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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced the Summer '26 Release - introducing new AI capabilities to help customers take action on customer signals in real time.

Sprinklr (CXM - Free Report) closed the last trading session at $5.41, gaining 0.6% over the past four weeks, but there could be plenty of upside left in the stock if short-term price targets set by Wall Street analysts are any guide. The mean price target of $7.88 indicates a 45.7% upside potential.

The average comprises eight short-term price targets ranging from a low of $6.00 to a high of $12.00, with a standard deviation of $2.4. While the lowest estimate indicates an increase of 10.9% from the current price level, the most optimistic estimate points to a 121.8% upside. More than the range, one should note the standard deviation here, as it helps understand the variability of the estimates. The smaller the standard deviation, the greater the agreement among analysts.

While the consensus price target is highly sought after by investors, the ability and unbiasedness of analysts in setting price targets have long been questionable. And investors making investment decisions solely based on this tool would arguably do themselves a disservice.

However, an impressive consensus price target is not the only factor that indicates a potential upside in CXM. This view is strengthened by the agreement among analysts that the company will report better earnings than what they estimated earlier. Though a positive trend in earnings estimate revisions doesn't give any idea as to how much the stock could surge, it has proven effective in predicting an upside.

Price, Consensus and EPS Surprise

Here's What You May Not Know About Analysts' Price TargetsAccording to researchers at several universities across the globe, a price target is one of many pieces of information about a stock that misleads investors far more often than it guides. In fact, empirical research shows that price targets set by several analysts, irrespective of the extent of agreement, rarely indicate where the price of a stock could actually be heading.

While Wall Street analysts have deep knowledge of a company's fundamentals and the sensitivity of its business to economic and industry issues, many of them tend to set overly optimistic price targets. Are you wondering why?

They usually do that to drum up interest in shares of companies that their firms either have existing business relationships with or are looking to be associated with. In other words, business incentives of firms covering a stock often result in inflated price targets set by analysts.

However, a tight clustering of price targets, which is represented by a low standard deviation, indicates that analysts have a high degree of agreement about the direction and magnitude of a stock's price movement. While that doesn't necessarily mean the stock will hit the average price target, it could be a good starting point for further research aimed at identifying the potential fundamental driving forces.

That said, while investors should not entirely ignore price targets, making an investment decision solely based on them could lead to disappointing ROI. So, price targets should always be treated with a high degree of skepticism.

Why CXM Could Witness a Solid UpsideThere has been increasing optimism among analysts lately about the company's earnings prospects, as indicated by strong agreement among them in revising EPS estimates higher. And that could be a legitimate reason to expect an upside in the stock. After all, empirical research shows a strong correlation between trends in earnings estimate revisions and near-term stock price movements.

For the current year, three estimates have moved higher over the last 30 days compared to no negative revision. As a result, the Zacks Consensus Estimate has increased 4.6%.

Moreover, CXM currently has a Zacks Rank #2 (Buy), which means it is in the top 20% of more than 4,000 stocks that we rank based on four factors related to earnings estimates. Given an impressive externally-audited track record, this is a more conclusive indication of the stock's potential upside in the near term. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .

Therefore, while the consensus price target may not be a reliable indicator of how much CXM could gain, the direction of price movement it implies does appear to be a good guide.

ISG Research recognizes Sprinklr’s Unified-CXM platform for strength across AI, analytics, and customer journey management.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that it has been named an Exemplary Provider in the 2026 ISG Buyers Guide™ for Customer Experience Management and recognized as a Leader in Capability, one of only three providers to earn that distinction.

The ISG Customer Experience Management Buyers Guide evaluated software providers on their ability to meet enterprise requirements across product experience (capability and platform) and customer experience. Sprinklr was rated above the median in both dimensions, resulting in its placement in the “Exemplary” category.

“Customer experience is no longer defined by individual interactions, but by how well companies orchestrate value across the entire customer lifecycle,” said Sprinklr Chief Product and Strategy Officer Karthik Suri. “Being named ‘Exemplary’ and a Capability Leader in this year’s ISG Buyers Guide reinforces our focus on helping enterprises unify engagement, insights, and action on a single AI-native platform.”

