, and Total Revenue Gross Margin

Non-GAAP Service Revenue Gross Profit and Margin as a percentage of Service Revenue and Non-GAAP Other Revenue Gross Profit and Margin as a percentage of Other Revenue are computed as Service Revenue less Non-GAAP Cost of Service Revenue divided by Service Revenue and Other Revenue less Non-GAAP Cost of Other Revenue divided by Other Revenue, respectively. Non-GAAP Total Revenue Gross Profit and Margin as a percentage of Total Revenue is computed as Total Revenue less Non-GAAP Cost of Service Revenue and Non-GAAP Cost of Other Revenue divided by Total Revenue. Management believes the Company’s investors benefit from understanding these adjustments and from an alternative view of the Company’s Cost of Service Revenue and Cost of Other Revenue, as well as the Company's Service, Other and Total Revenue Gross Margin performance compared to prior periods and trends.

Non-GAAP Operating Profit and Non-GAAP Operating Margin

Non-GAAP Operating Profit excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, transaction-related costs, certain legal and regulatory costs, and certain severance, transition and contract exit costs from Operating Profit. Non-GAAP Operating Margin is Non-GAAP Operating Profit divided by Revenue. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operating performance.

Non-GAAP Net Income and Adjusted EBITDA

Non-GAAP Net Income excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, transaction-related costs, certain legal and regulatory costs, certain severance, transition and contract exit costs, amortization of debt discount and issuance cost, loss on debt extinguishment, gain or loss on remeasurement of warrants, and other income. Adjusted EBITDA excludes interest expense, provision for income taxes, depreciation, amortization of capitalized internal-use software costs, and other income, net from non-GAAP net income. Management believes the Company’s investors benefit from understanding these adjustments and an alternative view of our net income performance as compared to prior periods and trends.

Non-GAAP Net Income Per Share – Basic and Non-GAAP Net Income Per Share - Diluted

Non-GAAP Net Income Per Share – Basic is Non-GAAP Net Income divided by the weighted-average basic shares outstanding. Non-GAAP Net Income Per Share – Diluted is Non-GAAP Net Income divided by the weighted-average diluted shares outstanding. Diluted shares outstanding include the effect of potentially dilutive securities from stock-based benefit plans and convertible senior notes. These potentially dilutive securities are excluded from the computation of net loss per share attributable to common stockholders on a GAAP basis because the effect would have been anti-dilutive. They are added for the computation of diluted net income per share on a non-GAAP basis in periods when 8x8 has net profit on a non-GAAP basis as their inclusion provides a better indication of 8x8’s underlying business performance. Management believes the Company’s investors benefit by understanding our Non-GAAP net income performance as reflected in a per share calculation as ways of measuring performance by ownership in the Company. Management believes these adjustments offer investors a useful view of the Company’s diluted net income per share as compared to prior periods and trends.

Management evaluates and makes decisions about its business operations based on Non-GAAP financial information by excluding items management does not consider to be “core costs” or “core proceeds.” Management believes some of its investors also evaluate our "core operating performance" as a means of evaluating our performance in the ordinary, ongoing, and customary course of our operations. Management excludes the amortization of acquired intangible assets, which primarily represents a non-cash expense of technology and/or customer relationships already developed, to provide a supplemental way for investors to compare the Company’s operations pre-acquisition to those post-acquisition and to those of our competitors that have pursued internal growth strategies. Stock-based compensation expense has been excluded because it is a non-cash expense and relies on valuations based on future conditions and events, such as the market price of 8x8 common stock, that are difficult to predict and/or largely not within the control of management. The related employer payroll taxes for stock-based compensation are excluded since they are incurred only due to the associated stock-based compensation expense. Transaction-related costs consist of external and incremental costs resulting directly from merger and acquisition and strategic investment activities such as legal and other professional services, due diligence, integration, transaction and other closing costs, which are costs that vary significantly in amount and timing. Legal and regulatory costs include litigation and other professional services, as well as certain tax and regulatory liabilities. Severance, transition and contract exit costs include employee termination benefits, executive severance agreements, and cancellation of certain contracts. Debt amortization expenses relate to the non-cash accretion of the debt discount.

8X8, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share amounts)

  Three Months Ended March 31,

Years Ended March 31,

2026

2025

2026

2025

Service revenue

$

180,175

$

171,588

$

715,259

$

692,923

Other revenue

5,071

5,455

20,493

22,147

Total revenue

185,246

177,043

735,752

715,070

Cost of service revenue

61,566

49,818

232,602

200,094

Cost of other revenue

6,627

7,173

28,101

29,704

Total cost of revenue

68,193

56,991

260,703

229,798

Gross profit

117,053

120,052

475,049

485,272

Operating expenses:

Research and development

29,510

29,950

112,983

123,211

Sales and marketing

59,872

66,844

252,404

264,461

General and administrative

24,341

22,839

90,724

82,407

Total operating expenses

113,723

119,633

456,111

470,079

Income from operations

3,330

419

18,938

15,193

Interest expense

(4,368

)

