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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced the availability of the Sprinklr Voice of the Customer (VOC) Agent Suite in Gemini Enterprise Agent Marketplace, allowing organizations to access voice-of-customer intelligence from within their existing Gemini workflows. Through Agent-to-Agent (A2A) connectivity, Gemini Enterprise users can discover and interact with specialized Sprinklr.

President and Chief Executive Officer Rory P. Read sold 145,865 shares of Sprinklr, Inc. (CXM -4.34%) on September 16, 2026, according to a recent SEC Form 4 filing.

Transaction summaryMetricValueTransaction value$810,000Shares sold145,865Post-transaction shares (directly held)3,273,325Post-transaction value$18.30 millionTransaction value based on SEC Form 4 weighted average sale price ($5.55); post-transaction value based on September 16, 2026 market close ($5.59).

Key questionsWhat initiated this transaction?
The disposal was a non-discretionary "sell to cover" event required by the company's equity incentive plan to fund minimum statutory tax withholding obligations triggered by the vesting of restricted stock units (RSUs).Does this transaction reflect a change in the insider's market outlook?
The trade was automated to satisfy tax requirements and does not represent a discretionary decision by the reporting person or a shift in the executive's assessment of the company.What is the status of the insider's remaining equity exposure?
Read continues to hold 3,273,325 shares directly, ensuring substantial alignment with common shareholders through an ownership stake valued at $18.30 million as of the September 16, 2026 market close.How does this transaction compare to the insider's total direct position?
The shares traded represented a modest 4% of the insider's prior direct holdings, leaving the vast majority of the equity position intact following the vesting event.Company OverviewMetricValueShare Price (as of market close 2026-09-17)$5.62Market Capitalization$1.40 billionRevenue (TTM)$872.9 millionNet Income (TTM)$23.2 millionCompany SnapshotSprinklr delivers a unified Customer Experience Management (CXM) platform that processes and interprets unstructured customer interaction data across all digital touchpoints and communication channels.The company generates revenue through cloud-based software subscriptions and services, leveraging its proprietary platform to deliver scalable customer experience solutions to enterprise clients globally.Sprinklr serves large enterprises across multiple industries that require sophisticated tools to manage complex customer journeys and optimize interactions across emerging and established digital channels.Sprinklr is a global enterprise software company with a market cap of $1.4 billion and TTM revenue of $872.9 million, positioning it as a significant player in the cloud-based customer experience management sector.

The company's CXM platform represents a comprehensive solution designed to integrate and scale across the evolving digital communication landscape, providing enterprises with the capability to extract actionable insights from vast volumes of customer interaction data. With a presence headquartered in New York City, Sprinklr maintains a competitive advantage through its specialized focus on unstructured data processing and seamless multi-channel customer journey integration.

What this transaction means for investorsThe September 16 sale of Sprinklr stock by CEO Rory Read is not a cause for investor concern, given it was a non-discretionary transaction executed to satisfy statutory tax withholding obligations following the vesting of RSUs.

An RSU is a form of compensation where a company grants an employee shares of stock at a future date. When that vesting date arrives, as was the case here, a "sell to cover" transaction occurs to pay the related taxes.

Sprinklr's business is not looking well these days, which contributed to its stock's 35% decline over the past year through September 25. In the company's fiscal second quarter, ended July 31, it reported revenue of $213.7 million, up just 1% year over year. However, it's Sprinklr's forecast for fiscal Q3 that scared off Wall Street investors, leading to a sell-off after it announced Q2 results on September 2.

The company expects Q3 sales between $215 million and $216 million. That represents a decline from the prior year's $219.1 million in a sign that its business is struggling.

Robert Izquierdo has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.

Sprinklr, Inc. (NYSE:CXM – Get Free Report) CTO Amitabh Misra sold 40,000 shares of the stock in a transaction on Tuesday, September 15th. The stock was sold at an average price of $5.73, for a total value of $229,200.00. Following the transaction, the chief technology officer owned 814,779 shares of the company’s stock, valued at $4,668,683.67. This represents a 4.68% decrease in their ownership of the stock. The transaction was disclosed in a filing with the Securities & Exchange Commission, which is accessible through the SEC website. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. The sale was made to cover tax withholding obligations related to the vesting of equity awards.

Amitabh Misra also recently made the following trade(s):

On Wednesday, September 16th, Amitabh Misra sold 29,629 shares of Sprinklr stock. The shares were sold at an average price of $5.55, for a total value of $164,440.95. Sprinklr Stock Performance Shares of CXM opened at $5.32 on Friday. The company has a market cap of $1.23 billion, a price-to-earnings ratio of 53.16 and a beta of 0.65. The stock has a fifty day moving average price of $6.42 and a two-hundred day moving average price of $5.80. Sprinklr, Inc. has a 52-week low of $4.72 and a 52-week high of $8.27.

Sprinklr (NYSE:CXM – Get Free Report) last announced its earnings results on Wednesday, September 2nd. The company reported $0.11 earnings per share for the quarter, beating analysts’ consensus estimates of $0.10 by $0.01. The company had revenue of $213.74 million during the quarter, compared to analyst estimates of $214.45 million. Sprinklr had a return on equity of 7.21% and a net margin of 2.65%.The firm’s quarterly revenue was up .8% compared to the same quarter last year. During the same period last year, the company posted $0.13 earnings per share. Sprinklr has set its FY 2027 guidance at 0.470-0.470 EPS and its Q3 2027 guidance at 0.110-0.110 EPS. As a group, research analysts predict that Sprinklr, Inc. will post 0.23 EPS for the current fiscal year. Institutional Investors Weigh In On Sprinklr Several large investors have recently bought and sold shares of the company. SG Americas Securities LLC raised its stake in Sprinklr by 84.9% during the 1st quarter. SG Americas Securities LLC now owns 8,377,479 shares of the company’s stock worth $50,265,000 after buying an additional 3,846,652 shares during the period. Jefferies Financial Group Inc. increased its holdings in shares of Sprinklr by 19.4% in the fourth quarter. Jefferies Financial Group Inc. now owns 5,590,002 shares of the company’s stock worth $43,490,000 after acquiring an additional 908,002 shares in the last quarter. Private Management Group Inc. increased its holdings in shares of Sprinklr by 1,249.3% in the fourth quarter. Private Management Group Inc. now owns 2,412,330 shares of the company’s stock worth $18,768,000 after acquiring an additional 2,233,542 shares in the last quarter. Dimensional Fund Advisors LP raised its position in shares of Sprinklr by 19.8% during the first quarter. Dimensional Fund Advisors LP now owns 2,648,640 shares of the company’s stock worth $15,891,000 after purchasing an additional 438,083 shares during the period. Finally, Bank of America Corp DE lifted its holdings in shares of Sprinklr by 3.9% during the 1st quarter. Bank of America Corp DE now owns 1,680,846 shares of the company’s stock valued at $10,085,000 after purchasing an additional 62,604 shares in the last quarter. Institutional investors own 40.19% of the company’s stock.

