Sprinklr (CXM - Free Report) reported $213.74 million in revenue for the quarter ended July 2026, representing a year-over-year increase of 0.8%. EPS of $0.11 for the same period compares to $0.13 a year ago.
The reported revenue represents a surprise of -0.36% over the Zacks Consensus Estimate of $214.51 million. With the consensus EPS estimate being $0.10, the EPS surprise was +10%.
While investors closely watch year-over-year changes in headline numbers -- revenue and earnings -- and how they compare to Wall Street expectations to determine their next course of action, some key metrics always provide a better insight into a company's underlying performance.
As these metrics influence top- and bottom-line performance, comparing them to the year-ago numbers and what analysts estimated helps investors project a stock's price performance more accurately.
Here is how Sprinklr performed in the just reported quarter in terms of the metrics most widely monitored and projected by Wall Street analysts:
Gross Margin - Subscription: 74% compared to the 74.1% average estimate based on three analysts.Gross Margin - Professional services: -25% versus -10% estimated by two analysts on average.Revenue- Subscription: $194.85 million versus the three-analyst average estimate of $193.99 million. The reported number represents a year-over-year change of +3.4%.Revenue- Professional services: $18.9 million versus the three-analyst average estimate of $20.52 million. The reported number represents a year-over-year change of -19.8%.View all Key Company Metrics for Sprinklr here>>>
Shares of Sprinklr have returned -5.6% over the past month versus the Zacks S&P 500 composite's +2.1% change. The stock currently has a Zacks Rank #3 (Hold), indicating that it could perform in line with the broader market in the near term.
Sprinklr, Inc. (CXM) Q2 2027 Earnings Call September 2, 2026 8:30 AM EDT
Company Participants
Eric Scro - Vice President of Finance
Rory Read - President, CEO & Director
Anthony Coletta - Chief Financial Officer
Conference Call Participants
Jackson Ader - KeyBanc Capital Markets Inc., Research Division
Arjun Bhatia - William Blair & Company L.L.C., Research Division
Kincaid LaCorte - Citizens JMP Securities, LLC, Research Division
Raimo Lenschow - Barclays Bank PLC, Research Division
Catharine Trebnick - Rosenblatt Securities Inc., Research Division
Mason Marion - Cantor Fitzgerald & Co., Research Division
Elizabeth Elliott - Morgan Stanley, Research Division
Tyler Radke - Citigroup Inc., Research Division
Clark Wright - D.A. Davidson & Co., Research Division
Presentation
Operator
Greetings. Welcome to Sprinklr's Second Quarter Fiscal Year 2027 Call. [Operator Instructions] Please note, this conference is being recorded. I'll now turn the conference over to Eric Scro, Head of Investor Relations.
Eric Scro
Vice President of Finance
Thank you, Operator, and welcome, everyone, to Sprinklr's Second Quarter Fiscal Year 2027 Financial Results Call. Joining us today are Rory Read, Sprinklr's President and CEO, and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation.
Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP.
In addition, during today's call, we'll be making some forward-looking statements about the business and about
Sprinklr, Inc. continues to exhibit decelerating growth rates and uninspiring AI-driven momentum, despite a sector-wide software rebound. CXM's subscription revenue growth is slowing, and backlog growth lags peers, signaling weak customer commitment and limited future revenue visibility. Gross margin compression and increased AI-related costs are undermining profitability, with little evidence of incremental revenue from new features.
Sprinklr NYSE: CXM reported second-quarter fiscal 2027 revenue of $213.7 million, up 1% from a year earlier, as subscription revenue growth offset weaker professional services results. The company said it is continuing a broader transformation intended to improve customer retention, operating execution and long-term growth, while addressing service-delivery profitability issues.
Sprinklr (CXM - Free Report) came out with quarterly earnings of $0.11 per share, beating the Zacks Consensus Estimate of $0.1 per share. This compares to earnings of $0.13 per share a year ago. These figures are adjusted for non-recurring items.
This quarterly report represents an earnings surprise of +10.00%. A quarter ago, it was expected that this customer experience software developer would post earnings of $0.1 per share when it actually produced earnings of $0.11, delivering a surprise of +10%.
Over the last four quarters, the company has surpassed consensus EPS estimates four times.
Sprinklr, which belongs to the Zacks Technology Services industry, posted revenues of $213.74 million for the quarter ended July 2026, missing the Zacks Consensus Estimate by 0.36%. This compares to year-ago revenues of $212.04 million. The company has topped consensus revenue estimates three times over the last four quarters.
The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call.
Sprinklr shares have lost about 2.3% since the beginning of the year versus the S&P 500's gain of 11.5%.
What's Next for Sprinklr?While Sprinklr has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock?
There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately.
Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions.
Ahead of this earnings release, the estimate revisions trend for Sprinklr was mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here.
It will be interesting to see how estimates for the coming quarters and the current fiscal year change in the days ahead. The current consensus EPS estimate is $0.13 on $216.35 million in revenues for the coming quarter and $0.49 on $868.37 million in revenues for the current fiscal year.
Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Technology Services is currently in the bottom 35% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1.
Acuity (AYI - Free Report) , another stock in the same industry, has yet to report results for the quarter ended August 2026. The results are expected to be released on October 1.
This lighting maker is expected to post quarterly earnings of $5.58 per share in its upcoming report, which represents a year-over-year change of +7.3%. The consensus EPS estimate for the quarter has been revised 1% lower over the last 30 days to the current level.
Acuity's revenues are expected to be $1.25 billion, up 3.6% from the year-ago quarter.
NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its second fiscal quarter ended July 31, 2026.
“We delivered solid second quarter results and continued to strengthen the fundamentals of the business,” said Rory Read, President and CEO of Sprinklr. Read continued, “We believe that the pace of our AI innovation, combined with new ARR growth, increasing enterprise adoption, and contracted demand underpinned by total RPO growth, demonstrate that we are making headway on our transformation and positioning Sprinklr for durable growth.”
Second Quarter Fiscal 2027 Financial Highlights
Revenue: Total revenue for the second quarter was $213.7 million, up from $212.0 million one year ago, up 1% year-over-year. Subscription revenue for the second quarter was $194.8 million, up from $188.5 million one year ago, an increase of 3% year-over-year. Operating Income and Margin: Second quarter GAAP operating income was $10.0 million, compared to $16.3 million one year ago. Non-GAAP operating income was $31.3 million, compared to $38.2 million one year ago. Second quarter GAAP operating margin was 5%, compared to 8% one year ago. Non-GAAP operating margin was 15%, compared to 18% one year ago. Net Income Per Share: Second quarter GAAP net income per share, diluted was $0.03, compared to $0.05 one year ago. Non-GAAP net income per share, diluted for the second quarter was $0.11, compared to $0.13 one year ago. Cash, Cash Equivalents, and Marketable Securities: Total cash, cash equivalents, and marketable securities as of July 31, 2026 were $452.9 million. Free cash flow, non-GAAP operating income, non-GAAP operating margin, and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures,” and are reconciled to their closest comparable GAAP measure in the “Reconciliation of Non-GAAP Financial Measures” section below.
Financial Outlook
Sprinklr is providing the following guidance for the third fiscal quarter ending October 31, 2026:
Subscription revenue between $196.0 million and $197.0 million. Total revenue between $215.0 million and $216.0 million. Non-GAAP operating income between $33.5 million and $34.5 million. Non-GAAP net income per share of approximately $0.11, assuming 239 million diluted weighted-average shares outstanding. Sprinklr is providing the following updated guidance for the full fiscal year ending January 31, 2027:
Subscription revenue between $782.5 million and $784.5 million. Total revenue between $866.5 million and $868.5 million. Non-GAAP operating income between $139.0 million and $141.0 million. Non-GAAP net income per share of approximately $0.47, assuming 240 million diluted weighted-average shares outstanding. Non-GAAP Financial Measures
In addition to our results determined in accordance with accounting principles generally accepted in the U.S. (“U.S. GAAP”), we believe that the following non-GAAP financial measures are useful in evaluating our operating performance:
Non-GAAP gross profit and non-GAAP gross margin; Non-GAAP operating income and non-GAAP operating margin; and Non-GAAP net income and non-GAAP net income per share. We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense and related charges; amortization of stock-based compensation expense associated with capitalized internal-use software; amortization of acquired intangible assets; restructuring charges; costs associated with acquisitions; litigation, settlement, and related costs deemed unrelated to our core business operations; facility exit costs; and the estimated tax effect of these non-GAAP adjustments. We believe that it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods.
In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.