According to ISG Research, the CXM market is undergoing a shift from fragmented, department-centric tools to unified platforms that support journey orchestration, AI-driven decisioning, and lifecycle analytics. Sprinklr pioneered the category for Unified-CXM, and the Sprinklr platform is purpose-built to address this shift, enabling organizations to manage customer experiences across the front office in a single system.

“Sprinklr’s strengths come from melding a modern enterprise back-office platform with a series of newer applications specifically targeted to unify and extend control over many of the siloed functions that create fragmented customer experiences,” states Keith Dawson, authoring analyst. “The company’s development pathways have emphasized reliability, strong compliance features, and the creation of natively integrated apps that minimize administrative and deployment headaches.”

As enterprises increasingly prioritize unified approaches to customer experience, the ISG report highlights the importance of platforms that can connect data, teams, and workflows across channels. Sprinklr’s platform is designed to meet these demands, helping global organizations deliver consistent, data-driven experiences at scale.

To learn more, download the full 2026 ISG Buyers Guide™ for Customer Experience Management for detailed insights into how the vendors were evaluated and what enterprise buyers should consider when selecting a CXM platform.

About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

-

Certified for the fifth consecutive year in the United States, and recognised across Bulgaria, Honduras, India, Mexico, the Philippines, South Africa, and the United Kingdom

LONDON--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and FTSE 250 brands, today announced it has earned Great Place To Work® Certification™ in eight countries: Bulgaria, Honduras, India, Mexico, the Philippines, South Africa, the United Kingdom, and the United States. The recognition reflects the strength of a globally aligned, locally relevant culture that supports performance at scale.

Great Place To Work®, the global authority on workplace culture, awards its Certification™ based entirely on direct, confidential employee feedback. Across all certified markets, employees reported a consistently positive experience, highlighting ResultsCX’s ability to foster a unified culture across diverse geographies.

This year’s recognition marks the fifth consecutive Great Place To Work® Certification™ for ResultsCX in the United States. Operations in Bulgaria, Honduras, India, Mexico, the Philippines, and the United Kingdom have also earned the distinction over multiple years, demonstrating a sustained commitment to employee experience. South Africa joins the list for the first time, reflecting the company’s continued progress as it expands its global footprint.

“As we continue to grow globally, sustaining a strong culture is essential to how we scale and perform,” said Gautam Thakkar, Chief Executive Officer, ResultsCX. “This recognition across eight countries reflects the consistency of our people practices, the strength of our leadership, and the accountability we bring to building an environment where teams can do their best work. A high-performing culture is not separate from business results. It is what enables them.”

With more than 24,000 colleagues across 23 global engagement hubs, maintaining a strong and consistent employee experience requires focus and discipline. ResultsCX has invested in leadership capability, career development, well-being initiatives, and inclusion programmes to help employees across regions feel supported, empowered, and aligned to shared values and business goals.

“Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience,” said Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place To Work. “Certification is the only official recognition based entirely on real-time employee feedback about company culture. By earning this recognition, ResultsCX has shown that it stands out as one of the top companies to work for, creating a workplace where employees can thrive.”

About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 24,000+ colleagues and 23 engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.

ResultsCX is backed by ChrysCapital. Founded in 1999, ChrysCapital is one of the largest and most established investment firms investing in India, with ~ $8.5 billion raised across 10 private equity funds, a continuation fund, and a public markets fund. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware and Spectramind.

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr Unveils Next Wave of AI‑Native Customer Experience Innovation with Spring '26 (26.4) Release.

IRVINE, Calif.--(BUSINESS WIRE)-- #alorica--Alorica named a Leader in Everest Group's 2026 Healthcare CXM PEAK Matrix®, reinforcing its position as the #1 CX provider in healthcare.

Looking for a stock that has been consistently beating earnings estimates and might be well positioned to keep the streak alive in its next quarterly report? Sprinklr (CXM - Free Report) , which belongs to the Zacks Technology Services industry, could be a great candidate to consider.

This customer experience software developer has an established record of topping earnings estimates, especially when looking at the previous two reports. The company boasts an average surprise for the past two quarters of 31.67%.

For the last reported quarter, Sprinklr came out with earnings of $0.13 per share versus the Zacks Consensus Estimate of $0.1 per share, representing a surprise of 30.00%. For the previous quarter, the company was expected to post earnings of $0.09 per share and it actually produced earnings of $0.12 per share, delivering a surprise of 33.33%.