Sprinklr News Summary Here are the key news stories impacting Sprinklr this week:

Positive Sentiment: Recent institutional activity included new positions and increased holdings from several investment firms. About 40.19% of Sprinklr’s shares are held by hedge funds and other institutional investors, providing some indication of continued institutional interest. Positive Sentiment: Sprinklr’s latest quarterly EPS of $0.11 exceeded analysts’ $0.10 estimate. Management has also highlighted momentum in its artificial-intelligence offerings, while some analysts remain bullish; Rosenblatt Securities has an $8.50 price target and the consensus target is $8.21. Neutral Sentiment: CEO Rory Read, CTO Amitabh Misra, General Counsel Jacob Scott, Director Ragy Thomas and another insider sold approximately $1.6 million of shares in transactions conducted around $5.55 per share. The filings state that the sales covered tax obligations related to equity-award vesting; Misra’s transactions were also made under a pre-arranged Rule 10b5-1 plan. The insiders continued to hold substantial positions after the sales. Sprinklr insider selling report Negative Sentiment: Revenue rose only 0.8% year over year to $213.74 million and came in slightly below expectations. EPS declined from $0.13 in the comparable period to $0.11, while services remained a drag. Investors may remain cautious until AI-related demand produces faster revenue growth. Wall Street Analyst Weigh In Several research firms recently weighed in on CXM. Morgan Stanley boosted their price objective on shares of Sprinklr from $7.00 to $8.00 and gave the stock an “equal weight” rating in a research report on Thursday, September 3rd. Wall Street Zen downgraded Sprinklr from a “buy” rating to a “hold” rating in a research report on Saturday, September 5th. Weiss Ratings raised Sprinklr from a “sell (d)” rating to a “sell (d+)” rating in a research note on Wednesday, August 5th. Citigroup reiterated a “market outperform” rating on shares of Sprinklr in a report on Monday, September 14th. Finally, Cantor Fitzgerald reiterated a “neutral” rating on shares of Sprinklr in a research report on Thursday, September 3rd. Three equities research analysts have rated the stock with a Buy rating, three have assigned a Hold rating and one has assigned a Sell rating to the stock. According to data from MarketBeat, Sprinklr currently has a consensus rating of “Hold” and a consensus price target of $8.21.

Check Out Our Latest Stock Report on CXM

Sprinklr Company Profile (Get Free Report)

Sprinklr, Inc (NYSE:CXM) provides an enterprise software platform designed to help organizations manage customer experiences across digital and traditional channels. Its cloud-based Unified Customer Experience Management platform brings together customer-facing functions, data and workflows in a centralized environment.

The company’s products support customer service and contact-center operations, social media management, digital marketing, advertising, customer insights and social listening.

See Also Five stocks we like better than Sprinklr Lennar’s Earnings Miss May Be Sending a Bigger Warning About U.S. Housing Priced for a Pullback or More Gains? These 3 Stocks Are Testing the Limits These 3 Agentic AI Stocks Have More Than Hype Behind Their Growth Stories Not Just Banks: 3 Trading Stocks to Watch After the Fed Rate Hike

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Sprinklr, Inc. (NYSE:CXM – Get Free Report) insider Joy Corso sold 34,153 shares of Sprinklr stock in a transaction dated Wednesday, September 16th. The stock was sold at an average price of $5.55, for a total transaction of $189,549.15. Following the sale, the insider directly owned 1,141,463 shares of the company’s stock, valued at $6,335,119.65. The trade was a 2.91% decrease in their position. The sale was disclosed in a document filed with the SEC, which is available through this hyperlink. The sale was made to cover tax withholding obligations related to the vesting of equity awards.

Sprinklr Stock Down 5.4% Sprinklr stock opened at $5.32 on Friday. The company’s 50-day moving average price is $6.42 and its two-hundred day moving average price is $5.80. The stock has a market cap of $1.23 billion, a P/E ratio of 53.16 and a beta of 0.65. Sprinklr, Inc. has a twelve month low of $4.72 and a twelve month high of $8.27.

Sprinklr (NYSE:CXM – Get Free Report) last posted its earnings results on Wednesday, September 2nd. The company reported $0.11 EPS for the quarter, beating the consensus estimate of $0.10 by $0.01. The company had revenue of $213.74 million for the quarter, compared to the consensus estimate of $214.45 million. Sprinklr had a return on equity of 7.21% and a net margin of 2.65%.The firm’s revenue for the quarter was up .8% on a year-over-year basis. During the same quarter in the prior year, the business earned $0.13 earnings per share. Sprinklr has set its FY 2027 guidance at 0.470-0.470 EPS and its Q3 2027 guidance at 0.110-0.110 EPS. Equities analysts anticipate that Sprinklr, Inc. will post 0.23 earnings per share for the current fiscal year.

Institutional Investors Weigh In On Sprinklr Institutional investors and hedge funds have recently added to or reduced their stakes in the business. SG Americas Securities LLC boosted its holdings in shares of Sprinklr by 84.9% in the 1st quarter. SG Americas Securities LLC now owns 8,377,479 shares of the company’s stock valued at $50,265,000 after purchasing an additional 3,846,652 shares in the last quarter. Jefferies Financial Group Inc. raised its holdings in shares of Sprinklr by 19.4% during the 4th quarter. Jefferies Financial Group Inc. now owns 5,590,002 shares of the company’s stock worth $43,490,000 after buying an additional 908,002 shares in the last quarter. Private Management Group Inc. lifted its position in shares of Sprinklr by 1,249.3% during the 4th quarter. Private Management Group Inc. now owns 2,412,330 shares of the company’s stock worth $18,768,000 after buying an additional 2,233,542 shares during the last quarter. Dimensional Fund Advisors LP lifted its position in shares of Sprinklr by 19.8% during the 1st quarter. Dimensional Fund Advisors LP now owns 2,648,640 shares of the company’s stock worth $15,891,000 after buying an additional 438,083 shares during the last quarter. Finally, Bank of America Corp DE boosted its stake in Sprinklr by 3.9% in the first quarter. Bank of America Corp DE now owns 1,680,846 shares of the company’s stock valued at $10,085,000 after buying an additional 62,604 shares in the last quarter. 40.19% of the stock is currently owned by institutional investors. More Sprinklr News Here are the key news stories impacting Sprinklr this week:

Positive Sentiment: Recent institutional activity included new positions and increased holdings from several investment firms. About 40.19% of Sprinklr’s shares are held by hedge funds and other institutional investors, providing some indication of continued institutional interest. Positive Sentiment: Sprinklr’s latest quarterly EPS of $0.11 exceeded analysts’ $0.10 estimate. Management has also highlighted momentum in its artificial-intelligence offerings, while some analysts remain bullish; Rosenblatt Securities has an $8.50 price target and the consensus target is $8.21. Neutral Sentiment: CEO Rory Read, CTO Amitabh Misra, General Counsel Jacob Scott, Director Ragy Thomas and another insider sold approximately $1.6 million of shares in transactions conducted around $5.55 per share. The filings state that the sales covered tax obligations related to equity-award vesting; Misra’s transactions were also made under a pre-arranged Rule 10b5-1 plan. The insiders continued to hold substantial positions after the sales. Sprinklr insider selling report Negative Sentiment: Revenue rose only 0.8% year over year to $213.74 million and came in slightly below expectations. EPS declined from $0.13 in the comparable period to $0.11, while services remained a drag. Investors may remain cautious until AI-related demand produces faster revenue growth. Wall Street Analysts Forecast Growth A number of equities research analysts have recently weighed in on the company. Rosenblatt Securities reissued a “buy” rating and set a $8.50 target price on shares of Sprinklr in a report on Thursday, September 3rd. Weiss Ratings upgraded shares of Sprinklr from a “sell (d)” rating to a “sell (d+)” rating in a research note on Wednesday, August 5th. Cantor Fitzgerald reissued a “neutral” rating on shares of Sprinklr in a report on Thursday, September 3rd. Citigroup restated a “market outperform” rating on shares of Sprinklr in a research report on Monday, September 14th. Finally, Morgan Stanley raised their target price on shares of Sprinklr from $7.00 to $8.00 and gave the stock an “equal weight” rating in a report on Thursday, September 3rd. Three equities research analysts have rated the stock with a Buy rating, three have assigned a Hold rating and one has assigned a Sell rating to the company’s stock. According to data from MarketBeat, the company has a consensus rating of “Hold” and an average price target of $8.21.