However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our condensed consolidated financial statements presented in accordance with U.S. GAAP.
Conference Call Information
Sprinklr will host a conference call today, September 2, 2026, to discuss its second quarter fiscal 2027 financial results, as well as the third quarter and full year fiscal 2027 outlook, at 8:30 a.m. Eastern Time, 5:30 a.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13762253. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.
About Sprinklr, Inc.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Forward-Looking Statements
This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the third quarter and full year fiscal 2027 and our ability to execute on our business transformation and position Sprinklr for durable growth. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: the risk that the potential benefits of the stock repurchase program are not realized; our historical growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products, or keep pace with technological developments, including with respect to artificial intelligence; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party cloud service providers; the sufficiency of our cash, cash equivalents, and marketable securities to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable economic, political, and market conditions, including as a result of public health crises, fluctuations in inflation, interest, and foreign currency rates, the imposition of tariffs in the U.S. and abroad, the recent and any future U.S. government shutdown, or geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2026, filed with the Securities and Exchange Commission (“SEC”) on June 4, 2026, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.
Key Business Metrics
RPO. RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.
cRPO. cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.
Sprinklr, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
July 31,
2026
January 31,
2026
Assets
Current assets:
Cash and cash equivalents
$
231,415
$
162,969
Marketable securities
221,488
339,537
Accounts receivable, net of allowance of $7.5 million and $7.4 million, respectively
172,555
278,081
Prepaid expenses and other current assets
114,739
107,393
Total current assets
740,197
887,980
Property and equipment, net
31,299
33,454
Goodwill and other intangible assets
56,145
50,144
Operating lease right-of-use assets
38,079
43,094
Deferred tax asset, non-current
60,161
70,400
Other non-current assets
125,898
119,989
Total assets
$
1,051,779
$
1,205,061
Liabilities and stockholders’ equity
Liabilities
Current liabilities:
Accounts payable
$
29,638
$
33,781
Accrued expenses and other current liabilities
59,052
91,538
Operating lease liabilities, current
7,295
8,433
Deferred revenue
380,014
420,339
Total current liabilities
475,999
554,091
Deferred revenue, non-current
15,864
12,824
Operating lease liabilities, non-current
34,057
38,299
Other liabilities, non-current
6,382
7,204
Total liabilities
532,302
612,418
Commitments and contingencies
Stockholders’ equity
Class A common stock
4
4
Class B common stock
3
3
Treasury stock
—
(23,831
)
Additional paid-in capital(1)
818,625
922,872
Accumulated other comprehensive loss
(9,760
)
(5,711
)
Accumulated deficit(1)
(289,395
)
(300,694
)
Total stockholders’ equity
519,477
592,643
Total liabilities and stockholders’ equity
$
1,051,779
$
1,205,061
(1) During the first fiscal quarter of fiscal year 2027, the Company changed the presentation of its share repurchase activity within stockholders’ equity from accumulated deficit to additional paid‑in capital. Prior-period balances have been recast to conform to the current-period presentation. This change represents a reclassification within equity only and does not affect total stockholders’ equity, net income, or cash flows.
Sprinklr, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(unaudited)
Three Months Ended July 31,
Six Months Ended July 31,
2026
2025
2026
2025
Revenue:
Subscription
$
194,845
$
188,473
$
389,634
$
372,600
Professional services
18,898
23,567
43,588
44,940
Total revenue
213,743
212,040
433,222
417,540
Cost of revenue:
Subscription(1)
50,880
43,177
101,734
85,363
Professional services(1)
23,672
24,261
49,266
44,706
Total cost of revenue
74,552
67,438
151,000
130,069
Gross profit
139,191
144,602
282,222
287,471
Operating expenses:
Research and development(1)
24,434
23,162
47,794
45,973
Sales and marketing(1)
70,926
70,583
145,857
141,654
General and administrative(1)
34,302
35,569
69,087
69,998
Restructuring(1)
(428
)
(984
)
(1,082
)
15,329
Total operating expenses
129,234
128,330
261,656
272,954
Operating income
9,957
16,272
20,566
14,517
Other income, net
2,789
7,469
8,478
14,399
Income before provision for income taxes
12,746
23,741
29,044
28,916
Provision for income taxes
5,628
11,126
17,745
17,869
Net income
$
7,118
$
12,615
$
11,299
$
11,047
Net income per share, basic
$
0.03
$
0.05
$
0.05
$
0.04
Weighted average shares used in computing net income
235,556
254,391
237,996
255,501
Net income per share, diluted
$
0.03
$
0.05
$
0.05
$
0.04
Weighted average shares used in computing net income
237,840
263,201
240,366
264,442
(1) Includes stock-based compensation expense, net of amounts capitalized, as follows:
Three Months Ended July 31,
Six Months Ended July 31,
(in thousands)
2026
2025
2026
2025
Cost of revenue:
Subscription
$
388
$
223
$
736
$
488
Professional services
566
726
1,344
1,118
Research and development
4,046
4,204
8,220
8,090
Sales and marketing
4,485
6,124
9,282
12,419
General and administrative
10,926
10,027
20,830
19,603
Restructuring
—
—
—
866
Stock-based compensation expense, net of amounts capitalized
$
20,411
$
21,304
$
40,412
$
42,584
Sprinklr, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
Six Months Ended July 31,
2026
2025
Cash flows from operating activities:
Net income
$
11,299
$
11,047
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense
9,147
9,348
Provision for credit losses
685
2,468
Stock-based compensation, net of amounts capitalized
40,412
42,584
Non-cash lease expense
4,281
3,914
Deferred income taxes
10,236
9,822
Net accretion on marketable securities
(871
)
(3,587
)
Other non-cash items, net
4
31
Changes in operating assets and liabilities:
Accounts receivable
105,066
80,987
Prepaid expenses and other assets
(13,324
)
(3,831
)
Accounts payable
(4,321
)
609
Operating lease liabilities
(4,547
)
(4,024
)
Accrued expenses and other liabilities
(35,860
)
(17,615
)
Deferred revenue
(33,661
)
(13,186
)
Net cash provided by operating activities
88,546
118,567
Cash flows from investing activities:
Purchases of marketable securities
(69,018
)
(269,697
)
Proceeds from sales and maturities of marketable securities
187,702
262,629
Purchases of property and equipment
(701
)
(654
)
Capitalized internal-use software
(8,912
)
(7,459
)
Acquisitions, net of cash acquired
(4,860
)
—
Other investing activities
—
(262
)
Net cash provided by (used in) investing activities
104,211
(15,443
)
Cash flows from financing activities:
Proceeds from issuance of common stock upon exercise of stock options
1,269
12,939
Proceeds from issuance of common stock upon ESPP purchases
2,121
2,785
Payments for repurchase of Class A common shares and related excise tax
(125,796
)
(140,845
)
Net cash used in financing activities
(122,406
)
(125,121
)
Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash
(1,789
)
2,295
Net change in cash, cash equivalents, and restricted cash
68,562
(19,702
)
Cash, cash equivalents, and restricted cash at beginning of period
171,508
153,533
Cash, cash equivalents, and restricted cash at end of period
$
240,070
$
133,831
Sprinklr, Inc.
Reconciliation of Non-GAAP Financial Measures
(in thousands)
(unaudited)
Three Months Ended July 31,
Six Months Ended July 31,
2026
2025
2026
2025
Non-GAAP gross profit and gross margin:
U.S. GAAP gross profit
$
139,191
$
144,602
$
282,222
$
287,471
Stock-based compensation expense and related charges(1)
975
955
2,127
1,625
Amortization of stock-based compensation expense - capitalized internal-use software
632
692
1,269
1,341
Non-GAAP gross profit
$
140,798
$
146,249
$
285,618
$
290,437
Gross margin
65
%
68
%
65
%
69
%
Non-GAAP gross margin
66
%
69
%
66
%
70
%
Non-GAAP operating income and operating margin:
U.S. GAAP operating income
$
9,957
$
16,272
$
20,566
$
14,517
Stock-based compensation expense and related charges(2)
20,685
21,450
41,180
42,214
Amortization of stock-based compensation expense - capitalized internal-use software
632
692
1,269
1,341
Litigation costs(3)
172
816
820
1,585
Acquisition-related charges
281
—
281
—
Restructuring costs(4)
(428
)
(984
)
(1,082
)
15,329
Non-GAAP operating income
$
31,299
$
38,246
$
63,034
$
74,986
Operating margin
5
%
8
%
5
%
3
%
Non-GAAP operating margin
15
%
18
%
15
%
18
%
Free cash flow:
Net cash provided by operating activities
$
18,170
$
34,791
$
88,546
$
118,567
Purchase of property and equipment
(373
)
(365
)
(701
)
(654
)
Capitalized internal-use software
(4,679
)
(4,673
)
(8,912
)
(7,459
)
Free cash flow
$
13,118
$
29,753
$
78,933
$
110,454
(1) Employer payroll tax related to stock-based compensation for the periods ended July 31, 2026 and 2025 was immaterial as to the impact to gross profit.
