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2026-08-31 10:43 16d ago
2026-08-27 10:00 20d ago
8x8 AI Studio téměř 9× zvýšilo interakce zákazníků
EGHT 8x8
FMP Stock News 78
Original source text
8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, reported that the customer interactions powered by 8x8 AI Studio have grown nearly 9x since its early availability launch in April 2026. Organizations across more than a dozen industries are already building and deploying AI agents in production on the 8x8 Platform for CX. That same breadth now extends to compliance: GDPR compliance and HIPAA-readiness mean 8x8 AI Studio is geared for regional and regulatory requirements.

What customers are building

None of the teams behind this growth are AI specialists. They describe what they need in plain language and have an agent working within days, with no IT project attached. Pricing is consumption-based, so teams pay only for what they use, with budget alerts and spend visibility down to the individual app and agent.

PrepayPower, Ireland’s leading pay-as-you-go electricity, gas, broadband and home heating provider, started with priority call routing and expanded to quality scoring across every completed call on the same platform.

"We started by solving one problem and kept going because it kept working," said Geoff Keenan, Digital Transformation Manager at PrepayPower. "Our highest-value customers get to the front of the queue without anyone touching it, and it worked so well we had to rethink how we staffed those queues. Every inbound call gets categorized and after-hours customers aren't left waiting. It's going to be very transformative for us, and honestly it already is."

LSH Auto, one of the UK's largest luxury automobile dealer groups, built reception coverage, customer routing, and everyday query handling across its locations without additional resources.

"We wanted our phones to do more than pass calls along, we wanted them to understand who's calling and why," said Chris Gensmantel, Chief Information Officer at LSH Auto. "With 8x8 AI Studio we built an agent that answers across our sites, identifies our high-value customers, and gets them to the right person quickly, while handling everyday questions like department hours on its own. It's genuinely clever, and it frees our team to look after the customers in front of them."

PrimeSource, a specialty branded building products company, built an internal IT triage agent in hours that answers employee questions, creates tickets automatically, and integrates directly with their IT ticketing system.

"What sold us on 8x8 AI Studio is that it isn't a one-trick pony," said Genelle Chamberlain, IT Manager at PrimeSource and Dimora Brands. "We use it across chat, web, email, and phone, all from one place. It's genuinely easy to work with, you guide the agent in plain language, set clear boundaries, and if it doesn't know something it asks rather than guessing. For us it's taking the repetitive fact-finding off our technicians so they can spend their time on the work that actually needs them."

Speed explains the pattern: an agent that once required several scoping calls and an extended implementation calendar along with professional services teams, now goes live inside a work week, so expanding is as easy as starting.

Easier for partners to position and deploy

8x8 AI Studio also extends new capabilities to partners managing 8x8 AI Studio on behalf of their own customers. Consolidated invoicing means partners running multiple customer accounts get one bill across their entire book of business instead of reconciling usage account by account. And a shared credit pool lets partners allocate spend across their customers themselves, shifting capacity where it's needed without a call to 8x8. Together with flexible commercial terms built for partners operating at scale, these updates turn 8x8 AI Studio into infrastructure partners can build a business on, not just a tool they resell.

The bigger shift

Analysts have been tracking this shift for some time. Organizations consistently say they would rather build their own AI agents than buy an off-the-shelf tool, and demand has never been the barrier. It’s been the integration work standing between the idea and a working agent.

"Metrigy's research shows that nearly 72% of organizations prefer custom AI agents — built internally or by partners — to ensure trust and leverage company-specific expertise, yet traditional AI agent solutions have required costly coding skills or complex drag-and-drop workflows that put that capability out of reach for most teams," said Irwin Lazar, President & Principal Analyst at Metrigy. "8x8 AI Studio directly addresses this gap by enabling anyone to build and deploy agents through natural language conversation, reflecting the broader democratization of AI that our data shows is now a top enterprise priority. With the vast majority of organizations in our 2026 study planning to deploy AI agents this year, 8x8's natural language approach is well-timed to help enterprises rapidly move from Agentic AI experimentation to production at scale.”

That integration gap is exactly what 8x8 AI Studio continues to close.

New capabilities extend what teams can build

One agent, every channel. An agent created once now runs across voice, SMS, WhatsApp, 8x8 Work, and an embeddable web widget; wherever businesses talk to customers. Teams stop building the same agent channel by channel, and versions stop drifting apart.Callers stop repeating themselves. Agents meet returning callers with the full history of every prior conversation, resolving issues faster and steering frustrated repeat callers away from the script that failed them last time.One record, no matter who answered. For contact centers running people and AI agents side by side, AI assistance now deploys directly to 8x8 Contact Center queues, surfacing answers and logging notes during live calls. Every summary lands in the interaction history supervisors already review.Agent-backed apps, no separate login. Organizations can put an AI agent behind an authenticated web app, whether it’s an internal dashboard, a customer portal, or another agent-backed tool, using 8x8 single sign-on or one-time codes. No separate authentication provider required."Everyone has seen the AI demo,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “Far fewer have seen AI survive contact with production, because between the two sits an integration project most organizations were never staffed to run. 8x8 AI Studio removed that project entirely, and the result is months of customers building agents themselves, in plain language, on infrastructure they already trust, and putting them to work in days. AI that demos well was never the hard part. AI that holds up in production, at this pace and across this many industries, is."