View Our Latest Report on Sprinklr

Sprinklr Company Profile (Get Free Report)

Sprinklr, Inc (NYSE:CXM) provides an enterprise software platform designed to help organizations manage customer experiences across digital and traditional channels. Its cloud-based Unified Customer Experience Management platform brings together customer-facing functions, data and workflows in a centralized environment.

The company’s products support customer service and contact-center operations, social media management, digital marketing, advertising, customer insights and social listening.

Further Reading Five stocks we like better than Sprinklr Lennar’s Earnings Miss May Be Sending a Bigger Warning About U.S. Housing Priced for a Pullback or More Gains? These 3 Stocks Are Testing the Limits These 3 Agentic AI Stocks Have More Than Hype Behind Their Growth Stories Not Just Banks: 3 Trading Stocks to Watch After the Fed Rate Hike

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Sprinklr, Inc. (CXM) Q2 2027 Earnings Call September 2, 2026 8:30 AM EDT

Company Participants

Eric Scro - Vice President of Finance
Rory Read - President, CEO & Director
Anthony Coletta - Chief Financial Officer

Conference Call Participants

Jackson Ader - KeyBanc Capital Markets Inc., Research Division
Arjun Bhatia - William Blair & Company L.L.C., Research Division
Kincaid LaCorte - Citizens JMP Securities, LLC, Research Division
Raimo Lenschow - Barclays Bank PLC, Research Division
Catharine Trebnick - Rosenblatt Securities Inc., Research Division
Mason Marion - Cantor Fitzgerald & Co., Research Division
Elizabeth Elliott - Morgan Stanley, Research Division
Tyler Radke - Citigroup Inc., Research Division
Clark Wright - D.A. Davidson & Co., Research Division

Presentation

Operator

Greetings. Welcome to Sprinklr's Second Quarter Fiscal Year 2027 Call. [Operator Instructions] Please note, this conference is being recorded. I'll now turn the conference over to Eric Scro, Head of Investor Relations.

Eric Scro
Vice President of Finance

Thank you, Operator, and welcome, everyone, to Sprinklr's Second Quarter Fiscal Year 2027 Financial Results Call. Joining us today are Rory Read, Sprinklr's President and CEO, and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation.

Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP.

In addition, during today's call, we'll be making some forward-looking statements about the business and about

Sprinklr NYSE: CXM reported second-quarter fiscal 2027 revenue of $213.7 million, up 1% from a year earlier, as subscription revenue growth offset weaker professional services results. The company said it is continuing a broader transformation intended to improve customer retention, operating execution and long-term growth, while addressing service-delivery profitability issues.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its second fiscal quarter ended July 31, 2026.

“We delivered solid second quarter results and continued to strengthen the fundamentals of the business,” said Rory Read, President and CEO of Sprinklr. Read continued, “We believe that the pace of our AI innovation, combined with new ARR growth, increasing enterprise adoption, and contracted demand underpinned by total RPO growth, demonstrate that we are making headway on our transformation and positioning Sprinklr for durable growth.”

Second Quarter Fiscal 2027 Financial Highlights

Revenue: Total revenue for the second quarter was $213.7 million, up from $212.0 million one year ago, up 1% year-over-year. Subscription revenue for the second quarter was $194.8 million, up from $188.5 million one year ago, an increase of 3% year-over-year. Operating Income and Margin: Second quarter GAAP operating income was $10.0 million, compared to $16.3 million one year ago. Non-GAAP operating income was $31.3 million, compared to $38.2 million one year ago. Second quarter GAAP operating margin was 5%, compared to 8% one year ago. Non-GAAP operating margin was 15%, compared to 18% one year ago. Net Income Per Share: Second quarter GAAP net income per share, diluted was $0.03, compared to $0.05 one year ago. Non-GAAP net income per share, diluted for the second quarter was $0.11, compared to $0.13 one year ago. Cash, Cash Equivalents, and Marketable Securities: Total cash, cash equivalents, and marketable securities as of July 31, 2026 were $452.9 million. Free cash flow, non-GAAP operating income, non-GAAP operating margin, and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures,” and are reconciled to their closest comparable GAAP measure in the “Reconciliation of Non-GAAP Financial Measures” section below.

Financial Outlook

Sprinklr is providing the following guidance for the third fiscal quarter ending October 31, 2026:

Subscription revenue between $196.0 million and $197.0 million. Total revenue between $215.0 million and $216.0 million. Non-GAAP operating income between $33.5 million and $34.5 million. Non-GAAP net income per share of approximately $0.11, assuming 239 million diluted weighted-average shares outstanding. Sprinklr is providing the following updated guidance for the full fiscal year ending January 31, 2027:

Subscription revenue between $782.5 million and $784.5 million. Total revenue between $866.5 million and $868.5 million. Non-GAAP operating income between $139.0 million and $141.0 million. Non-GAAP net income per share of approximately $0.47, assuming 240 million diluted weighted-average shares outstanding. Non-GAAP Financial Measures

In addition to our results determined in accordance with accounting principles generally accepted in the U.S. (“U.S. GAAP”), we believe that the following non-GAAP financial measures are useful in evaluating our operating performance:

Non-GAAP gross profit and non-GAAP gross margin; Non-GAAP operating income and non-GAAP operating margin; and Non-GAAP net income and non-GAAP net income per share. We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense and related charges; amortization of stock-based compensation expense associated with capitalized internal-use software; amortization of acquired intangible assets; restructuring charges; costs associated with acquisitions; litigation, settlement, and related costs deemed unrelated to our core business operations; facility exit costs; and the estimated tax effect of these non-GAAP adjustments. We believe that it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods.

In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.

However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our condensed consolidated financial statements presented in accordance with U.S. GAAP.

Conference Call Information

Sprinklr will host a conference call today, September 2, 2026, to discuss its second quarter fiscal 2027 financial results, as well as the third quarter and full year fiscal 2027 outlook, at 8:30 a.m. Eastern Time, 5:30 a.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13762253. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Sprinklr, Inc.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Forward-Looking Statements

This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the third quarter and full year fiscal 2027 and our ability to execute on our business transformation and position Sprinklr for durable growth. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: the risk that the potential benefits of the stock repurchase program are not realized; our historical growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products, or keep pace with technological developments, including with respect to artificial intelligence; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party cloud service providers; the sufficiency of our cash, cash equivalents, and marketable securities to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable economic, political, and market conditions, including as a result of public health crises, fluctuations in inflation, interest, and foreign currency rates, the imposition of tariffs in the U.S. and abroad, the recent and any future U.S. government shutdown, or geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2026, filed with the Securities and Exchange Commission (“SEC”) on June 4, 2026, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Key Business Metrics

RPO. RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.

cRPO. cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.