(2) Includes employer payroll tax related to stock-based compensation expense of $0.3 million and $0.1 million for the three months ended July 31, 2026 and 2025, respectively, and $0.8 million and $0.5 million of employer payroll tax related to stock-based compensation expense for the six months ended July 31, 2026 and 2025, respectively.
(3) Relates to litigation, settlement, and related costs deemed unrelated to our core business operations.
(4) Includes employer payroll tax related to restructuring expenses of nil for both the three and six months ended July 31, 2026 and nil and $0.7 million for the three and six months ended July 31, 2025, respectively.
Three Months Ended July 31,
2026
2025
(in thousands)
Per Share-Basic
Per Share-Diluted
(in thousands)
Per Share-Basic
Per Share-Diluted
Non-GAAP net income and earnings per share:
U.S. GAAP net income
$
7,118
$
0.03
$
0.03
$
12,615
$
0.05
$
0.05
Stock-based compensation expense and related charges(1)
20,685
0.09
0.09
21,450
0.08
0.08
Amortization of stock-based compensation expense - capitalized internal-use software
632
—
—
692
—
—
Income tax expense(2)
(3,235
)
(0.01
)
(0.01
)
(760
)
—
—
Litigation costs(3)
172
—
—
816
—
—
Acquisition-related costs
281
—
—
—
—
—
Restructuring costs(4)
(428
)
—
—
(984
)
—
—
Non-GAAP net income
$
25,225
$
0.11
$
0.11
$
33,829
$
0.13
$
0.13
Weighted-average shares outstanding
235,556
237,840
254,391
263,201
Six Months Ended July 31,
2026
2025
(in thousands)
Per Share-Basic
Per Share-Diluted
(in thousands)
Per Share-Basic
Per Share-Diluted
Non-GAAP net income and earnings per share:
U.S. GAAP net income
$
11,299
$
0.05
$
0.05
$
11,047
$
0.04
$
0.04
Stock-based compensation expense and related charges(1)
41,180
0.17
0.17
42,214
0.17
0.16
Amortization of stock-based compensation expense - capitalized internal-use software
1,269
—
—
1,341
—
—
Income tax expense(2)
(848
)
—
—
(5,371
)
(0.02
)
(0.02
)
Litigation costs(3)
820
—
—
1,585
0.01
0.01
Acquisition-related costs
281
—
—
—
—
—
Restructuring costs(4)
(1,082
)
—
—
15,329
0.06
0.06
Non-GAAP net income
$
52,919
$
0.22
$
0.22
$
66,145
$
0.26
$
0.25
Weighted-average shares outstanding
237,996
240,366
255,501
264,442
(1) Includes employer payroll tax related to stock-based compensation of $0.3 million and $0.1 million for the three months ended July 31, 2026 and 2025, respectively, and $0.8 million and $0.5 million for the six months ended July 31, 2026 and 2025, respectively.
(2) Represents the Company’s current and deferred income tax expense commensurate with the non-GAAP measure of profitability using a non-GAAP tax rate of 26% for the three and six months ended July 31, 2026 and 2025. The Company uses an annual tax rate in its computation of the non-GAAP income tax provision and excludes the direct impact of stock-based compensation expense, employer tax costs related to stock-based compensation, intangible amortization expense, amortization of stock-based compensation expense associated with capitalized internal-use software, non-recurring litigation costs, restructuring costs, and settlement of prior year tax positions.
(3) Relates to litigation, settlement, and related costs deemed unrelated to our core business operations.
(4) Includes employer payroll tax related to restructuring expenses of nil for the three and six months ended July 31, 2026 and nil and $0.7 million for the three and six months ended July 31, 2025, respectively.
Sprinklr, Inc. (NYSE:CXM) will release its second earnings report before the opening bell on Wednesday, Sept. 2.
Analysts expect the New York-based company to report quarterly earnings of 10 cents per share, down from 13 cents per share in the year-ago period. The consensus estimate for Sprinklr’s quarterly revenue is $214.44 million. It reported $212.04 million last year, according to Benzinga Pro.
On Aug. 13, Sprinklr named Jordi Ribas to its board of directors.
Sprinklr shares gained 0.6% to close at $8.21 on Monday.
Benzinga readers can access the latest analyst ratings on the Analyst Stock Ratings page. Readers can sort by stock ticker, company name, analyst firm, rating change or other variables.
Let’s have a look at how Benzinga’s most-accurate analysts have rated the company in the recent period.
Citigroup analyst Tyler Radke maintained a Neutral rating and cut the price target from $7 to $6 on June 4, 2026. This analyst has an accuracy rate of 70%. DA Davidson analyst Clark Wright maintained a Neutral rating and lowered the price target from $6.25 to $6 on June 4, 2026. This analyst has an accuracy rate of 70%. Rosenblatt analyst Catharine Trebnick maintained a Buy rating and cut the price target from $12 to $8.5 on June 4, 2026. This analyst has an accuracy rate of 75%. Morgan Stanley analyst Elizabeth Porter maintained an Equal-Weight rating and cut the price target from $10 to $7 on March 16, 2026. This analyst has an accuracy rate of 52%. Citizens analyst Patrick Walravens maintained a Market Outperform rating and slashed the price target from $17 to $11 on March 12, 2026. This analyst has an accuracy rate of 59%. Trending
Considering buying CXM stock? Here’s what analysts think:
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The upcoming report from Sprinklr (CXM - Free Report) is expected to reveal quarterly earnings of $0.10 per share, indicating a decline of 23.1% compared to the year-ago period. Analysts forecast revenues of $214.51 million, representing an increase of 1.2% year over year.
The consensus EPS estimate for the quarter has remained unchanged over the last 30 days. This reflects how the analysts covering the stock have collectively reevaluated their initial estimates during this timeframe.
Before a company announces its earnings, it is essential to take into account any changes made to earnings estimates. This is a valuable factor in predicting the potential reactions of investors toward the stock. Empirical research has consistently shown a strong correlation between trends in earnings estimate revisions and the short-term price performance of a stock.
While investors usually depend on consensus earnings and revenue estimates to assess the business performance for the quarter, delving into analysts' forecasts for certain key metrics often provides a more comprehensive understanding.
In light of this perspective, let's dive into the average estimates of certain Sprinklr metrics that are commonly tracked and forecasted by Wall Street analysts.
The consensus estimate for 'Revenue- Subscription' stands at $193.99 million. The estimate points to a change of +2.9% from the year-ago quarter.
The consensus among analysts is that 'Revenue- Professional services' will reach $20.52 million. The estimate indicates a year-over-year change of -12.9%.
Analysts predict that the 'Gross Margin - Subscription' will reach 74.1%. Compared to the current estimate, the company reported 77.0% in the same quarter of the previous year.
View all Key Company Metrics for Sprinklr here>>>
Shares of Sprinklr have experienced a change of +28.1% in the past month compared to the +4.3% move of the Zacks S&P 500 composite. With a Zacks Rank #3 (Hold), CXM is expected to mirror the overall market performance in the near future. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .
[url="]Sprinklr[/url] (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that the company
Dimensional Fund Advisors LP raised its position in Sprinklr, Inc. (NYSE:CXM – Free Report) by 19.8% during the first quarter, according to the company in its most recent disclosure with the Securities & Exchange Commission. The institutional investor owned 2,648,640 shares of the company’s stock after buying an additional 438,083 shares during the period. Dimensional Fund Advisors LP owned 1.06% of Sprinklr worth $15,891,000 as of its most recent SEC filing.
Other large investors have also recently added to or reduced their stakes in the company. Aster Capital Management DIFC Ltd boosted its stake in Sprinklr by 148.9% in the fourth quarter. Aster Capital Management DIFC Ltd now owns 3,243 shares of the company’s stock worth $25,000 after purchasing an additional 1,940 shares in the last quarter. Larson Financial Group LLC increased its stake in shares of Sprinklr by 24,370.6% in the third quarter. Larson Financial Group LLC now owns 4,160 shares of the company’s stock valued at $32,000 after buying an additional 4,143 shares in the last quarter. Summit Securities Group LLC increased its position in Sprinklr by 210.8% in the 1st quarter. Summit Securities Group LLC now owns 4,572 shares of the company’s stock valued at $27,000 after acquiring an additional 3,101 shares in the last quarter. Empowered Funds LLC acquired a new stake in Sprinklr in the 4th quarter valued at about $38,000. Finally, Kemnay Advisory Services Inc. bought a new position in shares of Sprinklr in the fourth quarter worth about $44,000. 40.19% of the stock is owned by institutional investors.