8x8 AI Studio remains available in early access for 8x8 customers, with no additional licensing required to access and a free tier for building and testing agents. To learn more, visit 8x8.com/products/ai-studio or connect with your 8x8 Channel Partner, Account Manager or Customer Success Manager.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

8x8 AI Studio supports compliance with GDPR and HIPAA through privacy practices, design, and the applicable Data Processing Addendums and Business Associate Agreements.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the capabilities, features, and expected benefits of 8x8 AI Studio; the anticipated availability, pricing, and adoption of 8x8 AI Studio; customer use cases and deployment outcomes; and the expected advantages of native AI integration on the 8x8 Platform for CX. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8x8 undertakes no obligation to update any forward-looking statements.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260827647127/en/
2026-08-07 05:25 1mo ago
2026-08-06 09:00 1mo ago
8x8 spouští čtyřúrovňový program pro resellery
EGHT 8x8
FMP Stock News 72
Original source text
New Four-Tier Structure Aligns 8x8’s Partner and Company Success; Direct Resellers Earn Tier-Based Rebates and Dedicated Account Support

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has introduced a new partner program for its direct resell channel that rewards customer retention and expansion, in addition to new business activity.

The shift reflects a fundamental change in how 8x8 measures partner success, looking at new business growth as well as retention and opportunities with existing customers. Under the new four-tier structure - Authorized, Silver, Gold, and Platinum - direct resellers can earn financial rewards according to their tier level and gain full access to the 8x8 supporting teams. Monthly performance dashboards provide real-time visibility into progress against these metrics.

With the new program, 8x8 ensures support for partners through the full customer journey - landing new business, expanding through multi-product adoption, and retaining their existing customer base.

8x8 has appointed Maryam House to the newly created role of global director of strategic programs. She has spent the past year as 8x8’s senior partner success manager, working directly with resellers. House’s promotion reflects the company’s decision to elevate the partner feedback she has been collecting into executive leadership, and she will work alongside channel leadership to drive results with partners.

“Most partner programs reward activity - but this one rewards outcomes,” said Emily Masterton, Global Head of Channel at 8x8, Inc. “As our business - and the wider industry - have evolved, it's clear that deep customer relationships drive true value, alongside winning new business. This program reflects that shift, with real investment behind it: dedicated channel account managers, outcome-based enablement, co-marketing support, proactive feedback loops through our Centre of Excellence.”

Partners respond

8x8 tested the new program with select partners around the globe. The response has been strong, particularly around the focus on longer-term relationship building and the opportunities it opens up.

“You want partners that understand exactly what you need to deliver for success,” said Michael O'Donnell, Chief Commercial Officer at Opus Technology. “This new 8x8 program delivers on that front because it’s looking at the big picture and going beyond just bringing in more business. I’m looking forward to seeing what we can achieve.”

"Long-term customer relationships are what our business is built on, and the new partner program exemplifies that,” said Rick Dell, CEO of Vertical Communications in the US. “8x8 designed the new partner program around retention and strategic growth, not just new logos alone, which is exactly how we operate. As their only Platinum partner in North America, we've already seen what our partnership with 8x8 can deliver. This program gives us the structure to do a lot more of it."

"The new 8x8 partner program addresses something we've been waiting for: a structure built around our success, not just 8x8's,” said Brend Johnston, Managing Director, Arrow Voice & Data. “It rewards retention and depth of partnership, not just new business, which reflects how we actually run our business at Arrow Voice & Data."

Partners and companies interested in the new partner program should contact their 8x8 representative or contact the team through https://www.8x8.com/your-customers-win for more information.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected availability, performance and market adoption of 8x8 programs and services. Forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from those expressed or implied, including 8x8's ability to execute on its strategies, competitive dynamics in the applicable markets, and macroeconomic conditions affecting small business technology investment. For a more complete description of these and other risk factors, please refer to 8x8's filings with the Securities and Exchange Commission. 8x8 undertakes no obligation to update these statements to reflect events occurring after the date of this press release, except as required by law.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

More News From 8x8, Inc.
2026-08-05 05:18 1mo ago
2026-08-04 16:02 1mo ago
8x8 hlásí prudký růst přijetí AI a Engage
EGHT 8x8
FMP Stock News 86
Original source text
AI Solution Adoption More Than Doubled Year-Over-Year; Engage Customer Base Grew 247%; Communication API Interactions Accelerate Across Every Channel

CAMPBELL, Calif.--(BUSINESS WIRE)--The pressure on customer experience teams isn't letting up: more interactions, tighter staffing, higher expectations. First quarter results from 8x8, Inc.'s fiscal year 2027 show organizations are responding by deploying AI that reduces interaction volume, meets customers on their preferred digital channels, and consolidates communications on a platform built to scale. Usage-based revenue, which includes communication APIs, AI solutions, digital channels, and telecom, continued its strong growth trajectory from Q4 FY26 with a 63 % year-over-year increase in Q1 FY27.