Sprinklr, Inc.

Condensed Consolidated Balance Sheets

(in thousands)

(unaudited)

July 31,
2026

January 31,
2026

Assets

Current assets:

Cash and cash equivalents

$

231,415

$

162,969

Marketable securities

221,488

339,537

Accounts receivable, net of allowance of $7.5 million and $7.4 million, respectively

172,555

278,081

Prepaid expenses and other current assets

114,739

107,393

Total current assets

740,197

887,980

Property and equipment, net

31,299

33,454

Goodwill and other intangible assets

56,145

50,144

Operating lease right-of-use assets

38,079

43,094

Deferred tax asset, non-current

60,161

70,400

Other non-current assets

125,898

119,989

Total assets

$

1,051,779

$

1,205,061

Liabilities and stockholders’ equity

Liabilities

Current liabilities:

Accounts payable

$

29,638

$

33,781

Accrued expenses and other current liabilities

59,052

91,538

Operating lease liabilities, current

7,295

8,433

Deferred revenue

380,014

420,339

Total current liabilities

475,999

554,091

Deferred revenue, non-current

15,864

12,824

Operating lease liabilities, non-current

34,057

38,299

Other liabilities, non-current

6,382

7,204

Total liabilities

532,302

612,418

Commitments and contingencies

Stockholders’ equity

Class A common stock

4

4

Class B common stock

3

3

Treasury stock

—

(23,831

)

Additional paid-in capital(1)

818,625

922,872

Accumulated other comprehensive loss

(9,760

)

(5,711

)

Accumulated deficit(1)

(289,395

)

(300,694

)

Total stockholders’ equity

519,477

592,643

Total liabilities and stockholders’ equity

$

1,051,779

$

1,205,061

(1) During the first fiscal quarter of fiscal year 2027, the Company changed the presentation of its share repurchase activity within stockholders’ equity from accumulated deficit to additional paid‑in capital. Prior-period balances have been recast to conform to the current-period presentation. This change represents a reclassification within equity only and does not affect total stockholders’ equity, net income, or cash flows.

Sprinklr, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except per share data)

(unaudited)

Three Months Ended July 31,

Six Months Ended July 31,

2026

2025

2026

2025

Revenue:

Subscription

$

194,845

$

188,473

$

389,634

$

372,600

Professional services

18,898

23,567

43,588

44,940

Total revenue

213,743

212,040

433,222

417,540

Cost of revenue:

Subscription(1)

50,880

43,177

101,734

85,363

Professional services(1)

23,672

24,261

49,266

44,706

Total cost of revenue

74,552

67,438

151,000

130,069

Gross profit

139,191

144,602

282,222

287,471

Operating expenses:

Research and development(1)

24,434

23,162

47,794

45,973

Sales and marketing(1)

70,926

70,583

145,857

141,654

General and administrative(1)

34,302

35,569

69,087

69,998

Restructuring(1)

(428

)

(984

)

(1,082

)

15,329

Total operating expenses

129,234

128,330

261,656

272,954

Operating income

9,957

16,272

20,566

14,517

Other income, net

2,789

7,469

8,478

14,399

Income before provision for income taxes

12,746

23,741

29,044

28,916

Provision for income taxes

5,628

11,126

17,745

17,869

Net income

$

7,118

$

12,615

$

11,299

$

11,047

Net income per share, basic

$

0.03

$

0.05

$

0.05

$

0.04

Weighted average shares used in computing net income

235,556

254,391

237,996

255,501

Net income per share, diluted

$

0.03

$

0.05

$

0.05

$

0.04

Weighted average shares used in computing net income

237,840

263,201

240,366

264,442

(1) Includes stock-based compensation expense, net of amounts capitalized, as follows:

Three Months Ended July 31,

Six Months Ended July 31,

(in thousands)

2026

2025

2026

2025

Cost of revenue:

Subscription

$

388

$

223

$

736

$

488

Professional services

566

726

1,344

1,118

Research and development

4,046

4,204

8,220

8,090

Sales and marketing

4,485

6,124

9,282

12,419

General and administrative

10,926

10,027

20,830

19,603

Restructuring

—

—

—

866

Stock-based compensation expense, net of amounts capitalized

$

20,411

$

21,304

$

40,412

$

42,584

Sprinklr, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

Six Months Ended July 31,

2026

2025

Cash flows from operating activities:

Net income

$

11,299

$

11,047

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization expense

9,147

9,348

Provision for credit losses

685

2,468

Stock-based compensation, net of amounts capitalized

40,412

42,584

Non-cash lease expense

4,281

3,914

Deferred income taxes

10,236

9,822

Net accretion on marketable securities

(871

)

(3,587

)

Other non-cash items, net

4

31

Changes in operating assets and liabilities:

Accounts receivable

105,066

80,987

Prepaid expenses and other assets

(13,324

)

(3,831

)

Accounts payable

(4,321

)

609

Operating lease liabilities

(4,547

)

(4,024

)

Accrued expenses and other liabilities

(35,860

)

(17,615

)

Deferred revenue

(33,661

)

(13,186

)

Net cash provided by operating activities

88,546

118,567

Cash flows from investing activities:

Purchases of marketable securities

(69,018

)

(269,697

)

Proceeds from sales and maturities of marketable securities

187,702

262,629

Purchases of property and equipment

(701

)

(654

)

Capitalized internal-use software

(8,912

)

(7,459

)

Acquisitions, net of cash acquired

(4,860

)

—

Other investing activities

—

(262

)

Net cash provided by (used in) investing activities

104,211

(15,443

)

Cash flows from financing activities:

Proceeds from issuance of common stock upon exercise of stock options

1,269

12,939

Proceeds from issuance of common stock upon ESPP purchases

2,121

2,785

Payments for repurchase of Class A common shares and related excise tax

(125,796

)

(140,845

)

Net cash used in financing activities

(122,406

)

(125,121

)

Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash

(1,789

)

2,295

Net change in cash, cash equivalents, and restricted cash

68,562

(19,702

)

Cash, cash equivalents, and restricted cash at beginning of period

171,508

153,533

Cash, cash equivalents, and restricted cash at end of period

$

240,070

$

133,831

Sprinklr, Inc.