Sprinklr Price Performance Sprinklr stock opened at $6.87 on Friday. The company’s 50 day simple moving average is $5.63 and its 200 day simple moving average is $5.67. Sprinklr, Inc. has a fifty-two week low of $4.72 and a fifty-two week high of $8.85. The firm has a market capitalization of $1.61 billion, a price-to-earnings ratio of 57.21 and a beta of 0.58.
Sprinklr (NYSE:CXM – Get Free Report) last announced its quarterly earnings results on Wednesday, June 3rd. The company reported $0.11 earnings per share (EPS) for the quarter, beating the consensus estimate of $0.10 by $0.01. Sprinklr had a net margin of 3.29% and a return on equity of 8.13%. The company had revenue of $219.48 million during the quarter, compared to analyst estimates of $215.89 million. During the same quarter in the previous year, the business earned $0.12 EPS. The firm’s revenue was up 6.8% on a year-over-year basis. Sprinklr has set its FY 2027 guidance at 0.480-0.490 EPS and its Q2 2027 guidance at 0.100-0.100 EPS. As a group, analysts predict that Sprinklr, Inc. will post 0.23 EPS for the current fiscal year.
Insider Buying and Selling at Sprinklr In other Sprinklr news, insider Karthik Suri sold 41,852 shares of Sprinklr stock in a transaction dated Wednesday, June 17th. The stock was sold at an average price of $5.14, for a total value of $215,119.28. Following the sale, the insider owned 1,111,472 shares of the company’s stock, valued at $5,712,966.08. This trade represents a 3.63% decrease in their position. The transaction was disclosed in a document filed with the SEC, which is available through the SEC website. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, CEO Rory P. Read sold 143,654 shares of the company’s stock in a transaction dated Tuesday, June 16th. The stock was sold at an average price of $5.30, for a total value of $761,366.20. Following the transaction, the chief executive officer directly owned 3,419,190 shares of the company’s stock, valued at $18,121,707. This represents a 4.03% decrease in their ownership of the stock. The disclosure for this sale is available in the SEC filing. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders sold a total of 324,295 shares of company stock valued at $1,711,168 over the last quarter. 25.18% of the stock is currently owned by corporate insiders.
Wall Street Analysts Forecast Growth Several research analysts have issued reports on the company. Citigroup reduced their price objective on Sprinklr from $7.00 to $6.00 and set a “neutral” rating on the stock in a report on Thursday, June 4th. DA Davidson lowered their price objective on Sprinklr from $6.25 to $6.00 and set a “neutral” rating for the company in a research report on Thursday, June 4th. Weiss Ratings raised Sprinklr from a “sell (d)” rating to a “sell (d+)” rating in a report on Wednesday. Finally, Rosenblatt Securities cut their target price on shares of Sprinklr from $12.00 to $8.50 and set a “buy” rating on the stock in a research report on Thursday, June 4th. Two research analysts have rated the stock with a Buy rating, four have assigned a Hold rating and two have issued a Sell rating to the company. According to MarketBeat.com, the stock presently has an average rating of “Hold” and a consensus price target of $7.79.
Get Our Latest Research Report on Sprinklr
Sprinklr Company Profile (Free Report)
Sprinklr, Inc (NYSE: CXM) is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.
Sprinklr’s platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.
Read More Five stocks we like better than Sprinklr Datadog’s Drop Says More About Expectations Than Earnings D-Wave’s Quantum Breakthrough Couldn’t Save QBTS From a Sell-Off Cloudflare’s Beat-and-Raise Quarter Puts Its AI Edge Story in Focus Solventum Nears Inflection Point As It Begins to Unlock Value Want to see what other hedge funds are holding CXM? Visit HoldingsChannel.com to get the latest 13F filings and insider trades for Sprinklr, Inc. (NYSE:CXM – Free Report).
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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced the Summer '26 Release - introducing new AI capabilities to help customers take action on customer signals in real time.
NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced it has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening and placed furthest on the Completeness of Vision axis and highest on the Ability to Execute axis.
“We’re honored to be recognized as a Leader in the 2026 Gartner Magic Quadrant for Social Media Management and Listening,” said Sprinklr Chief Product Officer, Karthik Suri. “Social has become one of the most immediate signals of customer truth. Just in the U.S., for example, Pew Research reports more than 70% of Americans, more than 245 million people, use social media and most engage across multiple platforms. With similar patterns globally, this makes social one of the most powerful channels for marketing, real-time customer feedback, and brand engagement. Our focus has been on turning that signal into actionable intelligence with AI, so teams can move from reaction to proactive engagement. When you combine unified data, decision context, and the right balance of human and AI, brands don’t just manage conversations – they build trust at scale.”
Sprinklr’s platform brings together social media management and listening in a single system, helping enterprises manage content, engage customers, and turn billions of social interactions into real-time insight.
As social conversations become more fragmented across channels, organizations are under pressure to unify data, governance, and execution. Sprinklr enables brands to replace siloed tools with a connected approach that scales globally while maintaining control and consistency.
With built-in AI agents, copilots, and automation, teams can:
Plan and publish content across global social channels from a unified platform; Prioritize and respond to conversations in real time with AI-assisted workflows; Analyze large volumes of social data to identify trends, sentiment, and risk signals; and Translate social insights into decisions across marketing, care, and customer experience. By connecting listening with engagement, Sprinklr helps organizations move from reactive social management to proactive, insight-led customer experience.
Access the 2026 Gartner Magic Quadrant Report
To learn more about Sprinklr’s positioning and see the full 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening, visit: https://www.sprinklr.com/gartner-mq-smm-2026/.
Gartner Disclaimer:
Gartner, Magic Quadrant for Social Media Management and Listening, Claudia Ratterman, Karen Lee, Tia Zervas, July 6, 2026.
Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Sprinklr (CXM - Free Report) closed the last trading session at $5.41, gaining 0.6% over the past four weeks, but there could be plenty of upside left in the stock if short-term price targets set by Wall Street analysts are any guide. The mean price target of $7.88 indicates a 45.7% upside potential.
The average comprises eight short-term price targets ranging from a low of $6.00 to a high of $12.00, with a standard deviation of $2.4. While the lowest estimate indicates an increase of 10.9% from the current price level, the most optimistic estimate points to a 121.8% upside. More than the range, one should note the standard deviation here, as it helps understand the variability of the estimates. The smaller the standard deviation, the greater the agreement among analysts.
While the consensus price target is highly sought after by investors, the ability and unbiasedness of analysts in setting price targets have long been questionable. And investors making investment decisions solely based on this tool would arguably do themselves a disservice.
However, an impressive consensus price target is not the only factor that indicates a potential upside in CXM. This view is strengthened by the agreement among analysts that the company will report better earnings than what they estimated earlier. Though a positive trend in earnings estimate revisions doesn't give any idea as to how much the stock could surge, it has proven effective in predicting an upside.
Price, Consensus and EPS Surprise
Here's What You May Not Know About Analysts' Price TargetsAccording to researchers at several universities across the globe, a price target is one of many pieces of information about a stock that misleads investors far more often than it guides. In fact, empirical research shows that price targets set by several analysts, irrespective of the extent of agreement, rarely indicate where the price of a stock could actually be heading.
While Wall Street analysts have deep knowledge of a company's fundamentals and the sensitivity of its business to economic and industry issues, many of them tend to set overly optimistic price targets. Are you wondering why?
They usually do that to drum up interest in shares of companies that their firms either have existing business relationships with or are looking to be associated with. In other words, business incentives of firms covering a stock often result in inflated price targets set by analysts.
However, a tight clustering of price targets, which is represented by a low standard deviation, indicates that analysts have a high degree of agreement about the direction and magnitude of a stock's price movement. While that doesn't necessarily mean the stock will hit the average price target, it could be a good starting point for further research aimed at identifying the potential fundamental driving forces.
That said, while investors should not entirely ignore price targets, making an investment decision solely based on them could lead to disappointing ROI. So, price targets should always be treated with a high degree of skepticism.