Price and EPS Surprise

For Sprinklr, estimates have been trending higher, thanks in part to this earnings surprise history. And when you look at the stock's positive Zacks Earnings ESP (Expected Surprise Prediction), it's a great indicator of a future earnings beat, especially when combined with its solid Zacks Rank.

Our research shows that stocks with the combination of a positive Earnings ESP and a Zacks Rank #3 (Hold) or better produce a positive surprise nearly 70% of the time. In other words, if you have 10 stocks with this combination, the number of stocks that beat the consensus estimate could be as high as seven.

The Zacks Earnings ESP compares the Most Accurate Estimate to the Zacks Consensus Estimate for the quarter; the Most Accurate Estimate is a version of the Zacks Consensus whose definition is related to change. The idea here is that analysts revising their estimates right before an earnings release have the latest information, which could potentially be more accurate than what they and others contributing to the consensus had predicted earlier.

Sprinklr currently has an Earnings ESP of +3.45%, which suggests that analysts have recently become bullish on the company's earnings prospects. This positive Earnings ESP when combined with the stock's Zacks Rank #3 (Hold) indicates that another beat is possibly around the corner. We expect the company's next earnings report to be released on June 3, 2026.

When the Earnings ESP comes up negative, investors should note that this will reduce the predictive power of the metric. But, a negative value is not indicative of a stock's earnings miss.

Many companies end up beating the consensus EPS estimate, but that may not be the sole basis for their stocks moving higher. On the other hand, some stocks may hold their ground even if they end up missing the consensus estimate.

Because of this, it's really important to check a company's Earnings ESP ahead of its quarterly release to increase the odds of success. Make sure to utilize our Earnings ESP Filter to uncover the best stocks to buy or sell before they've reported.

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced the acquisition of ViralMoment, an AI-powered social video intelligence and analytics solution.

Wall Street analysts expect Sprinklr (CXM - Free Report) to post quarterly earnings of $0.10 per share in its upcoming report, which indicates a year-over-year decline of 16.7%. Revenues are expected to be $215.96 million, up 5.1% from the year-ago quarter.

The current level reflects no revision in the consensus EPS estimate for the quarter over the past 30 days. This demonstrates how the analysts covering the stock have collectively reappraised their initial projections over this period.

Before a company announces its earnings, it is essential to take into account any changes made to earnings estimates. This is a valuable factor in predicting the potential reactions of investors toward the stock. Empirical research has consistently shown a strong correlation between trends in earnings estimate revisions and the short-term price performance of a stock.

While investors typically use consensus earnings and revenue estimates as indicators of quarterly business performance, exploring analysts' projections for specific key metrics can offer valuable insights.

Given this perspective, it's time to examine the average forecasts of specific Sprinklr metrics that are routinely monitored and predicted by Wall Street analysts.

According to the collective judgment of analysts, 'Revenue- Subscription' should come in at $193.51 million. The estimate indicates a year-over-year change of +5.1%.

The consensus among analysts is that 'Revenue- Professional services' will reach $22.40 million. The estimate suggests a change of +4.8% year over year.

Analysts predict that the 'Gross Margin - Subscription' will reach 74.7%. The estimate compares to the year-ago value of 77.0%.

View all Key Company Metrics for Sprinklr here>>>

Over the past month, shares of Sprinklr have returned +8.9% versus the Zacks S&P 500 composite's +6% change. Currently, CXM carries a Zacks Rank #3 (Hold), suggesting that its performance may align with the overall market in the near future. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .

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Sprinklr: Has the smoke cleared to buy back in? Sprinklr NYSE: CXM reported first-quarter fiscal 2027 results that topped management’s expectations, with executives pointing to improving renewal trends, stronger enterprise engagement and growing demand for the company’s AI-native customer experience platform.

President and Chief Executive Officer Rory Read said total revenue rose 7% year over year to $219.5 million, while subscription revenue increased 6% to $194.8 million. Non-GAAP operating income was $31.7 million, representing a 14% non-GAAP operating margin.

Get Sprinklr alerts:

3 customer engagement stocks you need to watch“We are making meaningful progress in building a stronger, more customer-centric company,” Read said, adding that actions taken since his arrival are beginning to translate into “meaningful and tangible momentum.”