Reconciliation of Non-GAAP Financial Measures

(in thousands)

(unaudited)

Three Months Ended July 31,

Six Months Ended July 31,

2026

2025

2026

2025

Non-GAAP gross profit and gross margin:

U.S. GAAP gross profit

$

139,191

$

144,602

$

282,222

$

287,471

Stock-based compensation expense and related charges(1)

975

955

2,127

1,625

Amortization of stock-based compensation expense - capitalized internal-use software

632

692

1,269

1,341

Non-GAAP gross profit

$

140,798

$

146,249

$

285,618

$

290,437

Gross margin

65

%

68

%

65

%

69

%

Non-GAAP gross margin

66

%

69

%

66

%

70

%

Non-GAAP operating income and operating margin:

U.S. GAAP operating income

$

9,957

$

16,272

$

20,566

$

14,517

Stock-based compensation expense and related charges(2)

20,685

21,450

41,180

42,214

Amortization of stock-based compensation expense - capitalized internal-use software

632

692

1,269

1,341

Litigation costs(3)

172

816

820

1,585

Acquisition-related charges

281

—

281

—

Restructuring costs(4)

(428

)

(984

)

(1,082

)

15,329

Non-GAAP operating income

$

31,299

$

38,246

$

63,034

$

74,986

Operating margin

5

%

8

%

5

%

3

%

Non-GAAP operating margin

15

%

18

%

15

%

18

%

Free cash flow:

Net cash provided by operating activities

$

18,170

$

34,791

$

88,546

$

118,567

Purchase of property and equipment

(373

)

(365

)

(701

)

(654

)

Capitalized internal-use software

(4,679

)

(4,673

)

(8,912

)

(7,459

)

Free cash flow

$

13,118

$

29,753

$

78,933

$

110,454

(1) Employer payroll tax related to stock-based compensation for the periods ended July 31, 2026 and 2025 was immaterial as to the impact to gross profit.
(2) Includes employer payroll tax related to stock-based compensation expense of $0.3 million and $0.1 million for the three months ended July 31, 2026 and 2025, respectively, and $0.8 million and $0.5 million of employer payroll tax related to stock-based compensation expense for the six months ended July 31, 2026 and 2025, respectively.
(3) Relates to litigation, settlement, and related costs deemed unrelated to our core business operations.
(4) Includes employer payroll tax related to restructuring expenses of nil for both the three and six months ended July 31, 2026 and nil and $0.7 million for the three and six months ended July 31, 2025, respectively.

Three Months Ended July 31,

2026

2025

(in thousands)

Per Share-Basic

Per Share-Diluted

(in thousands)

Per Share-Basic

Per Share-Diluted

Non-GAAP net income and earnings per share:

U.S. GAAP net income

$

7,118

$

0.03

$

0.03

$

12,615

$

0.05

$

0.05

Stock-based compensation expense and related charges(1)

20,685

0.09

0.09

21,450

0.08

0.08

Amortization of stock-based compensation expense - capitalized internal-use software

632

—

—

692

—

—

Income tax expense(2)

(3,235

)

(0.01

)

(0.01

)

(760

)

—

—

Litigation costs(3)

172

—

—

816

—

—

Acquisition-related costs

281

—

—

—

—

—

Restructuring costs(4)

(428

)

—

—

(984

)

—

—

Non-GAAP net income

$

25,225

$

0.11

$

0.11

$

33,829

$

0.13

$

0.13

Weighted-average shares outstanding

235,556

237,840

254,391

263,201

Six Months Ended July 31,

2026

2025

(in thousands)

Per Share-Basic

Per Share-Diluted

(in thousands)

Per Share-Basic

Per Share-Diluted

Non-GAAP net income and earnings per share:

U.S. GAAP net income

$

11,299

$

0.05

$

0.05

$

11,047

$

0.04

$

0.04

Stock-based compensation expense and related charges(1)

41,180

0.17

0.17

42,214

0.17

0.16

Amortization of stock-based compensation expense - capitalized internal-use software

1,269

—

—

1,341

—

—

Income tax expense(2)

(848

)

—

—

(5,371

)

(0.02

)

(0.02

)

Litigation costs(3)

820

—

—

1,585

0.01

0.01

Acquisition-related costs

281

—

—

—

—

—

Restructuring costs(4)

(1,082

)

—

—

15,329

0.06

0.06

Non-GAAP net income

$

52,919

$

0.22

$

0.22

$

66,145

$

0.26

$

0.25

Weighted-average shares outstanding

237,996

240,366

255,501

264,442

(1) Includes employer payroll tax related to stock-based compensation of $0.3 million and $0.1 million for the three months ended July 31, 2026 and 2025, respectively, and $0.8 million and $0.5 million for the six months ended July 31, 2026 and 2025, respectively.
(2) Represents the Company’s current and deferred income tax expense commensurate with the non-GAAP measure of profitability using a non-GAAP tax rate of 26% for the three and six months ended July 31, 2026 and 2025. The Company uses an annual tax rate in its computation of the non-GAAP income tax provision and excludes the direct impact of stock-based compensation expense, employer tax costs related to stock-based compensation, intangible amortization expense, amortization of stock-based compensation expense associated with capitalized internal-use software, non-recurring litigation costs, restructuring costs, and settlement of prior year tax positions.
(3) Relates to litigation, settlement, and related costs deemed unrelated to our core business operations.
(4) Includes employer payroll tax related to restructuring expenses of nil for the three and six months ended July 31, 2026 and nil and $0.7 million for the three and six months ended July 31, 2025, respectively.

The upcoming report from Sprinklr (CXM - Free Report) is expected to reveal quarterly earnings of $0.10 per share, indicating a decline of 23.1% compared to the year-ago period. Analysts forecast revenues of $214.51 million, representing an increase of 1.2% year over year.

The consensus EPS estimate for the quarter has remained unchanged over the last 30 days. This reflects how the analysts covering the stock have collectively reevaluated their initial estimates during this timeframe.

Before a company announces its earnings, it is essential to take into account any changes made to earnings estimates. This is a valuable factor in predicting the potential reactions of investors toward the stock. Empirical research has consistently shown a strong correlation between trends in earnings estimate revisions and the short-term price performance of a stock.

While investors usually depend on consensus earnings and revenue estimates to assess the business performance for the quarter, delving into analysts' forecasts for certain key metrics often provides a more comprehensive understanding.

In light of this perspective, let's dive into the average estimates of certain Sprinklr metrics that are commonly tracked and forecasted by Wall Street analysts.

The consensus estimate for 'Revenue- Subscription' stands at $193.99 million. The estimate points to a change of +2.9% from the year-ago quarter.

The consensus among analysts is that 'Revenue- Professional services' will reach $20.52 million. The estimate indicates a year-over-year change of -12.9%.

Analysts predict that the 'Gross Margin - Subscription' will reach 74.1%. Compared to the current estimate, the company reported 77.0% in the same quarter of the previous year.

View all Key Company Metrics for Sprinklr here>>>

Shares of Sprinklr have experienced a change of +28.1% in the past month compared to the +4.3% move of the Zacks S&P 500 composite. With a Zacks Rank #3 (Hold), CXM is expected to mirror the overall market performance in the near future. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>> .

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr Announces Date of Second Quarter Financial Results.

Posted by Defense World Staff on Aug 8th, 2026

Dimensional Fund Advisors LP raised its position in Sprinklr, Inc. (NYSE:CXM – Free Report) by 19.8% during the first quarter, according to the company in its most recent disclosure with the Securities & Exchange Commission. The institutional investor owned 2,648,640 shares of the company’s stock after buying an additional 438,083 shares during the period. Dimensional Fund Advisors LP owned 1.06% of Sprinklr worth $15,891,000 as of its most recent SEC filing.