8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, released Q1 FY27 momentum metrics for its AI-powered customer experience and communications API solutions.

In Q1, customer adoption of AI solutions – including 8x8 AI Studio and 8x8 Intelligent Customer Assistant – grew 121% year-over-year. 8x8 Engage, 8x8's purpose-built solution for frontline and non-desk workers, expanded its customer base more than 247% year-over-year. The pattern is consistent: customers are deploying these tools, and they're using them.

"AI adoption more than doubled, and it's showing up in live customer conversations, not pilots," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "We're investing on both sides: the AI our customers deploy, and the infrastructure underneath that routes, processes, and governs every interaction in real time. That combination is what lets them run AI-first CX at enterprise scale, and the numbers reflect it."

AI adoption continues to climb

Demand for AI-driven customer experience tools continued to accelerate in Q1 FY27, with significant growth in both adoption and usage across 8x8 Intelligent Customer Assistant, 8x8 AI Studio, and 8x8 Engage solutions:

Customer adoption of AI solutions, including 8x8 AI Studio and 8x8 Intelligent Customer Assistant, increased 121% year-over-year and 68% quarter-over-quarter. The number of customers adopting 8x8 Engage grew more than 247% year-over-year and 33% quarter-over-quarter. Total 8x8 Intelligent Customer Assistant interactions – across digital, voice, and auto attendant channels – grew more than 88% year-over-year from Q1 FY26 to Q1 FY27. Voice AI interactions grew more than 106% year-over-year from Q1 FY26 to Q1 FY27. Communication API growth by channel

Organizations are expanding their use of 8x8 communication APIs to reach customers across SMS, voice, and messaging channels:

Total 8x8 communication API interactions across messaging, voice, and video channels grew 24% year-over-year from Q1 FY26 to Q1 FY27 and over 18% quarter-over-quarter. 8x8 communication API SMS interactions increased nearly 20% quarter-over-quarter from Q4 FY26 to Q1 FY27. 8x8 communication API messaging interactions – including WhatsApp, RCS, Viber, Zalo, and LINE – grew more than 112% year-over-year from Q1 FY26 to Q1 FY27. 8x8 communication API voice interactions increased more than 151% year-over-year from Q1 FY26 to Q1 FY27. Customer validation

As of July 1, 2026, 8x8 has an Overall Rating of 4.6 out of 5 across the Unified Communications as a Service, Contact Center as a Service, and Communications Platform as a Service markets, based on 60 reviews on Gartner Peer Insights™.

8x8 continues to build on that customer response with product updates that expand access to AI, automation, and communications capabilities across the organization.

Platform innovations in Q1 FY27

Recent product updates extend the 8x8 Platform for CX to every corner of the organization, bringing enterprise-grade intelligence and automation to every team: 8x8 Pulse, available now for select 8x8 customers, captures and indexes interactions across calls, meetings, emails, and support tickets, making conversation data searchable and actionable across the organization rather than siloed to individual teams. 8x8 Resolve, available now for select 8x8 customers, is a new critical communications solution that delivers incident and emergency alerts to frontline workforces through the same platform they use for daily work, reducing the need for separate alerting tools. 8x8 AI Routing, available now for select 8x8 customers, dynamically matches customers to the best-qualified expert across the organization – not only agents in the contact center – and uses interaction data, including transcripts, sentiment, and historical patterns, to automate skills configuration so teams can begin realizing value at deployment rather than after months of manual setup. 8x8 AI Studio now supports multiple AI models, voice-powered agent building, and one-click connectors to 11 third-party business applications, enabling teams to deploy AI agents with minimal additional vendors or custom development. The new 8x8 App Store provides self-serve capability extensions. A native integration with Synthflow extends AI voice capabilities for joint customers within the existing platform. 8x8 Workforce Management received forecasting and scheduling enhancements available at no additional cost to existing 8x8 Contact Center customers. The 8x8 Platform for CX integrates contact center, unified communications, and CPaaS capabilities into a single platform. Organizations use it to reduce the operational complexity of managing multiple point solutions while meeting customers across whichever channels they prefer.

8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform. Full details are available at trust.8x8.com.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected performance and market acceptance of our products and services. Forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from those expressed or implied, including 8x8's ability to effectively sell and support our products and services, and macroeconomic conditions affecting small business technology investment. For a more complete description of these and other risk factors, please refer to 8x8's filings with the Securities and Exchange Commission. 8x8 undertakes no obligation to update these statements to reflect events occurring after the date of this press release, except as required by law.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved. All other trademarks are the property of their respective owners including WhatsApp (Meta Platforms, Inc.), Viber (Rakuten Group), Zalo (VNG Corporation), LINE (LY Corporation), RCS (GSMA industry standard), and GSMA Open Gateway (GSM Association).