Why CXM Could Witness a Solid UpsideThere has been increasing optimism among analysts lately about the company's earnings prospects, as indicated by strong agreement among them in revising EPS estimates higher. And that could be a legitimate reason to expect an upside in the stock. After all, empirical research shows a strong correlation between trends in earnings estimate revisions and near-term stock price movements.
For the current year, three estimates have moved higher over the last 30 days compared to no negative revision. As a result, the Zacks Consensus Estimate has increased 4.6%.
Moreover, CXM currently has a Zacks Rank #2 (Buy), which means it is in the top 20% of more than 4,000 stocks that we rank based on four factors related to earnings estimates. Given an impressive externally-audited track record, this is a more conclusive indication of the stock's potential upside in the near term. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .
Therefore, while the consensus price target may not be a reliable indicator of how much CXM could gain, the direction of price movement it implies does appear to be a good guide.
NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that Thomas Addis will join Sprinklr as its Chief Revenue Officer, effective immediately, reporting to Sprinklr President and CEO, Rory Read.
“What stands out to me about Sprinklr is the combination of a powerful platform, a clear strategy, and a team that’s ready to execute,” Thomas Addis
Share “We are thrilled to welcome Thomas to the Sprinklr team. As we continue to evolve our go-to-market model and accelerate into our next phase of growth, execution and alignment matter more than ever,” said Rory Read, President and Chief Executive Officer of Sprinklr. “Thomas brings a proven track record of driving growth through customer engagement, an innovative, AI-forward approach, and a passion for building high-performing global teams with strong sales cultures – all of which are critical as we continue our transformation journey. I’m confident that he will help us further strengthen how we serve customers and operate as one team.”
Addis brings more than two decades of global go-to-market and revenue leadership experience across high-growth enterprise technology companies. Most recently, he served as President and Chief Revenue Officer at Bazaarvoice, where he led a large, global organization and helped nearly double company revenue through a scalable, AI-driven model. Prior to that, he was CEO of Kinetica, where he aligned product and go-to-market strategy to drive sustainable, profitable growth.
Earlier in his career, Addis served as Global Chief Revenue Officer at Box, where he helped to significantly scale revenue and build the company’s commercial foundation as a leader in intelligent content management. He also held leadership roles at Salesforce, joining prior to its IPO and contributing to its growth from $51 million to more than $2 billion in revenue.
“What stands out to me about Sprinklr is the combination of a powerful platform, a clear strategy, and a team that’s ready to execute,” said Addis. “Sprinklr is uniquely positioned to help enterprises deliver extraordinary customer experiences at scale, and I’m excited to work alongside this team to build a more aligned, execution-focused go-to-market approach that delivers meaningful results for our customers.”
Addis holds a Bachelor’s of Arts degree from the University of California, Los Angeles (UCLA).
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Forward Looking Statements
This press release contains forward-looking information and statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the potential benefits of Thomas Addis joining Sprinklr as its Chief Revenue Officer. By their nature, forward-looking information and statements are subject to risks, uncertainties, and contingencies, including (i) the risk that the potential benefits of Mr. Addis’s joining Sprinklr are not realized and (ii) risks, uncertainties and contingencies that may apply to Sprinklr’s business. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are discussed in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2026, filed with the Securities and Exchange Commission (the “SEC”) on June 4, 2026, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Sprinklr does not undertake to update any forward-looking statements or information, including those contained in this press release.
ISG Research recognizes Sprinklr’s Unified-CXM platform for strength across AI, analytics, and customer journey management.
NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that it has been named an Exemplary Provider in the 2026 ISG Buyers Guide™ for Customer Experience Management and recognized as a Leader in Capability, one of only three providers to earn that distinction.
The ISG Customer Experience Management Buyers Guide evaluated software providers on their ability to meet enterprise requirements across product experience (capability and platform) and customer experience. Sprinklr was rated above the median in both dimensions, resulting in its placement in the “Exemplary” category.
“Customer experience is no longer defined by individual interactions, but by how well companies orchestrate value across the entire customer lifecycle,” said Sprinklr Chief Product and Strategy Officer Karthik Suri. “Being named ‘Exemplary’ and a Capability Leader in this year’s ISG Buyers Guide reinforces our focus on helping enterprises unify engagement, insights, and action on a single AI-native platform.”
According to ISG Research, the CXM market is undergoing a shift from fragmented, department-centric tools to unified platforms that support journey orchestration, AI-driven decisioning, and lifecycle analytics. Sprinklr pioneered the category for Unified-CXM, and the Sprinklr platform is purpose-built to address this shift, enabling organizations to manage customer experiences across the front office in a single system.
“Sprinklr’s strengths come from melding a modern enterprise back-office platform with a series of newer applications specifically targeted to unify and extend control over many of the siloed functions that create fragmented customer experiences,” states Keith Dawson, authoring analyst. “The company’s development pathways have emphasized reliability, strong compliance features, and the creation of natively integrated apps that minimize administrative and deployment headaches.”
As enterprises increasingly prioritize unified approaches to customer experience, the ISG report highlights the importance of platforms that can connect data, teams, and workflows across channels. Sprinklr’s platform is designed to meet these demands, helping global organizations deliver consistent, data-driven experiences at scale.
To learn more, download the full 2026 ISG Buyers Guide™ for Customer Experience Management for detailed insights into how the vendors were evaluated and what enterprise buyers should consider when selecting a CXM platform.
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Investors in Sprinklr, Inc. (CXM - Free Report) need to pay close attention to the stock based on moves in the options market lately. That is because the July 17, 2026 $2.50 Call had some of the highest implied volatility of all equity options today.
What is Implied Volatility?Implied volatility shows how much movement the market is expecting in the future. Options with high levels of implied volatility suggest that investors in the underlying stocks are expecting a big move in one direction or the other. It could also mean there is an event coming up soon that may cause a big rally or a huge sell-off. However, implied volatility is only one piece of the puzzle when putting together an options trading strategy.
What do the Analysts Think?Clearly, options traders are pricing in a big move for Sprinklr shares, but what is the fundamental picture for the company? Currently, Sprinklr is a Zacks Rank #2 (Buy) in the Technology Services industry that ranks in the Bottom 34% of our Zacks Industry Rank. Over the last 60 days, no analysts have increased their earnings estimates for the current quarter, while two analysts have revised their estimates downward. The net effect has taken our Zacks Consensus Estimate for the current quarter from 13 cents per share to 11 cents in that period.
Given the way analysts feel about Sprinklr right now, this huge implied volatility could mean there’s a trade developing. Oftentimes, options traders look for options with high levels of implied volatility to sell premium. This is a strategy many seasoned traders use because it captures decay. At expiration, the hope for these traders is that the underlying stock does not move as much as originally expected.
Certified for the fifth consecutive year in the United States, and recognised across Bulgaria, Honduras, India, Mexico, the Philippines, South Africa, and the United Kingdom
LONDON--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and FTSE 250 brands, today announced it has earned Great Place To Work® Certification™ in eight countries: Bulgaria, Honduras, India, Mexico, the Philippines, South Africa, the United Kingdom, and the United States. The recognition reflects the strength of a globally aligned, locally relevant culture that supports performance at scale.
Great Place To Work®, the global authority on workplace culture, awards its Certification™ based entirely on direct, confidential employee feedback. Across all certified markets, employees reported a consistently positive experience, highlighting ResultsCX’s ability to foster a unified culture across diverse geographies.
This year’s recognition marks the fifth consecutive Great Place To Work® Certification™ for ResultsCX in the United States. Operations in Bulgaria, Honduras, India, Mexico, the Philippines, and the United Kingdom have also earned the distinction over multiple years, demonstrating a sustained commitment to employee experience. South Africa joins the list for the first time, reflecting the company’s continued progress as it expands its global footprint.
“As we continue to grow globally, sustaining a strong culture is essential to how we scale and perform,” said Gautam Thakkar, Chief Executive Officer, ResultsCX. “This recognition across eight countries reflects the consistency of our people practices, the strength of our leadership, and the accountability we bring to building an environment where teams can do their best work. A high-performing culture is not separate from business results. It is what enables them.”
With more than 24,000 colleagues across 23 global engagement hubs, maintaining a strong and consistent employee experience requires focus and discipline. ResultsCX has invested in leadership capability, career development, well-being initiatives, and inclusion programmes to help employees across regions feel supported, empowered, and aligned to shared values and business goals.
“Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience,” said Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place To Work. “Certification is the only official recognition based entirely on real-time employee feedback about company culture. By earning this recognition, ResultsCX has shown that it stands out as one of the top companies to work for, creating a workplace where employees can thrive.”
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally.
Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 24,000+ colleagues and 23 engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.