(5,153

)

(17,765

)

(28,856

)

Other income (expense), net

1,010

(200

)

2,353

(10,400

)

Income (loss) before provision for income taxes

(28

)

(4,934

)

3,526

(24,063

)

Provision (benefit) for income taxes

(134

)

467

1,878

3,149

Net income (loss)

$

106

$

(5,401

)

$

1,648

$

(27,212

)

Net income (loss) per share:

Basic

$

0.00

$

(0.04

)

$

0.01

$

(0.21

)

Diluted

$

0.00

$

(0.04

)

$

0.01

$

(0.21

)

Weighted average number of shares:

Basic

140,141

132,877

137,669

129,767

Diluted

145,399

132,877

142,629

129,767

Comprehensive income (loss)

Net income (loss)

$

106

$

(5,401

)

$

1,648

$

(27,212

)

Unrealized gain (loss) on investments in securities

—

—

—

(5

)

Foreign currency translation adjustment

(2,226

)

3,759

2,907

2,447

Comprehensive income (loss)

$

(2,120

)

$

(1,642

)

$

4,555

$

(24,770

)

8X8, INC.

CONSOLIDATED BALANCE SHEETS

(In thousands, except per share amounts)

  March 31, 2026

March 31, 2025

ASSETS

Current assets:

Cash and cash equivalents

$

93,260

$

88,050

Restricted cash

1,702

462

Accounts receivable, net

57,004

49,680

Deferred contract acquisition costs

25,193

30,935

Other current assets

32,650

34,739

Total current assets

209,809

203,866

Property and equipment, net

45,821

47,919

Operating lease, right-of-use assets

26,672

33,508

Intangible assets, net

57,589

67,949

Goodwill

276,372

271,530

Restricted cash, non-current

—

812

Deferred contract acquisition costs, non-current

34,562

44,239

Other assets, non-current

11,996

13,354

Total assets

$

662,821

$

683,177

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

36,714

$

45,773

Accrued and other liabilities

69,867

63,025

Operating lease liabilities

10,357

11,102

Deferred revenue

36,699

37,751

Term loan, current

39,218

11,593

Total current liabilities

192,855

169,244

Operating lease liabilities, non-current

39,100

49,196

Deferred revenue, non-current

181

706

Convertible senior notes, non-current

199,830

198,790

Term loan

82,431

139,581

Other liabilities, non-current

1,815

3,456

Total liabilities

516,212

560,973

Stockholders' equity:

Preferred stock: $0.001 par value, 5,000 shares authorized, none issued and outstanding as of March 31, 2026 and 2025

—

—

Common stock: $0.001 par value, 300,000 shares authorized, 141,164 shares and 134,355 shares issued and outstanding at March 31, 2026 and 2025, respectively

141

134

Additional paid-in capital

1,038,745

1,018,902

Accumulated other comprehensive loss

(6,204

)

(9,111

)

Accumulated deficit

(886,073

)

(887,721

)

Total stockholders' equity

146,609

122,204

Total liabilities and stockholders' equity

$

662,821

$

683,177

8X8, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

  Years Ended March 31,

2026

2025

Cash flows from operating activities:

Net income (loss)

$

1,648

$

(27,212

)

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

Depreciation

6,609

7,387

Amortization of intangible assets

14,203

19,104

Amortization of capitalized internal-use software costs

11,456

12,729

Amortization of debt discount and issuance costs

1,369

2,466

Amortization of deferred contract acquisition costs

33,082

37,977

Allowance for credit losses

(438

)

1,843

Operating lease expense, net of accretion

10,868

11,631

Stock-based compensation expense

20,370

39,940

Loss on debt extinguishment

147

12,325

Gain on remeasurement of warrants

(864

)

(2,225

)

Other

(185

)

(346

)

Changes in assets and liabilities:

Accounts receivable, net

(5,771

)

7,845

Deferred contract acquisition costs

(17,108

)

(23,988

)

Other current and non-current assets

(450

)

(7,617

)

Accounts payable and accrued liabilities

(17,357

)

(24,810

)

Deferred revenue

(1,793

)

(3,495

)

Net cash provided by operating activities

55,786

63,554

Cash flows from investing activities:

Purchases of property and equipment

(3,675

)

(2,401

)

Capitalized internal-use software costs

(12,302

)

(11,066

)

Purchase of cost investment

—

(771

)

Maturities of investments

—

1,048

Business combination, net of cash acquired

(4,757

)

(3,234

)

Net cash used in investing activities

(20,734

)

(16,424

)

Cash flows from financing activities:

Proceeds from issuance of common stock under employee stock plans

2,829

3,692

Repurchase of common stock

(1,848

)

—

Payments for debt issuance and amendment costs

(70

)

(1,517

)

Repayment of principal on term loan

(30,000

)

(273,000

)

Gross proceeds from term loan

—

200,000

Other financing activities

(1,351

)

(4,281

)

Net cash used in financing activities

(30,440

)

(75,106

)