Gartner Peer Insights™, Voice of the Customer: Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

More News From 8x8, Inc.
2026-08-04 22:04 1mo ago
2026-08-04 16:05 1mo ago
8x8 hlásí rekordní tržby a překonala odhady
EGHT 8x8
FMP Stock News 92
Original source text
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, today reported financial results for the first quarter of fiscal year 2027 ended June 30, 2026.

"We delivered a strong start to fiscal 2027, exceeding our guidance for revenue, non-GAAP operating margin and operating cash flow, while continuing to build momentum across the business," said Samuel Wilson, Chief Executive Officer at 8x8, Inc. "Organizations are looking for practical ways to use AI to improve customer experiences and employee productivity without adding complexity. Our strategy has been to build a unified platform that brings together communications, customer engagement and AI, making it easier for customers to achieve those outcomes. We are encouraged by the progress we are seeing across the business and remain focused on disciplined execution to drive long-term growth and shareholder value."

First Quarter of Fiscal 2027 Financial Results:

Total revenue increased 5% to $190.2 million, compared to $181.4 million in the first quarter of fiscal 2026. Service revenue increased 5% to $185.3 million, compared to $176.3 million in the first quarter of fiscal 2026. GAAP gross margin was 61%, compared to 66% in the first quarter of fiscal 2026. Non-GAAP gross margin was 62%, compared to 68% in the first quarter of fiscal 2026. GAAP operating income was $4.4 million, compared to $0.6 million in the first quarter of fiscal 2026. Non-GAAP operating income was $18.9 million, compared to $16.3 million in the first quarter of fiscal 2026. GAAP net loss was $1.2 million, compared to $4.3 million in the first quarter of fiscal 2026. Non-GAAP net income was $13.6 million, compared to $10.7 million in the first quarter of fiscal 2026. Cash provided by operating activities was $17.0 million for the first quarter of fiscal 2027, compared to $11.9 million in the first quarter of fiscal 2026. Cash, cash equivalents, and restricted cash were $92.3 million on June 30, 2026, compared to $95.0 million at the end of fiscal 2026. The balance on June 30, 2026 reflects a $14.5 million principal payment on the 2024 Term Loan made during the first quarter of fiscal 2027. Total principal amount of debt outstanding on June 30, 2026 was $309.4 million, compared to $323.9 million at the end of fiscal 2026. A reconciliation of the non-GAAP measures to the most directly comparable GAAP measures and other information relating to non-GAAP measures is included in the supplemental reconciliation at the end of this release.

Recent Business Highlights:

Platform Innovation Highlights

8x8 continued to focus on delivering enterprise-grade intelligence and automation to the entire organization, with new capabilities added to the 8x8 Platform for CX, including:

8x8 Pulse, available now for select 8x8 customers, to capture and index interactions across calls, meetings, emails, and support tickets, making conversation data searchable and actionable across the organization. 8x8 Resolve, available now for select 8x8 customers, is a new critical communications solution that delivers incident and emergency alerts to frontline workforces through the 8x8 Platform for CX, eliminating the need for separate alerting tools. 8x8 AI Routing, available now for select 8x8 customers, to dynamically match customers to the best-qualified expert across the organization and use interaction data, including transcripts, sentiment, and historical patterns, to automate skills configuration, eliminating months of manual setup and stale profiles. Support for multiple AI models, voice-powered agent building, and one-click connectors to third-party business applications in 8x8 AI Studio, enabling teams to deploy AI agents without additional vendors or custom development. The new 8x8 App Store that provides self-serve capability extensions, including AI Studio and 8x8 Workforce Management. A native integration with Synthflow that extends AI voice capabilities for joint customers within the existing platform. Automated assistive quality evaluations and enhanced forecasting and scheduling 8x8 Workforce Management, available at no additional cost to existing 8x8 Contact Center customers. Industry Recognition

Named Best Communications Provider Enterprise and recognized as the Women in Telecoms Champion in the Comms Council UK 2026 Awards. Won the Retail Systems 2026 Awards in the Contact Centre and Digital Service Innovation category. 8x8 Work was named a winner in TMCNet’s 2026 Unified Communications Product of the Year Awards. 8x8 Contact Center was named a winner in CUSTOMER Magazine’s 2026 Contact Center Technology Awards. Recognized in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service. Recognized as a Leader in the Metrigy CCaaS MetriRank 2026. Leadership Updates

Appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer, overseeing the global accounting organization, including financial close and reporting, revenue, payroll and equity, and treasury functions across the U.S., EMEA, and APAC regions. Second Quarter and Fiscal 2027 Financial Outlook

Management provides expected ranges for selected financial and operating metrics based on its evaluation of the current business environment. The Company emphasizes that these expectations are subject to various important cautionary factors referenced in the section entitled "Caution Concerning Forward-Looking Statements" below.