Renewals Improve as Transformation Continues Read said Sprinklr remains in the second phase of its multi-year transformation, which the company calls “transition and execution.” That phase is expected to continue through fiscal 2027, with the company aiming to enter an “acceleration” phase as it heads into fiscal 2028.

Sprinklr Gets Targets Raised By Analysts, Here's Why Management said renewal rates improved in the quarter, with Read noting that Sprinklr achieved its best renewal rates since fiscal 2024. Chief Financial Officer Anthony Coletta said the company’s first-quarter renewal rate was its highest in more than two years, and that a majority of renewal dollars came from multi-year deals.

Coletta said subscription revenue-based net dollar expansion was 104% in the quarter, marking the second consecutive quarter of steady improvement after a period of stabilization. He also said the net dollar expansion rate for Sprinklr’s $1 million customer cohort was 115% in the quarter, though the company will no longer disclose the $1 million customer count metric because it is not a focus internally or tied to sales incentives.

Sprinklr’s total remaining performance obligation crossed $1 billion for the first time, reaching $1.04 billion at the end of the quarter, up 10% year over year and 5% sequentially. Current RPO was $627.1 million, up 5% year over year and 1% sequentially.

AI Products and Enterprise Deals Drive Momentum Read highlighted the largest software deal in Sprinklr’s history, a multi-year platform agreement with a leading global consumer electronics company. In the question-and-answer session, he said the customer had initially used Sprinklr for social capabilities before expanding into service and ultimately taking the platform across 42 divisions globally.

The company also pointed to momentum in customer feedback management, where Read said the market is moving beyond surveys toward unified views across surveys, social channels, contact centers and reviews. He cited a recent seven-figure displacement win that closed in four weeks.

Sprinklr said its AI-native products are gaining traction, with more than 180 AI projects underway. Coletta said annual recurring revenue for AI-native SKUs grew 47% year over year, with outsized growth in agentic contact center intelligence and Copilot products.

Read said one large customer is achieving a 90% containment rate with Sprinklr AI agents, while customers with more than six months of full Copilot deployment are seeing an average 55% reduction in handling times. Another customer automated more than 85% of pre-sales conversations across 11 markets while improving customer satisfaction, according to Read.

The company also announced the acquisition of the team and assets of ViralMoment, an AI-native video analytics company. Read said the deal strengthens Sprinklr’s platform as short-form video becomes a more important channel for brand engagement and discovery.

Middle East Disruption Delays Some Deals Executives said demand remains broadly healthy, though the company experienced pressure in the Middle East during the quarter. In response to an analyst question, Read said approximately $3 million to $4 million of deals slipped in the region.

Read said Sprinklr had to move 54 customers out of a damaged cloud infrastructure environment in the Middle East to Ireland “on the fly.” He praised the company’s teams and customers in the region for operating in a difficult environment and said the pipeline there remains healthy.

“Good news is the environment’s improving, so we’re encouraged and we’re hopeful,” Read said, while cautioning that the situation is not fully resolved.

Guidance Reflects Services Normalization and AI Investment For the second quarter, Sprinklr expects total revenue of $214 million to $215 million, representing 1% year-over-year growth at the midpoint. Subscription revenue is expected to be $193.5 million to $194.5 million, representing 3% growth at the midpoint.

Professional services revenue is expected to decline to approximately $20.5 million in the second quarter, down 13% year over year. Coletta said the services line has been trending lower as the company completes large global projects and progresses with previously challenged accounts.

Sprinklr expects second-quarter non-GAAP operating income of $29.5 million to $30.5 million and non-GAAP net income of approximately $0.10 per diluted share.

For the full fiscal year, the company raised its subscription revenue outlook to $779.5 million to $781.5 million, representing 3% growth at the midpoint. Total revenue is expected to be $866.5 million to $868.5 million, representing 1% growth at the midpoint. Full-year non-GAAP operating income is expected to be $139 million to $141 million, or a 16% non-GAAP operating margin.

Coletta said the operating income outlook reflects lower services revenue, incremental AI investment and the impact of ViralMoment. He said the company expects operating income to improve gradually in the second half as efficiency gains take hold.