Effect of exchange rate changes on cash

1,026

577

Net increase (decrease) in cash, cash equivalents and restricted cash

5,638

(27,399

)

Cash, cash equivalents and restricted cash, beginning of year

89,324

116,723

Cash, cash equivalents and restricted cash, end of year

$

94,962

$

89,324

8X8, INC.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(In thousands, except per share amounts)

  Three Months Ended

Years Ended

March 31, 2026

March 31, 2025

March 31, 2026

March 31, 2025

Cost of Revenue:

GAAP cost of service revenue (as a percentage of service revenue)

$

61,566

34.2

%

$

49,818

29.0

%

$

232,602

32.5

%

$

200,094

28.9

%

Amortization of acquired intangible assets

(514

)

(824

)

(2,048

)

(7,176

)

Stock-based compensation expense and related employer payroll taxes

(377

)

(759

)

(1,852

)

(4,454

)

Legal and regulatory costs

—

—

—

55

Severance, transition and contract exit costs

(824

)

(81

)

(1,875

)

(655

)

Non-GAAP cost of service revenue (as a percentage of service revenue)

$

59,851

33.2

%

$

48,154

28.1

%

$

226,827

31.7

%

$

187,864

27.1

%

GAAP service revenue margin (as a percentage of service revenue)

$

118,609

65.8

%

$

121,770

71.0

%

$

482,657

67.5

%

$

492,829

71.1

%

Non-GAAP service revenue margin (as a percentage of service revenue)

$

120,324

66.8

%

$

123,434

71.9

%

$

488,432

68.3

%

$

505,059

72.9

%

GAAP cost of other revenue (as a percentage of other revenue)

$

6,627

130.7

%

$

7,173

131.5

%

$

28,101

137.1

%

$

29,704

134.1

%

Stock-based compensation expense and related employer payroll taxes

(79

)

(218

)

(397

)

(1,213

)

Legal and regulatory costs

—

—

—

62

Severance, transition and contract exit costs

(88

)

(195

)

(1,533

)

(581

)

Non-GAAP cost of other revenue (as a percentage of other revenue)

$

6,460

127.4

%

$

6,760

123.9

%

$

26,171

127.7

%

$

27,972

126.3

%

GAAP other revenue margin (as a percentage of other revenue)

$

(1,556

)

(30.7

)%

$

(1,718

)

(31.5

)%

$

(7,608

)

(37.1

)%

$

(7,557

)

(34.1

)%

Non-GAAP other revenue margin (as a percentage of other revenue)

$

(1,389

)

(27.4

)%

$

(1,305

)

(23.9

)%

$

(5,678

)

(27.7

)%

$

(5,825

)

(26.3

)%

GAAP gross margin (as a percentage of total revenue)

$

117,053

63.2

%

$

120,052

67.8

%

$

475,049

64.6

%

$

485,272

67.9

%

Non-GAAP gross margin (as a percentage of total revenue)

$

118,935

64.2

%

$

122,129

69.0

%

$

482,754

65.6

%

$

499,234

69.8

%

Operating Profit:

GAAP income from operations (as a percentage of total revenue)

$

3,330

1.8

%

$

419

0.2

%

$

18,938

2.6

%

$

15,193

2.1

%

Amortization of acquired intangible assets

3,616

3,808

14,203

19,104

Stock-based compensation expense and related employer payroll taxes

4,903

8,615

22,037

41,822

Transaction-related costs

3,249

541

3,445

1,101

Legal and regulatory costs(1)

648

102

3,127

(9,365

)

Severance, transition and contract exit costs

4,018

4,226

13,330

10,592

Non-GAAP operating profit (as a percentage of total revenue)

$

19,764

10.7

%

$

17,711

10.0

%

$

75,080

10.2

%

$

78,447

11.0

%

Net Income (Loss):

GAAP net income (loss) (as a percentage of total revenue)

$

106

0.1

%

$

(5,401

)

(3.1

)%

$

1,648

0.2

%

$

(27,212

)

(3.8

)%

Amortization of acquired intangible assets

3,616

3,808

14,203

19,104

Stock-based compensation expense and related employer payroll taxes

4,903

8,615

22,037

41,822

Transaction-related costs

3,249

541

3,445

1,101

Legal and regulatory costs(1)

648

102

3,127

(9,365

)

Severance, transition and contract exit costs

4,018

4,226

13,330

10,592

Amortization of debt discount and issuance cost

310

321

1,369

2,466

Loss on debt extinguishment

—

113

147

12,325

Gain on warrants remeasurement

(261

)

(1,028

)

(864

)

(2,225

)

Other income

—

—

(926

)

(348

)

Income tax expense effects, net (2)

—

—

—

—

Non-GAAP net income (as a percentage of total revenue)

$

16,589

9.0

%

$

11,297

6.4

%

$

57,516

7.8

%

$

48,260

6.7

%

Interest expense(3, 4)

4,058

4,832

17,322

26,390

Provision (benefit) for income taxes

(134

)