"We continue to execute against a financial model designed to support long-term value creation," said Kevin Kraus, Chief Financial Officer at 8x8, Inc. "As customers increasingly adopt our usage-based communications and AI solutions, revenue mix will continue to evolve. While those offerings carry a different gross margin profile than SaaS software subscriptions, they also expand our market opportunity and contribute meaningful operating profit and cash flow as they scale. Our focus remains on growing operating income dollars, generating cash and allocating capital with discipline."

Second Quarter of Fiscal 2027 Ending September 30, 2026

Service revenue in the range of $180 million to $185 million. Total revenue in the range of $185 million to $190 million. Non-GAAP gross margin in the range of approximately 60.5% to 61.5%. Non-GAAP operating margin in the range of approximately 8.0% to 9.0%. Interest expense of approximately $3.9 million. Cash interest of approximately $5.9 million. Non-GAAP net income per share, diluted, in the range of $0.07 to $0.08, based on a fully-diluted weighted-average share count of approximately 149 million shares. Cash flow from operations in the range of $9 million to $11 million. Fiscal Year 2027 Ending March 31, 2027

Service revenue in the range of $725 million to $745 million. Total revenue in the range of $745 million to $765 million. Non-GAAP gross margin in the range of 60.5% to 61.5%. Non-GAAP operating margin in the range of 8.8% to 9.8%. Non-GAAP net income per share, diluted, in the range of $0.33 to $0.38, based on a fully-diluted weighted-average share count of approximately 150 million shares. Cash flow from operations in the range of $45 million to $52 million. The Company does not reconcile its forward-looking estimates of non-GAAP gross margin to the corresponding GAAP measure of GAAP gross margin, non-GAAP operating margin to the corresponding GAAP measure of GAAP operating margin or non-GAAP net income per share, basic and diluted, to the corresponding GAAP measure of GAAP net income (loss) per share due to the significant variability of, and difficulty in making accurate forecasts and projections with regards to, the various expenses excluded by these metrics. For example, future hiring and employee turnover may not be reasonably predictable, stock-based compensation expense depends on variables that are largely not within the control of nor predictable by management, such as the market price of 8x8 shares, and may also be significantly impacted by events like acquisitions, the timing and nature of which are difficult to predict with accuracy. The actual amounts of these excluded items could have a significant impact on the Company's GAAP gross margin, GAAP operating margin and GAAP net income (loss) per share, basic and diluted. Accordingly, management believes that reconciliations of these forward-looking non-GAAP financial measures to their corresponding GAAP measures are not available without unreasonable effort. See the "Explanation of GAAP to Non-GAAP Reconciliation" below for the definition of non-GAAP operating margin and non-GAAP net income per share, basic and diluted.

Conference Call Information:

Management will host a conference call to discuss earnings results on August 4, 2026 at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The conference call is expected to last approximately 60 minutes. Participants may:

Register to participate in the live call at https://register-conf.media-server.com/register/BIf18cb0ada2f94e8c8a55095f5670b608 Access the live webcast and replay from the Company’s investor relations events and presentations page at https://www.investors.8x8.com/news-events/events-presentations. Participants should plan to dial in or log on 10 minutes prior to the start time. The webcast will be archived on 8x8's website for a period of at least 30 days. For additional information, visit https://www.investors.8x8.com/.

About 8x8 Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8, Engage and associated brand assets are trademarks of 8x8, Inc. All rights reserved. GARTNER and PEER INSIGHTS are registered trademarks and service marks of Gartner, Inc. and/or its affiliates. All rights reserved.

Caution Concerning Forward-Looking Statements:

This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934, as amended. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding: changing industry trends; market opportunities; the potential success and impact of our investments in artificial intelligence (“AI”) technologies; our ability to drive increased platform and multi-product adoption; our ability to increase profitability and cash flow; our position in the market and the direction of our innovation; the expected capabilities, availability and customer reception of our products and services; and our financial outlook, revenue growth, and profitability.

You should not place undue reliance on such forward-looking statements. Actual results could differ materially from those projected in forward-looking statements depending on a variety of factors, including, but not limited to: customer adoption and demand for our products may be lower than we anticipate; the impact of economic downturns on us and our customers; ongoing volatility and conflict in the political environment; general inflationary pressures; competitive dynamics of the cloud communication and collaboration markets in which we compete, as well as our competitors’ use of AI, may change in ways we are not anticipating; third parties may assert ownership rights in our IP, which may limit or prevent our continued use of the core technologies behind our solutions; our customer churn rate may be higher than we anticipate; and our investments in new products and acquisitions may not generate the revenue or efficiencies that we expect. As a result, we could fail to meet the revenue or operating margin targets we forecast in our guidance, for a particular quarter or for the full fiscal year.

For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8 files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8 undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.