ResultsCX is backed by ChrysCapital. Founded in 1999, ChrysCapital is one of the largest and most established investment firms investing in India, with ~ $8.5 billion raised across 10 private equity funds, a continuation fund, and a public markets fund. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware and Spectramind.
Sprinklr (NYSE:CXM – Get Free Report) and SPX Technologies (NYSE:SPXC – Get Free Report) are both business services companies, but which is the superior business? We will contrast the two businesses based on the strength of their analyst recommendations, dividends, institutional ownership, earnings, profitability, valuation and risk.
Risk and Volatility Sprinklr has a beta of 0.73, suggesting that its share price is 27% less volatile than the S&P 500. Comparatively, SPX Technologies has a beta of 1.34, suggesting that its share price is 34% more volatile than the S&P 500.
Insider and Institutional Ownership 40.2% of Sprinklr shares are owned by institutional investors. Comparatively, 92.8% of SPX Technologies shares are owned by institutional investors. 60.5% of Sprinklr shares are owned by company insiders. Comparatively, 3.3% of SPX Technologies shares are owned by company insiders. Strong institutional ownership is an indication that hedge funds, endowments and large money managers believe a company is poised for long-term growth.
Profitability This table compares Sprinklr and SPX Technologies’ net margins, return on equity and return on assets.
Net Margins Return on Equity Return on Assets Sprinklr 2.67% 7.86% 4.05% SPX Technologies 10.77% 17.82% 9.72% Analyst Ratings This is a breakdown of current ratings and price targets for Sprinklr and SPX Technologies, as reported by MarketBeat.
Sell Ratings Hold Ratings Buy Ratings Strong Buy Ratings Rating Score Sprinklr 3 4 2 0 1.89 SPX Technologies 0 1 9 0 2.90 Sprinklr presently has a consensus target price of $8.31, indicating a potential upside of 36.38%. SPX Technologies has a consensus target price of $244.67, indicating a potential upside of 24.50%. Given Sprinklr’s higher probable upside, equities analysts clearly believe Sprinklr is more favorable than SPX Technologies.
Valuation and Earnings This table compares Sprinklr and SPX Technologies”s top-line revenue, earnings per share (EPS) and valuation.
Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio Sprinklr $857.20 million 1.77 $22.91 million $0.09 67.72 SPX Technologies $2.27 billion 4.35 $244.00 million $5.01 39.22 SPX Technologies has higher revenue and earnings than Sprinklr. SPX Technologies is trading at a lower price-to-earnings ratio than Sprinklr, indicating that it is currently the more affordable of the two stocks.
Summary SPX Technologies beats Sprinklr on 11 of the 14 factors compared between the two stocks.
About Sprinklr (Get Free Report)
Sprinklr, Inc. provides enterprise cloud software products worldwide. The company operates Unified Customer Experience Management platform, a software that enables customer-facing teams to collaborate across internal silos, communicate across digital channels, and leverage a complete suite of capabilities to deliver customer experiences. Its products include Sprinklr Service, a suite of artificial intelligence (AI) powered products and solutions that unifies customer service across voice, digital, and social channels; Sprinklr Social, a suite of AI-powered products and solutions that unifies social media publishing and engagement across various channels; Sprinklr Insights, a suite of AI-powered products and solutions that unifies consumer, customer, competitive and industry data from a high volume of third-party, second-party and first-party sources; and Sprinklr Marketing, a suite of AI-powered products and solutions that unifies content production and content lifecycle management with paid campaign orchestration across various channels. The company also provides professional, managed, training, and consultancy services. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.
About SPX Technologies (Get Free Report)
SPX Technologies, Inc. supplies infrastructure equipment serving the heating, ventilation, and cooling (HVAC); and detection and measurement markets worldwide. The company operates in two segments, HVAC and Detection and Measurement. The HVAC segment engineers, designs, manufactures, installs, and services package and process cooling products and engineered air movement solutions for the HVAC industrial and power generation markets, as well as boilers, heating, and ventilation products for the residential and commercial markets. It offers its products under the Marley, Recold, SGS, Cincinnati Fan, TAMCO, Ingénia, Berko, Qmark, Fahrenheat, Leading Edge, Patterson-Kelley, Weil-McLain, Williamson-Thermoflo, INDEECO, Heatrex, AccuTherm, Brasch, Spectrum, BannerDay PipeHeating, and Solar Products brands. The Detection and Measurement segment offers underground pipe and cable locators, inspection and rehabilitation equipment, and robotic systems under the Radiodetection, Pearpoint, Schonstedt, Dielectric, Riser Bond, Cues, ULC Robotics, and Sensors & Software brands; transportation systems under the Genfare brand; communication technologies products under the TCI and ECS brands; and obstruction lighting products under the Flash Technology, ITL, Sabik Marine, Sealite, and Avlite brands. The company markets its products through independent manufacturing representatives, third-party distributors, and retailers, as well as direct to customers. The company was formerly known as SPX Corporation and changed its name to SPX Technologies, Inc. in August 2022. SPX Technologies, Inc. was founded in 1912 and is headquartered in Charlotte, North Carolina.
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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that the company's first quarter financial results will be released before market open on June 3, 2026. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30am ET the same day. Interested parties m.
IRVINE, Calif.--(BUSINESS WIRE)-- #alorica--Alorica named a Leader in Everest Group's 2026 Healthcare CXM PEAK Matrix®, reinforcing its position as the #1 CX provider in healthcare.
On May 15, 2026, Sea Cliff Partners Management, LP, fully exited its position in Sprinklr (CXM 2.60%), selling 1,334,112 shares in an estimated $8.28 million trade based on average quarterly pricing.
What happenedAccording to a Securities and Exchange Commission (SEC) filing dated May 15, 2026, Sea Cliff Partners Management sold its entire holding of 1,334,112 shares of Sprinklr. The estimated transaction value was $8.28 million, calculated using the average closing price from January 1 to March 31, 2026. The net position change for the quarter, including both trading activity and price fluctuation, was a decrease of $10.38 million.
Sea Cliff Partners sold out of Sprinklr, reducing its exposure from 4.4% of 13F AUM in the prior quarter to zero after the trade.Top holdings after the filing:NASDAQ: BTSG: $33.43 million (17.3% of AUM)NYSE: WCC: $23.59 million (12.2% of AUM)NYSE: LTH: $17.70 million (9.1% of AUM)NASDAQ: OKTA: $17.32 million (8.9% of AUM)NYSE: ITGR: $16.57 million (8.6% of AUM)As of May 14, 2026, Sprinklr shares were priced at $4.94, down roughly 40% over the past year and vastly underperforming the S&P 500, which is instead up about 25%.Company OverviewMetricValueRevenue (TTM)$857.20 millionNet Income (TTM)$22.91 millionPrice (as of market close 2026-05-14)$4.941-Year Price Change-40%Company SnapshotSprinklr offers a unified customer experience management platform, including solutions for research, care, marketing, advertising, and social engagement across digital and traditional channels.The firm generates revenue primarily through subscriptions to its cloud-based software and related professional services for enterprise clients.It serves large global brands and enterprises seeking to manage customer interactions and insights across multiple communication platforms.Sprinklr, Inc. is a technology company specializing in enterprise cloud software for customer experience management at scale. The company leverages a comprehensive platform that integrates analytics, marketing, care, and engagement capabilities for large organizations.
What this transaction means for investorsSprinklr has spent the past year talking up operational improvements, AI positioning, and margin expansion, but investors have continued treating the company like a slower-growth software name stuck in transition.
To Sprinklr’s credit, the latest earnings report showed progress beneath the surface. Fourth-quarter revenue rose 9% year over year to $220.6 million, while non-GAAP operating income jumped to $37.7 million from $26.3 million a year earlier. The company also generated $141.9 million in annual free cash flow and ended the year with more than $500 million in cash and marketable securities. Management even authorized a new $200 million stock repurchase program, signaling confidence in the balance sheet and long-term outlook.
Still, growth remains relatively muted by software standards. Subscription revenue increased just 5% for the full year, and remaining performance obligations were essentially flat. It remains unclear how Sprinklr will evolve into a durable AI-enabled enterprise platform with reaccelerating growth. And until then, some investors may still remain skeptical.
Jonathan Ponciano has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Okta and Wesco International. The Motley Fool has a disclosure policy.
Looking for a stock that has been consistently beating earnings estimates and might be well positioned to keep the streak alive in its next quarterly report? Sprinklr (CXM - Free Report) , which belongs to the Zacks Technology Services industry, could be a great candidate to consider.