467

1,878

3,149

Depreciation

1,529

1,765

6,609

7,387

Amortization of capitalized internal-use software costs

2,852

2,748

11,456

12,729

Other expense (income), net

(749

)

1,115

(1,636

)

648

Adjusted EBITDA (as a percentage of total revenue)

$

24,145

13.0

%

$

22,224

12.6

%

$

93,145

12.7

%

$

98,563

13.8

%

Shares used in computing net income (loss) per share amounts:

Basic

140,141

132,877

137,669

129,767

Diluted

145,399

138,678

142,629

133,654

GAAP net income (loss) per share - Basic

$

0.00

$

(0.04

)

$

0.01

$

(0.21

)

GAAP net income (loss) per share - Diluted

$

0.00

$

(0.04

)

$

0.01

$

(0.21

)

Non-GAAP net income per share - Basic

$

0.12

$

0.09

$

0.42

$

0.37

Non-GAAP net income per share - Diluted

$

0.11

$

0.08

$

0.40

$

0.36

More News From 8x8, Inc.

8x8 (EGHT - Free Report) came out with quarterly earnings of $0.11 per share, beating the Zacks Consensus Estimate of $0.07 per share. This compares to earnings of $0.08 per share a year ago. These figures are adjusted for non-recurring items.

This quarterly report represents an earnings surprise of +57.14%. A quarter ago, it was expected that this telecommunications services company would post earnings of $0.09 per share when it actually produced earnings of $0.12, delivering a surprise of +33.33%.

Over the last four quarters, the company has surpassed consensus EPS estimates three times.

8x8, which belongs to the Zacks Internet - Software industry, posted revenues of $185.25 million for the quarter ended March 2026, surpassing the Zacks Consensus Estimate by 2.36%. This compares to year-ago revenues of $177.04 million. The company has topped consensus revenue estimates four times over the last four quarters.

The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call.

8x8 shares have added about 21.3% since the beginning of the year versus the S&P 500's gain of 8.1%.

What's Next for 8x8?While 8x8 has outperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock?

There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately.

Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions.

Ahead of this earnings release, the estimate revisions trend for 8x8 was mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here.

It will be interesting to see how estimates for the coming quarters and the current fiscal year change in the days ahead. The current consensus EPS estimate is $0.08 on $182.05 million in revenues for the coming quarter and $0.35 on $739.3 million in revenues for the current fiscal year.

Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Internet - Software is currently in the top 31% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1.

One other stock from the same industry, KANZHUN LIMITED Sponsored ADR (BZ - Free Report) , is yet to report results for the quarter ended March 2026. The results are expected to be released on May 20.

This company is expected to post quarterly earnings of $0.25 per share in its upcoming report, which represents a year-over-year change of +4.2%. The consensus EPS estimate for the quarter has remained unchanged over the last 30 days.

KANZHUN LIMITED Sponsored ADR's revenues are expected to be $302.37 million, up 14.1% from the year-ago quarter.

8x8, Inc. (EGHT) Q4 2026 Earnings Call Transcript

Annual awards recognize channel partners who drove the strongest revenue growth, new customer wins, and year-over-year performance in fiscal year 2026

CAMPBELL, Calif.--(BUSINESS WIRE)--The partners who earned 8x8's top channel honors this year did it the same way: new customers, real growth, and measurable results. 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, named its 2026 Partner Award winners across nine categories spanning contact center, unified communications, CPaaS, distribution, and technology partnerships. The awards recognize partners who drove the strongest revenue growth, net-new customer acquisition, and year-over-year performance during the fiscal year ended March 31, 2026.

The 8x8 Partner Awards are selected annually based on data weighted across total bookings, year-over-year growth rate, and net-new customer acquisitions. Winners are recognized across North America, EMEA, and ANZ.

"Our partners are at the heart of everything we do at 8x8, and this year's award winners represent the very best of what's possible when we go to market together,” said Emily Masterton, Global Head of Channel Sales at 8x8, Inc. “These are the teams who leaned in, pushed hard, and delivered real results for our joint customers. I'm incredibly proud to recognise them, and even more excited about what we're going to build together next."

2026 Award Winners

Agent Partner of the Year

North America: Optus EMEA: Softcat Resell Partner of the Year

North America: Spectrotel EMEA: Wavenet Partner of the Year - ANZ

Arrow Voice and Data Contact Center Partner of the Year

North America: UPSTACK EMEA: Wavenet Partner of the Year - 8x8 Consumption Model

Callmetrics Technology Solutions Distributor of the Year

North America: Intelisys EMEA: Avant Distributor of the Year

North America: Scansource EMEA: Nuvola Growth Partner of the Year

North America: Forge Technology Providers EMEA: Croft ANZ: Ignite Growth Technology Solution Distributor of the Year

AppDirect CX Excellence Technology Solution Distributor of the Year

Telarus Global Technology Partner of the Year

Capacity (formerly Creovai) Reseller Partner of the Year - CPaaS

Fazpass Rising Star Partner of the Year - CPaaS

One Depot The 8x8 Partner Program gives resellers, distributors, agents, and technology partners the tools, training, and support to build and grow a communications practice around the 8x8 Platform for CX. Partners access dedicated channel support, co-marketing resources, and a portfolio that spans contact center, unified communications, and CPaaS, allowing them to address a broad range of customer needs from a single platform. For more information on becoming an 8x8 partner, visit https://www.8x8.com/partners.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

More News From 8x8, Inc.