Explanation of GAAP to Non-GAAP Reconciliation

The Company has provided in this release financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these Non-GAAP financial measures internally to understand, manage, and evaluate the business, and to make operating decisions. Management believes they are useful to investors, as a supplement to GAAP measures, in evaluating the Company's ongoing operational performance. Management also believes that some of 8x8’s investors use these Non-GAAP financial measures as an additional tool in evaluating 8x8's "core operating performance" in the ordinary, ongoing, and customary course of the Company's operations. Core operating performance excludes items that are non-cash, not expected to recur, or not reflective of ongoing financial results. Management also believes that looking at the Company’s core operating performance provides consistency in period-to-period comparisons and trends.

These Non-GAAP financial measures may be calculated differently from, and therefore may not be comparable to, similarly titled measures used by other companies, which limits the usefulness of these measures for comparative purposes. Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these Non-GAAP financial measures to their most directly comparable GAAP financial measures in the table titled "Reconciliation of GAAP to Non-GAAP Financial Measures". Detailed explanations of the adjustments from comparable GAAP to Non-GAAP financial measures are as follows:

Non-GAAP Costs of Revenue, Costs of Service Revenue and Costs of Other Revenue

Non-GAAP Costs of Revenue includes: (i) Non-GAAP Cost of Service Revenue, which is Cost of Service Revenue excluding amortization of intangible assets, stock-based compensation expense and related employer payroll taxes, transaction-related costs, and certain severance, transition and contract exit costs; and (ii) Non-GAAP Cost of Other Revenue, which is Cost of Other Revenue excluding stock-based compensation expense and related employer payroll taxes, and certain severance, transition and contract exit costs.

Non-GAAP Service Revenue Gross Margin, Other Revenue Gross Margin, and Total Revenue Gross Margin

Non-GAAP Service Revenue Gross Profit and Margin as a percentage of Service Revenue and Non-GAAP Other Revenue Gross Profit and Margin as a percentage of Other Revenue are computed as Service Revenue less Non-GAAP Cost of Service Revenue divided by Service Revenue and Other Revenue less Non-GAAP Cost of Other Revenue divided by Other Revenue, respectively. Non-GAAP Total Revenue Gross Profit and Margin as a percentage of Total Revenue is computed as Total Revenue less Non-GAAP Cost of Service Revenue and Non-GAAP Cost of Other Revenue divided by Total Revenue. Management believes the Company’s investors benefit from understanding these adjustments and from an alternative view of the Company’s Cost of Service Revenue and Cost of Other Revenue, as well as the Company's Service, Other and Total Revenue Gross Margin performance compared to prior periods and trends.

Non-GAAP Operating Profit and Non-GAAP Operating Margin

Non-GAAP Operating Profit excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, transaction-related costs, certain legal and regulatory costs, and certain severance, transition and contract exit costs from Operating Profit. Non-GAAP Operating Margin is Non-GAAP Operating Profit divided by Revenue. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operating performance.

Non-GAAP Net Income and Adjusted EBITDA

Non-GAAP Net Income excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, transaction-related costs, certain legal and regulatory costs, certain severance, transition and contract exit costs, amortization of debt discount and issuance cost, loss on debt extinguishment, gain on remeasurement of warrants, other income and income tax expense effects. Adjusted EBITDA excludes interest expense, provision for income taxes, depreciation, amortization of capitalized internal-use software costs, and other expense (income), net from non-GAAP net income. Management believes the Company’s investors benefit from understanding these adjustments and an alternative view of our net income performance as compared to prior periods and trends.

Non-GAAP Net Income Per Share – Basic and Non-GAAP Net Income Per Share - Diluted

Non-GAAP Net Income Per Share – Basic is Non-GAAP Net Income divided by the weighted-average basic shares outstanding. Non-GAAP Net Income Per Share – Diluted is Non-GAAP Net Income divided by the weighted-average diluted shares outstanding. Diluted shares outstanding include the effect of potentially dilutive securities from stock-based benefit plans and convertible senior notes. These potentially dilutive securities are excluded from the computation of net loss per share attributable to common stockholders on a GAAP basis because the effect would have been anti-dilutive. Stock-based benefit plans are added for the computation of diluted net income per share on a non-GAAP basis in periods when 8x8 has net profit on a non-GAAP basis as their inclusion provides a better indication of 8x8’s underlying business performance. Management believes the Company’s investors benefit by understanding our Non-GAAP net income performance as reflected in a per share calculation as ways of measuring performance by ownership in the Company. Management believes these adjustments offer investors a useful view of the Company’s diluted net income per share as compared to prior periods and trends.