Other large investors have also recently added to or reduced their stakes in the company. Aster Capital Management DIFC Ltd boosted its stake in Sprinklr by 148.9% in the fourth quarter. Aster Capital Management DIFC Ltd now owns 3,243 shares of the company’s stock worth $25,000 after purchasing an additional 1,940 shares in the last quarter. Larson Financial Group LLC increased its stake in shares of Sprinklr by 24,370.6% in the third quarter. Larson Financial Group LLC now owns 4,160 shares of the company’s stock valued at $32,000 after buying an additional 4,143 shares in the last quarter. Summit Securities Group LLC increased its position in Sprinklr by 210.8% in the 1st quarter. Summit Securities Group LLC now owns 4,572 shares of the company’s stock valued at $27,000 after acquiring an additional 3,101 shares in the last quarter. Empowered Funds LLC acquired a new stake in Sprinklr in the 4th quarter valued at about $38,000. Finally, Kemnay Advisory Services Inc. bought a new position in shares of Sprinklr in the fourth quarter worth about $44,000. 40.19% of the stock is owned by institutional investors.

Sprinklr Price Performance Sprinklr stock opened at $6.87 on Friday. The company’s 50 day simple moving average is $5.63 and its 200 day simple moving average is $5.67. Sprinklr, Inc. has a fifty-two week low of $4.72 and a fifty-two week high of $8.85. The firm has a market capitalization of $1.61 billion, a price-to-earnings ratio of 57.21 and a beta of 0.58.

Sprinklr (NYSE:CXM – Get Free Report) last announced its quarterly earnings results on Wednesday, June 3rd. The company reported $0.11 earnings per share (EPS) for the quarter, beating the consensus estimate of $0.10 by $0.01. Sprinklr had a net margin of 3.29% and a return on equity of 8.13%. The company had revenue of $219.48 million during the quarter, compared to analyst estimates of $215.89 million. During the same quarter in the previous year, the business earned $0.12 EPS. The firm’s revenue was up 6.8% on a year-over-year basis. Sprinklr has set its FY 2027 guidance at 0.480-0.490 EPS and its Q2 2027 guidance at 0.100-0.100 EPS. As a group, analysts predict that Sprinklr, Inc. will post 0.23 EPS for the current fiscal year.

Insider Buying and Selling at Sprinklr In other Sprinklr news, insider Karthik Suri sold 41,852 shares of Sprinklr stock in a transaction dated Wednesday, June 17th. The stock was sold at an average price of $5.14, for a total value of $215,119.28. Following the sale, the insider owned 1,111,472 shares of the company’s stock, valued at $5,712,966.08. This trade represents a 3.63% decrease in their position. The transaction was disclosed in a document filed with the SEC, which is available through the SEC website. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, CEO Rory P. Read sold 143,654 shares of the company’s stock in a transaction dated Tuesday, June 16th. The stock was sold at an average price of $5.30, for a total value of $761,366.20. Following the transaction, the chief executive officer directly owned 3,419,190 shares of the company’s stock, valued at $18,121,707. This represents a 4.03% decrease in their ownership of the stock. The disclosure for this sale is available in the SEC filing. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders sold a total of 324,295 shares of company stock valued at $1,711,168 over the last quarter. 25.18% of the stock is currently owned by corporate insiders.

Wall Street Analysts Forecast Growth Several research analysts have issued reports on the company. Citigroup reduced their price objective on Sprinklr from $7.00 to $6.00 and set a “neutral” rating on the stock in a report on Thursday, June 4th. DA Davidson lowered their price objective on Sprinklr from $6.25 to $6.00 and set a “neutral” rating for the company in a research report on Thursday, June 4th. Weiss Ratings raised Sprinklr from a “sell (d)” rating to a “sell (d+)” rating in a report on Wednesday. Finally, Rosenblatt Securities cut their target price on shares of Sprinklr from $12.00 to $8.50 and set a “buy” rating on the stock in a research report on Thursday, June 4th. Two research analysts have rated the stock with a Buy rating, four have assigned a Hold rating and two have issued a Sell rating to the company. According to MarketBeat.com, the stock presently has an average rating of “Hold” and a consensus price target of $7.79.

Get Our Latest Research Report on Sprinklr

Sprinklr Company Profile (Free Report)

Sprinklr, Inc (NYSE: CXM) is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.

Sprinklr’s platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.

Read More Five stocks we like better than Sprinklr Datadog’s Drop Says More About Expectations Than Earnings D-Wave’s Quantum Breakthrough Couldn’t Save QBTS From a Sell-Off Cloudflare’s Beat-and-Raise Quarter Puts Its AI Edge Story in Focus Solventum Nears Inflection Point As It Begins to Unlock Value Want to see what other hedge funds are holding CXM? Visit HoldingsChannel.com to get the latest 13F filings and insider trades for Sprinklr, Inc. (NYSE:CXM – Free Report).

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NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced it has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening and placed furthest on the Completeness of Vision axis and highest on the Ability to Execute axis.

“We’re honored to be recognized as a Leader in the 2026 Gartner Magic Quadrant for Social Media Management and Listening,” said Sprinklr Chief Product Officer, Karthik Suri. “Social has become one of the most immediate signals of customer truth. Just in the U.S., for example, Pew Research reports more than 70% of Americans, more than 245 million people, use social media and most engage across multiple platforms. With similar patterns globally, this makes social one of the most powerful channels for marketing, real-time customer feedback, and brand engagement. Our focus has been on turning that signal into actionable intelligence with AI, so teams can move from reaction to proactive engagement. When you combine unified data, decision context, and the right balance of human and AI, brands don’t just manage conversations – they build trust at scale.”

Sprinklr’s platform brings together social media management and listening in a single system, helping enterprises manage content, engage customers, and turn billions of social interactions into real-time insight.

As social conversations become more fragmented across channels, organizations are under pressure to unify data, governance, and execution. Sprinklr enables brands to replace siloed tools with a connected approach that scales globally while maintaining control and consistency.

With built-in AI agents, copilots, and automation, teams can:

Plan and publish content across global social channels from a unified platform; Prioritize and respond to conversations in real time with AI-assisted workflows; Analyze large volumes of social data to identify trends, sentiment, and risk signals; and Translate social insights into decisions across marketing, care, and customer experience. By connecting listening with engagement, Sprinklr helps organizations move from reactive social management to proactive, insight-led customer experience.

Access the 2026 Gartner Magic Quadrant Report

To learn more about Sprinklr’s positioning and see the full 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening, visit: https://www.sprinklr.com/gartner-mq-smm-2026/.

Gartner Disclaimer:

Gartner, Magic Quadrant for Social Media Management and Listening, Claudia Ratterman, Karen Lee, Tia Zervas, July 6, 2026.

Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

About Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that Thomas Addis will join Sprinklr as its Chief Revenue Officer, effective immediately, reporting to Sprinklr President and CEO, Rory Read.

“What stands out to me about Sprinklr is the combination of a powerful platform, a clear strategy, and a team that’s ready to execute,” Thomas Addis

Share “We are thrilled to welcome Thomas to the Sprinklr team. As we continue to evolve our go-to-market model and accelerate into our next phase of growth, execution and alignment matter more than ever,” said Rory Read, President and Chief Executive Officer of Sprinklr. “Thomas brings a proven track record of driving growth through customer engagement, an innovative, AI-forward approach, and a passion for building high-performing global teams with strong sales cultures – all of which are critical as we continue our transformation journey. I’m confident that he will help us further strengthen how we serve customers and operate as one team.”