New Solution Combines Multi-Channel Reach, AI-Powered Orchestration, and Complete Audit Trail to Close the Enterprise Communication Gap for the 70% of Workers Without a Desk

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has introduced 8x8 Resolve, a mobile-first critical communications and incident management solution purpose-built to reach deskless and distributed workers. The solution addresses a persistent gap that many traditional enterprise communication tools have struggled to solve: reliably notifying, tracking, and coordinating the warehouse staff, retail associates, field technicians, and healthcare aides who, according to a report from The Josh Bersin Company, make up an estimated 70% of the global workforce and who are typically the last to know when something goes wrong.

8x8 Resolve delivers alerts simultaneously across SMS, voice, WhatsApp, and the 8x8 Work mobile app, with no corporate email address, device, or app login required. When a critical event occurs, the solution is designed to automatically escalate across channels until each recipient acknowledges. Every event automatically generates a detailed, exportable communication log, giving incident responders, crisis management teams, HR, BCDR, compliance, and every stakeholder involved a complete, auditable record of every interaction. And when the dust settles, that same log becomes an invaluable resource for post-incident review and operational improvement.

The gap most tools miss

When a critical event strikes, a system outage, a safety incident, a building evacuation, most operations and incident managers discover that their communication stack fails them at exactly the wrong moment. Email rarely reaches the floor. Most messaging apps are built for desk workers. Manual call trees break down under pressure. Consumer WhatsApp groups offer limited audit trail capability and limited corporate oversight.

The workers most affected, those without a company-issued device or corporate identity in IT systems, are effectively unreachable through standard enterprise tools. 8x8 Resolve is designed specifically to reach these corporate digital orphans.

"We’ve spent decades over-tooling the C-suite while leaving the frontline to rot in a mess of manual call trees and ignored emails. In a world of infinite noise, messaging is one of the most effective things that actually moves the needle. By the time an email is read, the crisis has already evolved," said Dave Michels, Principal Analyst and Founder at TalkingPointz. "8x8 Resolve stops treating the deskless workforce like an afterthought, using the channels they actually check, SMS, and WhatsApp, to turn chaotic disruptions into orchestrated, audited responses."

How 8x8 Resolve works

8x8 Resolve covers the full incident lifecycle: detection, notification, acknowledgment, escalation, and resolution, in a single solution.

Broad employee reach: Alerts can go simultaneously across SMS, voice, WhatsApp, and the 8x8 Work mobile app. Workers without a corporate email address, company device, or app login can be reached on the phone they already carry. Automated escalation: When a message goes unread, 8x8 Resolve is designed to cascade to the next channel until acknowledgment is confirmed. Set it up once: Workflows trigger automatically via webhook or schedule, and recipient lists stay current through native sync with Microsoft Entra ID, Google Workspace, Okta, and Workday, no manual maintenance required. Employees as incident sensors: Conversational AI lets employees report incidents via SMS or WhatsApp. Structured data is captured without a separate app, form, or training. Exportable communication log: Every event automatically captures a full record of who was notified, on which channel, and when they responded, giving incident responders, crisis management teams, HR, BCDR, and compliance stakeholders a ready-made audit trail that eliminates post-incident reconstruction and supports operational review. Built for resilience: 8x8 Resolve operates independently of corporate email and is designed to remain available when other primary systems go down. Who it’s for

8x8 Resolve is built for incident and operations managers, IT leaders, and business continuity, safety, and compliance teams at mid-market and enterprise organizations, across healthcare, retail, education, utilities, logistics, and manufacturing. In regulated industries, documented notification trails aren't optional, and many current tools may not fully meet that requirement. “Despite an increase in enterprise risk management (ERM) ownership of business continuity management (BCM), rising from 23% in 2020 to 29% in 2025, an alarming 62% of heads of ERM admit that their current BCM plans fail to adequately prepare their organizations for potential disruptions," according to the Gartner® 2025 Resource Guide to Effective Business Continuity Management report1.

"Too many critical events still end with someone asking who got the message and who didn't,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “8x8 Resolve answers that question before it's asked. It is designed to reach every employee on whatever channel they are reachable on, escalates automatically until acknowledgment is confirmed, and produces a complete record of every step. From first alert to confirmed resolution, in one platform. For businesses with distributed or deskless workforces, that's the difference between managing an incident and being managed by one."