Management evaluates and makes decisions about the Company’s business operations based on Non-GAAP financial information by excluding items management does not consider to be “core costs” or “core proceeds.” Management believes some investors also evaluate our "core operating performance" as a means of evaluating our performance in the ordinary, ongoing, and customary course of our operations. Management excludes the amortization of acquired intangible assets, which primarily represents a non-cash expense of technology and/or customer relationships already developed, to provide a supplemental way for investors to compare the Company’s operations pre-acquisition to those post-acquisition and to those of our competitors that have pursued internal growth strategies. Stock-based compensation expense has been excluded because it is a non-cash expense and relies on valuations based on future conditions and events, such as the market price of 8x8 common stock, that are difficult to predict and/or largely not within the control of management. The related employer payroll taxes for stock-based compensation are excluded since they are incurred only due to the associated stock-based compensation expense. Transaction-related costs consist of external and incremental costs resulting directly from merger and acquisition and strategic investment activities such as legal and other professional services, due diligence, integration, transaction and other closing costs, which are costs that vary significantly in amount and timing. Legal and regulatory costs include litigation and other professional services, as well as certain tax and regulatory liabilities. Severance, transition and contract exit costs include employee termination benefits, executive severance agreements, and cancellation of certain contracts. Debt amortization expenses relate to the non-cash accretion of the debt discount. A loss on debt extinguishment relates to the prepayment of the Company's debt and is primarily due to the write-off of unamortized debt discount and issuance costs. Gains and losses on the remeasurement of warrants are due to changes in the fair value of the Company's detachable warrant liability.

8X8, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)
(Unaudited, in thousands, except per share amounts)

Three Months Ended June 30,

2026

2025

Service revenue

$

185,346

$

176,308

Other revenue

4,824

5,053

Total revenue

190,170

181,361

Cost of service revenue

67,635

53,822

Cost of other revenue

6,164

7,099

Total cost of revenue

73,799

60,921

Gross profit

116,371

120,440

Operating expenses:

Research and development

28,406

28,364

Sales and marketing

58,750

68,184

General and administrative

24,836

23,327

Total operating expenses

111,992

119,875

Income from operations

4,379

565

Interest expense

(4,179

)

(3,968

)

Other income (expense), net

(408

)

364

Loss before provision for income taxes

(208

)

(3,039

)

Provision for income taxes

992

1,276

Net loss

$

(1,200

)

$

(4,315

)

Net loss per share:

Basic and diluted

$

(0.01

)

$

(0.03

)

Weighted average number of shares:

Basic and diluted

141,973

134,809

Comprehensive income (loss)

Net loss

$

(1,200

)

$

(4,315

)

Foreign currency translation adjustment

99

6,258

Comprehensive income (loss)

$

(1,101

)

$

1,943

8X8, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited, in thousands, except per share amounts)

June 30, 2026

March 31, 2026

ASSETS

Current assets:

Cash and cash equivalents

$

90,595

$

93,260

Restricted cash

1,707

1,702

Accounts receivable, net

70,428

57,004

Deferred contract acquisition costs

23,174

25,193

Other current assets

37,809

32,650

Total current assets

223,713

209,809

Property and equipment, net

44,552

45,821

Operating lease, right-of-use assets

28,184

26,672

Intangible assets, net

53,776

57,589

Goodwill

276,408

276,372

Deferred contract acquisition costs, non-current

34,235

34,562

Other assets, non-current

11,938

11,996

Total assets

$

672,806

$

662,821

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

38,121

$

36,714

Accrued and other liabilities

92,065

69,867

Operating lease liabilities

10,693

10,357

Deferred revenue

35,334

36,699

Term loan, current

37,277

39,218

Total current liabilities

213,490

192,855

Operating lease liabilities, non-current

39,473

39,100

Deferred revenue, non-current

247

181

Convertible senior notes, non-current

200,091

199,830

Term loan, non-current

69,985

82,431

Other liabilities, non-current

1,703

1,815

Total liabilities

524,989

516,212

Stockholders' equity:

Preferred stock: $0.001 par value, 5,000 shares authorized, none issued and outstanding as of June 30, 2026 and March 31, 2026, respectively





Common stock: $0.001 par value, 300,000 shares authorized, 143,970 shares and 141,164 shares issued and outstanding at June 30, 2026 and March 31, 2026, respectively

144

141

Additional paid-in capital

1,041,051

1,038,745

Accumulated other comprehensive loss

(6,105

)

(6,204

)

Accumulated deficit

(887,273

)

(886,073

)

Total stockholders' equity

147,817

146,609

Total liabilities and stockholders' equity

$

672,806

$

662,821

8X8, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in thousands)

Three Months Ended June 30,

2026

2025

Cash flows from operating activities:

Net loss

$

(1,200

)

$

(4,315

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation

1,410

1,690

Amortization of intangible assets

3,835

3,501

Amortization of capitalized internal-use software costs

2,856

2,673

Amortization of debt discount and issuance costs

330

336

Amortization of deferred contract acquisition costs

7,051

8,956

Allowance for credit losses

607

290

Operating lease expense, net of accretion

2,595

2,854

Stock-based compensation expense

4,055

6,352

Loss on debt extinguishment

44

81

Gain on remeasurement of warrants

(71

)

(209

)

Other

188

(368

)

Changes in assets and liabilities:

Accounts receivable, net

(14,407

)

(9,503

)

Deferred contract acquisition costs

(4,611

)

(4,471

)

Other current and non-current assets

(9,273

)

(2,997

)

Accounts payable and accrued liabilities

24,979

3,347

Deferred revenue

(1,354

)