Addis brings more than two decades of global go-to-market and revenue leadership experience across high-growth enterprise technology companies. Most recently, he served as President and Chief Revenue Officer at Bazaarvoice, where he led a large, global organization and helped nearly double company revenue through a scalable, AI-driven model. Prior to that, he was CEO of Kinetica, where he aligned product and go-to-market strategy to drive sustainable, profitable growth.

Earlier in his career, Addis served as Global Chief Revenue Officer at Box, where he helped to significantly scale revenue and build the company’s commercial foundation as a leader in intelligent content management. He also held leadership roles at Salesforce, joining prior to its IPO and contributing to its growth from $51 million to more than $2 billion in revenue.

“What stands out to me about Sprinklr is the combination of a powerful platform, a clear strategy, and a team that’s ready to execute,” said Addis. “Sprinklr is uniquely positioned to help enterprises deliver extraordinary customer experiences at scale, and I’m excited to work alongside this team to build a more aligned, execution-focused go-to-market approach that delivers meaningful results for our customers.”

Addis holds a Bachelor’s of Arts degree from the University of California, Los Angeles (UCLA).

About Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Forward Looking Statements

This press release contains forward-looking information and statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the potential benefits of Thomas Addis joining Sprinklr as its Chief Revenue Officer. By their nature, forward-looking information and statements are subject to risks, uncertainties, and contingencies, including (i) the risk that the potential benefits of Mr. Addis’s joining Sprinklr are not realized and (ii) risks, uncertainties and contingencies that may apply to Sprinklr’s business. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are discussed in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2026, filed with the Securities and Exchange Commission (the “SEC”) on June 4, 2026, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Sprinklr does not undertake to update any forward-looking statements or information, including those contained in this press release.

Investors in Sprinklr, Inc. (CXM - Free Report) need to pay close attention to the stock based on moves in the options market lately. That is because the July 17, 2026 $2.50 Call had some of the highest implied volatility of all equity options today.

What is Implied Volatility?Implied volatility shows how much movement the market is expecting in the future. Options with high levels of implied volatility suggest that investors in the underlying stocks are expecting a big move in one direction or the other. It could also mean there is an event coming up soon that may cause a big rally or a huge sell-off. However, implied volatility is only one piece of the puzzle when putting together an options trading strategy.

What do the Analysts Think?Clearly, options traders are pricing in a big move for Sprinklr shares, but what is the fundamental picture for the company? Currently, Sprinklr is a Zacks Rank #2 (Buy) in the Technology Services industry that ranks in the Bottom 34% of our Zacks Industry Rank. Over the last 60 days, no analysts have increased their earnings estimates for the current quarter, while two analysts have revised their estimates downward. The net effect has taken our Zacks Consensus Estimate for the current quarter from 13 cents per share to 11 cents in that period.

Given the way analysts feel about Sprinklr right now, this huge implied volatility could mean there’s a trade developing. Oftentimes, options traders look for options with high levels of implied volatility to sell premium. This is a strategy many seasoned traders use because it captures decay. At expiration, the hope for these traders is that the underlying stock does not move as much as originally expected.

Sprinklr (NYSE:CXM – Get Free Report) and SPX Technologies (NYSE:SPXC – Get Free Report) are both business services companies, but which is the superior business? We will contrast the two businesses based on the strength of their analyst recommendations, dividends, institutional ownership, earnings, profitability, valuation and risk.

Risk and Volatility Sprinklr has a beta of 0.73, suggesting that its share price is 27% less volatile than the S&P 500. Comparatively, SPX Technologies has a beta of 1.34, suggesting that its share price is 34% more volatile than the S&P 500.

Insider and Institutional Ownership 40.2% of Sprinklr shares are owned by institutional investors. Comparatively, 92.8% of SPX Technologies shares are owned by institutional investors. 60.5% of Sprinklr shares are owned by company insiders. Comparatively, 3.3% of SPX Technologies shares are owned by company insiders. Strong institutional ownership is an indication that hedge funds, endowments and large money managers believe a company is poised for long-term growth.

Profitability This table compares Sprinklr and SPX Technologies’ net margins, return on equity and return on assets.

Net Margins Return on Equity Return on Assets Sprinklr 2.67% 7.86% 4.05% SPX Technologies 10.77% 17.82% 9.72% Analyst Ratings This is a breakdown of current ratings and price targets for Sprinklr and SPX Technologies, as reported by MarketBeat.

Sell Ratings Hold Ratings Buy Ratings Strong Buy Ratings Rating Score Sprinklr 3 4 2 0 1.89 SPX Technologies 0 1 9 0 2.90 Sprinklr presently has a consensus target price of $8.31, indicating a potential upside of 36.38%. SPX Technologies has a consensus target price of $244.67, indicating a potential upside of 24.50%. Given Sprinklr’s higher probable upside, equities analysts clearly believe Sprinklr is more favorable than SPX Technologies.

Valuation and Earnings This table compares Sprinklr and SPX Technologies”s top-line revenue, earnings per share (EPS) and valuation.

Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio Sprinklr $857.20 million 1.77 $22.91 million $0.09 67.72 SPX Technologies $2.27 billion 4.35 $244.00 million $5.01 39.22 SPX Technologies has higher revenue and earnings than Sprinklr. SPX Technologies is trading at a lower price-to-earnings ratio than Sprinklr, indicating that it is currently the more affordable of the two stocks.

Summary SPX Technologies beats Sprinklr on 11 of the 14 factors compared between the two stocks.

About Sprinklr (Get Free Report)

Sprinklr, Inc. provides enterprise cloud software products worldwide. The company operates Unified Customer Experience Management platform, a software that enables customer-facing teams to collaborate across internal silos, communicate across digital channels, and leverage a complete suite of capabilities to deliver customer experiences. Its products include Sprinklr Service, a suite of artificial intelligence (AI) powered products and solutions that unifies customer service across voice, digital, and social channels; Sprinklr Social, a suite of AI-powered products and solutions that unifies social media publishing and engagement across various channels; Sprinklr Insights, a suite of AI-powered products and solutions that unifies consumer, customer, competitive and industry data from a high volume of third-party, second-party and first-party sources; and Sprinklr Marketing, a suite of AI-powered products and solutions that unifies content production and content lifecycle management with paid campaign orchestration across various channels. The company also provides professional, managed, training, and consultancy services. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.

About SPX Technologies (Get Free Report)

SPX Technologies, Inc. supplies infrastructure equipment serving the heating, ventilation, and cooling (HVAC); and detection and measurement markets worldwide. The company operates in two segments, HVAC and Detection and Measurement. The HVAC segment engineers, designs, manufactures, installs, and services package and process cooling products and engineered air movement solutions for the HVAC industrial and power generation markets, as well as boilers, heating, and ventilation products for the residential and commercial markets. It offers its products under the Marley, Recold, SGS, Cincinnati Fan, TAMCO, Ingénia, Berko, Qmark, Fahrenheat, Leading Edge, Patterson-Kelley, Weil-McLain, Williamson-Thermoflo, INDEECO, Heatrex, AccuTherm, Brasch, Spectrum, BannerDay PipeHeating, and Solar Products brands. The Detection and Measurement segment offers underground pipe and cable locators, inspection and rehabilitation equipment, and robotic systems under the Radiodetection, Pearpoint, Schonstedt, Dielectric, Riser Bond, Cues, ULC Robotics, and Sensors & Software brands; transportation systems under the Genfare brand; communication technologies products under the TCI and ECS brands; and obstruction lighting products under the Flash Technology, ITL, Sabik Marine, Sealite, and Avlite brands. The company markets its products through independent manufacturing representatives, third-party distributors, and retailers, as well as direct to customers. The company was formerly known as SPX Corporation and changed its name to SPX Technologies, Inc. in August 2022. SPX Technologies, Inc. was founded in 1912 and is headquartered in Charlotte, North Carolina.