Availability

8x8 Resolve is available now for select 8x8 customers. Organizations that have struggled to reach deskless workers during a critical event or that face compliance obligations around documented emergency notification, are encouraged to reach out to their account manager or visit https://www.8x8.com/products/resolve.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

[1] Gartner Resource Guide to Effective Business Continuity Management, Enterprise Risk Management Research Team, 11 September 2025. GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and availability of 8x8 Resolve. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8, 8x8 Resolve, 8x8 Work, and 8x8 Platform for CX and associated brand assets are trademarks or registered trademarks of 8x8, Inc. All rights reserved.

All third-party trademarks are the property of their respective owners.

More News From 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, introduced 8x8 Pulse, a conversational intelligence solution built on a different architectural premise: that intelligence should live where conversations happen, not in another layer of integrations bolted on top. 8x8 Pulse turns the conversations a business already generates into a working source of truth teams can act on, from the executive suite to the account manager. It runs on 8x8's native conversational data foundation, which ingests, governs, structures, and contextualizes business conversations so they can be trusted and used safely at enterprise scale.

Most of what a business actually knows about its customers and its operations lives in conversations the CRM and other traditional systems of record were not primarily designed to capture. What gets said in those conversations, and in the internal exchanges around them, carries the commitments, risks, and signals that influence decisions every day. That information has historically stayed scattered across recordings, transcripts, inboxes, and tickets, and the tools built to surface it tend to add integration overhead rather than serve it.

Inside many organizations, the CRO is managing forecast confidence on the basis of what someone remembered to log. The customer success leader is running Monday's team meeting largely on gut feel. The product leader is reconstructing the roadmap by stitching together voice-of-customer one chat thread at a time. The account manager is hunting for context before calls that may already exist somewhere in the system. Relationship context walks out the door when an account owner leaves.

8x8's conversational data foundation is built to change that pattern. It captures the conversations a business already has, including sales calls, customer success reviews, support escalations, executive briefings, partner check-ins, emails, internal chats, and support tickets, and pairs that signal with telemetry, CRM data, and financial context from across the business. Communication data flows natively from the 8x8 ecosystem and beyond, with governance, audit, and rights management built into the foundation itself. Answers trace back to the source conversations they came from, and identity is resolved across the systems a business already runs. 8x8 Pulse uses that foundation to surface the actual substance of what customers are saying, from product feedback to competitive intelligence to renewal signal, ready to be put to work. Anyone, from the CRO to the account manager, can ask in natural language and see exactly which conversation the answer came from.

“You don't search your own memory, the right thing just surfaces when you need it,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “Companies never had that. They had recordings nobody replays and knowledge that might walk out the door. 8x8 Pulse gives organizations a more human kind of memory: shared, in context, and traceable to the source. We can do this because we were there when the conversation happened, the calls, the meetings, the contact center interactions. We capture it at the source, governed from the first word. Every new conversation connects to the ones before it, the way memories link in your head. You can't bolt that on. You have to be there."

8x8 Pulse meets users in the way that fits their workflow. As a standalone solution, it serves as a dedicated workspace for leaders mining patterns across their business. As an assistant inside Salesforce, the Chrome browser, and 8x8 Work, it brings the same insight into the tools customers already use. As an email digest, it notifies users when key signals surface.

The gap 8x8 Pulse is built to close is measurable. According to Metrigy's Customer Experience Optimization: 2025-26 research study, not having or acting on customer feedback leads to a decline in customer service. At companies with worsening customer service, 32.1% of CX leaders admit they're not doing anything at all or not enough with customer feedback, even as analytics capabilities rank among the top transformation priorities for more than half of companies surveyed.

"CX leaders have more data than ever and less ability to act on it than they need," said Beth Schultz, VP of Research and Principal Analyst at Metrigy. "Complex layered architecture is a problem. With every additional intelligence layer comes integration lag, and by the time the signal surfaces, the conversation is often over. Placing the intelligence where the conversation is, as 8x8 does with Pulse, means fewer handoffs between interaction and insight. That makes for a meaningful architectural difference."

Availability

8x8 Pulse is in early availability for select 8x8 customers. For more details, contact an Account Manager or Customer Success Manager.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and availability of 8x8 Pulse, including anticipated customer benefits, the expected benefits of the conversational data foundation, and future product expansions. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8, 8x8 Pulse, and associated brand assets are trademarks or registered trademarks of 8x8, Inc. All rights reserved. All third-party trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260603379786/en/

Competing against Google, Adobe, and JBL, The Power of You claimed the top AI prize by leading with people over product

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) won Gold in the AI category at The Drum Awards for Marketing Americas for its "The Power of You" brand campaign. The award was presented June 4, 2026, and marks the eighth industry recognition for the campaign since its August 2025 launch – and one of the highest honors in global marketing. 8x8 won the Gold in a category that included finalists Google, JBL, Adobe, and others.

Prior recognitions include Platinum honors from the Pinnacle Marketing & Comms Award, AVA Digital Awards, and MarCom Award, along with Gold, Winner, and Award of Distinction recognitions across the Muse Creative Awards, Hermes Creative Awards, IAC Awards, and Communicator Awards.