3,656

Net cash provided by operating activities

17,034

11,873

Cash flows from investing activities:

Purchases of property and equipment

(694

)

(377

)

Capitalized internal-use software costs

(2,225

)

(4,039

)

Payments for other investing activities

(229

)



Net cash used in investing activities

(3,148

)

(4,416

)

Cash flows from financing activities:

Repurchase of common stock



(1,848

)

Repayment of principal on term loan

(14,500

)

(15,000

)

Other financing activities

(1,684

)

(489

)

Net cash used in financing activities

(16,184

)

(17,337

)

Effect of exchange rate changes on cash

(362

)

2,788

Net decrease in cash and cash equivalents

(2,660

)

(7,092

)

Cash, cash equivalents and restricted cash, beginning of year

94,962

89,324

Cash, cash equivalents and restricted cash, end of period

$

92,302

$

82,232

8X8, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(Unaudited, in thousands, except per share amounts)

Three Months Ended

June 30, 2026

June 30, 2025

Cost of Revenue:

GAAP cost of service revenue (as a percentage of service revenue)

$

67,635

36.5

%

$

53,822

30.5

%

Amortization of acquired intangible assets

(514

)

(507

)

Stock-based compensation expense and related employer payroll taxes

(201

)

(582

)

Transaction-related costs

(33

)



Severance, transition and contract exit costs

91

(944

)

Non-GAAP cost of service revenue (as a percentage of service revenue)

$

66,978

36.1

%

$

51,789

29.4

%

GAAP service revenue gross profit (as a percentage of service revenue)

$

117,711

63.5

%

$

122,486

69.5

%

Non-GAAP service revenue gross profit (as a percentage of service revenue)

$

118,368

63.9

%

$

124,519

70.6

%

GAAP cost of other revenue (as a percentage of other revenue)

$

6,164

127.8

%

$

7,099

140.5

%

Stock-based compensation expense and related employer payroll taxes

(84

)

(147

)

Severance, transition and contract exit costs

(105

)

(353

)

Non-GAAP cost of other revenue (as a percentage of other revenue)

$

5,975

123.9

%

$

6,599

130.6

%

GAAP other revenue gross loss (as a percentage of other revenue)

$

(1,340

)

(27.8

)%

$

(2,046

)

(40.5

)%

Non-GAAP other revenue gross loss (as a percentage of other revenue)

$

(1,151

)

(23.9

)%

$

(1,546

)

(30.6

)%

GAAP gross profit (as a percentage of total revenue)

$

116,371

61.2

%

$

120,440

66.4

%

Non-GAAP gross profit (as a percentage of total revenue)

$

117,217

61.6

%

$

122,973

67.8

%

Operating Profit:

GAAP income from operations (as a percentage of total revenue)

$

4,379

2.3

%

$

565

0.3

%

Amortization of acquired intangible assets

3,835

3,501

Stock-based compensation expense and related employer payroll taxes

4,305

6,909

Transaction-related costs

2,517



Legal and regulatory costs

566

835

Severance, transition and contract exit costs

3,285

4,523

Non-GAAP operating profit (as a percentage of total revenue)

$

18,887

9.9

%

$

16,333

9.0

%

Net Income (Loss):

GAAP net loss (as a percentage of total revenue)

$

(1,200

)

(0.6

)%

$

(4,315

)

(2.4

)%

Amortization of acquired intangible assets

3,835

3,501

Stock-based compensation expense and related employer payroll taxes

4,305

6,909

Transaction-related costs

2,517



Legal and regulatory costs

566

835

Severance, transition and contract exit costs

3,285

4,523

Amortization of debt discount and issuance cost

330

336

Loss on debt extinguishment

44

81

Gain on warrants remeasurement

(71

)

(209

)

Other income (1)



(926

)

Income tax expense effects, net (2)





Non-GAAP net income (as a percentage of total revenue)

$

13,611

7.2

%

$

10,735

5.9

%

Interest expense(3)

3,849

4,558

Provision for income taxes

992

1,276

Depreciation

1,410

1,690

Amortization of capitalized internal-use software costs

2,856

2,673

Other expense (income), net

435

(236

)

Adjusted EBITDA (as a percentage of total revenue)

$

23,153

12.2

%

$

20,696

11.4

%

Shares used in computing net income (loss) per share amounts:

Basic

141,973

134,809

Diluted

147,065

138,569

GAAP net loss per share - Basic and diluted

$

(0.01

)

$

(0.03

)

Non-GAAP net income per share - Basic

$

0.10

$

0.08

Non-GAAP net income per share - Diluted

$

0.09

$

0.08

  (1) Amount includes capitalized interest related to property, plant and equipment from general borrowing costs during the three months ended June 30, 2025.
(2) Non-GAAP adjustments do not have a material impact on our federal income tax provision due to past non-GAAP losses.
(3) Amounts represent contractual interest expense related to our outstanding debt and does not include capitalized interest and amortization of debt discount and issuance costs.

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