This customer experience software developer has an established record of topping earnings estimates, especially when looking at the previous two reports. The company boasts an average surprise for the past two quarters of 31.67%.
For the last reported quarter, Sprinklr came out with earnings of $0.13 per share versus the Zacks Consensus Estimate of $0.1 per share, representing a surprise of 30.00%. For the previous quarter, the company was expected to post earnings of $0.09 per share and it actually produced earnings of $0.12 per share, delivering a surprise of 33.33%.
Price and EPS Surprise
For Sprinklr, estimates have been trending higher, thanks in part to this earnings surprise history. And when you look at the stock's positive Zacks Earnings ESP (Expected Surprise Prediction), it's a great indicator of a future earnings beat, especially when combined with its solid Zacks Rank.
Our research shows that stocks with the combination of a positive Earnings ESP and a Zacks Rank #3 (Hold) or better produce a positive surprise nearly 70% of the time. In other words, if you have 10 stocks with this combination, the number of stocks that beat the consensus estimate could be as high as seven.
The Zacks Earnings ESP compares the Most Accurate Estimate to the Zacks Consensus Estimate for the quarter; the Most Accurate Estimate is a version of the Zacks Consensus whose definition is related to change. The idea here is that analysts revising their estimates right before an earnings release have the latest information, which could potentially be more accurate than what they and others contributing to the consensus had predicted earlier.
Sprinklr currently has an Earnings ESP of +3.45%, which suggests that analysts have recently become bullish on the company's earnings prospects. This positive Earnings ESP when combined with the stock's Zacks Rank #3 (Hold) indicates that another beat is possibly around the corner. We expect the company's next earnings report to be released on June 3, 2026.
When the Earnings ESP comes up negative, investors should note that this will reduce the predictive power of the metric. But, a negative value is not indicative of a stock's earnings miss.
Many companies end up beating the consensus EPS estimate, but that may not be the sole basis for their stocks moving higher. On the other hand, some stocks may hold their ground even if they end up missing the consensus estimate.
Because of this, it's really important to check a company's Earnings ESP ahead of its quarterly release to increase the odds of success. Make sure to utilize our Earnings ESP Filter to uncover the best stocks to buy or sell before they've reported.
NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today released the Sprinklr Social Index report, a new benchmark revealing a stark reality: most brands are visible but unloved. Based on more than 1 million interactions across 1,160 brands over 11 months, the Index shows a consistent gap between activity and impact: most brands fail to generate meaningful engagement or positive sentiment. Unlike traditi.
NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced the acquisition of ViralMoment, an AI-powered social video intelligence and analytics solution.
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Wall Street analysts expect Sprinklr (CXM - Free Report) to post quarterly earnings of $0.10 per share in its upcoming report, which indicates a year-over-year decline of 16.7%. Revenues are expected to be $215.96 million, up 5.1% from the year-ago quarter.
The current level reflects no revision in the consensus EPS estimate for the quarter over the past 30 days. This demonstrates how the analysts covering the stock have collectively reappraised their initial projections over this period.
Before a company announces its earnings, it is essential to take into account any changes made to earnings estimates. This is a valuable factor in predicting the potential reactions of investors toward the stock. Empirical research has consistently shown a strong correlation between trends in earnings estimate revisions and the short-term price performance of a stock.
While investors typically use consensus earnings and revenue estimates as indicators of quarterly business performance, exploring analysts' projections for specific key metrics can offer valuable insights.
Given this perspective, it's time to examine the average forecasts of specific Sprinklr metrics that are routinely monitored and predicted by Wall Street analysts.
According to the collective judgment of analysts, 'Revenue- Subscription' should come in at $193.51 million. The estimate indicates a year-over-year change of +5.1%.
The consensus among analysts is that 'Revenue- Professional services' will reach $22.40 million. The estimate suggests a change of +4.8% year over year.
Analysts predict that the 'Gross Margin - Subscription' will reach 74.7%. The estimate compares to the year-ago value of 77.0%.
View all Key Company Metrics for Sprinklr here>>>
Over the past month, shares of Sprinklr have returned +8.9% versus the Zacks S&P 500 composite's +6% change. Currently, CXM carries a Zacks Rank #3 (Hold), suggesting that its performance may align with the overall market in the near future. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .
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GuruFocus.com is not operated by a broker or a dealer. Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. The individuals or entities selected as "gurus" may buy and sell securities before and after any particular article and report and information herein is published, with respect to the securities discussed in any article and report posted herein. Gurus may be added or dropped from the GuruFocus site at any time. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. Past performance is a poor indicator of future performance. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. The information on this site is in no way guaranteed for completeness, accuracy or in any other way. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. Stock quotes are provided by QuoteMedia, Inc. (CSI). Company fundamental data is provided by Morningstar. Analyst estimates data is sourced from both Refinitiv and Morningstar, with priority given to Refinitiv data. Data is updated daily.
Sprinklr (CXM - Free Report) came out with quarterly earnings of $0.11 per share, beating the Zacks Consensus Estimate of $0.1 per share. This compares to earnings of $0.12 per share a year ago. These figures are adjusted for non-recurring items.
This quarterly report represents an earnings surprise of +13.75%. A quarter ago, it was expected that this customer experience software developer would post earnings of $0.1 per share when it actually produced earnings of $0.13, delivering a surprise of +30%.
Over the last four quarters, the company has surpassed consensus EPS estimates four times.
Sprinklr, which belongs to the Zacks Technology Services industry, posted revenues of $219.48 million for the quarter ended April 2026, surpassing the Zacks Consensus Estimate by 1.63%. This compares to year-ago revenues of $205.5 million. The company has topped consensus revenue estimates four times over the last four quarters.
The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call.
Sprinklr shares have lost about 27.8% since the beginning of the year versus the S&P 500's gain of 11.2%.
What's Next for Sprinklr?While Sprinklr has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock?
There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately.
Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions.
Ahead of this earnings release, the estimate revisions trend for Sprinklr was mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here.
It will be interesting to see how estimates for the coming quarters and the current fiscal year change in the days ahead. The current consensus EPS estimate is $0.13 on $216.5 million in revenues for the coming quarter and $0.48 on $870.26 million in revenues for the current fiscal year.
Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Technology Services is currently in the bottom 35% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1.
Society Pass Incorporated (SOPAQ - Free Report) , another stock in the same industry, has yet to report results for the quarter ended March 2026.
This company is expected to post quarterly loss of $0.11 per share in its upcoming report, which represents a year-over-year change of +75%. The consensus EPS estimate for the quarter has remained unchanged over the last 30 days.
Society Pass Incorporated's revenues are expected to be $2.61 million, up 77.6% from the year-ago quarter.
Sprinklr: Has the smoke cleared to buy back in? Sprinklr NYSE: CXM reported first-quarter fiscal 2027 results that topped management’s expectations, with executives pointing to improving renewal trends, stronger enterprise engagement and growing demand for the company’s AI-native customer experience platform.
President and Chief Executive Officer Rory Read said total revenue rose 7% year over year to $219.5 million, while subscription revenue increased 6% to $194.8 million. Non-GAAP operating income was $31.7 million, representing a 14% non-GAAP operating margin.
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3 customer engagement stocks you need to watch“We are making meaningful progress in building a stronger, more customer-centric company,” Read said, adding that actions taken since his arrival are beginning to translate into “meaningful and tangible momentum.”
Renewals Improve as Transformation Continues Read said Sprinklr remains in the second phase of its multi-year transformation, which the company calls “transition and execution.” That phase is expected to continue through fiscal 2027, with the company aiming to enter an “acceleration” phase as it heads into fiscal 2028.
Sprinklr Gets Targets Raised By Analysts, Here's Why Management said renewal rates improved in the quarter, with Read noting that Sprinklr achieved its best renewal rates since fiscal 2024. Chief Financial Officer Anthony Coletta said the company’s first-quarter renewal rate was its highest in more than two years, and that a majority of renewal dollars came from multi-year deals.
Coletta said subscription revenue-based net dollar expansion was 104% in the quarter, marking the second consecutive quarter of steady improvement after a period of stabilization. He also said the net dollar expansion rate for Sprinklr’s $1 million customer cohort was 115% in the quarter, though the company will no longer disclose the $1 million customer count metric because it is not a focus internally or tied to sales incentives.
Sprinklr’s total remaining performance obligation crossed $1 billion for the first time, reaching $1.04 billion at the end of the quarter, up 10% year over year and 5% sequentially. Current RPO was $627.1 million, up 5% year over year and 1% sequentially.