In a category where many vendors lead with product features and AI roadmaps, the IT leaders, contact center managers, and CX professionals actually accountable for outcomes had never been the protagonist. The Power of You is 8x8’s answer to that gap, putting real 8x8 customers at the center, using cinematic visuals and generative AI production to bring their work to life at a scale that wasn't previously possible in B2B marketing.

In December 2025, The Power of You reached its clearest proof point. 8x8 brought Genelle Chamberlain, a Service Desk Manager at PrimeSource and Dimora Brands, to Times Square, where her film ran on one of the world's largest screens in front of approximately 220,000 daily visitors. Her husband was there. Members from her Brooklyn office came out to watch. She cried tears of joy.

"This is another strong signal that what we're building at 8x8 is genuinely unique,” said Bruno Bertini, Chief Marketing Officer at 8x8, Inc. “Our brand is built on a real purpose. Putting the spotlight on the leaders who actually do the work, and using modern AI to tell their stories through cinematic scenes. The Power of You is the connective tissue of our strategy. It connects our customers, our partners, our employees, and our analysts around a brand that's actively supporting our company’s transformation and growth."

The campaign was developed in partnership with the creative agency Optimism BH. More can be found at 8x8.com/thepowerofyou.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

More News From 8x8, Inc.

AI-Powered Automatic Quality Evaluations Extend 8x8’s Integrated Workforce Engagement Management Strategy Across the 8x8 Platform for CX

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has seen nearly 3x growth in its workforce management customer base since its early availability announcement of 8x8 Workforce Management (WFM), offered at no additional cost. As organizations replace fragmented, bolt-on workforce tools with capabilities built directly into the 8x8 Platform for CX, the momentum reflects a broader shift in how contact center leaders are thinking about workforce management.

With AI interactions growing triple digits year-over-year, according to 8x8’s Q4 FY26 data, contact centers are increasingly choosing the 8x8 Platform for CX not just to handle customer interactions, but to manage, develop, and optimize the teams behind them — driving adoption of 8x8 WFM, available at no additional cost to 8x8 Contact Center customers, and the newly launched automatic evaluations for 8x8 Quality Management.

"Standalone WFM tools were built for the largest, most complex contact centers in the world – and that left organizations with the hundred-seat operations on the sidelines, making do with spreadsheets and gut instinct,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “That's the gap we're closing. When workforce management is embedded directly in the platform contact center teams are already running, there's no six-figure implementation project, no IT backlog, no second vendor to manage. The hundred-seat contact center has always deserved enterprise-grade WFM — they just never had a version built for them, until now."

WFM adoption hits nearly 3x growth, driven by supervisor self-activation

Between November 2025 and the end of Q4 FY26, 8x8 WFM customer growth across the 8x8 installed base has increased by more than 170%, with adoption concentrated in deployments of 101–250 and 250+ agents. Unlike legacy WFM tools that require months of implementation, IT involvement, and upfront investment, 8x8 WFM can be activated by contact center supervisors themselves typically in minutes, with no IT admin required, and with instant access to up to 12 months of data.

The operational impact is immediate: supervisors gain real-time visibility into staffing gaps and demand patterns, enabling closer alignment between agent schedules and customer volume, reduced wait times, and more time spent coaching rather than firefighting. What once required coordination across IT, operations, and finance teams can now be done independently by the people closest to the customer experience.

For organizations implementing 8x8 WFM, feedback in early evaluation reflects that directly.

“Prior to 8x8 Workforce Management implementation our supervisors were relying on spreadsheets and guesses on how to schedule their staff,” said Genelle Chamberlain, IT Manager at PrimeSource and Dimora Brands. “Oftentimes calls would come in with no one available to answer. But now leaders gain the insight to forecast demand, optimize schedules, and ensure every shift has the right amount of coverage. Call abandonment has dropped and customer satisfaction has soared. The agents don't feel overwhelmed and frustrated and we are staffed to the needs of the business.” “As we pilot the 8x8 WFM tool, we are excited about several promising features,” said Hunain Kalim, Process Support Lead at Oxford University Press. “By feeding directly from live 8x8 queues and contacts, it has the potential to streamline the entire resource planning process across hundreds of queues and multiple teams.” AI-powered quality management: from sampling to 100% coverage

Extending the WFM momentum, 8x8 has also launched 8x8 Quality Management with automatic evaluations, which automatically scores 100% of eligible interactions using AI, complementing manual processes that typically review only a small fraction of calls. Every score is grounded in the actual call transcript, with answer-reference mapping that cites directly from the conversation, giving agents clear visibility into how evaluations were reached and making coaching conversations more objective and productive.

Because 8x8 Quality Management is built on the same unified data foundation as the broader 8x8 Platform for CX, quality insights are connected to the full customer journey, not isolated in a standalone tool. With this in mind, 8x8 Quality Management with automatic evaluations not only saves time by removing unnecessary manual evaluations but also provides a scalable, unified data foundation where insights previously kept siloed can be used for other applications, like smarter routing, in the future.