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced that the company's first quarter financial results will be released before market open on June 3, 2026. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 8:30am ET the same day. Interested parties m.

On May 15, 2026, Sea Cliff Partners Management, LP, fully exited its position in Sprinklr (CXM 2.60%), selling 1,334,112 shares in an estimated $8.28 million trade based on average quarterly pricing.

What happenedAccording to a Securities and Exchange Commission (SEC) filing dated May 15, 2026, Sea Cliff Partners Management sold its entire holding of 1,334,112 shares of Sprinklr. The estimated transaction value was $8.28 million, calculated using the average closing price from January 1 to March 31, 2026. The net position change for the quarter, including both trading activity and price fluctuation, was a decrease of $10.38 million.

Sea Cliff Partners sold out of Sprinklr, reducing its exposure from 4.4% of 13F AUM in the prior quarter to zero after the trade.Top holdings after the filing:NASDAQ: BTSG: $33.43 million (17.3% of AUM)NYSE: WCC: $23.59 million (12.2% of AUM)NYSE: LTH: $17.70 million (9.1% of AUM)NASDAQ: OKTA: $17.32 million (8.9% of AUM)NYSE: ITGR: $16.57 million (8.6% of AUM)As of May 14, 2026, Sprinklr shares were priced at $4.94, down roughly 40% over the past year and vastly underperforming the S&P 500, which is instead up about 25%.Company OverviewMetricValueRevenue (TTM)$857.20 millionNet Income (TTM)$22.91 millionPrice (as of market close 2026-05-14)$4.941-Year Price Change-40%Company SnapshotSprinklr offers a unified customer experience management platform, including solutions for research, care, marketing, advertising, and social engagement across digital and traditional channels.The firm generates revenue primarily through subscriptions to its cloud-based software and related professional services for enterprise clients.It serves large global brands and enterprises seeking to manage customer interactions and insights across multiple communication platforms.Sprinklr, Inc. is a technology company specializing in enterprise cloud software for customer experience management at scale. The company leverages a comprehensive platform that integrates analytics, marketing, care, and engagement capabilities for large organizations.

What this transaction means for investorsSprinklr has spent the past year talking up operational improvements, AI positioning, and margin expansion, but investors have continued treating the company like a slower-growth software name stuck in transition.

To Sprinklr’s credit, the latest earnings report showed progress beneath the surface. Fourth-quarter revenue rose 9% year over year to $220.6 million, while non-GAAP operating income jumped to $37.7 million from $26.3 million a year earlier. The company also generated $141.9 million in annual free cash flow and ended the year with more than $500 million in cash and marketable securities. Management even authorized a new $200 million stock repurchase program, signaling confidence in the balance sheet and long-term outlook.

Still, growth remains relatively muted by software standards. Subscription revenue increased just 5% for the full year, and remaining performance obligations were essentially flat. It remains unclear how Sprinklr will evolve into a durable AI-enabled enterprise platform with reaccelerating growth. And until then, some investors may still remain skeptical.

Jonathan Ponciano has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Okta and Wesco International. The Motley Fool has a disclosure policy.

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today released the Sprinklr Social Index report, a new benchmark revealing a stark reality: most brands are visible but unloved. Based on more than 1 million interactions across 1,160 brands over 11 months, the Index shows a consistent gap between activity and impact: most brands fail to generate meaningful engagement or positive sentiment. Unlike traditi.

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr today reported financial results for its first fiscal quarter ended April 30, 2026.

Sprinklr (CXM - Free Report) came out with quarterly earnings of $0.11 per share, beating the Zacks Consensus Estimate of $0.1 per share. This compares to earnings of $0.12 per share a year ago. These figures are adjusted for non-recurring items.

This quarterly report represents an earnings surprise of +13.75%. A quarter ago, it was expected that this customer experience software developer would post earnings of $0.1 per share when it actually produced earnings of $0.13, delivering a surprise of +30%.

Over the last four quarters, the company has surpassed consensus EPS estimates four times.

Sprinklr, which belongs to the Zacks Technology Services industry, posted revenues of $219.48 million for the quarter ended April 2026, surpassing the Zacks Consensus Estimate by 1.63%. This compares to year-ago revenues of $205.5 million. The company has topped consensus revenue estimates four times over the last four quarters.

The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call.

Sprinklr shares have lost about 27.8% since the beginning of the year versus the S&P 500's gain of 11.2%.

What's Next for Sprinklr?While Sprinklr has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock?

There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately.

Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions.

Ahead of this earnings release, the estimate revisions trend for Sprinklr was mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here.

It will be interesting to see how estimates for the coming quarters and the current fiscal year change in the days ahead. The current consensus EPS estimate is $0.13 on $216.5 million in revenues for the coming quarter and $0.48 on $870.26 million in revenues for the current fiscal year.

Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Technology Services is currently in the bottom 35% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1.

Society Pass Incorporated (SOPAQ - Free Report) , another stock in the same industry, has yet to report results for the quarter ended March 2026.

This company is expected to post quarterly loss of $0.11 per share in its upcoming report, which represents a year-over-year change of +75%. The consensus EPS estimate for the quarter has remained unchanged over the last 30 days.

Society Pass Incorporated's revenues are expected to be $2.61 million, up 77.6% from the year-ago quarter.

Sprinklr, Inc. (CXM) Q1 2027 Earnings Call Transcript

For the quarter ended April 2026, Sprinklr (CXM - Free Report) reported revenue of $219.48 million, up 6.8% over the same period last year. EPS came in at $0.11, compared to $0.12 in the year-ago quarter.

The reported revenue represents a surprise of +1.63% over the Zacks Consensus Estimate of $215.96 million. With the consensus EPS estimate being $0.10, the EPS surprise was +13.75%.

While investors scrutinize revenue and earnings changes year-over-year and how they compare with Wall Street expectations to determine their next move, some key metrics always offer a more accurate picture of a company's financial health.

As these metrics influence top- and bottom-line performance, comparing them to the year-ago numbers and what analysts estimated helps investors project a stock's price performance more accurately.

Here is how Sprinklr performed in the just reported quarter in terms of the metrics most widely monitored and projected by Wall Street analysts:

Gross Margin - Subscription: 74% versus the two-analyst average estimate of 74.7%.Revenue- Subscription: $194.79 million versus the two-analyst average estimate of $193.51 million. The reported number represents a year-over-year change of +5.8%.Revenue- Professional services: $24.69 million versus $22.4 million estimated by two analysts on average. Compared to the year-ago quarter, this number represents a +15.5% change.View all Key Company Metrics for Sprinklr here>>>

Shares of Sprinklr have returned +3.8% over the past month versus the Zacks S&P 500 composite's +4.6% change. The stock currently has a Zacks Rank #3 (Hold), indicating that it could perform in line with the broader market in the near term.

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced LLM Insights, a new offering to help brands understand and shape how they are represented in AI and LLM search results.