AI Products and Enterprise Deals Drive Momentum Read highlighted the largest software deal in Sprinklr’s history, a multi-year platform agreement with a leading global consumer electronics company. In the question-and-answer session, he said the customer had initially used Sprinklr for social capabilities before expanding into service and ultimately taking the platform across 42 divisions globally.
The company also pointed to momentum in customer feedback management, where Read said the market is moving beyond surveys toward unified views across surveys, social channels, contact centers and reviews. He cited a recent seven-figure displacement win that closed in four weeks.
Sprinklr said its AI-native products are gaining traction, with more than 180 AI projects underway. Coletta said annual recurring revenue for AI-native SKUs grew 47% year over year, with outsized growth in agentic contact center intelligence and Copilot products.
Read said one large customer is achieving a 90% containment rate with Sprinklr AI agents, while customers with more than six months of full Copilot deployment are seeing an average 55% reduction in handling times. Another customer automated more than 85% of pre-sales conversations across 11 markets while improving customer satisfaction, according to Read.
The company also announced the acquisition of the team and assets of ViralMoment, an AI-native video analytics company. Read said the deal strengthens Sprinklr’s platform as short-form video becomes a more important channel for brand engagement and discovery.
Middle East Disruption Delays Some Deals Executives said demand remains broadly healthy, though the company experienced pressure in the Middle East during the quarter. In response to an analyst question, Read said approximately $3 million to $4 million of deals slipped in the region.
Read said Sprinklr had to move 54 customers out of a damaged cloud infrastructure environment in the Middle East to Ireland “on the fly.” He praised the company’s teams and customers in the region for operating in a difficult environment and said the pipeline there remains healthy.
“Good news is the environment’s improving, so we’re encouraged and we’re hopeful,” Read said, while cautioning that the situation is not fully resolved.
Guidance Reflects Services Normalization and AI Investment For the second quarter, Sprinklr expects total revenue of $214 million to $215 million, representing 1% year-over-year growth at the midpoint. Subscription revenue is expected to be $193.5 million to $194.5 million, representing 3% growth at the midpoint.
Professional services revenue is expected to decline to approximately $20.5 million in the second quarter, down 13% year over year. Coletta said the services line has been trending lower as the company completes large global projects and progresses with previously challenged accounts.
Sprinklr expects second-quarter non-GAAP operating income of $29.5 million to $30.5 million and non-GAAP net income of approximately $0.10 per diluted share.
For the full fiscal year, the company raised its subscription revenue outlook to $779.5 million to $781.5 million, representing 3% growth at the midpoint. Total revenue is expected to be $866.5 million to $868.5 million, representing 1% growth at the midpoint. Full-year non-GAAP operating income is expected to be $139 million to $141 million, or a 16% non-GAAP operating margin.
Coletta said the operating income outlook reflects lower services revenue, incremental AI investment and the impact of ViralMoment. He said the company expects operating income to improve gradually in the second half as efficiency gains take hold.
Management Points to Fiscal 2028 Acceleration Read said Sprinklr is seeing stronger customer engagement from its “Project Bear Hug” initiative, which focuses on improving relationships with larger customers. He said the company has seen double-digit improvements in renewal rates in cohorts where the initiative has been applied and is now extending similar efforts to smaller accounts through a program called “Cornerstone.”
Looking ahead, Read said the company is focused on paying down technical debt, improving enterprise-grade execution and expanding AI adoption. He framed fiscal 2027 as a transition year, with the goal of entering a stronger growth phase by the end of the year or the start of fiscal 2028.
“These things take time,” Read said. “I think we’re making good progress, and we’re really on track to where I expect to be at this point.”
About Sprinklr NYSE: CXMSprinklr, Inc NYSE: CXM is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.
Sprinklr's platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.
This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected].
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Sprinklr is identified as a value trap amid deteriorating fundamentals and sharply slowing revenue growth. CXM has underperformed the S&P 500, declining ~25% since January while the broader market reached new highs. Though cheap at
For the quarter ended April 2026, Sprinklr (CXM - Free Report) reported revenue of $219.48 million, up 6.8% over the same period last year. EPS came in at $0.11, compared to $0.12 in the year-ago quarter.
The reported revenue represents a surprise of +1.63% over the Zacks Consensus Estimate of $215.96 million. With the consensus EPS estimate being $0.10, the EPS surprise was +13.75%.
While investors scrutinize revenue and earnings changes year-over-year and how they compare with Wall Street expectations to determine their next move, some key metrics always offer a more accurate picture of a company's financial health.
As these metrics influence top- and bottom-line performance, comparing them to the year-ago numbers and what analysts estimated helps investors project a stock's price performance more accurately.
Here is how Sprinklr performed in the just reported quarter in terms of the metrics most widely monitored and projected by Wall Street analysts:
Gross Margin - Subscription: 74% versus the two-analyst average estimate of 74.7%.Revenue- Subscription: $194.79 million versus the two-analyst average estimate of $193.51 million. The reported number represents a year-over-year change of +5.8%.Revenue- Professional services: $24.69 million versus $22.4 million estimated by two analysts on average. Compared to the year-ago quarter, this number represents a +15.5% change.View all Key Company Metrics for Sprinklr here>>>
Shares of Sprinklr have returned +3.8% over the past month versus the Zacks S&P 500 composite's +4.6% change. The stock currently has a Zacks Rank #3 (Hold), indicating that it could perform in line with the broader market in the near term.
Shares of Sprinklr (CXM - Free Report) have gained 0.9% over the past four weeks to close the last trading session at $5.38, but there could still be a solid upside left in the stock if short-term price targets of Wall Street analysts are any indication. Going by the price targets, the mean estimate of $7.88 indicates a potential upside of 46.5%.
The mean estimate comprises eight short-term price targets with a standard deviation of $2.4. While the lowest estimate of $6.00 indicates an 11.5% increase from the current price level, the most optimistic analyst expects the stock to surge 123.1% to reach $12.00. It's very important to note the standard deviation here, as it helps understand the variability of the estimates. The smaller the standard deviation, the greater the agreement among analysts.
While the consensus price target is a much-coveted metric for investors, solely banking on this metric to make an investment decision may not be wise at all. That's because the ability and unbiasedness of analysts in setting price targets have long been questionable.
But, for CXM, an impressive average price target is not the only indicator of a potential upside. Strong agreement among analysts about the company's ability to report better earnings than they predicted earlier strengthens this view. While a positive trend in earnings estimate revisions doesn't gauge how much a stock could gain, it has proven to be powerful in predicting an upside.
Price, Consensus and EPS Surprise
Here's What You Should Know About Analysts' Price TargetsAccording to researchers at several universities across the globe, a price target is one of many pieces of information about a stock that misleads investors far more often than it guides. In fact, empirical research shows that price targets set by several analysts, irrespective of the extent of agreement, rarely indicate where the price of a stock could actually be heading.
While Wall Street analysts have deep knowledge of a company's fundamentals and the sensitivity of its business to economic and industry issues, many of them tend to set overly optimistic price targets. Are you wondering why?
They usually do that to drum up interest in shares of companies that their firms either have existing business relationships with or are looking to be associated with. In other words, business incentives of firms covering a stock often result in inflated price targets set by analysts.
However, a tight clustering of price targets, which is represented by a low standard deviation, indicates that analysts have a high degree of agreement about the direction and magnitude of a stock's price movement. While that doesn't necessarily mean the stock will hit the average price target, it could be a good starting point for further research aimed at identifying the potential fundamental driving forces.
That said, while investors should not entirely ignore price targets, making an investment decision solely based on them could lead to disappointing ROI. So, price targets should always be treated with a high degree of skepticism.
Why CXM Could Witness a Solid UpsideThere has been increasing optimism among analysts lately about the company's earnings prospects, as indicated by strong agreement among them in revising EPS estimates higher. And that could be a legitimate reason to expect an upside in the stock. After all, empirical research shows a strong correlation between trends in earnings estimate revisions and near-term stock price movements.
For the current year, one estimate has moved higher over the last 30 days compared to no negative revision. As a result, the Zacks Consensus Estimate has increased 1.5%.
Moreover, CXM currently has a Zacks Rank #2 (Buy), which means it is in the top 20% of more than 4,000 stocks that we rank based on four factors related to earnings estimates. Given an impressive externally-audited track record, this is a more conclusive indication of the stock's potential upside in the near term. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .
Therefore, while the consensus price target may not be a reliable indicator of how much CXM could gain, the direction of price movement it implies does appear to be a good guide.
NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced LLM Insights, a new offering to help brands understand and shape how they are represented in AI and LLM search results.
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