"The barrier to WFM adoption for SMBs has never been awareness – it's been cost and complexity,” said Layne Haaksma, Senior Research Analyst at Metrigy. “By including core WFM at no charge while offering advanced AI-driven capabilities as optional add-ons, 8x8 creates a natural growth path that aligns with how SMBs actually buy. Our research backs it up: 58.3% of SMBs expect automated scheduling and forecasting to come standard with their platform according to Metrigy’s Workforce Engagement Management 2025-26 global research study. The market was already moving in this direction; 8x8 is leading the charge for its customers."

Together, 8x8 WFM and 8x8 Quality Management represent core components of an integrated Workforce Engagement Management (WEM) strategy that organizations can activate within their existing 8x8 Contact Center subscription without new vendors, complex integrations or IT-led projects typically required for standalone WEM tools.

To learn more, visit 8x8.com/solutions/optimize-your-workforce or explore the 8x8 WFM product tour.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the continued growth and adoption of 8x8 Workforce Management (WFM); the expected capabilities, availability, and benefits of 8x8 Quality Management with automatic evaluations and other AI-powered features; anticipated customer benefits and deployment outcomes; the advantages of an integrated Workforce Engagement Management (WEM) strategy delivered on the 8x8 Platform for CX; and 8x8’s strategic plans for further developing and integrating workforce, quality, and AI capabilities. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expressed or implied by these statements. For a discussion of these risks and uncertainties, please refer to 8x8’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

More News From 8x8, Inc.

8x8 AI Studio Delivers Wave of New Capabilities as Platform Expansion Accelerates 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, continues its rapid expansion of 8x8 AI Studio capabilities since its launch earlier this year, including the addition of multi-LLM model selection, one-click system connectors, voice-driven agent building, and IVR conversion. With its most recent addition, live simultaneous voice translation, 8x8 AI Studio now lets agents and customers speak their own language in real time, across 13 languages, without switching channels, adding interpreters, or interrupting the conversation. It’s now in early availability for customers.

The experience is designed to be immediate and unobtrusive. When a customer speaks in French, Spanish, or Japanese, for example, the agent hears the customer's original voice softened beneath a real-time AI-generated translation in their own language — no lag, no relay interpreter, no separate call. The same works in reverse. Both parties speak naturally and the conversation simply works.

When a customer contacts support in a language the agent doesn't speak, the typical outcomes are a transfer, a callback, or a dropped interaction. Live translation in 8x8 AI Studio changes that. The agent stays on the call, the customer doesn't repeat themselves, and the interaction resolves instead of escalating.

Live translation runs directly within the 8x8 AI Studio voice agent and advisor experience — with no third-party interpretation service to connect and no workflow changes required. Translation is handled automatically when a language mismatch is detected. The full interaction — original speech and translated output — is captured in the call record and the live advisor interface. Supervisors reviewing sessions see both, so quality assurance does not depend on guesswork about what was said.

Live translation builds on the AI model improvements already in 8x8 AI Studio — specifically the more accurate transcription of accented and non-native speech introduced with the recent addition of OpenAI's GPT-Realtime-2. That accuracy is what makes the experience more reliable across languages, not just common ones.

Since launch, 8x8 AI Studio has delivered several capabilities that change how organizations build, deploy, and run AI agents in production, such as:

Every agent runs on the right model for the job across both voice and text channels, because Claude, Gemini, Grok, and ChatGPT are all selectable per agent with no platform change required to switch. Agents take action inside the systems customers already run, with one-click connectors to HubSpot, Slack, Stripe, Atlassian, Twilio, GitHub, Asana, Figma, Intercom, Dropbox, and ClickUp available out of the box, no integration project required. Businesses move off legacy phone-tree IVRs without rebuilding from scratch, because the Builder reads existing 8x8 auto-attendants and converts them into AI Studio call flows it can then improve. Agents are built and edited by speaking instead of typing, because the Builder transcribes push-to-talk dictation, cleans up filler and self-corrections, and drops the text in for review before anything is sent. Customers reach an agent right on the website by voice or text, can share an image when words are not enough, and get connected to a live agent the moment they need one, all from a single embeddable widget. “I’ve spent much of my life living abroad, and I know from experience how isolating a language barrier can be,” said Emil Ivov, VP of Product for Video Platform and Services at 8x8, Inc. “As an international student in France, even simple tasks like contacting a service provider or calling customer support could feel overwhelming. Those challenges still affect millions of people every day. With real-time translation in 8x8 AI Studio, we’re helping organizations communicate with customers in their preferred language, making support more accessible, more natural, and more human.”

Live voice translation in 8x8 AI Studio is available now for customers in early availability. For more information, visit docs.8x8.studio or contact your 8x8 account team.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and availability of real-time AI translation features on the 8x8 Platform for CX, anticipated customer benefits and deployment outcomes across 13 languages, the advantages of multi-LLM AI architecture and integrations with HubSpot, Slack, and Stripe, and expected enhancements to customer experience and contact center performance. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260611971199/en/