Management Points to Fiscal 2028 Acceleration Read said Sprinklr is seeing stronger customer engagement from its “Project Bear Hug” initiative, which focuses on improving relationships with larger customers. He said the company has seen double-digit improvements in renewal rates in cohorts where the initiative has been applied and is now extending similar efforts to smaller accounts through a program called “Cornerstone.”

Looking ahead, Read said the company is focused on paying down technical debt, improving enterprise-grade execution and expanding AI adoption. He framed fiscal 2027 as a transition year, with the goal of entering a stronger growth phase by the end of the year or the start of fiscal 2028.

“These things take time,” Read said. “I think we’re making good progress, and we’re really on track to where I expect to be at this point.”

About Sprinklr NYSE: CXMSprinklr, Inc NYSE: CXM is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.

Sprinklr's platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.

This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected].

Should You Invest $1,000 in Sprinklr Right Now?Before you consider Sprinklr, you'll want to hear this.

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Sprinklr is identified as a value trap amid deteriorating fundamentals and sharply slowing revenue growth. CXM has underperformed the S&P 500, declining ~25% since January while the broader market reached new highs. Though cheap at

Shares of Sprinklr (CXM - Free Report) have gained 0.9% over the past four weeks to close the last trading session at $5.38, but there could still be a solid upside left in the stock if short-term price targets of Wall Street analysts are any indication. Going by the price targets, the mean estimate of $7.88 indicates a potential upside of 46.5%.

The mean estimate comprises eight short-term price targets with a standard deviation of $2.4. While the lowest estimate of $6.00 indicates an 11.5% increase from the current price level, the most optimistic analyst expects the stock to surge 123.1% to reach $12.00. It's very important to note the standard deviation here, as it helps understand the variability of the estimates. The smaller the standard deviation, the greater the agreement among analysts.

While the consensus price target is a much-coveted metric for investors, solely banking on this metric to make an investment decision may not be wise at all. That's because the ability and unbiasedness of analysts in setting price targets have long been questionable.

But, for CXM, an impressive average price target is not the only indicator of a potential upside. Strong agreement among analysts about the company's ability to report better earnings than they predicted earlier strengthens this view. While a positive trend in earnings estimate revisions doesn't gauge how much a stock could gain, it has proven to be powerful in predicting an upside.

Price, Consensus and EPS Surprise

Here's What You Should Know About Analysts' Price TargetsAccording to researchers at several universities across the globe, a price target is one of many pieces of information about a stock that misleads investors far more often than it guides. In fact, empirical research shows that price targets set by several analysts, irrespective of the extent of agreement, rarely indicate where the price of a stock could actually be heading.

While Wall Street analysts have deep knowledge of a company's fundamentals and the sensitivity of its business to economic and industry issues, many of them tend to set overly optimistic price targets. Are you wondering why?

They usually do that to drum up interest in shares of companies that their firms either have existing business relationships with or are looking to be associated with. In other words, business incentives of firms covering a stock often result in inflated price targets set by analysts.

However, a tight clustering of price targets, which is represented by a low standard deviation, indicates that analysts have a high degree of agreement about the direction and magnitude of a stock's price movement. While that doesn't necessarily mean the stock will hit the average price target, it could be a good starting point for further research aimed at identifying the potential fundamental driving forces.

That said, while investors should not entirely ignore price targets, making an investment decision solely based on them could lead to disappointing ROI. So, price targets should always be treated with a high degree of skepticism.

Why CXM Could Witness a Solid UpsideThere has been increasing optimism among analysts lately about the company's earnings prospects, as indicated by strong agreement among them in revising EPS estimates higher. And that could be a legitimate reason to expect an upside in the stock. After all, empirical research shows a strong correlation between trends in earnings estimate revisions and near-term stock price movements.

For the current year, one estimate has moved higher over the last 30 days compared to no negative revision. As a result, the Zacks Consensus Estimate has increased 1.5%.

Moreover, CXM currently has a Zacks Rank #2 (Buy), which means it is in the top 20% of more than 4,000 stocks that we rank based on four factors related to earnings estimates. Given an impressive externally-audited track record, this is a more conclusive indication of the stock's potential upside in the near term. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .

Therefore, while the consensus price target may not be a reliable indicator of how much CXM could gain, the direction of price movement it implies does appear to be a good guide.

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